Amazon AU review: Amazon account specialist

Someone hacked my account and used a stolen credit card.

I phoned Amazon and told them that I had not authorised the transactions. At this time I changed my password and added the OTP for extra security.

Two weeks later they said that my bank raised a dispute and are going to investigate. Remember my card was not used so my bank could not raise a dispute.

Mind you they never said they were putting my account on hold. It was only after the 9th or 10th email that I had sent that they said it was on hold to reduce any other issues.

The kicker is that I am flex driver and as my consumer account is on hold, so is my flex account. This means that I can not work and haven't for 2 months.

I get in touch with drivers support and they cant do anything. Customer service can only send an email to the account specialist department. The customer service can not open my account as its on hold and the account specialist department do not "have" phone lines to talk too.

When the account specialist do get back to you its the same generic email...

You need to pay to get your account re opened. They have not done an investigation and plainly treat you like a criminal. check my buying history, check the ip address, do your job.

Im honest and hard working, yet I am the one being treated like a criminal.