All My Sons Moving & Storage
Reviews and Complaints

I hired All My Sons for my move on 2/21/09. We had used them on 4 occasions prior, and while the service wasn't the best, it was at least mediocre.

On the morning of the move, the crew arrived, and the chief was very nice. An obvious salesman, but still very nice and accommodating. I had gotten my estimate online for the items we were moving, and it was to be around $900.00. I figured that would be a little pricey for a move that was only 1 mile away, but since they were doing all of my hard work I went along with it.

The crew started packing up items I told them that we were leaving at our home. After correcting them many times, I found later on after the move they packed it all anyway. There were items out on our lanai that were not packed that we had forgotten about. The crew chief said we had to initial a small part of the contract stating that they had to pack a few items. I did so, with no trouble. He even told me that it wouldn't be much money and that they had it 'under control'. These were items that were property of the new home owner, that my wife and I settled on in our closing agreement. We had to lug all of these extra boxes back to the house for the new owners, despite telling All My Sons.

When the moving truck arrived at our new home, the crew chief came upstairs and told us that the bill for the move was over $3000.00 and that they could not unload the truck until that was paid. I was shocked. I had no idea that this would be so pricey and at no point did anyone tell me it would be. Not the owner or manager 'John' who I spoke to, the crew or the operators I set it up with. The crew chief told me that because they had to do 'so much packing' that this was why it was so much. All of the items 'packed' were items I told them NOT TO TOUCH and that they were property of the new owners of the home. This I found out after the move and when I opened the boxes. They really only had to pack 3 boxes for us, as the rest was not meant to leave that house. I had left the old home for the new and left my wife to oversee the movers and getting out of the old house, while I set up everything at the new place. I wish I hadn't. They completely took us for all we were worth. I left to get some drinks for our kids and when I came back the movers were gone. A very large TV was sitting on the floor of our living room, and items I told them pointedly to leave downstairs in our storage area were up in the apartment. They obviously weren't listening to anything I said.

When opening the boxes, I noticed MANY items missing. I am missing my baseball bat from little league that I had for 35 years. I had planned to give it my son when he started playing. My wife remembers them carrying it to the truck, but it never arrived here. All of my collectible hot wheels from the 70s, star wars figures, and baseball cards are missing as well. Two leather jackets and other family sentimental items are all gone. When I called to straighten all of this out, the owner was always 'in a meeting', or 'not in'. I left countless messages with the office which were never returned. The people in the office told me they 'cant help me', when I tried to explain it to them. I sent letters both certified and faxes and have never heard one response. I'm not a rich man, and I dont have money to get a lawyer and pursue these criminals. If I could, I most certainly would have. PLEASE do yourself a favor and do not use this service. They WILL lie to you, and they WILL steal whatever isn't nailed down.

All My Sons moved us from Flordia to Dallas, TX and the expereince was terrifying. Not only did they destroy priceless family heirlooms, but the also charged us multiple times for the same service and although we have long since paid in full (all of the erronious and non-contractual fees) they still call from their collections department. The movers were lazy, taking frequent smoke breaks and cell phone breaks (leaving me and my husband to most of the actual moving) but they were destructive and ruined beyond repair most of our furniture (and then refused to pay for the repairs). This is a horrible and unfair company. I would plead with anyone I know to save themselves months of worry, bother, and frustration by moving even the smallest amount to the smallest distance.

Movers arrived 3 hours late.
2:55pm – Movers arrive. I went outside to meet them and the first thing the driver asked was “How much stuff do you have to move? Is it a lot?” I told him the size of our apartment and he started sighing and rubbing his face telling me that they just came from North Carolina and are tired and he can’t believe the “Office” are making them do this move.
3:10pm – After 15 minutes of backing up and aligning the truck, some more complaining, and a while of sitting in the truck, the guys finally came into the apartment. They walked around for 15 minutes, complaining even louder every time they saw a new room with items in it.
3:30pm – They said the start time was 3:15, because that is when they arrived. My husband had a hand truck with him, and they asked to use it because they only had ONE! They both loaded up a hand cart each with 3 boxes. They took his up to the truck and stopped half way (it was raining at this point) and left my boxes out in the rain for 10 minutes before coming back out of the truck.
4:00pm – After working in my bedroom to break down my bed (which I was told would be handled by the movers), I walked into my dining room to find the entire floor caked with Georgia red clay. There were footprints and hand truck tracks all over the beige carpet. I was livid.
4:05pm – I called the office to express my anger about the footprints, the complaining, and the constant beratement of each other. I spoke to Jimmy, who cut me off mid conversation and put me on speaker phone. At this point he said “Hey Stephen, listen to this, this is the job Irish is on.” He asked me to start over. I explained the situation AGAIN and Stephen Staffieri (who claimed to be the owner) said that he doubted that the carpet was as bad as I said. He said that if I had a proper cemented walkway the men wouldn’t have had to use the muddy way. We lived in a luxury apartment that has a cement walkway all the way to the front door. They chose to use the muddy way because, as They explained, “We would get too tired if we had to go up those stairs each time.” There were 8 stairs, and they were spread apart. Stephen then said that his men are professional and he doubted the legitimacy of the story. I told him to come over and check It out if he didn’t believe me. He said he was going to stop the move. At this point, They and had 25 or so boxes loaded already. We had to be out of the apartment by Sunday. I told him that wouldn’t work. He said he would see about sending someone else out on Sunday. Again, I stated that would not work. I needed this done now, professionally. He said he’d call me back.
4:20pm – I came into the apartment and they had laid down cardboard on our carpet. They came over to me and told me that they are sorry about the mud, but they had to take they muddy way down. He said they are going to stop the clock until it stops raining.
5:09pm – They came back from the truck – having disappeared for almost an hour. It stopped raining 45 minutes prior. One guy said he has a bad knee and he almost fell outside and this job is too much for them, they shouldn’t have to do it. He told me to make the call to his boss, Eric, and tell him I wanted to reschedule for tomorrow morning. I did not want to do this. At this point, my husband had left to take his fourth load of stuff to the house with his father. They had no problem getting things done in the rain. My father in law is 69 years old! So I am in my home with these men and one is yelling about the office and how this job is horrible and he’s not going to do it and telling me to call his boss and stop the moving. I called his boss, partially out of fright and partially to make him shut up. I told Eric that he asked me to call him and say I wanted to cancel the move until tomorrow morning. Eric asked me to have this guy call him.
5:14pm – They called back to the office and spoke with Jimmy. Jimmy told him to get the job done. They kept yelling that it was raining and I said to cancel the move. He told Jimmy he wouldn’t be in tomorrow and hung up the phone.
5:30pm – They started working again in full force. At this point, one took over as leader. 10 minutes later, a third guy arrived and in the next 40 minutes, they had our entire apartment loaded. They refused to unhook the washer and dryer (which we were told would also be disconnected and re-hooked up.)
6:35pm – We arrived at our new home and they started to unload. They complained some more about having to take things upstairs. They tossed boxes around and banged into walls with things. One guy would bring a couple boxes in and then go outside for 10 minutes or so between each load. He was hardly working.
7:50pm – The third guy left, job was finished.
8:30pm – It took 40 minutes to have these other two men leave my home. I had a house full of family and kids and these men were causing a scene. One even wound up getting fired over the phone, and screaming in my kitchen as well. Absolutely unacceptable. As I unpacked that night, my crock-pot and some dishes were smashed. A box I had with paperwork was soaked completely through. My dryer no longer works (and it worked fine just 3 hours before they arrived). It is also all scratched up. I counted 13 dirty handprints on the walls, I counted 22 scratches/gouges on my walls and doors. On top of this, my carpet in the apartment is so coated in clay, that I will inevitably owe money at move out (which is official today).

I AM LIVID. I since went online to find many statements like this and heard from the property mgmt in my old apartment that several people have had the same experience. THIS IS UNACCEPTABLE BUSINESS. I am posting my experience everywhere I can find to warn people about the mistake of working with All My Sons. Not only do I have property damage and loss (which aren’t you guys insured and should take care of this?) but this experience and these men (including the men at the office) ruined my moving day. I hope that this information finally makes you want to do something about this office in Roswell, GA. UNPROFESSIONAL, RUDE, VIOLATION OF PROPERTY, INACCURATE TIME RECORDS, NON CUSTOMER ORIENTED MGMT OFFICE, DISRESPECT TO CUSTOMERS, INAPPROPRIATE ATTITUDES AND LANGUAGE IN FRONT OF MINORS

I contacted All My Sons Moving and Storage regarding moving one bedroom suite of furniture. At the time of the call, the representative that I spoke with gave me the price of $220.00 for a two-hour minimum and any additional hour would be charged at $104.00 in 15-minute increments. (So if it took 2 hours and 15 minutes, you would only be charged for 1/4 of the hourly price.) When the movers arrived at the pick up location, I was then called to find out if I wanted to take out the additional insurance in case of breakage or damage. (Ummm, can you say, "Hidden Fee"?) When the furniture arrived at my home address, an adult was present to receive but they didn't want to proceed until I was there to sign the credit card slip - HELLO, how do you know how long it is going to take? When I arrived, within 20 minutes of their arrival, they had pretty much done NOTHING! I went upstairs to the bedroom where the furniture was being taken and before I went back downstairs, they were finally bringing in a piece of furniture - to which one of the movers says "Uh oh!" like they had been caught. They then proceeded to lollygag around - wasting time because they had already timed themselves out at 11:30 am (they had arrived at 10:00 am - so they weren't going to hurt themselves to move any faster). It took them at least 10 minutes between trips to the truck - and I heard them taking personal phone calls to boot! So finally, shortly after 11:00 am (less than 5 minutes after the hour) they were through (how convenient - I'm now being charged for an additional 15 minutes) - when I asked about the time and told the guy that I wasn't paying them until 11:30 since they were already finished and then on the slip they had tacked on another $10 for wrapping fees ("Hidden Fee" yet again) - when the guy called into the office about changing the charge slip, after laughing with the person on the other end of the phone, ERIC, he proceeded to make the changes - although I was overcharged by at least 1/2 hour (which granted is only $52 - but it is the principle of the thing - I was given a $26 credit) Unfortunately, the next day, I was very sick with the flu and when I finally checked my credit card account, they had put through the first original amount. When I called to find out why I was asked why did it take me almost a week to call? The whole conversation was very condescending and disrespectful (but that is just my opinion, which I was also told that I was entititled to). I will not ever recommend this company to anyone and hope that no one else has to endure this type of BS.

Sales person confirmed a 7:30 AM arrival. By 12:20 PM we had placed 5-6 calls and been told that the crew would arrive within an Hour and a half, then an hour then..."call the sales person if you want any help" of course sales person does not answer.

This is common in this industry but the level of disregard for the customer from this organization is a new high.

Do not contract with All My Sons Moving and Storage.

Same kind of story as everyone else. I wish I had done some research before hiring them.

When I called about estimates, the salesman whose name I must have repressed, told me the job would be three hours - that he's been in this business with his family a long time, and he could figure out how much time it would take to move a 2-bedroom home. I specifically asked about travel time; since my new home was a short distance, could that be used as moving time - he said, "of course".

When the crew of three arrived, they took 10 minutes to stand around the van and chat. They also said my place would take at least 5 or 6 hours to move, but they would work their best. They also said lots of their customers would go to the ATM and pick up cash for their tips. They wasted time needlessly disassembling furniture, text messaging, tracking dirt all over the house (the salesman said they were going to lay out a red carpet so that wouldn't happen). Near the three hour mark, the lead mover made a deal with me that instead of paying $150 an hour, I could pay a flat price ($75 per man), and they would rent a U-Haul and take their time moving the rest of my stuff. Yes, I am an idiot, and I agreed.

So with half my stuff in the truck, we got to the new house where I was handed a bill for $150 more than what I was quoted over the phone. Of course when I called the salesman, he conveniently wasn't going to be in for a few hours, and I had to speak to the dispatcher (while I'm sure the salesman laughed). He said there was nothing to be done, explained the travel time fee - which wasn't at all as the original salesman told me. So while I was on the phone, the movers sat around on the truck and refused to give me my stuff. So I paid them, and interestingly enough, while it took them over 3 lazy hours to pack my belongings, they unpacked cursing the entire time in less than 1/2 hour - broken table legs, disassembled furniture (have no idea where they put the hardware), boxes that read "fragile: do not stack" at the bottom of a pile... I had to move the rest of my stuff myself.

By the time I talked to the salesman, he told me there was nothing he could do and "People usually have more stuff than they think, " and that he would pass on the incident to the manager.

Great company - with a bunch of lazy workers that badmouth their company and try to get sidework by moving slow. I'm sure they're all in on it.

They have a place on their site for reviews. You'll notice there is only one review, positive of course, and a note saying they get so many customer reviews that not every one will be posted. They also ask for all your information. I wouldn't give it. I don't want them to break in my house or set my lawn on fire. I wouldn't put it past them.

We were RIPPED off by All My Sons. One my first call to them, they were extremely helpful and nice and said they would arrive between noon and 3 and it would be $80/hr. They would also bring bubble wrap to wrap up my tv for safe transporting. Around 3:30pm I called to check on their status and they said they were running a little late - duh. and would arrive around 4pm. ... At 5pm I called again to check on their status (they NEVER called me to let me know they would be hours late). They said the driver was 10 minutes away. ... I called again at 6:15pm to find out the driver had gone down the wrong street and was just sitting at a dead end looking at a map. So, I gave the driver instructions. He never showed. I called again and gave him instructions again. They FINALLY showed, SEVERAL hours late. My roommates were moving out at the same time with a different company. All My Sons took twice as long to move 1/2 as much stuff to their truck. Same story with the unloading. In the end, our stuff was finally in our new place (walls very scratched) around 9:30pm. We were slapped with a $400 bill at $89/hr instead of the $80/hr I was quoted. (Roommates with twice the amount of stuff were moved in less than half the time and were charged $160.)

1. They did not bring the bubble wrap to wrap the TV.
2. We were charged a 'traveling fee' - they were 3 1/2 - 6 HOURS LATE!
3. We called customer service and the man we talked to was extremely rude to us. They took nothing off our bill, hardly apologized for the inconvenience and were surprised we wanted to cancel a move we had scheduled for 2 weeks later.

Moral of the story - this was the worst moving experience EVER. Worse than when I moved from one city to another.

When I called to talk to someone about it and cancel the next move we had scheduled I talked to three people and each was equally rude. *Note: the actual movers were very nice, the company was not.

DO NOT use this company! I have moved 12 times over the 30 years and I must admit this was the worst move experienece I have ever had. This is includes long distance moves. This was a local move - 12miles.

I will list some of the things that caused this:
1. The truck sent could not deliver all my furniture with one trip. I did complete a form on my initial contact with the company that this was a 3 bedroom home with items stored in the garage.
2. When they arrived and could not load everything with one load. I was told that this was the biggest truck they had.
3. This led to me paying overtime to have all of my items delivered. While I agreed to this I was not happy with all of the extra rediculous charges.
4. I was charged mileage due to the overtime and it was an outrageous amount? I told the driver it was so and he agreed. I did hear this while he talked with their front office.
5. NOT all items were delivered. I had to move several heavy boxes that were left upstairs. I told the movers I would take the lamps but they left bedposts, boxes (heavy), playpen, etc. Shouldn't their lead guy go through the house to make sure all items were loaded?
6. After the first delivery was complete they ask me if I wanted them to go back to pick up the remaining items. DUH...isn't that why I hired them? I am sorry they missed personal committments they had.
7. While the movers did a good job of trying to pack everthing for one trip there were moments that they were unprofessional. I believe cursing on the job is not necessary.
8. Also, complaining about the company they work for is something I did not need to hear. Imagine my thoughts as I was hearing this. If what they say is true I can understand some of their complaints. Is it true that they do not get overtime pay? What do you do with the overtime cost I paid if I am forced to pay extra mileage on top of overtime.
9. At the end of the day I heard one from their office say to charge me extra $$ for a second trip to the house over the OT payment.

When I was provided a quote I thought what a great deal and was looking forward to a good expeience. That was a mistake. In the end it cost me twice what I was qouted and with lousy service. I could have hired a national mover to do the same for the same cost.

I was asked to complete a survey by the driver after the move was complete and I had to fill it out right then. Why wasn't I given time to write this? Asking to complete this form "now" is not a good way of getting an honest response. Why didn't someone from the office check to see if everything went okay? Perhaps you knew of some these issues and chose not to call.
Since I have to move items left behind myself I think the least they could do is refund an amount of what I paid to have ALL items moved. At the very least they could address my issues.
I sent a complaint to All My Sons and recieved NO response. I am left with sharing with others my experience.
Why couldn't I wait a few weeks to wirte this "survey"? I wanted to have a chance to focus on the "facts" of this move. At the very least I would expect partial repayment. I am disgusted!

The movers from All My Sons in Denver showed up on time, and Ricky, the "lead, " reeked of marijuana. He said "Any problems, we stop the move immediately and reschedule." Well, when was the last time YOU could reschedule a move? I couldn't--I had that day to move, and that day only. So, I let them continue. I had made it clear that my armoire, a beautiful piece of burled maple with delicate Asian legs, was very dear to me (I saved for over 6 months for it, and it's the only really nice, new, undamaged thing I owned). Ricky dropped it off of the truck, smashing the trim, ripping the legs off and scratching and gouging it. I started crying, and he had the balls to complain to his boss that I was "stressing him out!" They took my armoire to be repaired by an "expert repairer." It was gone a month. It was supposed to be delivered on 6/4/09, but they never showed up. I called the office [protected] the next morning and spoke to Benjamin Andrews, the office manager. Andrews started raising his voice to me because I was causing so much trouble over my armoire. He said, "I don't think you know who I am! I know who YOU are. I know where you live. I know that you live alone. I know you a little girl and I'm going to come and SEEEEE you. You think you a big bad ###...I'll show you a bad ###. I'm going to come over to your house and teach you a lesson." I called the Denver police, filed a report, will be filing a restraining order against him. The officer said that they get multiple complaints every month about Vic (the owner) and his gang--that they quote one price then hold furniture hostage until you pay double or more, that they damage furniture then try to get away with not fixing it, that they threaten people. They tried to deliver my armoire today, and all the "expert repairer" had done was screw the legs on--the gouges, scrapes, dent and trim were unrepaired. I'll be filing a Better Business Bureau complaint, and contacting the media (once my armoire is repaired) and probably suing them. Keep this company and its ### employees out of your house!

Where to begin...this company is a COMPLETE rip off. We had used them before to do a move and were only charged $85 for an hour move (which included the drive time). So we figured we would use them again when we moved less than 1 mile up the road. We called and were told it was going to be $98 for the hour and drive. The movers showed up early and did a good job packing our stuff into the truck. When we arrived at our destination, I received a phone call stating that I owed $294! I was confused as to why I was being charged triple the amount previously stated. I was told the drive was $98 and the move was another $98. We had 15 minutes left on our hour but the driver had told the company we still had an hour left. All we had to move was 12 boxes (which was easily moved with a dolly), a bed, tv, and a few frames. There was NO way we needed movers for 2 hours! I asked to speak with a manager who, instead of being courteous to the customer, started getting irate and HUNG UP the phone on me mid sentence!
I refused to pay anything more than the amount quoted when I made the reservation. The manager (Steve), called the movers and told them to drive off the lot. Needless to say, my boyfriend threw a fit. I tried to call him again and see why we were being charged so much, once again he got an attitude with me and hung up on me. We called our lawyer, who then called Steve. Steve rudely hung up the phone on her! The movers (who were quite nice, considering the situation), told us that Steve had called the police on us for refusing to pay. For a company who "boasts" excellent customer service, they sure proved to be the complete opposite. When I finally got through to Steve, he started spouting off about how the tariffs and taxes and rates are constantly changing and that the longer we took to pay the MORE our bill was going to be, as if that explained why we were being RIDICULOUSLY over charged. At this point, I was beyond frustrated and called the cops to come down.
Steve never called us, instead he kept being an ### (yes, pardon the language but this was the rudest, most immature man I have ever dealt with). My boyfriend finally said he would pay the $294 so we could just get everything moved in our unit. We were then told that we owed $364 because we refused to pay and were still on the clock! Unbelievable company! I do NOT know how these people are still in business! We are in the process of reporting them to the better business bureau AND the licensing department. This type of behavior is UNACCEPTABLE! We will NEVER do business with these people again and tell everyone we know to avoid them as well.
In the end, we paid the total and got our things moved out of the truck. We had to call again to receive a receipt of payment after Steve yet again, HUNG up on me. I didn't yell or scream ever at this man and he felt the need to hang up and act like a child. We called corporate who didn't seem to have any problems with the situation and said there was nothing they could do since it was a family owned business. I was told to write a letter and maybe Steve would see the error of his ways...

NEVER DO BUSINESS WITH THESE PEOPLE!

All my sons is a horriable copmany to work for and move with. Lets start with the moving part...None of their employess are drug tested and they are only insured to move you once items are broken there is no insurance to cover your items. Read your contracts! Once they break your items it limits them to .60 cents a pound, so i.E. If you have a flat screen t.V. Which weighs about give or take 150lbs your only going to receive about 90$. This company makes millions of dollars a year and for thoes hard working people in the call center booking thoes moves some are getting paid 8.50, some 10.00, and some have been there for years and are still making 9.00. What a company huh? But there are people getting paid very well which would be the owners son making 12.00 an hour and he's salaried...Big ups to the head man in charge! Please before you think of moving with this comany do some shopping areound it the ethics of this company doesnt get you the un expected fuel sur-charge will!

I contracted with All My Sons to move and store the majority of belongings from a three bedroom, two bath home. All My Sons employees packed the majority of boxes, transported them from a clean, quarter million-dollar home to their storage facility.

Two and one half years later All My Sons employees delivered these belongings to my new home. During this timeframe, I paid All My Sons $10, 400 in moving and storage expenses. All monthly payments were made on time and All My Sons employees assured me that my belongings would be safe, handled with care by quality professionals and stored in sanitized, private warehousing facilities.

When the belongings were delivered to my new home, a home I had paid several hundred dollars to have cleaned to sparkling fresh, the majority of my belongings had been infested with rodents; boxes had rat urine and droppings inside and out. One box, packed with what were clean folded linens, contained a rat's nest with several dead baby rats.

All My Sons employees brought boxes and furniture into my new home with visible rat droppings on the outside, until I discovered what the mess was and demanded they stop.

At final delivery, several pieces of furniture had significant damage and some of my belongings were missing. Additionally, All My Sons brought and left with me boxes belonging to another customer. I contacted this former customer, and found he had a different but equally disturbing experience with All My Sons.

I attempted to negotiate a partial refund and replacement cost for damaged items from the company's owner. He showed absolutely no interest in resolving a problem which occurred when my belongings were in his possession. On top of that, he was rude and insinuated the rats were mine. I have never in my entire life had a more offensive and repulsive experience with a service provider of any kind. This happened to me at the end of 2002 and I am still angry!

I cannot stress strongly enough to anyone considering hiring All My Sons… DON'T.

Be advised you have very few avenues to recover damages from this and probably any moving and storage company you contract with. Do very careful and complete research before hiring a moving and storage provider, choose with the utmost care and insure your belongings to the fullest extent possible.

Lastly, I have pictures detailing this disgusting experience I'll share with anyone interested in exposing this company's gross negligence.

We called 3 companies to get bids on moving a pool table from Salt Lake City to Philadelphia. All My Sons gave the mid-price bid at $1085 minus a $25 coupon. When the movers showed up to pick up the pool table they wanted $264 extra as fuel surcharge (in December when gas had dropped to $1.44 gal), putting the new price at $200 OVER the bid by the highest original bidder. We told them we were canceling the move, even though their movers were there ready to load the truck. After much complaining about "the manager won't like this, we aren't even going to make a commission on this move" we agreed to pay 1/2 of the fuel charge. We were told the delivery would take 2-3 weeks. The pool table finally arrived today, 8 weeks later. During calls weeks ago, we were told the table had already been picked up from their warehouse and was in route. In fact, we learned it wasn't actually picked up til February 6th. Beware of this company, as pleasant as their sales people may be on the phone, it's a shyster bait and switch company.

I moved to San Antonio from Ft. Worth using All My Sons out of Dallas. We thought these were nice enough people on the first day of packing. We were warned by the crew on the second day of packing that the day 1 crew 'liked our stuff too much and had to be replaced.' They asked about the value of a couple of items that we didn't think too much about. We fed the movers every meal for three days of packing and loading and ensured they had plenty to drink. I started getting concerned when the crew chief said he thought he could get the items into one truck (it took 2 1/2 trucks).

When the truck showed up about 6 hours later than scheduled in San Antonio, (minus one worker they left at a restaurant on accident) they started throwing our belongings off the truck (sometimes literally). As we started to unpack the boxes we were finding most of the breakable items were not even packed properly and usually without any protection. A Desk was shattered, many, many items were broken and lots of items missing.

This brings us back to another scam these people are pulling on customers. They said we needed this expensive insurance policy because our stuff was 'too nice' and wanted to make sure everything was covered. Well, as it turns out, not very much was covered. The Bakers Insurance Company which is linked on the All My Sons web site is somehow tied to these people and find a way to dis-allow almost everything. They are sooooo apologetic about it too. I threatened to file a police report on the missing items and spoke to Mr. Clair about this.

When the claim was finished and the insurance company denied most of the items, I told them I was filing the report. Bakers called Mr. Clair (who wouldn't return my call) and negotiated that they split a very small percentage of what the value was of these items.

As we have been getting settled we have continued to find small items missing such as tonight when we pulled my daughters sewing table inside for the first time thinking that the sewing machine that was inside last time we saw it would be there. Guess what...another missing item. Mr. Clair says his people are screened and qualified. I am not sure who does the screening and/or the training but judging by the condition of my belongings (the ones that actually showed up) they have not been properly trained except in the criminal acts that they show quality work at.

Mr. Clair said my move was not weight based (not sure) but every single box had extra trash that the movers put in to include all empty tape rolls, every bottle of gatorade/water that we gave them that were only half used. This aspect alone tells me this is a corporate policy. I am still considering filing a police report on this company.

If you are searching for a moving company, whether it be for a local or long-distance move, you certainly do not want to contract All My Sons Moving of Stratford. To begin with, I was quoted HALF of what the final billing costs came to. Can you believe it? The men (there were 3 total movers) moved like slugs. I did my best to motivate them, but they simply took their precious time. To make a long story short, a 4-hour move ended up taking 8.

My next issue with this company is how they've dealt with me since then. The bottom line is, once they have your possessions on their truck, they own you. If you have a problem with the bill, they won't release your furniture. The main problem I had with them was the amount of damage that was done. When I pointed out damage to the walls (in my new home) and scratches on the new hardwood floors, one of the movers told me to contact the office and file a claim. The manager of the company, whose name is Al, told me he would get back to me. When he didn't, I called him to inquire about the status of my claim. He said that upon speaking with the mover-in-charge, he discovered that the damage was pre-existing.

As I stated above, the hardwood floors were new and the walls were freshly painted two days before. Nobody moved out of the house (it's new construction) and I was there the morning of the move. The house WAS in pristine condition. The simply did not care. Once you sign the papers, you release them of responsibility. They just want your money.

In addition to all of this, the woman that I spoke with initially, regarding my move, told me that the movers would bubblewrap my valuables and would be responsible for any damage that was not pre-existing. What a joke! They did not honor this claim with me & did not use one scrap of bubblewrap or any blankets with my move.

After searching this site & others regarding this company, I can honestly say that they appear to be scam-artists. I paid my bill & recently had to pay the painters to come back and the flooring crew also. This has been a horrible experience and I don't want anyone else to have to deal with such a disaster of a company. Please do your homework before hiring a company. This company failed miserably.

I'm a customer of All My Sons Moving & Storage, and an extremely satisfied customer at that. Since this is a complaints board (which is just sad when there's no room to encourage positive thinking), I'm here to complain about the people complaining about a moving company that is simply a God-send. I understand that damages are definitely worthy of a complaint and scheduling conflicts occur with any moving company across the board, but I can't help but think some of these complaints are the result of a naive customer. Read the fine print, people! Ask questions! Most moving companies ask for payment in advance and before unloading. Its how it works! My story is below, and its hard to believe I'm talking about the same moving company that these other reviews mention.

Thanks to a snafu with our mortgage company, the house we though we were buying from my sister was in fact put up for auction. This left us with about 2 days to get packed, find a new home, and move our family of three there. My wife was in hysterics, and we googled "West Palm movers" to find All My Sons at the top of the list.

We didn't have time for an estimate, as we were already trying to throw our entire life into boxes. Needless to say, we were frustrated and scared and upset, but our moving representative was great about reassuring my wife. They scheduled our move with no problems with a 48 hour warning. When it was clear that we could never pack everything in time, they sent out movers the next day to pack up our belongs. Two movers packed our four bedroom home in mere hours (I'm not sure of the exact time, but it was far faster than we'd been going).

When it was time to take our belongings to storage, one of the movers (Randy...Andy?) reiterated the storage process. All My Sons uses vaults in their facility, and we basically just had to watch them load the truck, then wave goodbye.

We moved into our new place a few days ago, and what we've unpacked is still in one piece. They use heavy quilts to wrap furniture, and everything came back looking like it should. The rest of our stuff will remain in their storage as we look for a new home, and I couldn't be happier about that. All My Sons really won my respect and trust. I hope others that have had a similar experience will come out and say so instead of dwelling in negativity. I know I'll post this review where ever I can.

If you like any of your belongings or ever want to see them again, the DO NOT use All My Sons moving and Storage. If only I had read the other reviews before using them. Whatever they say is false. They led us to believe that they were actually ok on the first move. Then our items went to storage - which must be a barnyard. Actually, that's an insult to barnyards, as I bet they are better kept than this place must have been. I can't think of one item that was not damaged. Some never even showed up! Then they told us they'd come out and bring some missing parts. They never did. Three items have been deemd totally unusable and all they are offering is $400.

We also reported them to the BBB.

I can only hope that somone treats their belongings so horribly the same way they did ours one day. Hopefully, what goes around comes around.