Altria Group
Reviews and Complaints

I lit the tip to smoke as I have been for quite some time. Immediately started to spark and flame! And the smell was horrendous. Once put flame out, there is something white and something with the look and texture of aluminum foil. Needless to say, my throat and lips were irritated by whatever these substances are. I have photos as I have saved the mini cigar.

I can be reached back at [protected] or [protected]@yahoo.com

For the past few weeks the bond street blue smokes I've been buying have been really bad quality. I'll get halfway through a smoke only for the cherry to fall off the end of the smoke due to the tobacco being loose. It's really quite annoying as I like to have a full smoke but halfway through without fail the cheery falls off, it's not every smoke that it happens to but it's usually around about 5 smokes per 30 pack that it does happen to. With at 30 pack being $38 I'd like for the money to be worth it.

I have been smoking Marlboro Reds for 38 years and there is something very, very wrong with them and I need to know what you've done to them! They smell and taste like a chemical and all of my things in my house have this horrible stink! It's on my clothes, my skin, my hair, my bed, purse, EVERYTHING and I am really upset because not only all of the above but I am coughing all the time and I get a headache and sore throat. I had to purchase a different brand of cigarettes today after loving Marlboro for 38 years. I don't know if its something you as a company are responsible for or if there has been sabotage but Reds are very expensive and I was buying 2 cartons a week but until I receive notice from you that this issue had been fixed and my cigarettes are back to normal believe that you have lost a loyal customer! Better be quick before I quit all together!

I purchased a packet of bond street blue yesterday, i opened them up today as i still had a few left from my previous pack and one was snapped in half (looked like it had been shoved in there) and every single cigarette i have smoked while ashing them have snapped off at the butt, in the past ive also foumd smokes stuck together and impossible to seperate without breaking them and a few times ive been smoking and realised theres a tiny hole in them, like toothpick size so i find im smoking more because half the smokes drizzling away before i get it, please fix these problems, i pay $38 for a pack of 30's and as of late im extremely dissapointed in your product

Every packet I get the fresh burst is not a burst it's actual squeezing cement! The first few are easy but once packet been open few hours it turns to cement two handed job every time !
You go to Ash the smoke but everything comes out smokes done !
I love the choice of fresh burst but they rnt keeping up with the Choice and especially the price but all smokes are ridiculously expensive

Iv got 50 packets of smokes to go on trip for 9 days 2 out of the 5 packets had half full or l9se tobacco out of them iv been smoking them for 10years now n not happy at all n today I find on with hole in smoke like something has been poked in it think I'll be changing brands not happy at all paying 49 bucks for smoke n this is happening all the time thanks Mick...

Hello, my mother purchased a pack of Bond Street Blue 25's yesterday from Woolworths Beresfield nsw and one of the cigarettes had a filter mixed with the tobacco upon taking a drag of the cigarette she started coughing and couldn't catch her breath we noticed the smoke smelt like melted plastic and was bellowing more then normal so we quickly extinguished the smoke before finding the cause of this incident was a piece of filter
I'm hoping you'd will reimburse her or send her another pack as she's not willing to light another smoke from the packet in case it happens again.. please contact me
[protected]@gmail.com

I recently bought 2 packets of Bond Street cigarettes from my local supermarket. I usually buy another brand but decided to try them as they were slightly cheaper. Although there was the added bonus of being able to break the menthol ball to change the taste of the cigarette if I so wished I was deeply unsatisfied with this product. I came across several problems.
1) The tobacco was packed loosely
2) The cigarette did not stop burning at any point throughout the smoking of it even if I wasn't dragging on it. As is by Australian standards, cigarettes are supposed to stop burning at 2 points when it is being unattended or not smoked. This is extremely dangerous not only contributing to unnecessary fires but also puts people at risk of losing their lives.
3) The cherry (burning part at the tip) kept coming off whenever I tapped the cigarette to ash it. Thus causing me to have to relight it time & time again. This is inconvenient & frustrating. It also increases the cost to the consumer by having to buy lighters because of continual relighting issues & wastes lighter fluid.
4) The cigarette itself tasted rather acrid & unpleasant & I found no enjoyment in smoking this brand.

I will never buy this product again. I also believe that this product needs to be tested against Australian Standards for safety purposes. A rather unpleasant & poorly made product.

These new cigarrettes are either very exspensive knock offs or your cigarrettes have turned to absolute garbage. Growing up in kentucky the once tobacco capital of the world I know all about tobacco and working in it. These new smokes have to be fakes as i've never seen a cigarette with two gold stripes just like the cheap rolling paper and filters from the store to roll your own. The boxes are almost identical except there is no black label on the right side of the box lid. Not only that but the real box has special blend printed on the carton. Please and thank you for your time. I'm just trying to get to the bottom of this as the fake cartons have ky state tax paid on them so this is a big operation of theft and its everywhere over here in southeastern ky... I hope to get a reply soon and thanks again.

I find this completely unacceptable. I work hard for my money, and cigarettes are not cheap! I bought a 40 pack of bond street blues, and there was only 39 cigarettes in there, and a gap where a cigarette should be. I bought them from the 24 hour woolworths at skygate. I would like this to be rectified as soon as possible! The packet says 40 and you only gave me 39, that is false advertising! Very unsatisfied customer! I took a photo of it, but your site won't let me upload it. You might want to see about fixing that. If this does not get resolved, I will go out of my to boycott bond street, and tell everyone I know not to buy any bond street tobacco products.

I have been smoking your brand of cigarettes for a few years now, I have had some with dry tabaco, others not compacted correctly and the tabaco falls out and is all in the bottom of th packed. Out of this carton I purchased, I have counted 20 cigarettes at least with a cut on them. I tried to let it be when I first saw it, but it's just kept happening in all the packets in this carton. Unfortunately I no longer have the receipt but I have photos of the packet and a cigarette I kept as I have had enough. They are dam expensive as it it and then to have four or more out of a packet that are not good, its just not good enough.

hello ive just been down to the shops to buy ur brand smokes an i found one massive stick tabbaco in my cigarette most of them had big chunks in them i have takin a pic of the big one i found in my smoke the price has gone up sky high and im not happy to get this after spending so much on them if u could please contact me on [protected] or email me at [protected]@hotmail.com thank you elise bennett

I brought a carton of smokes and out of the 4 packs I only had 1 good packet. The others the head of my cigarette keeps falling off, and I've burnt 2 of my good nike jumpers, my dogs tail. And myself. I'm not happy what so ever. I would like you please to contact me back my name is Jenny and email address is [protected]@hotmail.com.
My jumpers arnt cheap and I've wrecked 2 of them now due to these cigarettes.

upon pulling out my 9th cigarette from the packet and emptying a bit of the tobacco i found a roughly 2 cm piece of plastic, with bits of fluff and and discolouration, what i assume to be staining from the tobacco sitting with the plastic. I have never had any issues like this with the bond st, I'm not going to touch any of the remaining 16 cigarettes, I'm more than happy to send the plastic and/or cigarettes to the company to undergo investigation. Ideally id like my cashback or another packet of cigarettes sent to me. as you can see from the attached photo the piece of plastic is at the bottom, it was hard to focus the camera on it so that was the best pic i could come up with. incident happened today 23/08/18.

I have been smoking Bond Streets for quite sometime now and had little to no issues with the product. However, after purchasing a pack of Bond Street Blue 25 recently, most if not all of the cigarettes had some of the tobacco falling out or loose already. A few having less than half of the tobacco fallen out. I am a loyal Bond Street smoker and was not impressed by the quality of the cigarettes.
Attached I have a picture of the two worst cigarettes from the deck and the other photo is of the amount of tobacco at the bottom of the deck.

Please contact me on [protected]@gmail.com
Thanks,
Simon Strachan

Bought a carton of Bond Street Blue 40. Opened one of the packets up and found a cigarette with a hole in the middle of it with tobacco coming out of it. This was the only cigarette like this. This was the last packet from the carton and had never had any problem with the other three packets just this one, all of the other smokes were fine. Never had any problems before.