Amazon AU’s earns a 1.0-star rating from 2 reviews and 1 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.
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poor customer service /poor refund policy
I ordered an item from USA to be shipped to South Australia. received item.. didnt work and by looking at dented front panel it was a factory second. Arranged to ship back and paid $108 return postage. Was told by Amazon rep that the cost would be refunded to my bank account. Now after 1.5 hrs on chat, being disconnected 3 times by their rep.. phoning for 30 mins only to be transferred 3 times and left waiting on hold, was told they would only do a gift card.Nope not happening.. Will contact office of fair trading instead.
Recommendation: not worth the hassle
Terrible customer service would give a 0 if had option
My order was never delivered to me and I was confirmed 4 times of a refund. Then I got an email from their “specialist” team advising that they would not refund and threatened to stop my account (I am a paying prime customer). They then declined the refund, would not give me a complaint department and when I attempted to resolve via chat they cancelled the chat over and over. I’m out of pocket and they don’t care. The WORST customer service I have EVER seen. To date still no refund and they are ignoring my emails and disconnect chats
Recommendation: If anything goes wrong you have NO support
Amazon AU Complaints 1
Amazon account specialist
Someone hacked my account and used a stolen credit card.
I phoned Amazon and told them that I had not authorised the transactions. At this time I changed my password and added the OTP for extra security.
Two weeks later they said that my bank raised a dispute and are going to investigate. Remember my card was not used so my bank could not raise a dispute.
Mind you they never said they were putting my account on hold. It was only after the 9th or 10th email that I had sent that they said it was on hold to reduce any other issues.
The kicker is that I am flex driver and as my consumer account is on hold, so is my flex account. This means that I can not work and haven't for 2 months.
I get in touch with drivers support and they cant do anything. Customer service can only send an email to the account specialist department. The customer service can not open my account as its on hold and the account specialist department do not "have" phone lines to talk too.
When the account specialist do get back to you its the same generic email...
You need to pay to get your account re opened. They have not done an investigation and plainly treat you like a criminal. check my buying history, check the ip address, do your job.
Im honest and hard working, yet I am the one being treated like a criminal.
Desired outcome: Remove the hold on my account so I can work
Is Amazon AU Legit?
Amazon AU earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Amazon.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Amazon.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Amazon.com.au appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Amazon AU. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Amazon AU complaint handling
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Amazon AU Contacts
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Amazon AU social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Amazon AU contacts
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