Buydiscountcigarettes.com’s earns a 2.1-star rating from 11 reviews, showing that the majority of customers are somewhat dissatisfied with purchases.
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Unauthorized charges
I have been purchasing cigarettes online from buydiscountcigarettes.com since Feb. 2008. Normally they ship by priority mail within one to 2 business days of taking the payment and always responded promptly to email inquiries, or were easy to reach by phone.
Now they have taken $84.67 on November 1, 2008 and have not yet shipped the order. No live person answers the phone anymore. There is a recording that says they will respond to email within 48 hours, but they do not. You can leave a voice mail, but nobody returns the call.
Good business gone bad.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and scam
Buydiscountcigarettes.com fraud, took money and kept smokes, no phone or email.
I bought 4 cartons of smokes from buydiscountcigarettes.com. They used a different company's name to electronically debit my account. Then web site crashes and phone lines are 'busy' all day long. It's been 4 weeks now and no contact at all.
Also I found very similar sites that seem to be the same company. All say sorry about phones being busy they are working on it. The worst part is I can't even talk to anyone to ask for a refund. The website is up and running again but my order has not been shipped and somehow I doubt it ever will.
Please beware of this company, and any company with p. O. Box 965 irving ny. Like I said I found many sites with similarities, this p. O. Box being one. I'm out 74 dollars and hope that no one else has to go through this.
The complaint has been investigated and resolved to the customer’s satisfaction.
Discount Cigeretts is the Stoogie Store rename. both are scams, Don't waste your time or money.
Do not buy from stogieexpress.com. Same creep who owned all these other sites, then shut them down after stealing lots of money. Now he has opened stogie express. Stogieexpress.com is a fraudulent website !
StogieExpress.com is a complete fake and fraud! Never order on this website or you will lose all your money. I never received my order. Wrote many emails, never received an answer. All money lost. Absolutely avoid Stogie Express.
me your company is [censored] you all are scammers and have reported you to the united states attorney general
If you ordered from cigoutfitters.com like you claim list the tracking number. I think it is ironic that you post after another cigoutfitter user asked for the tracking number. Stop writing bs reports your pathetically trying to ruin a good companies name. Google pay doesn’t work outside of the United States either. So why the fake reviews.
Here is the tracking numbr cigoutfitters.com gave me, boss. XL4981034862295034275918. It is not a real number that they gave me. So Donna, are you going to give me my money back? Or are you going to ship my order? If not, then PEOPLE, PLEASE DO NOT BUY FROM CIGOUTFITTERS.COM. They will never ship you anything. They stole my money. This company is unethical!
And who's giving fake reviews? Donna! And what would you want with a fake tracking number? You are weird.
what a bunch of bs. Susan you sound exactly like Kanye. I have been using cigoutfitters.com and they have never scammed me. If this is true post the tracking number up so we can all see once and for all that you are not a competitor company.
Myron Banks works for tobacco.com, which closed and stole people's money. Now Myron Banks works for cigoutfitters.com, which frauded me. So you are resposible, pay up or shut up!
such annger myron, or nancy, or whoever you are. You must be the owner, otherwise why the heck would you care so much? You do realize you are on a complaint board. Thats the name of this website. If you want to give yourself stellar reviews, then go somewhere else for that. If you want to GET good reviews, then respect your customers, quit trying to steal from everyone, respect people in general, go to church and repent for your sins, and quit preying on people here. You are such a loser myron.
I was frauded by cigoutfitters.com. I was lured to the site by all these fake reviewers here. I purchased 4 cartons and selected priority shipping. I received an email stating my order would arrive in 3 days, and was given a usps tracking number. It has now been 7 days and nothing. I checked the tracking number, and usps says there is no such tracking number. The tracking they gave me was fake. I tried emailing the company and no response. They do not answer their phones. I have been duped.
Also, I went to tobaccocapital.com first, and the website gives a 404 error, no website fouond.
Cigoutfitters is a scam company, so is tobaccocapital.com. Tobacco capital dissapeared last week along with everyone's money. Now they showed up this week as cigoutfitters.com. Do not buy from them.
cigoutfitters.com I agree is a good company I place an order with them once a week.
I buy my cigarettes from cigoutfitters.com orders are both cheap and come with tracking.
Debited account, sent no product
Had dealt with company for many years, my last order never arrived, however they did debit my account for $75.87. My order was place on Nov. 9, 2008 and cancelled on November 19, 2008 due to non-delivery of order. I have still not received a refund. It is now Jan. 2, 2009. I have called the (888) number and talked to at least 12 different people.
DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE RIPPING PEOPLE OFF!
I have been a custumer of Buy discount cigs for 2 years now. I stuck with them during the change over or whatever was goin on. It took me a month to get me cigs.. But i did end up getting them.since feb i havent had a problem getting through to them or with too long of shipping times.. They have been great and they actually called me and offered me extra discounts. None of my other compainies in the past as ever done that. No one has complained about them since jan... I wonder why...
-One loyal Custy
Is Buydiscountcigarettes.com Legit?
Buydiscountcigarettes.com earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
Buydiscountcigarettes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Buydiscountcigarettes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Buydiscountcigarettes.com you are considering visiting, which is associated with Buydiscountcigarettes.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Buydiscountcigarettes.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Buydiscountcigarettes.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
- Buydiscountcigarettes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The buydiscountcigarettes.com may offer a niche product or service that is only of interest to a smaller audience.
- Buydiscountcigarettes.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
FRAUD
When this company was owned by the Native Americans they conducted their business ethically. You ordered your cigarettes, they took their money and your cigarettes was DELIVERED. Since they've sold their business to the white man, it's been nothing but FRAUD -they take your money and DO NOT DELIVER. Unless you have money to lose, DO NOT ORDER FROM THEM. I was a customer for 5 years. Call your bank, fill out an affidavit and get your money back if they stole from you like they tried to steal from me.
Misery apparently has company. I suggest everyone submit a claim to their bank for undelivered items paid via eCheck. Too bad, because the company was dead reliable for the 4 preceding years I bought cigs from them.
DO NOT ORDER CIGARETTES FROM THESE CROOKS
This website must have gone out of the business of delivering cigarettes, but they still collect your money for nothing in return. I ordered from them on 10/10/08, and although they processed my online check, they have not sent any product. Also, I have tried (in vain) to contact them by email and by phone... haven't gotten a response yet. This is wire fraud and I intend to contact my State Attorney General, I advise anyone else who gets "burned" to do the same.
RUN, DO NOT WALK, RUUUUUNNNNNN! TO YOUR BANK AND FILE A FRAUD COMPLAINT!
I was hoping I was an isolated case of just very poor customer service, but obviously that is not the case. They nailed me for $175.00.
I placed my order on Nov. 8, the funds cleared my account on Nov. 12. As of Nov. 21 I still had not received the order. I teleponed the company. Miraculously, someone answered the phone the first time I called. She told me there had been a delay and that the order would be shipped in another week or two, maybe. I politely canceled the order. I inquired when my money would be refunded. I was told it would be returned to my account within 3-5 days. I even gave them time for delay over the holiday, but as of Nov. 28 still no refund. I've called four more times since then. Auto redial and a few hours of doing nothing but hitting it repeatedly is the only way to get past the busy signal. Dec 4 they told me it would be 2 to 3 WEEKS before the money would be refunded.
I filed a fraud complaint with my bank today. I had to close my account and open a new one. The bank will recover the money if they can, but it's not likely I suppose.
I also filed a complaint with the FTC. www.ftc.gov. They don't do anything but look for patterns and then maybe sic the DOJ on jerks like www.buydiscountcigarettes.com. I filed a complaint with the internet crime division of the FBI, also. And with the Attorney General Cyber Crime Task Force in my state of Texas and with the reciprocal AG office in the state of New York where Buy Discount Cigarettes is located. Because they use the United States Postal Service for delivery and distribution of the products they are defrauding people with, I also filed a complaint with the US Postal Inspector. Another agency that will likely have interest in this company is the BATF, Bureau of Alcohol, Tobacco and Firearms. http://www.atf.treas.gov/ They have been doing some investigations on these online tobacco companies so they might be interested in hearing about the thefts Buy Discount Cigarettes is engaged in
Good luck getting anything from them, no phone calls are answered and definitly no email requests are returned. I did find that all accounts were lost, stolen, something. Nobody is able to logon to the website as far as I know. I went in and set up and account with the same name and it worked. This would mean that all the account I have been using for years has been wiped out. I suspect that my banking information is out there with people that should not have it. Please submit your complaints tohttp://www.fbi.gov/majcases/fraud/internetschemes.htm. They were a wonderful company for years for me, don't know or care what happened to them but they need to be reported and prosicuted.
Dear BuyDiscountCigarettes.com Customer,
By popular request we want to announce that we have opened a new and
larger customer service facility with an expanded number of personnel,
and that you will now be able to dial in and talk to a live
representative 24 hours a day, 7 days a week for placing orders and
checking order status! Most of you use our automated website to perform
those functions, but for those that appreciate the live help you will
now be able to reach us around the clock. We are very proud to be able
to offer this vastly improved service to you. Nobody else in our
industry offers this level of live support.
Customer Service Team
BuyDiscountcigarettes.com
[protected]
Dear BuyDiscountCigarettes.com Customer,
By popular request we want to announce that we have opened a new and
larger customer service facility with an expanded number of personnel,
and that you will now be able to dial in and talk to a live
representative 24 hours a day, 7 days a week for placing orders and
checking order status! Most of you use our automated website to perform
those functions, but for those that appreciate the live help you will
now be able to reach us around the clock. We are very proud to be able
to offer this vastly improved service to you. Nobody else in our
industry offers this level of live support.
Customer Service Team
BuyDiscountcigarettes.com
[protected]
They took $422. out of my Bank without sending me my order. Ordered on 9/30/2008 and bank removal. never sent order.
JG
I am having the same problem. They have debited my account but cant get ahold of them and they will not answer e-mails. Does anyone know how we can get our money back. I have been using this company for over 2 years.
Do NOT order from them!
I ordered from them on Oct. 1, and they tried to double-charge my account on Oct. 3, but there wasn't enough money in the account to pay twice, so I had to pay a non-sufficient funds charge. Called the company very upset, they said they would refund my money, and send the cigarettes, to keep me as a customer. They refunded it, and I waited. No cigarettes. Called them back, they said they were shipped yesterday. Gave me a phony tracking number. Waited 2 more weeks, no cigarettes. Called them back. They said "order was lost in the mail, we'll send a replacement order". They didn't. It's now Nov. 19. No cigarettes. But I got a letter today from them, said if I don't send full payment for the order immediately, because I stopped payment on my check (I didn't) and had received my order (I didn't), they would turn me over to collections AND "the authorities". My bank can't block them till they take the money out again, which I'm sure they will. I don't know what to do.
bought carton, half are full of tiny holes, cant smoke.
Three years ago I received a call for a Free Trial of their e-cig with only paying the $4.95 shipping charge.
The "kit" arrived within a few days with a battery, atomizer and five cartridges and a fifteen day trial. Because of their offer I never have smoked a "real" cigarette since! Because I didn't understand atomizers and knew nothing about the electronic cigarettes I did return the "kit" before the fifteen days were up and bought a local product that had the cartomizers - but I owe quitting the nasty habit to Seneca Trading Post.
Thank you, Seneca :-)
People who complained are probably not coming back on the board to report they got their smokes or money back. I am in a similar situation; but this is at a time I am willing to wait for one or the other.
The government (with all due respect to our government-we do have freedom of speech) is taking advantage of another opportunity to win what appears to be a fair fight, which is punishing smokers and native Americans at the same time. Indians are taxed according to Res regulations, but since the "law abiding" cigarette companies pay high taxes for no sane reason, simply because no one can do anything do to rally support for habit we can't defend, but do enjoy. Why not pick on alcohol? Too much resistance. Smokers are the scapegoat of society. So are Native Americans. If Natives can be taxed because they are another Nation, but not honored to bide by our treaties with them... well... There's got to be a loophole for Native American Attorneys to find a way! There's got to be! Although there are Native American Attorneys, they must be more rare than casino workers, cigarette employees, and not much else made available to the blistered and traumatised Native American.
8====D
I couldn't resist.
8====D---
Don't really give a ### about either side. Just wanted to draw a penis.
Try going to site on a Friday night or weekend-but forget the phone calling -you won't get thru-what is funny open on weekends to order but can not get ansewers when your order might arrive.
Their phione number is [protected] but the mail box is always full and their site is down.They are starting to get very bad reviews because no one can get straIght ansewers form them even in emails.
Their phone number is [protected]
Ordered from them on a Monday and received Thursday! Fastest company to ever get my order out. Highly recommend . I will keep ordering and you other people must have bad luck or something. Keep up the great work guys. You have a customer for life
I ordered cigarettes from Seneca Cigars over a month ago. They took the money out of my checking account. I called and was told they was a probelm with where they get the cigarettes from and that I would have my cigarettes with 2 weeks. I have been calling and e-mailing them for the past 3 weeks and no one is getting back to me. They did send one e-mail stating I would have the cigarettes within 2 weeks. I still do not have the product I paid for and they still have my money. I had order from them in the past and always got the product within a week.I would like my money back, Their phone is still on and I keep leaving messages but their web site has been taken down.
fraud/theft
I, too, have had a problem with this site. I did not authorize any other company to withdraw funds from my account and what has happened with Keystone is out & out theft. Because Native Americans are involved, a complaint should be filed with the US Attorney's Office as well as the Bureau of Indian Affairs.
Ive only used the website for about 8 mos and the last 2-3 mos have been a nitemare. Its taking 3-4 times longer to receive products and haved called sometimes 10+ time per day, line is always busy. An order could not be completed and have yet to see my refund for 2 mos now. Have been considering calling the ATF alcohol tobacco and firearms federal gov., to complain and the federal banking dept. Hopefully they get there act together so it doesnt tarnish the good sites.
Dear BuyDiscountCigarettes.com Customer,
By popular request we want to announce that we have opened a new and
larger customer service facility with an expanded number of personnel,
and that you will now be able to dial in and talk to a live
representative 24 hours a day, 7 days a week for placing orders and
checking order status! Most of you use our automated website to perform
those functions, but for those that appreciate the live help you will
now be able to reach us around the clock. We are very proud to be able
to offer this vastly improved service to you. Nobody else in our
industry offers this level of live support.
Customer Service Team
BuyDiscountcigarettes.com
[protected]
theft
I sent them a check on Oct. 6, 2008 and did not hear from them. I tried to call but always busy. E-mailed them four times and never an answer. My check has cleared but order not shown as mailed. I don't know what to do. I did business with them for years and all went well. Something has happened.
Read full review of Buydiscountcigarettes.com and 41 commentsNOT ANSWERINF CALL OR E-MAILS
CASHED MY CHECK, BUT NO PRODUCT YET. # WEEKS AGO.
SENT E-MAIL NO RESPONSE.
CALLED LEFT MSG. NO RESPONSE
They did the same to me.
Your not alone the same thing is happening to me.
Terrible experience
I have been buying my cigarettes on line for some time ... from www.buydiscountcigarettes.com Website is off line now... and my account shows "disabled". There is No response to emails I have sent, requesting refund to my checking account for their double charge!
(This e-mail address is being protected from spam bots, you need JavaScript enabled to view it). Phone number gets busy signal. [protected]). HUNDREDS have been bilked out of their money! Other friends and relatives are reporting same situation... and NO response to their inquires.
We all suspect the company has gone out of business... and we're left holding the bag. NONE of us are able to contact this company or get any response!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bigindiantobacco has done the same to me. The 24/7 is just a call center in some other state. This whole ACH thing is a disaster thanks to the credit card companies. So angry I'll quit smoking, that will show someone!
Here's the WHOIS record (registered with a cell phone?):
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com) Domain Name: BIGINDIANTOBACCO.COM Created on: 20-Feb-05 Expires on: 20-Feb-11 Last Updated on: 12-Nov-08
Administrative Contact:
Wholesale, Crazyhorse crazyhorsewholesale@gmail.com PO Box 106 Gowanda, New York 14070 United States
[protected]
Technical Contact:
Wholesale, Crazyhorse crazyhorsewholesale@gmail.com PO Box 106 Gowanda, New York 14070 United States
[protected]
Complaint against BigIndianTobacco.com - 11/25/2008
I have tried this on two separate Computers, with two different Operating Systems and Hardware, with the same results, so there are no Computer issues involved, in my opinion.
1. Seemed very legitimate, and set up an Account on 11/18/2008, to have Shipments Charged by ACH from my Bank Account, on a 30-day recurring basis (Order #112173) which states "Expect to receive your order within 7 to 14 days, if your order is not received after 14 days please contact us", but so far they have not even acknowledged acceptance of the order, much less shipped it.
2. Faxed a copy of their Form (with Bank Routing and Account Number), signed and dated, with a copy of my Driver's License (for age verification), and a copy of a Voided Check, to their FAX Number [protected], the FAX went through OK.
3. The ACH, for $77.80, cleared my Bank on 11/19/2008 (the following day).
4. Their Website however still indicates (as of 11/25/2008), one week after the ACH clearing my Bank, that the funds have not even cleared - as pertaining to my order, their Website states:
4.1. Orders that have not shipped, order #112173, Priority, Approved waiting to be packed, On Hold waiting for Funds to clear.
4.2. Emails sent to their Email Address (info@bigindiantobacco.com) are not replied to (I have sent several).
4.3. I even tried requesting an "Email my password" (I already know my password), just to check if I receive a reply, i.e. if they actually send an Email, and the Website replied "Check your Email - we have just sent you an Email with your password. Once you have your password click LOGIN" - however, that Email is never sentreceived, I have tried that several times too.
4.4. They even have a "Live Call In available 24/7" Link, which doesn't work, however their Telephone Number [protected]) does work all the time.
4.5. They also have a Postal Mail Address "KASP, P.O. Box 365, Irving, N.Y. 14081" - I have not tried to send them letters yet.
I have Telephoned them several times - they are very polite and cooperative, however I receive (in my personal opinion) a "runaround":
1. First, when I stated that the funds have cleared my Bank, but your Website says you are still waiting for the funds to clear, I was told that although they went through my Bank, they have not gotten to their Bank yet.
2. Then when I questioned them further about why does it take so long for an ACH to get to your Bank, it should be virtually instantaneous, then they changed their "excuse" and told me that they are waiting for the "Adult" verification.
3. Then when I informed them that I sent the Verification to them by FAX on the 18th, and called back to verify that they had actually received it, and was told that they had received it, they just said that they would send a memo to that Department inquiring, and it should show up On Line shortly.
When these problems started initially happening I sent them an Email (one of the several ones that was never replied to) and the Customer Service person seemed surprised (or should I say “feigned” surprise) when I told her that, although they initially seemed very legitimate, but I was now beginning to think this might be a scam, however I would wait a bit longer to see what happens – this was on the 24th – now on the 25th with their Website still showing the same, I am filing a complaint.
BTW, in addition I have found almost an identical complaint to mine, about BuyDiscountCigarettes.com (on www.complaintsboard.com), which mentions that they list the same NY Address on their Website, that BigIndianTobacco.com lists on their Website – very suspicious (it also helps that I have complete dated Screen Captures of about everything on their Website, including my “Account” details, for evidence).
I am filing this complaint initially to the BBB and www.complaintsboard.com, (I've given up on calling BigIndianTobacco again, for the moment, and sending Emails is a useless endeavor) because I will no doubt receive the same BS runarounds, put offs, and excuses, however out of “fairness” I will give them a little more time, before I start filing complaints against them with the FTC, Consumer Affairs, the State District Attorneys, Law Enforcement, and any other Legal entity I can find to complain to, plus in addition contact my Bank to have any “recurring charges” from them denied because, even if they finally do fully acknowledge my “account”, with funds cleared, on their Website, I doubt that I will ever receive anything – there will just be more excuses and delays.
Regards,
William Harvey
Dear BuyDiscountCigarettes.com Customer,
By popular request we want to announce that we have opened a new and
larger customer service facility with an expanded number of personnel,
and that you will now be able to dial in and talk to a live
representative 24 hours a day, 7 days a week for placing orders and
checking order status! Most of you use our automated website to perform
those functions, but for those that appreciate the live help you will
now be able to reach us around the clock. We are very proud to be able
to offer this vastly improved service to you. Nobody else in our
industry offers this level of live support.
Customer Service Team
BuyDiscountcigarettes.com
[protected]
I too have been a customer for a few years. No complaint until now. I recieved an e-mail on 11/5 about part of my order (made 10/29) being out of stock. I have also ordered from bigindiantobacco.com - interestingly they have the same NY address that buydiscountcigarettes.com now lists on it's site. All e-mails to both sites returned with Mailer Daemon. I'm thinking that perhaps the companies merged, and they are in transition? If I wasn't a mostly broke nicotine addict - I wouldn't mind the wait as much... Still holding out hope that my order will arrive...
I had placed an order for 10 cartens. The took the money October 31. I have yet to get a response from them. Every time I call all I get is music. I had been a customer for almost 2 years and had always gotten order within 3 days. I can not get into account. The site is down I just tried calling 3:30 pm (cmt) no answer. All the other orders had been coming from New Mexico, now they say their coming out of NY. VERY BAD BUSINESS I have emailed various times no response
I too, like most of the rest of you, ordered 2 cartons of Seneca cigarettes and had the money taken from my bank account on 10/10/08. I ordered this product in good faith, and in my opinion, the withdrawal of money from my account without any notice that the product was not in stock and without any e-mail contact to advise me of this situation can be summed up in only two words: Bad Business. NOW there is a Notice advising there will be no Seneca brand cigarettes until 11/03/08. I note, however, that at the time of my initial order there was NO such notice nor advisal, and I was not offered an alternate selection to satisf their debt, as I should have been. In summary, I can only see this company is using MY money in the interim, without paying me any interest nor dividends, nor as much as a Discount coupon off my next order. I can but say this once again: "BAD BUSINESS".
Lord Sesshomaru
i had the same problem, i ordered on oct.1 and was billed twice. i finally received my order on oct 24. i still have to clear up the double billing, they say things will be back to normal on the 3 of nov. i'll wait till then to call. their going from 14 to 20 phone lines so i should get through. we'll see.
All I want is a refund, taken from my bank the day after I ordered. Never again . Their has to be someway to make them be accountable.
my ach check cleared my bank on oct. 10th - priority
mail was paid and 14 days later still have not received my order. whats the problem? AND WHY
AREN'T THEY FIXING IT?
Fraud/Stealing from consumers
Don't buy anything from this website, I placed an order on 9/18/08 and they only shipped part of my order even though they charged me for the full order. They stole $113.97 from me. I have sent three emails to customer support and still no response even though they posted a message indicating a 48hr email response turnaround. The Toll-Free number for customer support has been off the hook, constantly ringing busy. They're crooks and that website should be shutdown.
I'm happy to report that I eventually made contact with Customer Service. I was told a credit would be applied to my checking account in 5 working days. The credit was applied last evening. My advice, persistence does pay off, keep trying to make contact.
I know who I dealt with when I ordered from The Jemez Pueblo Reservation Cigarette Shop in New Mexico, under the name of www.buydiscountcigarettes.com.
But then all the sudden the name of the contact was KSAP in New York.
I can't find any information on KSAP. Try Google'ing KSAP and you get all kinds of things like radio stations, car dealerships, etc. but no holding company with a cigarette outlet as one of their branches.
During business hours, their phone rings off the hook. After business hours you get a recording to call back during business hours. Send an e-mail and you get no response. Finally get through on the phone and you get recordings that tell you to leave a message and they will get back with you. No one has gotten back with me.
I have happily shopped with www.buydiscountcigarettes.com for over a couple of years and always used money orders. In October if decided to give them a shot with direct withdrawl from my bank account. Ordered and waited. I noticed the change in contact information when I looked into my account a week into waiting for my order. A month later, still no shipment. My account showed the order approved and waiting to be packaged. I finaly got my order a month and a half later. It wasn't what I had ordered. A Note came with it telling us of a shortage in a few brands of cigarettes of which my order was not one. They were substituting a comparable brand. I got a cheaper brand. Still no answer to numerous phone calls and e-mails. A couple of weeks later I get an e-mail telling me they were sending me another order. I didn't place another order. I made sure much earlier that I unchecked the pay by auto-withdrawl in my account so they have no permission to receive money from me I don't send them myself. I very carefully watched my bank account and told them I had not ordered this next order and not to send it to me. No answer. A couple of weeks later, I received an e-mail that they have sent my next order. Oh and, if I hadn't placed this order, to contact them immediatly at the posted 1-888 number. Why, they won't answer. I try anyway and guess what. No Answer.
Their Customer Service team posted a response here that they had improved service and added new phone lines and personell to assist customers. No Service is still no service.
Dear BuyDiscountCigarettes.com Customer,
By popular request we want to announce that we have opened a new and
larger customer service facility with an expanded number of personnel,
and that you will now be able to dial in and talk to a live
representative 24 hours a day, 7 days a week for placing orders and
checking order status! Most of you use our automated website to perform
those functions, but for those that appreciate the live help you will
now be able to reach us around the clock. We are very proud to be able
to offer this vastly improved service to you. Nobody else in our
industry offers this level of live support.
Customer Service Team
BuyDiscountcigarettes.com
[protected]
I also had been dealing with buydiscountcigarettes for years and had had good service. In October my order sat for 3 weeks without being shipped although they had charged my ACH checking. Four emails with no response and 3 phone calls that never connected. I received an email from them saying that they were increasing the size of their customer service department and that my order would be shipped within a week. It finally was shipped but was a substitute product and came from New York, not New Mexico.
I decided to give them a second chance and placed another small order on 11/10. The order status on the web site still shows "On hold waiting for funds to clear." (ACH payments only take a few minutes or hours to clear IF they are being processed.)
Email to them now bounces and there is no response to a phone call. Just hope it doesn't cost me too much to enter a stop payment with my bank.
As an alternative you might try www.allnativesmokeshop.com in Winnebago, NE.
I have not been able to get through to them; they did not respond to my email and I have not received my order. My check cleared our bank in first half of October. I am going to contact my bank. I would contact the BBB but which one? I am really confused. Would it be the NY one?
Buydiscountcigarettes is now owned by KSAP. The Hemi Group sold it in mid-September. I finally called the Jemez Tribal Office when I couldn't get any information from the web site, which is how I found out they had changed ownership. My e-check hadn't cleared my bank, fortunately, so I stopped payment on it and sent an e-mail cancelling the order on 10/8. The e-mail bounced, so I sent a written cancellation by snail mail on 10/9. The package finally arrived today (10/23) -- I refused it and marked it "cancelled." KSAP does NOT own all online cigarette companies. I ordered from Oklahoma Online and got my oder in good time, after allowing for the processing on a new account.
I have been ordering from them for years.. I called ANOTHER cigarette company and they told me they are all one (Yes, I got through, though I couldn't get through to buydiscountcigarettes.com) and she transferred me. They told me they are a NEW owner, are REALLY backlogged and she gave me a credit (which shows up now on the site) and told me they would ship my cigs that day or the next. According to my account they are STILL waiting to be packed! Yes, they deducted my monies a month ago. I need a good place to buy cigarettes, or where we can file a fraud complaint. This is disgusting!
Today now I can't even get through to the 2nd # I DID get through to last Friday! What a RIP!
Could anyone tell me where they have taken there businsess too? I am afraid to shop with just anyone, don't know where to turn.
Thank you,
Brenda/ Arizona
I to have been ordering from this company for years and began to have problem in Sept 08, may order was late they sent me another and I had 2 then because it finally showed up. This month money tight I only ordered 1 carton on 10/4/08 it still has not come todays date is 10/17/08.
First kept getting recording about hours to call, now only busy signal and unable to go into web site it say's it does not reconize my e-mail address. I have called my bank and put in a report.
When I check my bank information on the payment information it say's Keystone-cig, and nothing else.
Maybe the company was being sold to another company and they are unaware of all of us ? Who knows, I just know I can not afford to buy regular priced cigs.
Do not do Business with this Company
BEWARE OF THIS BUSINESS!
I have been ordering cigarettes from this company for almost a year now with no problems. I normally receive my order within 3 days. I placed my last order on 10/01/08 and they debited my account twice on 10/02/08. I noticed the double billing on 10/03/08 and immediately tried to pull up the website to get the 800 number. I received a page that said that the website was being upgraded and to check back later. Eventually, after a few days, I was able to pull up the website and get the number. I have been calling ever since and have encountered a constant busy signal. I have made over 100 attempts to call this number. In addition, they had taken the e-mail option for contacting them off the web site. It is now 10/13/08 and I have still not been able to reach this company. I know there has to be others out there going through this same situation. If so, please e-mail me at [protected]@AOL.COM and let me know.
I found two entries in my credit card bill from [protected] BUYDISCOUNT [protected] US vendor/retailer. First bill posted on 30 April and 2nd on 1st may, i never used this kind of item or whatever.
I have been reading all these comments and honestly if I had read them before I had ordered I might not have; however, I didn't and I did order... I and many of my friends like the ones who recomended me have not experienced one of these problems... From what I can tell all of these comments are from almost a year ago and no one that has had great service since these problems have been resolved has taken the time to tell anyone about it..So I decided that I would. The people at buydiscountcigarettes are extremely nice and very available on the phone.. Call and see for yourself. Email me at lotsoffunn@gmail.com and I'll tell you the same!
Sincerely James
buydiscountcigarettes.com once was a great place to buy from. I've placed about 5 or more orders there and from what I remember once they ran your checking account the first time witch could take 7 days... after that my records show order shipping in about 2 days no more than 4 for sure.
But this last order witch I'm still waiting on! It's been 10 days now and on their website has "waiting on check to clear" but looking at my bank records the money was on its way the next day. I've had the same problem with the phone lines busy, no one there or someone there acting like they can't help me. From what I'm reading I should go to the bank and start a fraud case so I can get back my money. I know one think I will not order from buydiscountcigarettes.com again.
I would rather pay more than pay less and worry if or when I'm getting my order. Hope the new people running this, know there killing their business or maybe there crooks and don't care.
Add my name to the list. I ordered on November 4 and the money was taken from my account on Nov. 6. I didn't receive my order and kept getting the runaround when I called. I finally canceled the order on Dec. 1 and was to receive my refund of $320.93 in 5 to 8 business days. It is now a month later and I still have not received my refund. I can no longer get through to the phone center. When I do get past the busy signal, I get a recording that the number cannot be completed as dialed. I have emailed and was told that I had never paid! I sent a screenshot of the entry in my checking account statement that showed that I had and have met with stony silence.
I contacted Wilhelm Von Mayer around the same time as I started emailing BDC. He was helpful at first, but is now silent as well.
DO NOT do business with these crooks.
Just to let everyone know that I had the same issues way back in Oct on receiving my cigarettes when they were transitioning (unbeknown to customers) and it took a month to finally get the cigarettes. Received an email from them of an apology of the transition and the long time it took to get the cigarettes and also not being able to get through to customer service, and that they had everything back on track and things were better. Since I had a nice amount of piggy dollars I wanted to redeem I thought I would give them another chance to see if things had gotten better. I placed an order on Nov 17 they took my money out of my acct on Nov 18. Received a popup that I would have my cigarettes in 7-14 days - well that didn't happen. I emailed them 6 times only to receive that the email was acknowledged and someone would get back to me on my order within 24 hours each time. Finally got ahold on someone on the phone on 12/8 and they couldn't figure out why the order wasn't shipped since the label was created on 12/1. Finally received the cigarettes today 12/13. Needless to say I won't trust them again. I have found a new website if anyone wants to inquire. WWW.adobecigarettes.com. I placed an order with them on 12/7 and since it was a first time order, they do call and confirm you actually placed an order with them and first time deliveries require a signature. But all in all I received the package from them on 12/11. So they now have my business and will not deal with BDC anymore. Too bad they sold out - was real happy with them for the past 1 1/2 years. Hope this helps the rest of you.
Well so much for telephone service being 24/7 7 days a week.I have been calling for 3 days and its still busy.And so much for better service.I have been waiting 13 days for my order.
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Have been waiting for my order to be shipped since Nov 6. I have called & spoken to their '"Call Center"4 times in 3+ weeks & get the same song & dance each time: "order will be shipping in the next couple of days...". It is now Nov 29 and still nothing. They certainly managed to cash my check fast enough but after that zip, zilch, nado, zero. I have asked twice for a return call and have sent 2 emails. No response in any format, even via carrier pigeon.
The phones are finally being answered but still takes 10-20 minutes wait in que. The Call Center alleges they are not affiliated with 001 Cigarettes but are simply an order taking outfit. They further allege that 001 in New Mexico no longer wished to be in the cigarette mail order business and their NY location took over responsibility. Supposedly there's also a shipping facilities in KY. I wasn't aware the sovereign Indian nations had branch locations...another 'mis-speak' by 001 Cigarettes?
I cannot sort through fact vs fiction at this point. I can't get a refund, I can't get a status [other than 'yes, we have your order & the orders are backlogged...blah blah blah...'], cannot get a human being from 001 cigarettes to speak to. No company could be this disorganized and stay in business. I sincerely doubt, especially given the lack of communications and responsibility, that I or anyone else would choose to do business in the future with these inept, inconsiderate people.
Has anyone actually gotten any items from 001 cigarettes in the last 30-45 days or know anyone who has successfuly negotiated a purchase? Or perhaps successfuly obtained a refund or other form of satisfaction? Are they continuing to accept orders knowing there are self-proclaimed 'issues' shipping in a timely manner? One would think they'd have the foresight to either institute an order moratorium or bring in workers on the weekends to catch up if they are, in fact, backordered. Is there not a law that says a mail-order business has 30 days to either ship or offer either substitute or a full refund?
I have a terrible feeling I'm just being strung along by a bunch of creative con artists and that my money is lost and gone forever.
Comments anyone?
Hey Bill (Wilhelm Von Mayer)...what about all the other sites you own like 001cigarettes.com? I don't see anything on that site about this customer service change.
Update...it seems my order was FINALLY shipped. It only took 3 weeks!
What world is BuyDiscountcigarettes.com from? With the disregard for the costumer service who would want to purchase anything from you?
Dear BuyDiscountCigarettes.com Customer,
By popular request we want to announce that we have opened a new and
larger customer service facility with an expanded number of personnel,
and that you will now be able to dial in and talk to a live
representative 24 hours a day, 7 days a week for placing orders and
checking order status! Most of you use our automated website to perform
those functions, but for those that appreciate the live help you will
now be able to reach us around the clock. We are very proud to be able
to offer this vastly improved service to you. Nobody else in our
industry offers this level of live support.
Customer Service Team
BuyDiscountcigarettes.com
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Purchased two cartons of cigarettes on Oct 13. It's now Dec. 3 and I've not received the cigarettes. Have e-mailed them about it without response. They list a telephone number but it is continuously 'busy.'
I think this is a fraudulent website. Do not do business with them.