KandyPens
Reviews and Complaints

KandyPens, a popular choice for vaporizer pens, has garnered mixed reviews from customers. While some have praised the products and customer service, others have faced issues with defective items and unsatisfactory support. It seems that the quality and reliability of KandyPens' offerings vary, leading to a diverse range of experiences among users. Potential customers should consider these factors before making a purchase decision.

They lie about everything the company is a scam bags, i have the same problem, kandy pens is a police case

My hubs has a vape pen that he uses constantly. I wanted to rant about it here because it's really convenient and has helped him quit smoking. I don't mind the vape smell much at all and it goes away within 5 seconds anyways. I couldn't stand the smell of smoke! Kandypens.com has the Rubi, and I plan on buying him that for his bday coming up!

Don't even bother with KandyPens! The products they sell aren't worth your hard-earned cash. They won't even give refunds if you open the package, which is just unreasonable. I mean, if you don't try it, how will you know if it works or not, right?

I recently bought a vape pen from KandyPens, and it just didn't work well. From the first draw, it was already clogged, and I experienced difficulties getting it to function. I tried reaching out to their customer service, and they gave me a couple of suggested fixes, but none worked. One of their suggestions was to make a small hole in the center of the material with a toothpick to help with the draw. How absurd is that? And after all that, I'm still out $100.

It's a total rip-off, and I don't recommend anyone to purchase anything from them. Trust me, it's not worth the hassle.

Hey there, I just wanted to give my thanks to Kandypens for their awesome product and service. I recently purchased the silver surfer and it is amazing! So amazing, in fact, that when I received the 30% discount and free atomizer email, I jumped on the chance to get another limited edition gun metal pen. Kandypens really knows how to deal with their customers right!

From the speed of the shipping, to the quality of the product, everything about Kandypens is amazing! I can't wait to share my new pen with all of my friends and show them the true meaning of taste (at least when it comes to vaping).

Overall, Kandypens is a company that knows how to please their customers. I couldn't be happier with my purchase and I definitely recommend their products to anyone who is looking for a high-quality vaping experience.

I recently decided to buy a Flacko Jacko vaporizer in Mahogany, directly from Kandypens site for a reasonable $148. It was supposed to be a device I use 2-3 times a week, but to my disappointment, after only 3 months, the finish on the device started to chip away. It wasn't until after 6 months that the battery finally decided to die on me.

To add insult to injury, when I spoke with customer service about the defects, the response wasn't helpful. Despite sending in pictures and videos with decent response time, the solution offered to me was a different color battery case that didn't match my original device. Instead of receiving a replacement or any proper solution, I was left with a mismatched device that looked like it was made of junk.

I strongly advise against purchasing a Kandypen. Don't make the same mistake I did and waste your hard-earned cash on an unreliable product.

I gotta say, I was really disappointed with KandyPens. I mean, I read some reviews and thought it was gonna be amazing. But nope, it was a total waste of money.
First off, when you press that button it's like you're going to war with the thing. And then when you finally do manage to get some air going through the damn thing, you try to take a hit and...nada. It's like sucking on the tailpipe of a car, except you don't even get the satisfaction of inhaling some sweet exhaust.
And let's not even get started on the clogging. It's like a never-ending battle with that stupid tool they give you. And once you do finally get a hit, you're doing this weird balancing act trying not to scorch your lips or your fingers because the thing gets so freaking hot.
It's a shame, really. I even wrote a review on their website, but I doubt they'll show it. Just another case of bogus reviews making a crappy product look good.

So, I gotta say: my experience with KandyPens has left a lot to be desired. My first purchase was alright, but it took forever to arrive. And my second purchase? Well, let's just say it's been a real mess.

The thing is, their customer support is basically non-existent. And when they do finally respond, it's either super slow or they're just not helpful at all. When I ordered my product, they said it was in stock - I even double checked with them over chat. But after a few days passed with no updates, I sent them an email. And guess what? No response.

So, I opened a ticket. And what did they tell me when they finally bothered to respond a few days later? That the product was out of stock and I "must've missed their email". Except... I didn't miss any email. There wasn't one from them.

Anyway, I talked to Chris at KandyPens yesterday. He said he'd cancel and refund my order since it hadn't shipped yet. But guess what I got just an hour later? A "pre-shipment" notification. And they still haven't actually shipped anything.

Honestly, it feels pretty shady to me. Like they're just trying to charge my credit card without actually following through on anything. And that's not cool.

So yeah, I'd say it's probably best to steer clear of KandyPens. Their customer support is garbage, and their practices don't seem super above-board.

I recently purchased a vape pen from KandyPens and unfortunately, the product ended up being a complete dud. I reached out to the company to voice my dissatisfaction and they promised to send a better option in return. Well, that promise turned out to be a load of bull. Instead of an upgraded vape pen, I received a mouthpiece for a completely different model.

To say I am disappointed is an understatement. I trusted this company to make it right and they let me down. The fact that they didn't even bother to send a whole unit, but just a single part, is beyond frustrating. How am I supposed to use a mouthpiece without the actual vape pen itself?

KandyPens, you are a terrible company to deal with. I cannot stress this enough. You are completely incompetent, liars, and crooks. It's a shame that whoever owns this business is running it so poorly. They should be ashamed of themselves for running such a sham operation. It's clear that thieves have no soul or shame.

Enzo V. Lazzari.

So, about a year ago I got myself a Kandy Pen (Donuts) from the CT Medical marijuana dispensary that I always go to. I still remember that day, I was so excited to get my hands on it! Anyway, I saved the receipt and the vape pen for concentrates has been working perfectly fine. Only after a while, I realized that the threading where you unscrew the chamber had become stripped, making it wobbly and couldn't hold together.
I immediately reached out to their customer service and this guy Chris replied and sent a ticket number. The process was simple, I was asked to make a short 10 second video twice to show the threads were really stripped and I never had to return anything. After only 2 days, they sent me the replacement part and I was thrilled for the quick turnaround! But the problem is, the battery chamber(s) they mailed me twice now DO NOT WORK and they have even sent me the wrong part one time. I mean, three tries and I still have a broken Kandy Pen! It was crazy!
I have read reviews previously about Kandy Pens being particularly durable, but recently they have really let me down. Honestly, it is pretty disappointing to receive broken parts even when there's a LIFETIME GUARANTEE that is supposed to "make me whole". Yet, this is what they did to me. As if this isn't enough, they even stopped responding to my emails. At this point, I cannot trust Kandy Pens anymore. I'm pretty sure we are completely done.
FYI, I'll tweet this out too.

I recently had an unfortunate experience with Kandypens and their Miva 2 vape pen. I had only been using it for seven days, using it twice a day, when it started to break. And unfortunately, it just kept breaking. I contacted Kandypens about the issue, hoping for a speedy resolution, but it seems like they have other ideas.

After reaching out to Kandypens, they advised that my options were a replacement Miva 2 or a cheaper vape pen. However, since other arrangements had already been made, I didn't see a point in choosing either. The biggest problem I'm facing right now is that Kandypens refuses to provide a refund or any kind of compensation for the price difference between the Miva 2 and the cheaper model.

Initially, I had read reviews online prior to making my purchase that touted Kandypens' great customer service. It made me feel confident in choosing their company for my vaping needs. Unfortunately, my experience doesn't fit their positive reviews. I'm starting to question the authenticity of those glowing recommendations. If customer service is truly so good, why am I having such a terrible time with them?

I'm not someone who generally writes reviews for products or companies. But in this case, I felt it was important to share my experience. If someone else is doing research before making a purchase, I hope they come across this review. I would hate for them to end up in a similar situation due to the lack of actual reviews out there.

Overall, I wouldn't recommend Kandypens based on my personal experience with them. If I had to rate them, I would give them zero stars given how my situation was handled. My anonymity is not as important as warning others against a company that did not provide me with the care and attention I deserved as a paying customer.

So let me tell you about my experience with KandyPens. I finally received my pen and decided to give it a try. I loaded it with less than the suggested amount to see how it works. But, I immediately noticed that the pen got extremely hot to the point that it could burn my lips. I cleaned it and reloaded it, but unfortunately, I encountered the same problem. It was at that moment when I realized that the product was leaking under the glass table and onto the coil, resulting in a frustrating experience.

I decided to reach out to KandyPens and ask for some assistance. I sent pictures of the atomizer, hoping for a solution. After a while, they finally responded, stating that I had loaded too much, which was entirely false. They also advised me not to tip the pen when it's warm as it will leak into the air holes. Frankly, for the price point, I think that it shouldn't leak at all. This is the most expensive atomizer on the market, and yet the experience was far from satisfactory.

KandyPens did offer to send me a new atomizer as a replacement, which I appreciated. But, they only provided the white one as the black one that I paid for was not available (even though I could purchase one on their website). I received the new atomizer, loaded it with less than the recommended amount, and used it. Unfortunately, the pen still got incredibly hot after using it for two sesh modes. Furthermore, I noticed that the new atomizer produced a metallic and almost chemical taste that I just couldn't place.

I have yet to get this pen to produce even the smallest of hits, and now I feel like it's an absolute disaster. Their lack of a return policy doesn't make it any better, and I'm left feeling like KandyPens just ripped me off. Honestly, when it comes to pens like these, it's just better to purchase one elsewhere for less money. Let's just say that KandyPens is a no-go for me.

I wanna buy a new K-Vape from KandyPens, but before that, I gotta share my experience with y'all. Ya see, I thought it would be a good idea to cop one for myself on 2/17/16. KandyPens told me that it would be shipped the next business day. But lo and behold, it didn't. I hit them up several times but they wouldn't respond. I even contacted the Better Business Bureau only to get some sort of response. Finally, after I complained, they sent it.

On 2/22/16, I finally got my K-Vape. Plugged it in to charge and came back a while later, thinking it would be fully charged. I used it and to my surprise, it actually worked pretty well for about two hours before it died. I plugged it in and let it charge for over 15 hours, but nothing happened - no "fully charged" light, no nothing. I sent a message to customer support and got a reply from Karris who asked me to leave it charging overnight. I wrote back and told her that I already did that, but got the same response from her. So I sent the unit back on 2/24/16, at a cost of $2.60.

They sent me a new unit, but same old thing, it took over 15 hours to charge to only last two hours after being used. I hit up KandyPens, and they said to send it back, which I did on 3/2/16. Now, the question remains: will I ever get a working K-Vape or will I be sending back more defective units at a cost of $2.60 every time? Stay tuned, my fellow vapers.

I wanna share my thoughts about KandyPens and their warranty offer. They offer a lifetime warranty on the batteries which is kinda cool cuz when you're investing in something like this you want it to last, amirite? But my experience with them so far has been pretty whack. I tried hitting them up through email and phone but never heard anything back. It's mad frustrating cause I got questions and whatnot and I need some answers! Personally, I would go with Kind Pens instead. At least they're responsive and seem to actually care about their customers.

Okay, so I gotta give my two cents on KandyPens. I was excited to try out their Crystal Vape Pen, but dang was I disappointed. The mouthpiece got hotter than a jalapeno in the middle of July and ended up burning my lip. Like, ouch! I was hoping to return it, but they won't let me which sucks because now I can't use it at all. Honestly, their customer service could use a little work if you ask me. So, my advice? Stay away from this company if you can.

I gotta say, I had a really crappy experience with KandyPens. So I went ahead and ordered their Oura, but that thing was totally janky. I don't think I ever managed to get a clean hit off that thing, and it just broke down on me like right away. But that's not even the worst part. A few months later, somebody went ahead and stole my credit card number and used it to order a bunch of food on grubhub. And I just got a notification from KandyPens customer service on 4/23/2020, which is insane because that theft happened way back in November. Honestly, I'm not too stoked on this company and I think people would be better off avoiding them. There's gotta be better options out there.

Y'all seriously gotta get it together, KandyPens. What's up with these outrageous prices during these tough times? It's wack and dishonest if you ask me. Lucky for me, I found a legit company, Ganja Estates, that offers high quality products at reasonable prices. They don't waste my time with their speedy delivery and I trust them with my money. Do yourself a favor and skip out on KandyPens - go to Ganja Estates instead.

Alright, so let me tell you about my experience with this company called KandyPens. Honestly, if you receive a damaged item and the packaging is open, they won't accept any exchange or refund. I mean, what's the point of spending your hard-earned cash on something that's already broken upon arrival?

Not only that, their customer service is just straight-up confusing. They'll have you going around in circles without any clear resolution. It's like talking to a wall!

Personally, I find this kind of service to be absolutely appalling. Who wants to deal with drama like this? If you're like me and can't stand that kind of hassle, I say avoid this company altogether. They're only after your money and could care less if their product works or not.

So, to sum it up, my recommendation is: do not buy KandyPens. Trust me, it's not worth the hassle.

Yo, let me tell you about my experience with KandyPens. So, I ordered something from their website and then changed my mind like 2 mins later. But they wouldn't let me cancel it, which is just straight up whack. Instead, they were like, "oh, you gotta return it and pay shipping, but then we'll charge you an extra 30 bucks for handling." Like, what the heck man? That's some shady stuff right there. I'm definitely going to complain to my credit card company and the Better Business Bureau about their sneaky ways. Don't be fooled by KandyPens, people.

KandyPens is an online store where you can get yourself some really cool gadgets that will definitely elevate your vaping experience. However, after a bad run-in with their customer service representative, my experience with them was not so great. I had a few questions that I needed answering and I wrote to their customer service, but I never got a reply. It really felt like I was talking to a wall and it made me wonder if they were all just a bunch of scammers.

After this disappointing experience with KandyPens, I decided to take my business elsewhere. I heard about this website called ganja-estates.com and decided to give them a try. I placed an order and was given a tracking number. I checked the tracking number online and it said that my package was on its way. Then, a UPS shipping agency representative called me and let me know that my package would be arriving in just 2 days. Wow! I was really thrilled with the fast and reliable service that ganja-estates.com provided.

In conclusion, if you're looking for a great online store where you can buy vaping gadgets, KandyPens might not be the best choice due to their poor customer service. However, ganja-estates.com is a reliable and legit website that will not disappoint you.

I gotta say, I'm pretty disappointed with my experience with KandyPens. The session I had with my device just never seemed to work right from the start. I tried reaching out to their support team, and after a lot of back and forth, they finally sent me some new atomizers...but even those didn't get the job done. To top it off, they refused to refund my money even though I had only had the device for less than a month.

On top of that, their customer service has been pretty upsetting. When I tried to explain my frustrations on the phone, the guy I spoke to kept laughing at me. I mean, come on...that's just not cool. And to make matters worse, when I tried posting negative reviews on their website, they just went ahead and deleted them.

All in all, I have to say it's been a pretty terrible experience. The device itself never worked properly, and the customer service was just downright rude and unhelpful. Save yourself the trouble and try a different brand.

So, I decided to try KandyPens after reading some good reviews online. I was pretty pleased with my purchase, but then a notification popped up telling me that my card number had been stolen, along with the security code. Can you believe it? WTF, right?

Once I got a new card, it was clear that my old card had been used on a square device by someone who wasn't me. Luckily, I reported the theft and nothing happened, but seriously, this isn't the kind of problem you want from a company you're doing business with.

I did some additional research and it looks like KandyPens has had these problems for a while now. It's not just me. So, while I gave them three stars for good and bad, I wouldn't recommend them until they really beef up their security game.

It's a shame, because I was really happy with my initial purchase. But when you can't trust the company you're doing business with to protect your payment information, it's just not worth the risk.

KandyPens is not a company I would suggest doing business with. Let me tell you my experience with their product and customer service, it was a nightmare. I was so excited to receive my brand new Session vape pen, but my excitement disappeared quickly. When I took the Session out of the box, charged it up, and tried to turn it on, nothing happened - it wouldn't work. I was quite disappointed with this and immediately reached out to KandyPens for a refund, but they told me since I already opened the package, I couldn't get a refund. Seriously? How was I supposed to know it wouldn't work unless I plugged it in?

As an alternative, KandyPens offered me their so-called "highest level of support" even though the item had never worked. I wasn't thrilled about this, but I accepted it. But instead of solving my problem, they just gave me the runaround, and I felt like I was getting nowhere. I didn't feel like I was being taken seriously as a customer.

Overall, my experience with KandyPens was really terrible. They refused to honor my request for a refund, and their "highest level of support" didn't seem all that high. Frankly, I'm not sure how they can keep selling products and stay in business with such poor customer service. I would advise anyone to avoid this company, and their products like the plague.