Green Smoke / Nu Mark
Reviews and Complaints

I have been using GreenSmoke for roughly five years now after having done extensive research when I started vaping as to the best e-cig on the market. At the time GreenSmoke was the hands down winner, though I'll admit it was one of if not the most expensive option. Due to the expense and because e-cigarettes are a relatively young industry as such there are constantly new players on the market and old players come out with no models I try a different brand every 3-6 months and I still find GreenSmoke to be the best.
My only complaints are price (which seems to be getting worse not better) and the fact that the batteries do not seem to last as long as they should. Regarding the price, while I wish they were less expensive it's just a reality that you pay for quality. If you're willing to sacrifice some quality to save some money then GreenSmoke is likely not the brand for you. As far as the quality of the batteries are concerned this is definitely a valid complaint. That said two things make this a non issue for me. Firstly, if you buy your cartomizers in bulk you can select spare batteries or chargers as free gifts with each order. Even a modest user soons finds they end up with so many spare batteries that it's not really a big deal when one dies on you which happens regularly (I've had brand new batteries straight of the package not work). Secondly, GreenSmokes return policy is second to none. I'm curious just how many batteries the person who posted the original complaint was trying to return as I would guess that I do a broken battery exchange with GreenSmoke every 4-6 months for on average 5 batteries per exchange. Customer service has always been extremely pleasant and have always issued an exchange without complaint. That number should indicate just how frequently batteries fail and I take every precaution to protect them; specifically I never put them straight into my pocket and always use a case to minimize the amount a "gunk" that gets sucked up into them. I know I sound like a broken record here, but I want to emphasize that while they definitely have an issue with battery quality it doesn't actually affect you if you buy your cartomizers in bulk so you have enough spares around the house to cover you when you have to call customer service to get batteries replaced. It should also be noted that GreenSmoke not only replaces broken batteries but covers shipping both ways (returning broken batteries to them and sending you replacements). Additionally, unlike the vast majority of other companies they will ship out replacement batteries when you log the call with customer service without waiting for your broken batteries to arrive. NOTE: I don't know if this is their regular policy or if I've simply garnished a level of trust with the company because I've been a customer for so long and I always honor my commitments by shipping them what I promise.

P.S. For what it's worth the only relationship I have with GreenSmoke or any of its affiliates (if any exist) is that of a customer. I am not an employee of the company, nor am I paid by them either directly or indirectly.

Sincerely,
Greg Cary

I've been with Greensmoke for at least 4 years. I had no issues with them, and loved the product. Then, they started to make some changes to their products. They eliminated some of their flavors, and one was my favorite, Gold. So, I started to use their Classic flavor, and it was good enough. Then, the cartridge packaging was changed. I thought, no problem. Then I noticed that the cartridges were not lasting near as long as they had been. I sent them a message about the cartridges not lasting as long, and the gal told me that they had reduced the amount of fluid in them hoping to make the product better. Better? The cartridges last about half as long as they used to, making them even more expensive as they were before because I now use twice as many in a week. They credited my account with 75 points towards my next purchase which I did appreciate. I used those points up and now I am looking for a new brand to go to. Greensmoke has just gotten way too expensive for me anymore. Greensmoke, I loved you, but you have destroyed a great product.

Some of these reviews are hard to read. Absolute horror stories with seemingly no end in sight. Stories that wouldn't be out of place in a Steven King novel. Customer service is more like "customer dis-service", product quality is absolute crap, etc... So bad that you have to question the validity of such complaints. I use GS daily and have for a little over a year with ZERO complaints. I'm not trying to say that you're lying, but if they are truly that bad, GS would have been sued and forced to close its doors long ago. True, there are cheaper alternatives out there and I shopped around before committing to them. How is it that in over a years time I haven't experienced anything even close to your experience. NOTHING. Maybe it's just you. Maybe GS has singled you out and won't rest until they've broken you. Hell, maybe we should all sleep with one eye open since they are apparently the monster in our closet, the boogeyman under our beds.
For those who are interested in buying an E-Cig, I have no problem recommending GS and hope you will base your opinion not on ignorance or other's opinions, but on your own experience. I highly recommend them as much today as when I first started. If you like them, great. If not, try other brands. No harm, no foul.
(Oh, and if you're reading this GS, I still love you.)

I have used Green Smoke for years. Customer service always good. The cartridges don't last as long as they should, but I get a new battery (free) with each order so this is not a problem. Unfortunately, I haven't been able to reach them in two days by phone or chat. Is there a problem?

First off I would like to say that no product is perfect but some products are just better then others. I am a green smoke customer and affiliate. I truly love green smoke. And I definitely wouldnt try to sell a product to friends and family if I thought it was a rip off or scam. I live in a small town and everybody knows everybody...and I wouldn't want anyone upset with me buying this product that I recommended to them. I have not had any problems with green smoke. I will agree that they might be a little more pricey...but u do get what u pay for! I had smoked for twenty years and green smoke helped me quit regular tobacco cigs. And I feel a lot better too! I was a pack a day smoker and definitely don't miss anything about them. As far as making a profit off of selling green smoke...its not any different then selling makerup brands, jewelry etc. I am very happy with green smoke and I hope that I can make other people happy with their product and make a little extra money too. And if the products not for them...you have 30 days to return it. I have spent a lot of money on different kits and wish I would have done a little more research. Not all were horrible but some had more issues then others...leaky cartridges, short battery life, short lasting flavors. I personally like green smoke and plan on sticking with them. With that said...if your a smoker who is looking for a better alternative to smoking regular cigs...give them a try. I'm happy I did. Go online and read reviews, alot of research on green smoke and decide for yourself.

Actually, Blu cig does not contain Propylene Glycol and they are made in the USA only. I'm thinking about switching to them because they have better pricing too.

I decided on Green Smoke about 6 months back. They were. Definitely the most expensive company out there but they had been around for awhile and they seemed to have good reviews. At first, I was very happy. I had spent a lot of money but the kit was great and the cartomizers that came with it seemed to be the best. After a couple months though, it got bad. In my kit, I had gotten 1 long battery, 1 short battery and 1 usb cig. Well, the usb fig did not work right. And the other 2 batteries worked well for 2 months but after that they just would not hold a charge for more than an hour and I had to pull on them very hard. Green Smoke customer service did replace them a couple times but refused after that claiming that they had already replaced enough. I don't think that is right because if I purchase their product and it is faulty, it should be replaced even if that means replacing it more than two times. If they don't like replacing batteries more than two times, then they need to sell a battery that works correctly instead of punishing the customer who has done nothing wrong. The other issue I had was that the cartomizers I got with the kits were great but most of the packs I purchased seperately after that were not. They were inconsistant and most would not last more than half a day. I contacted service about and they credited my account with $16.99 which was enough to cover one pack of cartomizers but not the shipping. Even though I had problems with more than one pack, they would only do that once and insisted that I pay to ship all faulty cartomizers back and after checking them they MIGHT replace them. I don't like that because then I'm paying out of pocket to return something that they could turn around and say worked correctly and not replace them. So I would then be out the money for shipping them back and out the money for purchasing them in the first place. To top it all off, they then changed the stickers on the cartomizers to rubber stoppers, which you would think would make the cartomizers better. Nope, instead it got worse. I was starting to go thru 2 to 3 cartomizers a day and my puffing habits had not changed. I found out that I was not the only one having this issue, on their Facebook page they have many many complaints about this. They respond by saying that it must be bad batches but there is no way this can be true when I along with lots of people are experiencing this with pack after pack after packs of cartomizers. Again, their idea of resolution is to make their customers ship them back at their own cost and then they get to decide if they feel like shipping the customer a replacement. In my opinion, it seems as though they may have changed up some of their products and policies in order to save themselves money but all it is doing is costing their customers more money and driving them away. I had referred other people to Green Smoke and now I regret it. I invested a whole lot of money in their products just to be completely disappointed.

I am a very happy customer of Green Smoke. I'm not experiencing any problems with my batteries as I keep an eye on them charging and pull them when they are charged. I've tried all the other e-cigarette brands and juices and I keep coming back to Green Smoke as I like their flavor and I cartridge will last me thru the day, but I was a 3 pack a day smoker before. Now I buy 45 cartridges and they last a little over 30 days which gets me to my new order day and they arrive like clockwork 4 days after ordering. I guess if I were in the business of selling e-cigarettes I'd complain about the competition as well. What I know is that after 40 years of smoking cigarettes I am now smoke free for over 8 months.

Well I've been smoking green smoke for 2 years and have probably gone through 40 battery's! there service and communication sucks, I've placed orders that Havant arrived, it is an OK product and there customer service used to be really good and friendly but now they are so big it seems as though they have a cooperate carrot stuck you no where! There branding and marketing team are what makes this company so good not there product or service.They are happy to take your money but once you've paid your just another number. I have now switched to brand out of Shenzhen china who bends over backwards to make me happy.

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Green Smoke Sucks? I couldn't agree more. The quality of the product has been going down ever since I bought the product. It's way over priced as well because there are other brands out there. Take Apollo for instance. They have a higher quality product, IMO, and the price for a starter kit is half of what Green Smoke charges for one of theirs.

The other thing I liked about Apollo was that I got twice as much stuff with their starter kit. Including a PCC that Green Smoke doesn't even have available yet.

The only thing I disagree with is about the affiliates. I use to be one for Green Smoke and they don't pay very much on commissions. If I remember correctly it was 10%. While some of the better brands out there pay 20 to 30%. While many of the new affiliates are selling their coupon code to these coupon sites and never seeing a penny in return. These coupon sites charge you to put your code on their site. So these newbies think, "This is cool! They already have all this traffic coming in and I will be making all kinds of sales!"

Wrong... They use your coupon code and then redirect the traffic to their affiliate site and make all the sales. If you are an affiliate for any type of product out there, STAY AWAY from coupon sites. DON'T give or sell your coupon code to anyone.

Again...I agree. Green Smoke SUCKS!

Green Smoke Electronic Cigarettes are a scam. Both batterys broke on me, and the cartridges suck balls! They lost flavoring after a couple of puffs. and its made in china which concerns me because its made in china! who knows that china puts in them. The battery's broke after 2 days. Green Smoke is a scam because I called them and they happily replaced my battery's and I sent the old ones back. A little later, I decided I dont want Green Smoke and ordered The Safe Cig. It was much better then Green Smoke. Green Smoke told me I cannot return them since I returned the original battery's! And they told me they would charge 15% even if they did allow it. Green Smoke has good reviews because all the affliates say its good and post there coupon codes online. Just a scam. Green Smoke is very expenisve and not worth it.

Green Smoke Is a Complete Scam. Don't Expect To Recieve your shipment from green smoke in 3 days? 5 days?
GREEN SMOKE IS A SCAM! They take your money and then you have to wait for your order to be shipped out which can take up to a week. the cartridges BURN other then have a enjoyable expierence, that would be the new cartimizors. Dont order it.

Greensmoke is a scam. I bought three of their expensive ecigs, they promptly broke within a week or two. I kept sending them back for replacements paying my own postage. Today, 4 months later, I get an email telling me they will not honor my warranty anymore--"I've sent them in too many times!" God, what a rip-off. Stay away, don't buy, waste of money. There are good companies out there that won't scam you like Greensmoke.

Green Smoke IS a scam. Dont get GreenSmoke

Greensmoke is shady, sells a totally overpriced product for what it is, and scams people with false reviews. Check out E-cigarette-forum before making any purchases, they will give you honest opinions and guidance where to buy quality products at a fair price from reputable honest vendors.

I too returned the GS starter kit, with all packaging intact, with return authorization #, etc. Sent it USPS with delivery confirmation # and insured, and have been told that they did not receive it, despite the fact that I have the USPS delivery confirmation in my hands. I don't trust them at all, and would not recommend them to anyone either. It has been over two weeks since they received the package and NO refund has been processed. Stay away, the product is sub-par, and they are clearly shady. Time will tell the outcome.

First of all, buying the electronic cigarette from this company is a bad idea. They are nothing but liars and give you the runaround so you will never get your money back. My husband got sick from the electronic cigarette that Greensmoke sells. He got a reaction in his throat from the ingredient that's found in antifreeze that's in the vapor of the cigarette. He spent $185 on the product and can't even return it. Their customer service department is great if you want to order but when it comes time to return anything, forget it, you are fresh out of luck so please do not buy from greensmoke.com.

yes i have had problems with Green Smoke too, they are scam! I have been using Smokeless Delite now and have been earning 35% commission. check them out - http://www.smokelessdelite.com and I know they have a better electronic cigarette than Green Smoke!

I have not had any of the problems you mentioned with Green Smoke's affiliate program.
Got credited for sales and got my questions answered by affiliate support.
- Jay W.

Maybe the product is being returned? so no credit if they return it? I just signed up for the affiliate program. Is the product good? I hate to try to sell something that I know will probably be returned. I just purchased the product a few days ago. Guess I'll find out.