All My Sons Moving & Storage’s earns a 2.2-star rating from 94 reviews, showing that the majority of customers are somewhat dissatisfied with moving services.
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avoid them
To anyone out there searching for a moving company: please avoid All My Sons Moving of Connecticut. These guys are thieves. Literally.
I employed their services for a local move (they actually contacted me) and was thrilled when the woman on the phone told me that "We have had 0 complaints filed with the Better Business Bureau." Shame on me for being so trusting. As it turns out, they have 14 complaints on record. I thought she sounded like she was reading from a script. It sure sounded great at the time.
Three men arrived (at a cost of $170/hr.) to assist with the local move. They began ambitiously, but soon they slowed to a crawl. I was working alongside them and anxious to have them finish ($170/hr., remember?). Needless to say, I didn't have time to inventory all of my belongings. If I had, I would have noticed more quickly that not all of my belongings which were loaded onto the truck were offloaded. I was robbed.
The real nightmare began when I attempted to get an answer from the company (the manager & owner). What I received was insulting. First of all, it took the state of Connecticut, the Better Business Bureau and several other agencies hounding them to get them to even acknowledge that I existed. I am still in the midst of 'dealing' with these imbeciles & am simply trying to warn anyone who is searching for a moving company to avoid these scam artists, thieves, etc.
If you want to pay 3x more than anyone else will charge for a local move (that's how much more it was than all estimates), then these are the guys for you. If you want to have your property stolen & damaged, then these are the guys for you. If you want to deal with dolts that do not understand the meaning of 'customer service, ' then these are the guys for you. Avoid this company at all costs. I should have.
All one needs to do is to conduct a simple internet search. I should not have been so trusting (when they initially contacted me with their 'scripted' bull) and should have simply 'googled' their name. This would have been enough. A fancy website and full-page yellowbook ad do not make a business. This should usually be a sign that a business has something to hide & is simply giving the appearance of being professional. Trust me. They lack all professionalism and integrity. I found out the hard way.
The complaint has been investigated and resolved to the customer’s satisfaction.
avoid this company
I certainly wish that I had taken the time to research this company before employing their services. Unfortunately, I was pressed for time and too trusting in them when they initially contacted me. The woman who contacted me (sounded like she was reading a script) told me that they had no complaints filed with the Better Business Bureau. Wow, an impeccable record. Why should I even bother checking? Well, I have since checked them out with the BBB (as well as filed a complaint) and they have 14 complaints on record. Quite a jump from 0, wouldn't you say?
Allow me to share my moving experience with you. To put it simply: I was robbed. Yes, literally. The movers, or at least one of them, whose services were costing me $170/hr. seemed to have helped themselves to some valuable items. Bear in mind that it was an extremely hot day, and I was working alongside them. I did not have the time to inventory all of my belongings. Several items were placed on to the truck and were not off-loaded. This constitutes theft. Unfortunately, the owner and manager of this company seem to feel differently.
Upon realizing that a theft had occurred, I phoned the company immediately. I was told that they would get back to me. Well, they didn't. I phoned again and was once again told that "they would call me back." This went on for about a week or so. These people simply don't give a rat's #. Once they're done 'courting' your business, they move on and look for their next prey.
I contacted the local BBB, the state of Connecticut, as well as numerous other agencies, websites etc. This is what it took to finally get them to acknowledge my existence. The response I received from them, regarding this grievous occurrence, was far from satisfactory. To be honest, it was insulting. All I was told was "... you signed the papers..." A release of responsibility. That's all they were looking for. Well, like I said, I was working hard that day and wanted the movers to be done as quickly as possible ($170/hr., remember). Needless to say they did not finish quickly enough (3x the estimated price), but I was all too happy to sign anything just to get them off-the-clock.
This has been a nightmare. I'm actually not quite sure as to what has been worse: dealing with these imbeciles, or having my property stolen. To anyone out there searching for a moving company, please just take the time and do a little research. Sometimes all it takes is to conduct a quick internet search & hear what people have to say. I should have. Avoid this company at all costs.
These pieces of [censored] stole from me as well. I had them pack up m belongings and store them in storage unit. I was gone overseas for several months, so I did not discover this theft until I returned and unpacked my things. This is unbelievable - I have moved several times before, and these guys were by far the worst. In addition to the theft, they will bill you a higher fee than quoted, and the unprofessional movers will consistently remind you to tip them (and how much to tip the). I concur with a previous poster - AVOID THIS COMPANY AT ALL COSTS.
bad service
On approximately July 31, I engaged All My Sons Moving & Storage (4330 E. 48th Ave., Unit B, Denver CO 80216) by phone (via an Internet inquiry) to move my belonging from 1120 Antelope Drive West in Bennett, CO 80102 to a home located approximately 2 blocks away at 983 Pinehurst Court, Bennett, CO 80102 at 8:00 on Aug. 4, 2008. After a series of questions, the woman I talked with provided an estimate that the move would take 3-4 hours, with a three man crew, at a rate of $117.00 per hour + a one hour charge of $117.00 for drive time. She indicated at that time that all furniture would be �shrink-wrapped.� I inquired on that day if the shrink-wrap would be an additional cost or if that service was part of the $117.00 per hour as quoted. I did not inquire about items such as lamps or small breakables, but previous movers had moved all items. She indicated that the $117.00 price included all services. The time estimate is of major importance in this dispute. Five years ago, I had engaged a different moving company to move essentially the same furniture approximately the same distance from 875 Antelope Drive West, Bennett, CO to 1120 Antelope Drive West, Bennett, CO. The two man crew who performed that previous move (April 21, 2003) did, in fact, move all of my belonging�essentially the same belongings I have now�in 3 ½ hours, 2 trips, in a snowstorm without shrink wrap and without damage to my belongings. (I still have the paperwork on this previous move). Thus, the 3-4 hour estimate seemed reasonable to me, and basing my personal price estimate on the quoted rate of $117.00, I budgeted $500.00 - $600.00. I was told that I would be called the day before the move to verify the booking, which I was, and also that I would receive a call from the assigned driver on moving day to let me know of arrival time, a call which I did not receive (which can be proven because my cell phone records (Verizon) all incoming phone calls as well as all missed calls, and no attempt to call me was made based on that evidence). In anticipation, my brother and I had boxed all lose items and books, and moved the majority of those boxes and other oddly shaped items to the house prior to the anticipated arrival of the movers on Monday morning Aug 4, 2008.
The crew arrived at approximately 8:30 AM. The day began badly when Louis, the crew chief, told me as he walked through the front door that he had called me, but that I had not answered, which as noted above, was not the case. I was a little surprised to find that they were driving a truck that appeared to have been rented from a public truck rental concern rather than a truck with a company logo. Louis and I walked through the house to determine what needed to be moved. There were some items in the garage and in the basement that were not to be moved, including a pile of merchandise to be donated; I clearly pointed these out to Louis. At this point, I was informed that shrink-wrap would cost an additional charge of $20.00 per item, and as mentioned above, I had been assured on the day I booked the move that the $117.00 charge was inclusive of all services. Given my previously planned budget, I decided to use the wrap on only two items, the grandfather clock and the antique china closet (items which I had discussed with the appointment setter at booking). Louis, however, insisted that he should determine which items should be shrink-wrapped, and essentially intimidated me into using the wrap on 8 items (which I later understood when I saw how my belongings were treated�turned upside down and on their sides, which even with shrink wrap allowed many small items to fall out, including jewelry and the remote control for my Bose radio). Please keep in mind that I am an obviously single, middle �aged woman at 5�5� and 130 lbs. Louis is at least 200 lbs and his manner is�in my perception�very pushy, bordering on implied threat. I was also told at this time that they would not move the smaller items such as lamps, which I had been told previously that they would, in fact, move.
Thus, the crew began to work. As we looked at items in the garage, the crew began asking if they could take items I no longer wanted�which in some sense, I really didn�t mind since I was planning on throwing the items out, but found unprofessional and a bit off-putting. One half hour later, one of the crew members came to me and if they could place their Gatorade in the freezer to chill, and although I was hesitant, I agreed because it was a very hot day. A few minutes passed and the crew then approached me to ask if I had a radio they could listen to while they worked. I had packed all the radios, and told them so, but turned on the TV which was still hooked up, so they could listen to cable music. Another half hour passed and one of the crew approached me and indicated that they had consumed all the drinks they had brought with them, and asked if they could have some of the individual bottles of water that I had stored in the garage. I said yes (what else could I say?). They then asked if they could put those bottles in the freezer. Throughout the day, they kept telling me over and over how hard they were trying to save me money and asking me to compliment them on how fast they were working. I went to the garage to retrieve a box to transport last minute items, and found that although the crew had no reason to be near or looking at items marked for donation which was some distance from the items that did need to be moved, that they had, in fact, retrieved a broken radio from the pile of cast-offs and had plugged it in and were playing it in the garage. Seeing that they were drinking quite a bit of water from my supply, I offered them some left over soft drinks my brother had left in the garage which they also accepted and immediately consumed. I went over to the other house with the cable installer, and when I returned, all crew members were all sitting in the truck taking a �break.� As I approached, one of them indicated to me that �this is too much house for just one person��which I found to be totally inappropriate, and then one of them asked if I was moving because of foreclosure�which I believed was absolutely none of their business. They finally got the first load into the truck, and we all drove down to the new location�but not before�without asking�the crew had helped themselves to ice-cream bars in the freezer. There were still major furniture items left in the house. Thinking that it would speed up the process which was dragging along, I told them to take only the large furniture into the house and leave boxes and small items in the garage.
They off-loaded the first load, with yet another break (that I witnessed�there were possibly more that I didn�t see), then we went back to the house for the second load. I continued packing last minute items, and when I again went to the garage, I noted that one of the crew members was lying on a piece of exercise equipment in the driveway. A short time later, when I went out, one of the crew members was feeding ice cream to my dogs in the back yard. The second load was finally loaded at approximately 2:00. At this point, I told them to just unload the rest of the items in the garage because I had run out of money (I had $1400 available in my account). They did put parts of my bed and bedroom furniture in the bedroom, but I later had to go look through the mess in the garage to find the slats, so I could the bed together to sleep in it, and off-loaded everything else in the garage. My brother and one of his in-laws had to take a day off from their jobs the following day to drive to Bennett and move the rest of the furniture into the house.
Louis calculated the total price at $1076.00, which given my planned budget based on the estimate I had been given and existing outstanding checks, would be approved, but would (and did) overdraw my account. He literally insisted that I give them a tip and indicated that they prefer individual checks. I had run out of checks in my checkbook, and the new checks were packed and lost somewhere in the mess in the garage. He then attempted, against my objection, to place an additional charge on my debit card. I told him that the bank would not approve a second charge, but he insisted, and discovered that I had been correct when the charge was, as I predicted, declined. I was appalled to discover that a mere mover would be given an old style carbon credit card charge form. He then insisted that I go to an ATM and get cash, which, of course, the bank also declined, but I had to show him the ATM receipt to verify it. He then insisted that I send checks to them all via mail to cover the tip, which I didn�t want to do, but I took addresses and promised to do so just to make them leave. By this time, I was in tears. I believe they had assumed that because I live in a high middle class neighborhood on a gold course, that I had plenty of money to squander (when in fact, I had only recently been hired at a good job after two years of near unemployment following having been �down-sized.�) I also felt as if they saw a �mark� in a single, middle-aged woman. I immediately cancelled my debit card because of fear that they could easily have taken down the card # on the paperwork and used my card either to extract a tip or otherwise breach my account.
On Tuesday, August 5, despite having to work, I called All My Sons Moving to file a complaint. At that time (around 2:00 pm), I talked to Amanda who indicated that she would provide the information to her supervisor to see what could be done. She indicated that I should not mail the tips to the crew, and that I should call back to follow up on the results. On Wednesday August 6, at 9:00 AM, I again called All My Sons to check on the progress of the complaint, given that I had had requested at least a partial refund immediately. At this time, I talked to Victor, who refused to listen to any of the details of the complaint, and who told me that nothing could be done because �moving expenses have gone up in the five years since I had last moved.� When I protested that there are still sixty seconds in an hour and that the quote had been for 3�4 hours�not 6 plus, he just kept repeating that nothing could be done because �moving expenses have gone up in the five years since I had last moved, � an argument that had nothing to do with any of my complaints. Initially, I had no problem paying the quoted price with my knowledge that it could, in fact, have been done�better�in 3-4 hours without begging and intimidation, but I have since disputed the entire charge with the bank that issued the debit card (Guaranty Bank & Trust in Strasburg, CO) because I don�t believe I should have to pay for such bad treatment, even if the furniture �or part of it�was moved partially.
I believe that the crew deliberately slacked in order to extend the move time to make more money. They also spent much of the day priming me for a big tip by telling me what a good job they were doing. Shrink wrapping is an environmentally unsound scam to cause the move to take longer and allow the crew to mishandle belongings. I also believe I have been taken deliberate advantage of, and in addition to this complaint, I have or will also file complaints with The Arapahoe County Sheriff�s Office, The Colorado PUC (which immediate transferred the complaint to a more appropriate entity), The Colorado Attorney General, and the Better Business Bureau, and I will also file a complaint regarding age and gender discrimination.
The complaint has been investigated and resolved to the customer’s satisfaction.
moving expenses
I called All my sons moving company and explained that the first moving company did not show up. I explained we were moving very few items about 5 minutes away. I explained that there were only 13 items to move somewhere in the garage to help make the move faster. I asked for a quote and they stated $75 an hour. I asked again how much would the cost be. Again, I was quoted $75 an hour. At that point I made the decision to use this company. While I was waiting at my new home they came and showed my husband some paper work. It was then stated in a very quick fasion that we would have to pay $250 for a fee. My husband assumed that this was not the case because of what I was quoted. However, they did charge us $250 for a move that took 63 minutes. I called twice to try to resolve this problem and both times they stated that they would look into the matter and call me back. Of couse I have not ever received a call back. I would never, ever use this company again.
We do apologize to Mrs. LaNinfa for any misunderstanding that has transpired between her and All My Sons Moving. However, Mrs. LaNinfa is mistaken by claiming that they were never told about the $250 flat rate. I am the owner of the company and spoke with Mrs. LaNinfa prior to the move and confirmed all the details with her including the flat rate.
Secondly, I have spoken to Mrs. LaNinfa and we did agree upon a resolution less than 30 days ago. I am a little confused as to why she is filing a complaint, and why she is saying we never spoke.
Sincerely,
Brian Lohnes
President
All My Sons Moving
never showed up
They said they were coming between 8:30-9:00 AM with three men.The move was in Boca Raton, and was basically down the block. They didn't show up until 4:00, and was with 2 men. I called them all day, and when I told them I was going to lodge a complaint, they said they would not come at all. At that point I called another company (White Lion) who said they would be there first thing in the morning, and they were.
All my sons were completely unprofessional, dishonest, rude, and made my move a nightmare. Luckily, the company that bailed me out was totally the opposite, albeit twice as much money. I can only say... you get what you pay for.
You sure were lucky. I can't believe we're talking about the same outfit. We got so many different prices from them I don't know where to start. One estimate included 'Fuel------$1,000.00, for a five-mile move. We've never had so much damage, broken, and yes, these guys even stole my coin collection, valued at $100K, $600.00 in $2.00 bills, some of our furniture. Then when at our new house, the price went from $7.5K to over $13K. They even held our furniture hostage. Then when they delivered it, they filled the 60' x 14' carport to the ceiling, over the sides and 5' out into the road. I gave the foreman the house key, then told him to get it all into the house and lock up afterwards. I think he just threw the key away. To top that off one of the little children (25-30 yo) went out to the middle of the street, under a streetlight and pissed. One of our new neighbors told my wife that. They were a real class act. That is if you don't care what you say.
I just used these guys three times to consolidate into one home and they were great! They gave me one price and stuck to it. Ofcourse, we were completely honest with them over the phone. They gave us an hourly rate and they stuck to it. I understood that 8 hours @ $100= $800. I am no rocket scientist either, but I understand time plus materials. Most working people do.
All My Sons is the best.
shady billing practices
I scheduled my local move (12.5 mi) via their website. Someone called and confirmed that they would send one truck and two movers, and that they would charge me $89/hr. I agreed to the price, and even confirmed it again the day before my move. When the movers showed up, they moved at a snail's pace despite my prompting to speed it up a bit, and they took cell phone calls and chatted the whole time. What should have taken just a couple of hours took almost four. When the move was completed, I expected to be billed approx. $350, but the bill I was handed was for $466. When I questioned the discrepancy, I was told it was "travel time" to and from their office and a fuel surcharge. I was NOT told about any of these additional charges before my move, and I would not have hired them if they had told me. I am still trying to dispute this bill, but I am being bounced around from one curt (bordering on rude) customer service person to another. DO NOT USE THIS COMPANY!
One branch of this company did hit the 11 8 bridge in Raleigh Durham north Carolina
You should always ask about hidden charges before confirming any sort of deals, I have learnt the hard way with that.
Of course there's footage a guy runs a channel
damaged and missing furniture!
My furniture was picked up in NY on [protected] and delivered to my in-laws house in Ohio over 2 months later after a scenic tour through a warehouse in Florida. The movers intimidated my poor mother-in-law into paying the balance of the move, which was $500 over the estimate (how hard can it be to figure out the cost of moving 10 pieces of furniture from NY to OH?) for everything in advance of unloading the truck, which they did only to find that the couch was missing, the chairs damaged and the leather footstool has paint on it. Oh, and no refund, just a smile and a wink – “fill out the claim form lady, we’re out of here”
Nothing was wrapped as their web site claimed it would be, the Westchester County Location that we contracted with has gone out of business. Their main office has been of no help and is trying to wash their hands of the entire situation - and their less-than-helpful web site does not even have a mailing address on it for my attorney to contact. I wish I was a newspaper or TV station, I bet then they would give this situation some attention.
Never, Never, and I repeat... Never use “All My Sons Moving and Storage”. Move it yourself, throw it away or burn your furniture in bon-fire before you use these guys, you'll have less aggravation in the long run.
How is it possible they can get away with this...
worst company you have dealt with huh, clearly you have never used a military mover. i am in the U.S. military and have of course been required to move on multiple occasions. having been a boyscout i believe in being prepared. the more prepared you are, the better the move will be. I also worked as a mover for about a year prior to being recruited so i do have a minimal amount of personal experience dealing with customers and their complaints. Moving is a stressful time for anyone. whether you have to move due to a death in the family, being downsized, relationship troubles, etc, it can be a stressful ordeal. A lot of people will simply not be happy no matter how you treat them, their household, or their belongings. If there is something wrong in life or there is something wrong with their move they will automatically blame the movers or the company that employs them. Let's face it people, if you tell a mover that you don't have a lot of stuff, or the stuff you have is incredibly easy to move and it is not then it creates problems. When i worked for movers in my earlier years i was a jack of all trades. I would quote the job over the phone if necessary, do a physical on site estimate if necessary, drive the truck if necessary or move the stuff, you guessed it, if necessary. Some customers have a tendancy of lowballing the company over the phone as to what the ACTUAL amount of stuff they have is. For some reason they think that if they say they only have 4 rooms worth of stuff and they really have a 4 bedroom home full of stuff that the quote given for the lower amount is the cap for what they have to pay. If you give the company the impression they are only moving a minimal amount of stuff then you can not be surprised that they will show up with the idea that the job will not take too long. If you know that your job should really be a 4 or 5 man job then you certainly cannot take it out on the company and more importantly not the guys on the truck for your misleading information. If you give a dishonest impression then the original quote is null and void. there were instances where i would quote the job, move the furniture, and deliver the furniture myself. I would have customers straight tell me that the person on the phone didn't tell them this, didn't tell them that, promised them the world, etc and this was not the case. There are certain additional charges depending on what state you live in. Some states charge for specialty items such as a grand piano, grandfather clock, pool table, etc. others don't. If you have specialty items that require special attention then either move it yourself or pay a SPecialist to move it.
But i digress, my point is this- most complaints you see online towards movers or their employers are from idiots who did not do their research, didn't know how to communicate with the moving company concerning their moving needs, or from people who just had a really bad month, week, day whatever. And above all, if you have a problem with the company, fine. do not take it out on the guys on the truck...most of them are hardworking men just trying to support their families. others are crackheads, theives, criminals, or just plain incompetent humans. do your research but please place blame appropriately.
I have used this company on several occasions and I have had absolutely no problems. However, I always move as much as i can prior to move day, I get an estimate in writing and I am prepared for such additional expenses as packing materials, fuel surcharge, minimum amount of hours, etc. Use your head people, do your research and be prepared. Ask questions, get answers, and don't settle for the runaround that phone reps who aren't even in your state are willing to hand you in order to make a sale. trust your gut and expect what you pay for. Insure your belongings if you like them and handle whatever you can handle on your own, this leaves less room for damage and/or error on the movers end. know exactly what you are getting into before obligating yourself. oh and for any ### who does not understand that the company gets paid PRIOR to offloading the truck please get this through your head that this is an industry standard. ALL REAL MOVING COMPANIES DO THIS. it ensures payment. I don't know how many times customers tried to feed me that no other companies do this.
This is how it works:
Depending on the situation but normally it takes ABOUT as long to unload as it does to load your items. therefore when the company asks for payment prior to offloading it is to ensure that they receive payment. adjustments are made to the bill accordingly once the move is completed. So, if you have any worries as to be ripped off then here is another option.
Most moving companies do not accept personal checks. (for good reason, if you have no money for rent then there is no reason for me to believe that your check is going to go through)
so, when shopping for the move, you have multiple estimates of course. the only way to get a true estimate is to have someone come out to your home and do a physical evaluation. when this person comes out you can explain to them that you do not have any credit cards, you don't believe in them. chances are they will push for cash and cash only then. if you call a month or so in advance and build rapport with the estimator - especially if you negotiate and lead them to believe that another mover is going to get your business then you can get them to agree to a personal check. (please note that this will not work at the end of the month)
therefore, you write the check at the time of offload and if everything is not to your satisfaction then you simply cancel the check once the move is over and the crew is gone.
NEVER insult the crew on the move if you like having all of your stuff or if you like having all of your stuff intact. this is the way of the world, i don't like it either.
Again, please do your research and be prepared for the unexpected.
We had much of the same thing happen to us. We moved from a house and just was putting everything into storage. They packed a truck too small to get everything and proceeded to the storage unit. When I cam to settle up the stuff crammed in so thick I couldn't see if everything was there or not. After we moved the items out of storage we found may things broken, and a number of things missing including the four leafs to our dinning room table that was an antique. When I called to find out where the balance of our things were I was informed that the company had gone out of business and all things that were in their storage facility had be auctioned. I HAVE USED SEVERAL MOVING COMPANIES AND WITHOUT A DOUBT THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH. The last move I used day labor and supervised and nothing was broken and did it for about 1/4 the cost.
Ms. Thang must work for All My Sons!
Ive used all my sons before and i have never had any problems with them. most people think that ams could move their stuff for free. or just have pibbaly crap to complain about the moving company. read all the forms you recieve before signing any thing. most of the stuff you people complain about is just ludacris. If you think they are doing some thing bad on the job, STOP THEM, CALL THE OFFICE SO IT CAN BE CORRECTED. PUTTING A COMPANY DOWN BECAUSE IT DIDNT GO YOUR WAY IS JUST WRONG. movers are there to move you out. if you tell them where you want your furniture they will place i there and reasemble your items. most of the time the complaints about moving companys are false. people might be having a bad day and deside to pick on them.
damage to furniure and insurance follow through
We moved from one end of Georgia to the other, when Randy the representative came to our home to discuss the move he asured us that the movers were professionals. The All My Sons office we were using was out of Bluffton S.C. therefore all his movers were schooled and skilled to handle high end furnishings.
This being the case we were sure our not so highend stuff was in good hands. All the furniture in our home was two and a half years old or less, now every piece is scuffed, nicked or gourged. The back of the china cabinet looks as if someone put a foot thru it, the dining room table has a deep gouge and the console table leg is completely broken in half where the mover fellout of the truck and landed on the table.
In August we received a letter from ALL MY SONS (AMS)wanting us to settle the claim for $300.00, they indicated this was a generous offer after reviewing our claim. The console table cost more than that not counting all the other damage.
We purchased extra insurance with We Care Insurance through the mover on the day of the move. They have not been helpful at all. Four months after the move they finally sent a young man to look at the furniture for repair, he could not or would not tell me how these repair would be done, he said they would not be perfect but would be satisfactory, yeah to whom. I ask for a copy of the report he was sending to the insurance company and was told i was not allowed to have that, he also told me at the time that he could not repair the china cabinet or the console table.
Today(oct.25,07) i spoke with the insurance company rep. who at first told me she had not received a report on the damages, when I told her who came to the house three weeks ago she put me on hold for about 5 minutes while she talked with AMS. She came back and said the insurance had be nullified because I underestimated the value of my furniure by $20,000, but they would do the repairs if I send a check for $358.00 to them, I asked for a itemized list of the repairs to be done and about the replacement value of the non- repairable pieces she had no answer for that. I did not undervalue my furniure so I called and spoke with the office manager for AMS and I have yet to have an answer to any of my question and I still have scuffed,scratched, dented ,gouged , busted and broked furniture
I have having the same problems with AMS movers from MD. They moved my stuff into storage in March and when it was finally delivered in July, the furniture was damaged and it was even confirmed with the delivering agent that it was picked up that way. I have written to the President of the Company in MD twice, both letters sent FEDEX and I still have not had any response. It was a 10K claim and they offered me $306! I returned the cheque with the letters to the President and still have had no response.
This has been the most frustrating move I have had in the last 4 years.
fraud and cheating!
When we used All My Sons to move from Boise to Illinois in May 2007, it was a horrible nightmare! First, they quoted us a rate of $6900 and then held us up for $10,547 before they unloaded in Illinois! We didn't expect the quote to be cast in stone, but we sure didn't think it would be that much more. We had more damage and missing items than we have experienced with any other moving company. Their careless and irresponsible packing crew put beautiful stained glass windows into regular cardboard boxes with no paper or padding of any kind. We unpacked to find them badly broken. It will require several hundred dollars to have just the largest window repaired, if the antique glass can be matched. Their packers did not bother to seal bags of flour or sugar before tossing them into a large box with other groceries. Flour and sugar were embedded into every crevice of everything to the extent we just had to throw out the whole box. That was worth at least $100 or more. Likewise, our bathrooms were packed in similar manner - bottles and jars were tossed into boxes without tightening the caps, wrapping them, or anything. We opened the soggy boxes to find everything permeated with olive oil products, soap, and other liquids that had spilled. Those boxes had to be thrown out. Another $100 or more. Even our lampshades were ripped to shreds and we had to pay $133 to replace them. Our 6 month old computer desk was completely demolished and we had to pay $650 for a new one. This had nothing to do with All My Sons packers, but it was part of the damage associated with choosing this company to move us. We never received many items such as the brand new sealed 5 gallon pail of rose water we had in the office, the whole case of protein water that was in the kitchen, and the Texas Longhorn skull that was on the back porch. All we received of the skull was one horn. Many other items were never received as well, such as our heavy duty push broom that their packers used to sweep out their truck. We discovered their packing crew did not even list all the items they packed on the inventories, therefore according to their contractor Bekins Van Lines, those items don't exist! We paid $87 plus shipping to replace the rose water, and the skull, which was a gift from our son, is not replaceable. However, if you were going to buy one, they run $400 and up. We filed a claim with Bekins, who sent us a check for $27 to cover all the damages and missing items. I called Bekins for an explanation and was told they have closed their file! This is not acceptable. The last week of August, I called All My Sons and spoke to Trevor about all the damage. I left a message for Brian (the owner) to call me back so we could work something out, but he did not return the call. Since it was the careless actions of the substandard All My Sons packing crew who caused the majority of the damage sustained, we believe we are entitled to a refund of a portion of what we paid for the packing. We paid in excess of $2000 for the crummy packing job, part of which was charged by All My Sons, and part of which was charged by the Bekins driver to finish the job that All My Sons did not complete. We filed a complaint with the Better Business Bureau in Boise, asking for a measly refund of $1000 to partially compensate us for our losses, but All My Sons did not respond to the complaint as of this date, which is the response deadline. The Federal Motor Carrier Association also requested that we file a complaint with them, so that will be forthcoming. Obviously, these guys are going to leave us no choice but to hire a lawyer to sue them for deceptive trade practices. In the meantime, we will continue filing complaints all over the internet and we will not stop until we are fairly compensated.
My Experance Was quite different, the crew they sent me was clean and moved me in less time then another company called crosstown . All My Sons will make any moves for me in the future
That Sounds Bekins Not All My Sons !
I used All My Sons in Aug 08 and had a bad experience with them also. I hired 3 guys and only 2 showed up. They charged me more than they said that they would. Also, they only brought one dolly to use between the two of them, so one guy was usually watching the other. Very slow. At the end of the day I went to pay and they told me that it would be an additional 3% if I paid by credit card. Also, because I was in a hurry to move, I asked if the same two guys could come back in 2 days to finish moving my things and they said they could. They ended up standing me up and never showed for the 2nd appt. I ended up hiring Advanced Movers 336-7412 and was VERY pleased with them. Had I hired them the first day it would have only taken me one day. Not to mention they were cheaper than All My Sons.
poor service!
All my son's moving was hired by myself for a short distance move which would take a 15 minute drive from my storage unit to my new home. They were 2.5 hours late because the driver did not speak english and could not find his way around. I had to have him follow me everywhere so he wouldn't get lost. They sent a three man crew and they filled up the first "small" truck load and followed me to my new home. The men (who did not speak any english), began unloading my belongings. The driver was trying to get me to sign papers with a total amount due on it that was not in our original agreement. My mother who was paying by phone with a Visa card said she would prefer to pay for each load as it was delivered. That would ensure a fair payment on both behalves.
The driver called his dispatcher Jeff Scott who became enraged that we did not want to pay for the work before it was completed. In all of my personal experience I would put a deposit and then pay when the work was complete. Mr. Scott refused to reason with me and screamed at my mother and me repeatedly.
Mr. Scott told his driver to pack up the rest of my belongings and take them to their lot. They stole my stuff!. My lifetime of irreplaceable memories (my dead daughters ashes for one), pictures, family heirlooms and my military uniforms. They refuse to return my stuff.
The Attorney Generals Office investigated my claim and suggested that we try to put aside our personal differences and come to a happy medium. I agreed and called Mr. Scott. We arranged to have my belongings delivered again and we would tender payment when the truck was unloaded. He sent the truck out and the three non-english speaking crew called him and asked Mr. Scott what to do. He adamately repeated that they would NOT deliver the truck contents unless they were paid first. I said no. They packed up their truck and left again. The next day I saw one of their trucks unloading in my neighborhood. I approached them to see if they were unloading my stuff. One of the drivers was wearing the hardhat that my son inherited from my finance when he died the previous year. At that point I knew that mine and my children belongings had already been picked through and taken. Our hearts have been broken... not for the stuff but our precious memories that took a lifetime to get. Now I have no uniforms, my daughters ashes are long gone and my dead finance's belongings are also gone. His tools, hardhat collection, gifts that he gave me over the years... all gone.
horrible experience!
We were moving only 4.4 miles, but thought it a good idea to let professionals handle the big stuff. I saw the impressive 2-page ad for All My Sons and arranged for three men and a truck. The three men(who all spoke a little English), were shown the large items we wanted moved. The process moved very slowly as they completely mummified everything in shrink-wrap for the big four mile journey. They seemed more interested in moving the small things and had little regard for our priority for items to be moved. When my son showed them his desk to be moved, one of them said, "no, I'm just here for the box". They worked for almost 11-hours and filled one medium truck. They moved only 1/2 of the things we wanted moved. They didn't set up any beds, and failed to tell us about any of the wall wall dings including a deep 3-inch gouge into the sheet rock. The broke a leg off my daughter's new hutch, TAPED it in place, and then blamed my son in law for it!
When we met them at the new house, they refused to unload until we signed the credit card slip. They were charging us $1,903 for one fairly small load! Apparently, the rate after 8 hours goes from $119/hr to $178.50/hour. They also billed almost $100 for all that tape and shrink wrap, and had the audacity to bill 12% (on the total!) as a "fuel surcharge" (almost $200) for the big 4-mile journey. One of the managers (Dan) claims all "reputable" movers charge this. Well, they don't. For instance, TWO MEN AND A TRUCK don't charge overtime or a fuel surcharge for local moves.
Ironically, the one thing they didn't mummify in shrink wrap was our expensive king-sized mattress, which they rolled up like a taco and synched straps around. They acted like they had never moved a large mattress before.
Needless to say, we had to hurriedly rent a U-haul and round up some guys to move many of the things I thought our movers would. (Three of us did about as much as they did in 1/4th the time). I would never use All My Sons again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not use all my sons moving! if they damage your items or your home, they will not compensate you! do not use all my sons moving!
hired co out of Birmingham, Al. for a local move. Checked them out through the BBB, seemed ok. Set up contract was quoted 3 men, 2 to move one to pack up kitchen and dinning rm. They showed up with 2 men both about 125 pounds each. They packed and wrote nothing on the boxes, what was to be a 7 to 8 hour complete move ran into over 12 hrs. with gripping and complaining the whole time about how their boss ( OWNER) needed to get her S**T together! We had packed everything else with great labeling what went where well, it didn't happen! Items we lost, and damaged, and they went home without doing a second load! We had to go back 4 different times to get the remaining items. Antiques were damaged, glass shelves were lost including all hardware to curio cabinets. We moved into a new construction, doors and wall were also damaged, lamps were broken, which are no replaceable, including my late husbands funeral wreath! Called and spoke with owner Charlie she really didn't care. Said she would talk to her drivers and get back with me... Never did! SO, Be Aware they do not do as they said but, YOU STILL MUST PAY THEIR FEE!
By far the worst company I ever had. Not only they fail to communicate with us but the driver ended abandoning our stuff somewhere in the USA. We waited for our stuff for 3 and a half weeks. we sleep on the floor for 3 weeks. It was a nightmare I would never deal with such a lousy company. I'm still debating suing them for mental anguish . i WILL NEVER EVER USE THIS COMPANY EVER!
All my sons moving and storage has got to be the worst company. Do not do business with these crooks. My sister arranged to have my invalid mothers furniture moved from OK to FL. They were to pick it up on a specific date and never showed never called. She got a hold of the dispatcher and he said the truck broke down and they would pick it up that following Monday again never showed never called. She called and talked to the supervisor who was rude but said they had another truck that would make the pick up same deal no show. Make a long story short after many phone calls they told my sister find another mover. The move had to be done on a specific date as my mother was to be in FL and needed the furniture Needless to say my sister was fuming and tried to call to make a complaint was refered to numerious differnt peole who were rude and flat did not give a dam. REPEAT DO NOT DO BUSINESS WITH THIS COMPANY. She contacted Mayflower movers who were great picked the furniture within days of calling and will haveit in FL on time.
They suck! Their just like con artist, rep's are professional, straight forward seem well organized but when it comes to the actual day oh boy you get they ugly version. Their slow, sloppy, careless, shady, rough and always double the hours quoted! Beware!
I hope you are all filing reports with the DOT (department of transportation) as you should!
This company STEALS! We had police come out and take finger prints, however, since they did not break in because we allowed them in to pack and load. The owner came out very defensive denying all charges. We asked for a line up and back ground check on the three men, He Refused.
We have lived in Austin for 38 years, never have I experienced such a company/owner who refused to help in the situation.
I would not recommend this company to my worst enemy...
My husband and I decided to use All My Sons moving when we were moving into our home. We had NEVER used movers before and were completely unaware of what to expect. Boy were we in for it! I was contacted a month prior by a sales team rep that quoted me $501. I asked if that was it, taxes, truck fees everything included. He said yes. I asked him specifically DOESN'T SOMEONE NEED TO COME OUT AND VERIFY OUR QUOTE AMOUNT? He said absolutely not. The price was for 3 movers, 3 hours of moving, 1 hour of transportation and wardrobe boxes. The day of the move I thought everything would be good. The 3 movers showed up and introduced themselves. They began to work after signing paperwork. I was informed to stop the move if anyone asked me directly for a tip. Funny thing was during the whole move all the 3 guys did was to talk about lousy tippers and how horribly they were paid and what back breaking work they did. One of the movers (I was there by myself) proceeded to tell me if I was not married he would try to "get with me cause I was sexy". They moved on the slow side but this being my first mover experience I didn't know how fast they were supposed to be going. They left quite a bit for me to move myself because it would not be in my best interest or time worthy to have them do it, as I was told my one of the other movers. We stopped by Wendy's for lunch. Yes, myself, the truck and all 3 movers that were following me to my new home, which was approxiamtely 15 minutes from the old one. (The "old" house I refer to is a 1 bedroom 1 1/2 bath townhome-1100 square feet. AND THERE WERE NO APPIANCES OR PIANOS TO BE MOVED!) They banged into walls, folded my king size mattress not once, but twice and left a permanent fold in it. AND I WAS HELPING THEM MOVE AND LOAD THEN UNLOAD THE ENTIRE TIME! At the end they charged us for 6 (YES 6) hours of work. When I confronted the mover with the paperwork he said "OK, OK I will take off the time we stopped to eat." Is that supposed to be a favor to me? Isn't that just good business? That IS NOT supposed to be included on the time I AM PAYING FOR! We ended up paying well over $700.00! We paid in cash and I had no indication (until I heard them talking about it) that we were supposed to tip them. I don't get tipped for my job. I don't top the maintanence worker that comes to fix things that should be working at my rental home. I don't top a police officer for pulling me over and giving me a ticket for doing his job! So after everything my husband had to go get more cash (they don't accept checks and we don't use credit cards). The amount we gave them was an even amount and rounded up to $11.00 over the total. They talked under their breath and stopped in the last couple boxes. They had taken my couch apart and as one of them walked in to have me sign the final papers he asked the other if he put it back together. He said "I ain't puttin' no f*****g couch together for an $11.00 tip." The 3rd guy never did come back in. The one with the paperwork came in threw the clip board and started to throw the couch together and I had to help him put it together. The guy was huffing and puffing and talking under his breath and cussing. They were all very foul mouth all day. After it was all said and done we discovered dings and dents in our furniture, they set something so heavy on one of our Rubbermaid totes it completely shattered the lid into the tote. I don't know how but they managed to squash and 2 drawer metal file cabinet. The drawers no longer opened. We waited 1 whole week to call to see if anything else was damaged besides our walls that had been beat and scratched up in the new and old place and the stuff above. Thankfully I had enough sense to pack it well because there was smashed boxes everywhere and in a box of kitchen items there appeared to be some kind of motor oil or something spilled all over it. My husband called them approximately 1 week and 3 days later. He was told we should have complained sooner and he will talk to the guys. That is it! No compensation, no apologies, nothing that ensured they would look into the situation! This company is horrible. DO NOT USE THEM! USE SOMEONE ELSE!
I forget some of the "particulars", seeing as how I hired "All My Sons" to move me over 10 years ago.
I will never forget, however, the horrible impression they left me with.
As with many others here, they price quoted me over the phone bore little resemblance to my final bill.
The estimate was for the job to take 4 hours, but the sloths they sent me took around 9 hours.
I was told I would be sent 3 movers.
Two were sent + a driver who did nothing but sit in the truck ALL DAY and smoke cigarettes.
Every time I took my eyes off the movers, they stopped working.
Get this: They even begged me to take them to Taco Bell for lunch!
And again, I too had my possession held hostage until I paid up on their inflated bill.
To top it all off, after all the dust had settled, I noticed a few things of mine were missing.
This was AFTER I had given one of the movers a stairmaster I could not fit at my new place.
Ummm..."You're welcome...###"
Look, I realize being a moving guy is a miserable and backbreaking job but it IS your job
so until you improve your lot in life, just do it right!
To all: Avoid "All My (###) Sons" moving company at all costs (Pun intended!).
I forgot some of the "particulars", seeing as how I hired "All My Sons" to move me over 10 years ago.
I will never forget, however, the horrible impression they left me with.
As with many others here, they price quoted me over the phone bore little resemblance to my final bill.
The estimate was for the job to take 4 hours, but the sloths they sent me took around 9 hours.
I was told I would be sent 3 movers.
Two were sent + a driver who did nothing but sit in the truck ALL DAY and smoke cigarettes.
Every time I took my eyes off the movers, they stopped working.
Get this: They even begged me to take them to Taco Bell for lunch!
And again, I too had my possession held hostage until I paid up.
To top it all off, after all the dust had settled, I noticed a few things of mine were missing.
This was AFTER I had given one of the movers a stairmaster I could not fit at my new place.
Ummm..."You're welcome...###"
Look, I realize being a moving guy is a miserable and backbreaking job but it IS your job
so until you improve your lot in life, just do it right!
To all: Avoid "All My (###) Sons" moving company at all costs (Pun intended!).
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All My Sons Moving & Storage emailsahudnall@allmysons.com100%Confidence score: 100%Support
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All My Sons Moving & Storage address2337 Patterson Industrial Drive, Pflugerville, Texas, 78660, United States
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let me start by saying the sales man was very profesional, and sold the company well. The rest that followed was more than disturbing. The "professional movers" that showed up were punk 16-18 year old tatood kids in plain street clothes and skater shoes. Had they not been driving the 1970's moving truck I wouldn't of let them in. They proceeded to listen to rap music with foul language and terms in front of my family, and literally destroy my house.
They SHOVELED cabinents and drawers into boxes. They simply wrapped a blanket around my $3, 500 58" tv. they layed my cherry wood furniture flat on the truck floor. They tracked mud and dirty through out my house. They folded and stuffed my $300+ suites and other dress clothes into regular boxes "no garment boxes". Multiple shampoos and chemicals were broken and spilt in the boxes since they were just piled in.
The wood work at the new location was beat to shreds. Most the furniture was scratched. My king mattress torn, my 1936 oil painting wasn't bubble wrapped causing a 1" rip in the canvas, although a painting from "bed bad and beyond" that had a $10.99 sticker on the back was. My x-box kinect sensor was thrown into a box with DVDs and is now trashed.. bottom line I could go on and on about how ### this company is. On top of that THEY CHARGED ME AN ADDITIONAL $500 WITHOUT MY KNOWLEDGE on my card for "misc. trip charges". What happened was the [censored]es quoted me to the wrong town. I corrected them and paid the correct amount to the correct town. Apparently they really wanted that additional money. On top of that I heard the two young boys talking about how bad they hated their boss, and that they had to unpack all day, and then drive 9.5 hours back to there origination to work the next day! STAY AWAY FROM THIS COMPANY, I'M BEGGING YOU!
This is one of the situations that my husband should have listened to me and not hired these guys and went with some one like Two Men and A Truck.
Before the actual move took place, I received a call from Ambrose at about 7:30 in the evening asking if I could change my appointment time around. So in other words I had to accomodate for them because they had some "truck issues" so I had to change my moving time from 12/1 to 8/9 in the morning. It all seemed ok in the beginning until they had tried to switch the rate that we were told from $95 and hour to $115. My husband who is not in the area decided to give the owner Ambrose a call to because my husband had set up the move with him in the first place. Ambrose told my husband that he was going to have the movers change the rate back to $95 and that issue seemed to be taken care of. Besides the actual moving of the of furniture and belonging which was done decently, there was the issue of gratuity at the end of the job. Take into consideration that I was by myself on this move with these gentlemen because my husband is not in the state. So when at the end of the job they basically began demanding gratuity and talking to me in a condescending tone about how gratuity works, and his example for me was how in a restaurant you would give a waiter tips. I told the worker who dealt with the paperwork that if I could put some thing on the paperwork used to pay the bill that I would, but he told me that gratuity is something seperate. I even let them know that I did not carry cash with me and that is a big reason why I paid with a credit card. After that statement they even suggested that I must have something to give them like a personal check or something. During this whole situation I felt really uncomfortable especially it just being me and three men demanding for gratuity, because of that I was glad that my small children were not with me. In the end I do not see myself or my husband hiring this company again for any type of moving needs!
If you are thinking about using all my sons moving & storage do yourself a favor... Don't! Here's my story.
When I contacted all my sons to inquire about letting them handle our move, I asked specific questions regarding their ability to handle antique furniture because I have several precious family heirlooms. They assured me they knew how to handle them and my antiques would be handled with the utmost care, so we scheduled the date and time. On moving day (March 1, 2017), when the movers arrived they required me to sign documents for services before they started. During our walk through I pointed out the antiques, and one in particular (My grandmother's china cabinet) and asked them to be extremely careful when moving it because it is very precious to me and I did not want it to get broken. They again reassured me that it would be well cared for. When they got ready to move the china cabinet, they broke the curved glass completely out on one side before they even got it on the dolly. My husband had told them how they shoud move it to prevent breaking any of the glass, but they ignored what he said. The way they were trying to load in on the dolly it was going to break no matter how careful they were. I was devastated! But they again reassured me that their company was covered and they would take care of it. After the move was complete I had to pay them for services rendered and at that time I got the information from the movers to file the claim. When I received the claim form from their claims department I completed the form and included a repair estimate for $485.00 and pictures. When they finally responded they offered me $120 but in order to receive that money I had to sign a document agreeing not to say anything bad about their company. I was so offended and upset and did not sign the document. And $120 was such a long way from paying for the repair it wasn't worth it to take their "hush money". I have since contacted another company to get another repair estimate and it was a great deal higher than the first one. As it turns out, there was a little calculation regarding their coverage in very small print on the paperwork the movers had me sign. I filed a complaint with the better business bureau and they didn't help me get it resolved either. All my sons does not care about the customer or the customer's belongings... They just want your money. Their movers are not "professionals" and obviously do not have the proper training for handling delicate or antique furniture. I will never trust them with my valuables again!
Signed,
Damaged in waxahachie, texas
I had a moving experience last Friday. When our upstairs television died, we decided to replace the one we had in the living room with a larger one and move the existing unit, a piece assembly with a large center section and two side units, upstairs. Simple, right? What could possibly go wrong with that plan?
As a larger set would not fit into our entertainment center, we found a modest cabinet credenza (and a TV) and put them into our living room. The credenza’s weight made this a difficult process, so we decided to hire some moving professionals to get the old unit upstairs.
Monday, I called a company, “All My Sons”, and we agreed that they would be just the people to move the old unit upstairs. They promised to be at the house first thing Friday morning in exchange for a $50 deposit. On Tuesday they called and said they needed a $50 deposit. I reminded them that we had taken care of that the day before. They said they had had a computer problem. They confirmed that they would be out between 8:30 and 9:00 on Friday and would call to reconfirm on Thursday.
Friday came along without further contact. So did 9:00. And 10:00. So I called them and asked if they were having trouble finding the place. I was told that they weren’t having any trouble and had us scheduled for that afternoon. After a certain amount of discussion, they discovered that one of their crews had just returned from Texas and could come right out. “Right out” in mover talk is about two hours, but eventually they got there.
They got to actually moving stuff after about 15 minutes of signing their papers and within about 45 minutes they had almost everything moved, lacking only the center unit and one side piece of the entertainment center. For the next hour and a quarter they tried to get the center unit to go up the stairs. Incredibly, even my help was not enough. There is a tight fit and less clearance than desirable at the bottom of the stairs and they couldn’t figure out a way to turn the corner. It almost fit and they kept trying until we eventually agreed that the unit was going to need to be lifted over the stair railing. They declined to do this, saying they would need more people, but they took the other side unit up there.
Then they figured out the bill. Then I talked to the owner, Jeff (or some other “J” name). As they had not accomplished their task, he grudgingly agreed to reduce the charge by about $50. By an incredible stroke of luck he was going to have a four man crew in Cabot on Sunday and was going to send them over to deal with the remaining piece. Since they were going to be in Cabot anyway, he was going to waive any travel time, and he was going to only charge for actual time, rather than the two hour minimum. Almost too good to be true -- my problems were about to be over!
Then I asked him what he was going to do about the damage done to my wall. He felt that he should have known about the damage before he agreed to the reduction. It was not clear to me why, but apparently they had $50 of “oops” money built into their charges and this was now used up. We agreed to address it when the other crew came on Sunday.
At this point, it will probably not come as a shock that no one showed up on Sunday. So, to recap, they showed up late on Friday, didn’t do the job, damaged my wall, charged too much, and flat out lied about Sunday. As the company’s ads stress that they have been in business with four generations, I assume that they have rather loose requirements for their franchisees. We certainly have a loser in Little Rock.
Not being a moving professional, I can’t explain why this wasn’t done before trying to move the unit, but the next day I took the shelves and out. They were quite heavy.