E-Cigs
Reviews and Complaints

I have been a customer of ecigsbrand.com for about 4 years. They have a very poor customer service system. I had a change of address on Jun 20th, 2017 and to be fair I failed to report it to them. After I contacted them on July 23ed, they promised to reship the two shipments immediately. I used to receive two shipments from them on monthly basis. I received one of them but I never received the other one. Almost three weeks later, on Sep 13th, 2017, when I informed them that I have not received the shipments. Of course they apologized for the inconvenience. I cancelled my membership with them, and asked for a refund. They refused the refund and told me instead they are going to resend the the shipments to me.

On Aug 11 I was offered a " prize" for completing a survey through Amazon, there was three choices and I choose the e cigarette, I did not except the monthly refill. I was contacted by my bank that there was a charge for 99.95, I advised them I did not authorize such a payment and not to allow the charge. Yes I read all the information on the e cig and agreed to the 9.95 shipping charge only. Put my money back and do not charge my account anymore

I was offered by Amazon.com a product of my choice for $4.95 one of which was an electronic cigarette from e-Cigs ( http://www.ecigsbrand.com ). I chose this option from four offers all at $4.95 but was charged $99.00 on my debit card. I IMMEDIATELY called e-Cigs but was given the run-around, to the point where I forgot what we were talking about. She confused the conversation so much I was afraid I may have even ordered MORE of their crap. Despite repeated attempts to dispute these unauthorized charges I have gotten nowhere. I cannot believe Amazon.com affiliates themselves with these thieves. Bottom line is I had to cancel my debit account which really sucks and I am never going to trust Amazon.com endorsements again. The company selling e-Cigs on the backs of hard working, honest people is obviously a bunch of heartless, lying crooks, that's obvious to every victim . . . but Amazon.com endorsing, or in any was promoting them? That's quite a different story. It will forever make me question their dedication to their customers. I put a lot of the blame on them because if they had never sent me the offer, I would NOT have ended up losing ninety dollars just six weeks after losing my job. Thanks e-Cigs. Thanks Amazon.com. Sleep well.

The company said they would supply me with a free e-cig and all I had to pay for was the delivery fee of £4.95
I then received a further e-mail that said they would deducting a further £79.95 for more stuff and again another amount at a later date.
I've instructed my bank to block any attempts by these crooks to deduct any more than the £4.95 they said I would have to pay.
The shipping agent details are: www.hermes-europe.co.uk/tracker.html
shipping order details:
[protected]

Feb 24th 2016, I was sent what was suppose to be a free ecig kit for just paying a shipping charge of $4.95, checked my bank account today, March 12 and the company had withdrawn $99.99 out of my account, and are to withdrawn 59.00 a month for refill kits.I did not autherize the 99.99 withdraw from my account and want my money back for said transaction and the subscription cancelled ASAP Sincerely Donald C

Shipping Confirmation

Hello Donald,

Your order is on its way! Please refer to the "Getting Started Guide and Frequently Asked Questions" if you have questions about the operation of your product at:

http://www.ecigsbrand.com

If you are not fully satisfied, you may return any unused, unopened products to our warehouse for a refund. To return a product, you must first contact customer service and obtain an RMA (return merchandise authorization) code. Refunds will not be processed without an RMA code. All returns must be within 30 days of purchase and in re-saleable condition. Shipping and handling charges are non-refundable. Return shipping is the responsibility of the customer.

Customer ID:
2221676

Shipping Address:
Donald Crapo
5515 Hwy 5
Hartville, MO
65667

Shipping and Order Details

Shipment tracking number: 92748999997952553017495887

Link to track package: Official USPS Track & Confirm

Pro Vapor Starter Kit 1

E-Liquid Virginia Leaf Tobacco 18mg 3

Standard Delivery Times

Within the continental U.S.: 2-4 business days

Alaska and Hawaii: 3-5 business days

Outside the U.S.: 5-10 business days

If your shipment is taking longer than the times indicated, please call and one of our friendly customer service representatives to review your order.

Kind Regards,
The E-Cigs Team

[protected]
Open 24 hours a day,
7 days a week.

I too was scammed out of $99.95 for this bull that they sent me, that doesn't even work right now. I let my son have it cause he's trying to quit smoking. I am on disability and would never pay that much some mess like that. When I called I was so angry, and the customer service guy was so nice but I cussed him out. I just am calling it a lost. He said it was too late for me too send it back because it had pasted the 14 day return date. I was told I had a 30 day trail. I got on line and begged them to send me a refund, hope it works but I don't think so. Also be on the look out about another scam from this company named QMax. I got ready to order from my favorite yarn company and up popped this advertizment, that on behave of that company I had won a prize. $4.95 for shipping &handling. Last week here it goes again $95.00 out my account. Now my electric almost got turn off behind that. so I'm down over $200.00 this month and that could, should have been paid on a bill. No more. Good luck everyone, and I hope we all get our money back

I entered a contest in which I had to fill out a form from Aldi.s to say why I shopped there, as As a prize I selected the e cogs all I had to pay was for the postage, since then they have sent my bank a bill each month for that which I have not ordered or received, I am going to my bank tomorrow to change my account over/ In an effort to stop this. I am very disgusted and reading other comments I realise that I have been scammed

I completed a survey for a free starter kit & was told that I would be billed monthly for replacement cartridges unless I stopped my direct debit authorisation which I did, now they have taken £20.09 from my account to which they were not entitled, put a stop on my bank today & they gave me a number for e-cigs that wasn't recognised, what a surprise! Anyone with any numbers?

To anyone who is looking for E-Cigarettes, I strongly suggest staying away from this company! I will tell what happen to me but to give you a short summary, they offer a 15 day trial only charging $4.95 for shipping. What they don't tell you is that you are enrolled into a monthly charge program for refills, if you cancel your 15 day trial early, you are charged the full value of the starter kit (which is $125.00) and if you send back open products, you are charged the value of the open products. Finally, what they don't tell you is that they store your personal information (such as your name, address, phone number, email address and credit card information) and sell it to other company websites in the United Kingdom (since that's where their official company is based out of). I am also attaching the disclaimer from the email sent to me (with my information cropped out) so everyone can see how they charge you. I strongly suggest looking to another company for an e-cigarette than this company.

Company refuses to remove any personal information from their system that was unauthorized and they are selling my information to other sites.
My friend had purchased the E-Cig for me as a surprise to help me quit smoking (especially because it was a trial for only $4.95). After I received the confirmation email I read the disclaimer in the email and it states "Monthly charges" and "if canceling the 15 day trial, you will be charged the full value of the starter pack", I explained this to my friend and we both agreed to cancel this order.

We called the same day it was order on, which was 11/1/14. When we spoke to the first representative, he explained for me to call back in an hour as my information hasn't showed up in their system yet. So I gave it an hour, called back and spoke to a woman who said the order was cancelled but my information still hasn't shown in their computer system and to call back Monday (11/3/14). When I tried to call on 11/2/14, their call center was down until 12am Mountain time.

On 11/2/14, I started receiving spam in my email address for Auto Loans, Mortgages, credit cards, online banking etc. All of these sites were based in the UK and in which this was the only company that is based in the UK.

11/3/14, I called and I asked the representative to get me a supervisor, he had no problem doing that. When the supervisor came on the phone, not only did he not have any kind of personality but he was very unhelpful. I explained to him what was going (my friend signed me up for the product without me knowing, he gave you guys my information and now I'm receiving spam in my email and phone calls) he stated "Your order has been cancelled, so you shouldn't be having a problem" I explained the type of emails I was receiving and he said "Were not in the UK" I said "Your a call center based in the US, but your corporate office is in the UK and you guys even provide a phone number based in the UK on your website", he got quite after I said this. I told him I wanted all my information off their computer system as they were not authorize to have it and he said the only way they could get it off was by me sending the product back, I told him "The product should never have been sent in the first place as it was cancelled on the same day". He than said that it was already picked up by the mailing department, I told him "Well, you better go and get it because I told you I did not want the product the same day it was signed up for" he than said he would try to get to the warehouse to stop the package and call me back.

The call back never happen...

Now, I'm receiving emails about dating and stuff that involves pornographic material. I called up again 11/4/14 and they didn't answer their phones for 21 minutes, I finally got a representative and I explained to him that I needed to talk to a supervisor, he said "Well what can I help you?" and I said "I went through this with another representative yesterday, only a supervisor can handle this issue". So he put me on hold to get a supervisor and came back saying "Um Hello sir? A supervisor is busy at the moment and he is unavailable. He cannot take your call at this time" So the rep was pushing me to find out what was going on and I explained everything to him (at this point I was irate). After I explained, he was trying to send me the order cancellation notice again and tried to hang up on me, I said "Excuse me!?" and he said "yes?" I told him that I wanted a confirmation that my information was out of their system and he told me that there is no way they can do that. I explained that it is my personal information, you are not authorize to have it and it violates my rights. He continued to go back and fourth with me about how he could not delete it and in the middle of saying something he said "Sir did you have your cigarette today?" and I told him that he is breaking the law by not removing my information. All the sudden, a supervisor became available and he said he was removing my email, my phone number and forwarding to the main office to have my info deleted.

Now I have to wait to see if they delete my info

This website promised a free trial for this brand. The only thing I had to pay for according to the customer service representative I spoke with over the phone assured me that all I had to pay for was the shipping. In order for me to cancel this "auto refill" option they had, they said I would have to call within 15 days for receiving the package and they will cancel it. When I called to cancel, they told me I would have to pay the full price of the starter kit, something the sales representative never mentioned. This led me to cancel my card in order for them not to charge me for something I did not agree to, especially when the sales rep made no mention of being charged for canceling the 15 day trial.

A trial offer of an electronic turned into month after month of refills and £59 taken from my bank account without permission. Don't bother trying to contact them in the UK, I've sent refills back to that address. Nothing happens. Best thing you can do is be persistent with the US phone operators to get them to stop, ring late evening. After 9 months I hope I've seen the last of anymore refills. And they said they would stop for a while, and then restart at the reduced price of $19.99! I said NO! NO MORE! Whoever is facilitating this operation in the UK in Wigan needs to be hit hard by trading standards. I might contact BBC Watchdog to see if that bloke from Rogue Traders can pop round, or barring that my in-laws live in Wigan, so I might pay them a visit in person with all my bags of refills that I didn't ask for.

Initially ordered promotion price of £6.99 for packet of 2cartridges 1 ecigarette received o.k Then a couple weeks later was sent 2packs of cartridges and again later another two. .Phoned them to say I wanted to cancel they refused. Following day received credit card statement 73.98 had been taken out by the company.Phoned to complain and asked for a refund plus a (RMA) number to return the goods they refused saying I was outside my 30days. Phoned credit card co to stop any further transactions and they informed me that another 53.98 had been taken out that morning. They will now be taking up the case so for 127.96 has been an expensive smoke.

I too orderd what was supposed to be 'FREE' - electronic cigarette and charger and paid £4.95 postage. Yesterday I received another two packs of cartrdiges which I was not aware that I had ordered. Apparently when you tick the terms and conditions you agree to take part in a stop smoking programme and they send you regular cartridges. When I looked on the web I was horrified to find that others had complained and they are taking money from my account. I have spoken to them today and they have taken £72.98 from my bank - money which is not in my bank - so on top of all the tassle and upset this is caused, else I will have to pay bank charges because I will be overdrawn. They will refund the money when they receive the cartridges back. I am a pensioner and feel ill because of what has happened. BEWARE !

Electronic or smokeless cigarettes made by ecigsbrand.com is a scam made to look like a company that cares. Once you try their product they hit your credit card for $99.00 without sending a receipt or nothing. You're supposed to check your credit/debit card balance in order to see the charge. Instead of letting you know that their going to charge you without your knowledge they hide the fact in their terms and conditions. I purchased $39.00 worth of product from them, then they hit my card 2 weeks later for an additional $99.00. When I called them to return the additional $99.00 they said that I would have to return the product for a refund of only $60.00. Not only that, the guy on the phone said that they receive tons of complaints DAILY. They took $138.00 from my account and will only refund $60, what a scam. I am determined to wreck this company no matter how many times they change their name AND NO MATTER HOW LONG IT TAKES.

I did not authorise any payments to be taken on my credit card and the e-mail address for their Customer Service is not recognised when I tried to complain.

I ordered a £4.95 started kit without realizing what I had signed up too, luckily I did a bit of research and found lots of angry customers complaining about this company taking money from their credit cards without authorization, I immediately rang them and asked to cancel my membership, after getting the hard sell they agreed to cancel, I also sent them an email to cancel. I just hope I was lucky, am very worried they will still take money. please don't use this company, there are plenty of reputable ecig company's to choose out there.

I applied for a free trial of electronic cigarettes and paid only for shipping. Instead of trial I was put on subscription and now they are charging my checking account every month. I don’t know how to stop this because they are not replying to my emails.

I ordered a start-up kits from this comapny for just the shipping. 14 days later they charged my card $99.99 = a !.00. I called them and demanded a refund and after threatening them with fraud charges, they refunded my money. Three days later, they charged my card $200.98! This comapny is unbelievable. I called them again and after talking to 4 different people, they told me I had to fax my statement to them in order to prove they charges me twice and comfirm with my bank that they had charged me twice. I will fax my statement to them and see what happens. Then I am going to file fraud charges against them. DO NOT order from this company! It is all a scam and will cause a lot of trouble for you and your bank.

I bought e-cigs from them for $9.99 and they charged me for $99.99 and sent parcel to wrong address. They charged me $47 more and I received nothing. Stop this scam you crooks!

Document I.D. 9990. Status Picking, Document Date 07/09/2011

I have tried on several occasions to contact you by phone to cancel this order, but I either got a wrong number it was a Cafe in England or I got a dead line. When I called the number for the depot in the U.K I was directed through to America.

I ordered the e cig starter pack from yourselves. For a friend of mine I looked round your site a couple of times to find a description of the item not finding anything I went ahead and ordered the item when I committed myself I received an E-Mail telling me that money would be deducted from my account, as I say this was for a friend not myself I do not smoke.

I wish to cancel the membership as I am not in a position to pay this amount of money, I do not work and I survive on state benefits as I am disabled the money that you are going to withdraw from my account is 70% of my weekly income I would really appreciate it if you would be so kind as to refund my money and cancel any future withdrawals.

The request that you have put forward to withdraw cash from my account has left me in a financial nightmare it has put me into debt with the bank and I am unable to pay my upcoming Direct Debts I receive £94 per week benefits these bills will not be paid because I do not have the money in the bank to cover them and it will create severe hardship it will increase my debt problems which is being managed by the C.C.C.S.

I spoke with one of your colleagues by phone after speaking to my bank I was refunded £43 which left a balance of £29.99 I asked about the the balance and she said it was for the first delivery of tips, I returned the Starter pack and the first supply of tips unopened as stated and my money would be refunded, to the Warehouse in Stockport U.K. recorded Delivery on 3/10/2011. I have not received the balance of my refund could you please tell me when this is going to be rectified. When I tried to send an E-Mail to them the address was not recognised

My bank was supposed to chase them up after my returning the package to the address in England I had to wait 18 days for to allow them to get in touch with me they never did so I called my bank and they asked me if they sent me a letter specifically telling me that I would get a full refund I told them that I had not received any letter and that it was stated on the site they said that, that was not proof of them giving me a full refund I had to have a personal letter from them.

Thank You

Mr Gerald J Robertson

Headquarter : Manufacturing : Company: Shanghai E-CIG Technology Inc. Cixi E-CIG Technology Inc. Address: 588 New Junhuan Rd.Bldg #25, 4th Fl 145 Danshan N.Rd Pujiang Caohejing Hi-Tech Park Cixi City Shanghai 201114 Zhejiang 315300 China China Phone: +86-21-[protected] +[protected] Fax: +86-21-[protected] ext.8011 +[protected]
These are the addresses on the site belonging to E-Cig they are not displayed on the site that has the offer on with the false phone numbers