USA-Cigarettes.com
Reviews and Complaints

Lately, I have found the tobacco in the cigarettes to be packed very lose to the point that I'll light one up and I burns half way up because the tobacco has fallen out. Are they cutting back on the amount of tobacco in these cigarettes? This isn't a problem once in a while. It seems to happen all the time. What gives?

Important info is musding you say? The tobacco in each cigarette falls out like I have 1/2 of a cigarette. What else can I say? What more info can I give you?

Ordered these paid with crypto and I got ripped off. Serves me right

I bought four cartons of cigarettes for $160 using crypto and I didn’t research this company before I did that so it’s basically my fault that I got scammed.

I know chances are if something seems to be too good to be true it probably is.

I basically scammed myself 🙂

I know better. It is my fault I got scammed.

I bought a pack of USA gold red shorts on Dec. 2nd 2021. All but four cigarettes in the pack had small holes in them, making it so you are unable to smoke the ones with the holes. Attached is a picture of a cigarette with the holes I'm explaining. I went to the Turkey Hill in West Pittston, Pennsylvania I purchased them from to show them and to try to have the issue resolved.

Your menthol 100 cigarettes are packed so loosely resulting in bent and many times broken cigarettes. . This is a tobacco deficient product. Plus the loose tobacco burns much too fast. I do not feel that I am getting a good value for my money with this product. I have also spoken to many other users of your products and they all say the same thing to me. Many of my friends have stopped buying your cigarettes altogether, however I wanted to at lease tell you about this problem in hopes that USA might rectify the problem.

Millie King
[protected]@me.com
2007 Fern St. Apt 401
Honolulu, HI 96826

I bought your cigarettes as usual and couldn't drag because of worms holes in my cigarette . Found all worms in whole pack . Complained to counterperson, they said they would tell rep. The rep told them nothing they could do. Really bad attitude I think.
Do you not have quality control ? With all your company makes this is a ridiculous thing.
Would like to know who has authority about this happening ? Why are you not inspecting the tobacco. Do your factories have worms ? Are your employees in danger ?

They ask you pay in it bitcoins then refuse to answer emails to tell me why they are stealking my bitcoins.

I ordered from usa.cigarettes for 4 cartons and have not received anything not even a tracking number, they switch my money to a seller named willie Nelson whom dont respond and neither does usa.cigarettes 5 email n response and it even says on there site everything confirmed but after that 3 weeks later nothing...I ordered on Oct 28 2019 my email is [protected]@gmail.com I hope to hear for this company usa.cigarettes but if I was u dont waste ur money till I write it was fixed

My name is garrett, Ive been buying USA gold full flavor 100s for 10 years now, I have never had any problems until recently. The last 4 or 5 packs ive bought have had 5 to 6 damaged cigerettes in it. I have included a picture in this email. This cigerette below was one i just took out of my new pack i just opened. I wouldn't have contacted you if it was just a one time issue but it has been tje last few packs. I hope this email finds you well. Sincerely
Long time supporter

I purchased a carton of benson & Hedges cigarettes from the website www.usa-cigarettes.com on 11/29/2016. They requested a Western Union money transfer. I sent 42.49 plus WU fee of 4.99 to XI Chen in China (MTCN # [protected] the WU Tracking #). The money was picked up in China the next day {11/30/2016).The website says that product will ship 1 to 2 days after receipt of the money. My order number on the site is #52915. I write this on 12/27/2016. The link on the site to 'Chat Live"does not work. I have sent them 7 messages but have not received a response. My order on their site says it's' pending'. I have found other complaints on the Internet about this very same web site, some losing 100's of dollars. I would like 1. My product or 2. My $ back 42.49 plus compensation. I request that their Web site be dismantled and removed. The physical address in China is :Chang Jiang Bei Lu 64# Hefei, China 230077. Phone # +[protected] ip address for www.usa-cigarettes.com is: 23.239.21.33 Thank-you,

Ordered 1 carton of benson and hedges. (Order # 52915) on 11/29/2016. Sent $42.50 via western union to xin chen. (Mtcn [protected]). They received money but have not shipped. Refuse to answer e-mails.
Web site owners - andy liu & feng wuye
# +[protected]
$ sent to xin chen
Some have lost 100's of dollars. Why can't this website be flagged or blocked.

11-06-15 ordered 10 cartons cigarettes and after paying for them no longer get any replies from them ( beware do not order from these crooks) china needs to set up place in china so people can complain to to stop these crooks paid $304.00 order#32514 10 cartons basic 100 menthol lights tracking # for money [protected] western union