Lambert & Butler
Reviews and Complaints

The last dozen or so packets of lambert and butler have appeared like there is 20% less tobacco in each cigarette. Some are empty at the lighting end. Less compact tobacco causes the ember to fall out,while smoking them. I have also just noticed that on a windy day, you can see the paper burn very quickly, like you'd see with a piece of kitchen roll - my cigarette disppeared before my eyes without me taking more than 4 draws of it.

What is going on here? We are charged £17 for less tobacco in the cigarette and bad quality manufacturing at that.

Bar Code [protected]
KPL10vHfUzuk q
4G207P1 2113
A Plus
I purchased 1 packet of 20 cigarettes from my usual convenience store, however upon opening them the majority of the packet were snapped, they looked like they hadn't been attached from the filter to the cigarette.
My name is Matthew John Boutflour and my email address is Matthew.[protected]@gmail.com

Monday Morning 23/09/24 I went to TESCO extra at Treforest Upper Boat to purchase my usual 20 lambert & butler silver and two freorochas. I smoke my 20 lambert all throughout the day so as the day is getting on and i'm lighting my cigarettes up I only seem to be having half filled cigarettes as in no tabacco in the paper a total of 8 were half filled with tabacco

I'm writing to inform you of the recent reoccurring problem with your cigarettes.

Whilst they cost allot more money compared to most other brands. I'm getting really annoyed at the lack of standards with your product these days.

Half the tobacco is missing from most cigarettes in the packet.

See the attached picture. Every cigarette (these days) are like this!. Why? Where paying fir a product...where not getting.

I would like to know why this is happening all of a sudden and why these slip through quality control...so much!.

I have bought a a pack of 21 lambert and butler blue cigarettes. I have had 2 of them and they are both ripped near the filter. There is one more like it in the pack but the rest are alright. The photo I am taking of it, when I pulled it out pack it did rip more, so the other two were not as badly ripped as this one… I bought them from a convenience store on Nottingham road in Eastwood Nottinghamshire.

On Wednesday 17th April I purchased a 30g l&b original rolling tabacco at coop in burley £19.95 and it’s dry as anything unsmokable I had to purchase another different brand after as it hurt to smoke it! Waste of £19.95 and I always smoke this brand hot a lot of people to change to this brand as well I’m so disappointed in this as not the first time it’s happened now but this is first compliant I’ve made.

I bought a pack on the 13th March in an off licence in park center @ £14.75 so far 4 of the cigarettes have been hard to smoke as they seem to have what looks like wood in them I have been smoking these cigarettes for years and have experienced this a few times but at the price they are now its not exceptable I am an ordinary working person I don't know what exactly you want me to say the cigarettes were defective

Thanks Denise mcdonnell

Today I purchased a 50grm pack of Lambert and Butler, rolling tobacco upon opening the packet. I was very distraught to find at least 30% of it was extremely large uncut pieces of tobacco

As you can appreciate it, makes it very difficult to roll into a smokable cigarette and I feel very very unhappy about this

I have picture evidence if I can attach it and send it to you.

I returned to the store but was told they could not take the packet back which is upsetting as I have been left short now as I ration my tobacco to last as I can’t afford to just buy another packet

I wish for a refund on that packet as soon as possible

My name it Tom lythgoe

I live at 14a, Lindi Avenue, Warrington, Cheshire, WA4 2SJ

My contact number is [protected]

Please contact me as soon as possible

Many thanks

Tom

13 out of the 20 cigarettes from this packet, the head has fallen off half way through smoking! I feel there is a defect with this packet or batch which I’ll send photos! Luckily I have managed to frantically pick up majority but on one occasion one burnt my carpet. Heads falling off should happen once in a while but not 13 in one packet! I have bought this brand for 20 years and never have this issue.

On the 4/11/2023 I was smoking your smokes and looked down to see the butt of the smoke was moldy and noticed it looked like the end had been cut off. I was really discussed and felt sick to see this, it looked like something had been done to the smoke. I will not buy this brand again and will recommend others don't either. I feel this smoke needs testing and may look into it.

Ann-maree O'Brien

[protected]@gmail.com

[protected]

I’m complaining about the last 3 packs of lambert and Butler I have brought.The tobacco is very woody and I lose more cigarette than I can smoke also the tobacco comes out of the cigarette.I do not usually complain but I’ve had enough as cigarettes are expensive enough to buy .I had brought them from my local Co op store in Surrey .I do hope you can answer my query.Yours sincerely Mrs K Stanesby.

twice now i have bought lambert and butler silver and a few of them have been broken at the tip of them. the first pack there was 4 damaged and the second pack there was 5 damaged. the 2 packets of 20 were bought at different locations. i have to say i am not impressed as i have been buying lambert and butler silver for the good part of 20 years and never had this problem before.

My wife bought me a packet of 20 lambert and butler yesterday date being 17/10/2023 at around 18.30pm from a shop in my local town.on opening them there was strangely 2 ciggerettes missing from the packet the rest of the packet was fine.im just bringing this to your attention as ive smoked this brand for many years and I don't wish to stop.should it happen again I will have no choice as they cost me a fortune as it is

kind regards

Steven mccarthy

18/10/2023

I purchased a packet of lambert and butler blue from keystore Grangemouth Scotland I found a piece of metal inside one of the cigarettes. This is totally unacceptable and dangerous. The metal looks almost as if it may be debris from a machine or from a drill that’s recently been used to repair metal work within the factory. Cigarettes purchased at 8pm on Sunday 15th October 2023.

out of this pack 4 of the cigarettes, while smoking them the head has came off, the 4th time it happened it fell on my new dress that i just bought and has caused an extremely large hole in my dress, i do not flick it with force so i am assuming there is a fault in the packaging of these cigarettes. Previous packs that i have had have done this too, packaging details are as follows KPL11GMDyrwv6 [protected] a plus

I bought 3 packs of 20 lambert and butler original silver from the local garage yesterday they taste funny like there’s some sort of substance inside them and the cigarettes look a blue colour, I’ve smoked these cigarettes for years and never have problems it’s going down hill and the only one I smoke this is not right you can not sell cigarettes like this.

I’m from the uk i spend at-least 400 pound a month every month on cigarettes only l&b blue brand as its the only ones i smoke never had a problem but i have opened a pack i have bought today and instead of 20 cigarettes there is only 18

I know its only 2 less but i am not happy at all not after all the money i spend with yous! This is totally unacceptable i hope i don’t have to start buying new cigarettes from another brand as I have only bought with yous for years and its the only ones i smoke and spend my money on i am not happy and feel very let down off your company i am job smacked i feel like I’ve been robbed!

Hi, I’ve been smoking lambert since I started smoking (very good/bad) and about a year ago I swapped to lambert tobacco which is great in general but there’s been SO many twigs in there for a while now so take better care of your tobacco plants please. I bought it 6.6.23 in the spar Cardiff, opposite the castle. It cost me 19.65 so I would hope for better quality? Hopefully it’s rectified soon

Thanks, Ben E.

I have smoked this brand of cigarettes for over 20 years and the last few months I don't know how many I have wasted because they taste menthol and the end of the cigarette falls off after a minute of it being lite I have burned myself and my pillow on the sofa I don't know what has happened but it's not right for this to be happening they cost to much money to just waste them

I have bought 4 packets of lambert and butler
When I have taken the cigarette out of the packet half of the tobacco as come out of the end of the cigarette
The prices have gone up and are now very expensive I have mental health and panic attacks this as really caused me anxiety as I can't afford to pay for cigarettes for this to happen
I look forward to a response
Thanks jackie

Good morning, my recent purchase saw a few cigarettes break through what felt like wet filters within 2 drags of it. Iv been smoking this brand for 4months and up until yesterday may 16th I haven't had an issue. My packet was purchased at prospect Vale smoke mart in Launceston Tasmania at approximately 11am. The number on bottom of packet is 3c02eqa.