Noon
Reviews and Complaints

After placing an order for 3 men's colognes, I encountered a frustrating experience with Noon. Despite meeting the criteria for a cashback offer, my order was abruptly canceled. Customer service was unresponsive and failed to address the issue effectively. Numerous attempts to resolve the matter were met with disappointment. The lack of accountability and poor communication left me dissatisfied with Noon's service.

I need iPhone xr if they can give me original phone. I will be very thank full to give me a phone. Xr 128 gb

Will never order again on Noon or Noon Daily. Orders are sent in piecemeal and one has to keep collecting deliveries over next few days. Simply painful and unprofessional. Dont know what kind of algorithm the mandarins at Noon are thinking. So utterly useless and inconvenient and environment unfriendly and wasteful. TERRIBLE! I usually am not so harsh but this is insane. Suffered a few weeks ago and it has started to happen again. I SWEAR I WILL NEVER ORDER AGAIN ON NOON EVEN IF THEY ARE THE ONLY ONES TO DELIVER ON PLANET EARTH. IT IS A JOKE! 3 KGS OF POTATOES GET DELIVERED IN TWO CONSIGNMENTS AND ONE PACK OF COKES GETS DELIVERED IN TWO CONSIGNMENTS AGAIN. HAVE NO POLITE WORDS TO DESCRIBE THE INANITY!
REVIEW ON 31 Jan: I do not accept your lame reply but I am revising my rating to four because all renaining items got delivered in one shot this morning and packing and quality was top class. It appears that someone in Noon Daily took notice of the inane way the deliveries were being made and put a stop to it. My rating would have been five had it not been for the bad reply.

Fast delivery and great experience, low price and deliver the correct item as mentioned on the website.

Great products and the best customer service, the best e commerce site in the region, i would choose noon over Amazon anytimes

This website is more than commercial site its have many unique products like vitamin C mostiraisor its wonderful product and value. Have many products with great prices

I recently purchased a MacBook Pro from Noon (noon.com) and unfortunately, it was not delivered as described in the product post. The post stated that the MacBook Pro was from the year 2012, but when I received it, the OS indicated that it was from early 2011. Additionally, there was a fault with the screen module/part, which had a play of about 15 degrees and did not stop at a position, leaning about 15 degrees backward.

I immediately submitted a return request through the Noon site and the next day, the Noon delivery team collected the MacBook Pro. However, I was concerned about when my money would be refunded so that I could purchase another one. To my surprise, I received an update on my account stating that the return was declined because the item was not in its original condition and did not meet their policy. I was confused because the MacBook Pro was returned in the same state and it only took 10-15 minutes to check the information on the Mac OS to verify what had happened to the product.

I contacted Noon's Live chat again and explained the situation. They opened a ticket number and said that they would take my case into consideration again. I also reached out to the supplier via WhatsApp and they assured me that there was no issue and that my money would be refunded so that I could order another MacBook Pro.

As of now, I am still waiting to hear back from Noon's experts and customer care regarding my refund. However, I did receive the MacBook Pro again today and noticed that the QC checking process had been completed. I also noticed that my repacking was not reopened and my packaging tapes were not torn off, which was a relief.

Overall, I am disappointed with the initial experience of receiving a faulty MacBook Pro and the confusion surrounding the return process. However, I appreciate the efforts of Noon's Live chat and the supplier to resolve the issue and I hope that my refund will be processed soon.

So, I wanted to buy a fridge online and I found Noon. It was showing the least delivery time, so I ordered it under the express delivery label. My previous fridge broke down and I needed one urgently. I called the customer service staff and told them that I needed it urgently since all my groceries were going to be wasted and I have 4 school-going children. They said to call them back again when the item shows shipped. The attitude was extremely laid back.

The next day it showed shipped, so I gave them a call again and they lied that they have placed it on an urgent basis. I followed up the next day and this time I found that there was no request raised. I asked them to understand my situation, but they again gave me false information and lied to me that they have requested for urgent delivery. Another day passed by and nothing happened. The day came when it was supposed to be delivered and I knew from my experience that Noon is utterly unprofessional. I gave them a call again at 1300 hrs, that my order is still not out for delivery, they lied again that I will receive it before 10 pm and after 4 pm, the status went from delivering today to may delivery in the next 72 hours.

I called them back and again they said it will take at least 24 hours more. They raised an urgent urgent delivery request and I asked them to transfer my call to a supervisor. The laid-back staff put me on hold and said that I can expect the call from the manager in 48 working hours. THIS IS UNACCEPTABLE! LYING AND DECEIVING! IT TOOK A TOTAL OF 14 DAYS TO DELIVER A PRODUCT WHICH THEY PROMISED TO DELIVER IN 3 DAYS UNDER EXPRESS DELIVERY. AND THAT MANAGER NEVER CALLED ME BACK, AFTER RAISING A CALL BACK REQUEST A TOTAL 8 TIMES. THIS IS THE LEVEL OF UNPROFESSIONALISM.

I didn't accept the fridge and got one on the 4th day since I expected such quality of service. Money came back after 2 more weeks. I am not going to buy anything from this ripoff company. Amazon Prime all the way.

I recently made an order on noon.com with their buy one get one free offer. I was excited to receive my two new shoes, but unfortunately, when they arrived, one of them was dirty and bent from the front. I immediately contacted their customer support to request a replacement shoe of the same size, but they told me they would need to contact me later to solve the problem. This was on May 27th, and I still hadn't heard back from them by the time I called them myself.

When I finally got through to their customer support, they told me they had found a solution, but they hadn't bothered to contact me about it. They said they would send someone to take the damaged shoe and that I would receive a refund on noon credit, which I could then transfer to my credit card. However, the next day, I woke up to find that someone had used my noon credit to order £500 worth of items and then cancelled the order. I immediately called their support again to report the issue and prevent any further transactions on my account.

Unfortunately, just a few hours later, someone had used my noon credit to order a mobile phone and a headset worth £3,700 and had even changed my phone number to theirs. I contacted noon.com again to report the issue and was told that I would need to wait 7 working days before I could transfer any money from my noon credit to my credit card. This seemed like an unreasonable amount of time to wait, especially considering that someone had hacked into my account and made fraudulent purchases.

When I raised a complaint about the situation, noon.com told me that I would need to wait an additional 2 days for someone to contact me and address my concerns. I was extremely frustrated with their lack of urgency and concern for their customers. It seemed like they were more interested in protecting their own interests than in helping me resolve the issue.

Overall, I was extremely disappointed with my experience with noon.com. Their customer support was unhelpful and unresponsive, and their security measures were clearly inadequate. I would not recommend this company to anyone, and I will be looking for alternative online retailers in the future.

Noon, oh Noon, what a disappointment! I recently purchased a high-end mobile phone from their platform, the OnePlus Nord, and boy, was that a mistake. The phone started malfunctioning soon after I bought it and I have had to submit warranty claims four times already. Can you believe that? Four times! And the problem still persists.

I have spent a considerable amount of money on this phone and it's frustrating to see Noon not taking my issue seriously. Their unprofessional staff, especially Ms. Fatima from the warranty department, speaks with so much attitude and arrogance. It's like they don't care about their customers at all.

I have shared my problem with Noon and even provided them with evidence that many others are facing the same issue. But they just stick to their policies and don't try to understand the problem. It's not every case that's the same, and there has to be a solution to the problem.

Here's a breakdown of my warranty claims:

S # Date Warranty Claim Number Action
1 11-Feb-22 WA-WAAEE*** Software updated
2 07-Mar-22 WA-WAAEE*** Mother Board Changed
3 31-Mar-22 WA-WAAEE*** No action taken
4 11-Apr-22 WA-WAAEE*** Software updated

I have repeatedly asked Noon not to send the faulty piece back, but they still did. I have given them enough chances, but they are hell-bent on not accepting the problem. The phone has been lying with the service center for more time than I have got to use it. It's frustrating, to say the least.

I strongly recommend that you do not buy anything from Noon. They don't care about their customers and their unprofessional staff is a testament to that. I don't trust Noon anymore and I won't sit quietly until my problem is resolved.

So, if you're thinking of buying something from Noon, think twice. It's not worth the hassle.

I have to say, I've never experienced such a terrible customer service as I have with Noon. They are liars, cheats, and they put the customer down to cover up their mistakes. I recently bought two Lego toys during the Lego sale and provided the full address, location pin, and requested a "leave at the door" service.

At first, I received calls from multiple delivery men, each asking me for my location, and I explained the location to them. After a while, I got fed up with the calls. Finally, I logged a complaint with Noon after 4-5 days since I had still not received the order. Noon promised to look into it at the outset and have my goods delivered, but to my dismay, I received an email a few days later saying they will be canceling my order since it was undeliverable! They asked me to purchase it again, but I would have to pay an extra Aed 215 this time (the discount amount), since there was no sale.

I refused and offered to pick the items myself from their warehouse. They said that was not possible. Furthermore, they started accusing me that the mistake was from my side because I didn't answer the delivery man's call. Also, they must have tried to deliver, but no one was there to collect the items! This is utter rubbish because I always have someone at home. Moreover, I had asked for the items to be left at the door! Noon so conveniently passed on the whole blame to me and even removed the "leave at the door" option from my order and said that it was never requested. Luckily, I had taken a screenshot and had proof! They processed a refund to my account without my consent. I didn't want a refund; I wanted the toys since they were birthday gifts (now overdue).

What I've hated is I've explained to them multiple times, but each time they pretend like they know nothing and give me this robotic reply to "reorder." Why should I reorder when there was no issue from my side and bear an additional cost of Aed 215? Moreover, they made me feel like a liar and bullied me over and over again.

The staff is extremely dishonest, bullies, and basically know nothing about customer service. Noon shouldn't be in this business at all! Dear readers, you're better off with Amazon- they've been extremely ethical and handled all issues so well! Noon, on the other hand, is totally unethical. Don't burn your fingers with Noon.

I've still not received a resolution from them and am awaiting one! Noon team- if you're reading this, please respond!

If there is one thing that can really sour an online shopping experience, it's poor customer service. Unfortunately, this is a problem that many customers have experienced when shopping with Noon (noon.com). In fact, one frustrated shopper recently took to the internet to air their grievances in a scathing review.

According to the reviewer, they and their spouse had ordered a number of items from Noon, and had initially requested a delivery date of January 19th. However, due to unforeseen circumstances on their end, they had to push the delivery date back to the 25th. While the reviewer attempted to communicate this change with Noon, they claim that their messages were largely ignored.

Shortly thereafter, the reviewer began receiving notifications that some of their items had been cancelled. Concerned and confused, they immediately reached out to Noon, only to be met with more frustration. Despite explaining the situation and their attempts to coordinate with the delivery driver, the reviewer claims that they were largely brushed off and told that their only recourse was to file a complaint. This continued for several days, with more and more items being cancelled each day.

In the end, the reviewer was left without some essential items, including a fridge, bedding, and dinnerware. They expressed their extreme irritation with Noon's lackluster response and vowed to leave negative reviews until they receive a satisfactory resolution.

It's clear that this is a situation that could have been handled much better by Noon's customer service team. While unforeseen circumstances do happen, it's up to the retailer to provide clear communication and work to find a solution that is in the best interest of the customer. Hopefully, Noon takes these criticisms to heart and works to improve their customer service experience.

My experience with Noon (noon.com) was nothing short of a nightmare. I ordered some food and was given a specific delivery window which I was eagerly looking forward to. However, when the delivery was slightly delayed, I was surprised to find missed calls on my phone. I called back and spoke to the driver who claimed that he may have called the wrong number. However, when I checked my app, I noticed it was the same number that I had missed calls from earlier. I immediately called the driver back and asked if he worked for noon, to which he confirmed. I requested him to update me on my delivery status and he promised to do so.

However, mere minutes after our conversation, the order was posted as undelivered on my app. I had a chat with L Farghaly from Noon regarding the same, and it was shocking how unhelpful she was. She stated that they could not deliver the food as the delivery was missed, and I was thoroughly disappointed. I was even willing to pay for the delivery, but she refused. I then requested her to at least tell me the location of the food so that I could pick it up myself but she kept repeating that customer service would contact me, which was extremely frustrating.

Unfortunately, to this day, no one has contacted me and it has been a few weeks since my order went undelivered. I paid for something that I never got delivery of, and incurred a significant loss as a result. I was highly disappointed with the level of service that I received from Noon and do not recommend anyone to use it either. It is absolutely unacceptable to have such a pathetic customer service where they refuse to pass on basic information to their customers. I have since stopped using the app altogether, and I urge others to do the same.

I recently had a very negative experience with Noon (noon.com). Unfortunately, I cannot recommend this online store due to several reasons. Firstly, I received fake items, which is an unacceptable and unethical practice. It is very disappointing to receive something you paid for, only to find out that it is not genuine. Additionally, this platform is full of scammers who are eager to take your money, but are not willing to provide a good service or honor any warranty claims.

Furthermore, I found the staff to be unprofessional and incompetent in dealing with my concerns. Their customer service is the worst I have ever experienced, and I would not like anyone to go through what I did. I strongly believe that Noon needs to change its management or close down its business entirely.

In contrast, when I had a similar experience with Amazon, I received excellent service. I bought an item for a reasonable amount of 34 Dirhams, but unfortunately, there was a problem with one of its parts. I contacted Amazon for warranty claim and they promptly came to my office, took back the item, and credited my account. I was very impressed by their efficient and effective service.

In addition, I found that Amazon and eBay handle unsatisfied customers very well, with good staff and management for warranty or customer service claims. Thus, I know that I can shop with confidence on these platforms, knowing that I will receive the best service possible.

Noon charged me a staggering amount of 1,545 /- AED, for an item that is readily available in the market for just 950 AED or maybe even less in some cases. This exorbitant price made me realize that I was paying more for an untrusted brand, which is unacceptable. I strongly feel that Noon's pricing strategy is primarily centered around exploiting unsuspecting customers, and this is a dishonest practice.

Finally, I decided to delete my Noon account due to this terrible experience. I have also shared my negative experience with Noon through my social media platforms. I hope that by doing so, more people will be aware of the company's terrible service and avoid going through what I did.

In conclusion, I believe that Noon needs to step up its game in terms of staff training, management, and genuine product offerings if it wants to stay competitive. Otherwise, it is best to close down its operations and give way to more honest and customer-centric platforms.

I am extremely disappointed by my experience with Noon (noon.com). I had placed an order with the order number NAEDB***195 on November 27th for a specific item, but unfortunately, the item still has not been delivered to me. Despite multiple attempts to contact customer care, I have received no viable response or resolution to this issue.

Initially, when I contacted customer care, I was informed that the issue would be sorted out within 24 hours. However, they failed to mention when that 24-hour period would begin. To make matters worse, when I reached out to them again for an update, they informed me that higher-level management would contact me within 4 hours to address my concerns. Regrettably, this did not happen, and I did not even receive a response from their lower-level management team.

I understand that Noon is a vast and busy company with numerous operations, but the lack of attention and resolution to my request is frustrating and unjustified. While two other items from my order were delivered, the primary item still remains outstanding.

It is incredibly distressing to be cheated as a customer by a company that claims to sell high-quality products and services. Unfortunately, they seem to have failed me as a customer, and their responses thus far have been fabricated and filled with lies.

Remarkably, their generic response posts with apologies and requests to call them is not helpful for an already disappointed customer. I have already called them, chatted with them, and exchanged emails, yet the matter remains unresolved. I am starting to think they are machines designed to measure the level of patience of individuals, and they should consider patenting it.

In conclusion, I am disappointed by my experience with Noon and feel compelled to give a one-star rating as there is no option for zero or negative ratings.

I recently had an experience with Noon (noon.com) that left me feeling frustrated and ignored. Despite numerous attempts to contact management for answers regarding my order, I received no response. My order number is NAEC***531.

I took the time to compose an email to Noon management outlining my questions and concerns, but unfortunately, it seems to have fallen on deaf ears. Why is it so difficult to receive a proper response from Noon management? As a customer, I believe that my questions and concerns should be taken seriously, and a response should be provided in a timely manner.

Specifically, I had two questions regarding my order. First, I'm curious about the repair work that was done on my device. The reports indicate that the device and software were updated, the device received new software, and the cache partition was wiped, yet the device still has issues. I strongly urge higher management at Noon to take a closer look at the seller's quality, as this device has needed repairs three times for the same issue.

Second, during the second repair, it was communicated to me that if a third repair was required, I would be eligible for a replacement or refund. I would like this to be confirmed in writing, with the added caveat that if further defects are detected, Noon is obliged to provide a full refund.

Additionally, I did not use this phone for nearly three months while it was being repaired, so I feel that I am entitled to an extended warranty. These concerns have been detailed and provided to Noon management, yet no response has been provided.

As a customer, I believe that I deserve to receive a timely response from management. This experience has left me feeling ignored and frustrated, and I believe that higher management at Noon should take steps to better address their customers' concerns.

If you're in the market for online shopping and considering Noon, please take a moment to read this review before making your purchase. Unfortunately, my experience with Noon has not been a pleasant one. The customer service agents I interacted with were unhelpful and uncaring and I had to constantly follow up with them to get a refund for my returned item.

My first order was for a laptop AC adapter, which was not delivered as described. I had to request a return and after a week, it was finally collected. However, the refund for the returned item took two weeks and was not yet credited to my account. Despite this setback, I decided to give Noon another chance and made a second order for a charger with the same description and photo provided on the website. Unfortunately, I received another incorrect item, causing me to waste a month of my time.

As if that was not bad enough, my third order, a mug, arrived broken. I am extremely disappointed and frustrated with this online shopping platform. I strongly advise those who are considering shopping with Noon to reconsider and buy directly from physical stores or Amazon, where they have better control over the quality of their products and their customer service level is much higher.

Through my experience, I have learned that Noon is not thorough in checking the items before sending them out, even when the seller has made a mistake. As a result, the customer ends up wasting time and money. In conclusion, I strongly advise against using Noon's platform due to their poor service and quality control.

As a disappointed customer of Noon, I would like to share my experience with their refurbished iPhone. Recently, I purchased a refurbished iPhone from Noon, which turned out to be defective. It looks like Noon doesn't have a proper system in place to check their refurbished products before selling them to customers, which resulted in me having to deal with a faulty phone.

The first issue with the phone was that it wasn't connecting to Wi-Fi, which I returned under warranty, and it was fixed. However, the second problem arose from the phone's screen freezing, which occurred a couple of months later. The phone was still under the warranty period, and I returned it to Noon for repair. But instead of fixing the issue, their customer support team is claiming that they cannot repair the phone as they have identified a scratch on the screen. It's frustrating to deal with a company that sells defective products and refuses to take responsibility for it.

I have contacted Noon's warranty team multiple times, and I've explained to them that the phone has internal issues and is not functional. However, they have dismissed my complaints and prioritized the scratch on the screen over the phone's functionality. The warranty team admitted to me that the scratch is only an aesthetic problem and is not related to the phone's internal issues, yet, they're still not willing to fix it. It's frustrating to see a company put more emphasis on minor details instead of focusing on their defective products.

Noon's customer support team is far from adequate in dealing with their customers' concerns, as they refuse to take responsibility for their products. I have been tossed between their warranty and customer support teams, with no one taking responsibility for the problem. Even the last person I spoke to said that he could not help me. It's unacceptable to treat customers like this, and I feel cheated by them.

I refuse to believe that the screen was scratched when I returned it. It's likely that their team caused the screen freezing issue while trying to fix the Wi-Fi issue internally. They're now using a minor scratch on the screen to avoid having to repair the defective product they sold me.

I am a disappointed customer and expect proper resolution and due compensation for the faulty product that Noon sold me. It's unacceptable for a company to cheat its customers by selling them unchecked and defective products. Noon needs to take responsibility for its unethical practices and improve its customer support team. I, for one, will never return to Noon and will not recommend them to anyone.

Initially, Noon was a standout e-commerce platform, offering great solutions, excellent services, and a wide range of products. However, consistency is key for any strong company, and Noon's inconsistency has been a major disappointment. They have been failing in many aspects recently, such as delivering damaged items with torn, squashed boxes, and frequently broken water bottles, resulting in massive messes.

Their customer service is a weak point too, as they do not have a set time-frame for when they will call, and sometimes ring up just to say they will call back later. Nowadays, emailing customers would be much better for updates on orders, yet they are rarely used. Even when they are, they are sometimes sent multiple times and in an unsatisfactory format.

Moreover, the charges on their site are comparatively high. Consumers are aware that they're paying extra for products to avoid driving to the store, yet Noon's delivery employees do not always follow the recommended instructions. They may knock on the door even if customers have asked them not to, leaving people irked.

Additionally, Noon sells products that they sometimes cannot provide services for, which is not professional. They need to incorporate all the specifications and policies for their suppliers to avoid erroneous purchases. They are not impressing customers by having more suppliers in their catalogue.

Recently, I had a terrible experience with Noon and decided never to use their platform again. I had purchased a soap dispenser that arrived visibly dirty with germs all over - as if it had been used in a public bathroom for years. I took pictures and sent them to Noon's customer service team, but every time they called back, they asked the same questions, even though the images were available. I received calls even on weekends, which was quite annoying. It took almost two weeks for me to get a proper solution, and by that point, I was highly frustrated.

Overall, Noon's customer complaints process was not taken seriously enough, and they need better management over their suppliers. If customers need something urgently, they should try an alternative source or, better yet, buy it from a physical store to ensure that they get genuine products.

I recently had an extremely negative experience with Noon (noon.com) and felt compelled to share my story. I ordered a TV as a birthday present with a delivery date of December 29th. Unfortunately, the TV did not arrive on that day despite being loaded into the delivery car around 2 pm. I attempted to contact customer support several times throughout the day to gain insight into the approximate delivery time, but received unhelpful and vague answers each time.

I finally received two messages at 9:30 pm, one stating the driver's number and the second indicating that the delivery had failed because the driver could not reach me. I attempted to contact the courier multiple times to no avail. Finally, the following day, I was able to get in touch with the courier who told me that he had not been able to deliver the TV because it didn't fit in his car. This was in direct conflict with the SMS updates I had received stating that the TV had been loaded into the delivery car the day before.

I left a complaint with customer service and was assured that the lying courier would be fired. I requested delivery the following day, my actual birthday, no later than 1 pm. I was told by customer service that it would be arranged. Unfortunately, the TV did not arrive that day, and when I contacted customer service, they gave me vague and unhelpful answers once again.

I eventually spoke to a representative who informed me that I could not choose a delivery date or reschedule with them directly. I was also told that it would take 24-48 hours for someone to look into my complaint. The next day, the courier called me saying that he would be at my door in 20 minutes disregarding the request to deliver on a different day other than the 31st.

On January 1st, the courier indicated that my order had been loaded into the car at 12:36 pm. I cancelled my plans for the day to wait for the delivery to arrive. Yet, I received two messages at 7:42 pm stating that the courier could not reach me, and the delivery had failed once again. The same courier whom I had complained about earlier lied and did not show up again.

This whole ordeal has been incredibly disappointing and upsetting. My birthday present has yet to arrive, and I had to cancel plans that I was eagerly anticipating. Noon's unreliability and lack of transparency have left me feeling completely let down. I do not recommend their services and hope that others will avoid the same negative experience that I had.

I was told that my order would arrive today. After I called the call centre I was told that the person who should have delivered my items said that I did not answer my calls and or messages. I received no calls nor messages from the delivery person yet he canceled my orders. I was told that a complaint was logged but it still shows on my orders that my items have been canceled.

I did not cancel my orders and would like to know by when I will receive it

This is to report a fraud transaction that has been gone from my Credit Card No ending with 0990 through the platform of Noonpay

Below are the transaction numbers which has been received from Bank and the amount:

1. Bank Transaction no: 372120 AED 5,000

2. Bank Transaction no: 372121 AED 5,000

3. Bank Transaction no: 372122 AED 5,000

The registered mobile number of the Card Holder is [protected]

I order iphone case last week but to my surprise you sent a notification said your orde is out for delivery. Again you sent another mssage said there is no respond we are going to cancel your order within 24 hrs.Respond to your courier he or she never called me ,i'm really surprised with your communication skilled.

Please deliver my item on given adress and my order number is naef90049248188. My phone number is [protected].

This delivery person of yours with Mobile +[protected] can not understand and is very rude and complains too much. I am a customer of NOON for long time now...and please dont hire people like this...they have a hard time understanding. How many times i told him but can not understand simple english and arabic mixed ...

This person will ruin the reputation of NOON

Thank you

Engr Simound Camomot

My experience with Noon (noon.com) was nothing short of a nightmare. I ordered some food and was given a specific delivery window which I was eagerly looking forward to. However, when the delivery was slightly delayed, I was surprised to find missed calls on my phone. I called back and spoke to the driver who claimed that he may have called the wrong number. However, when I checked my app, I noticed it was the same number that I had missed calls from earlier. I immediately called the driver back and asked if he worked for noon, to which he confirmed. I requested him to update me on my delivery status and he promised to do so.

However, mere minutes after our conversation, the order was posted as undelivered on my app. I had a chat with L Farghaly from Noon regarding the same, and it was shocking how unhelpful she was. She stated that they could not deliver the food as the delivery was missed, and I was thoroughly disappointed. I was even willing to pay for the delivery, but she refused. I then requested her to at least tell me the location of the food so that I could pick it up myself but she kept repeating that customer service would contact me, which was extremely frustrating.

Unfortunately, to this day, no one has contacted me and it has been a few weeks since my order went undelivered. I paid for something that I never got delivery of, and incurred a significant loss as a result. I was highly disappointed with the level of service that I received from Noon and do not recommend anyone to use it either. It is absolutely unacceptable to have such a pathetic customer service where they refuse to pass on basic information to their customers. I have since stopped using the app altogether, and I urge others to do the same.

I recently had a very negative experience with Noon (noon.com). Unfortunately, I cannot recommend this online store due to several reasons. Firstly, I received fake items, which is an unacceptable and unethical practice. It is very disappointing to receive something you paid for, only to find out that it is not genuine. Additionally, this platform is full of scammers who are eager to take your money, but are not willing to provide a good service or honor any warranty claims.

Furthermore, I found the staff to be unprofessional and incompetent in dealing with my concerns. Their customer service is the worst I have ever experienced, and I would not like anyone to go through what I did. I strongly believe that Noon needs to change its management or close down its business entirely.

In contrast, when I had a similar experience with Amazon, I received excellent service. I bought an item for a reasonable amount of 34 Dirhams, but unfortunately, there was a problem with one of its parts. I contacted Amazon for warranty claim and they promptly came to my office, took back the item, and credited my account. I was very impressed by their efficient and effective service.

In addition, I found that Amazon and eBay handle unsatisfied customers very well, with good staff and management for warranty or customer service claims. Thus, I know that I can shop with confidence on these platforms, knowing that I will receive the best service possible.

Noon charged me a staggering amount of 1,545 /- AED, for an item that is readily available in the market for just 950 AED or maybe even less in some cases. This exorbitant price made me realize that I was paying more for an untrusted brand, which is unacceptable. I strongly feel that Noon's pricing strategy is primarily centered around exploiting unsuspecting customers, and this is a dishonest practice.

Finally, I decided to delete my Noon account due to this terrible experience. I have also shared my negative experience with Noon through my social media platforms. I hope that by doing so, more people will be aware of the company's terrible service and avoid going through what I did.

In conclusion, I believe that Noon needs to step up its game in terms of staff training, management, and genuine product offerings if it wants to stay competitive. Otherwise, it is best to close down its operations and give way to more honest and customer-centric platforms.

I am extremely disappointed by my experience with Noon (noon.com). I had placed an order with the order number NAEDB***195 on November 27th for a specific item, but unfortunately, the item still has not been delivered to me. Despite multiple attempts to contact customer care, I have received no viable response or resolution to this issue.

Initially, when I contacted customer care, I was informed that the issue would be sorted out within 24 hours. However, they failed to mention when that 24-hour period would begin. To make matters worse, when I reached out to them again for an update, they informed me that higher-level management would contact me within 4 hours to address my concerns. Regrettably, this did not happen, and I did not even receive a response from their lower-level management team.

I understand that Noon is a vast and busy company with numerous operations, but the lack of attention and resolution to my request is frustrating and unjustified. While two other items from my order were delivered, the primary item still remains outstanding.

It is incredibly distressing to be cheated as a customer by a company that claims to sell high-quality products and services. Unfortunately, they seem to have failed me as a customer, and their responses thus far have been fabricated and filled with lies.

Remarkably, their generic response posts with apologies and requests to call them is not helpful for an already disappointed customer. I have already called them, chatted with them, and exchanged emails, yet the matter remains unresolved. I am starting to think they are machines designed to measure the level of patience of individuals, and they should consider patenting it.

In conclusion, I am disappointed by my experience with Noon and feel compelled to give a one-star rating as there is no option for zero or negative ratings.

I recently made a purchase on Noon for a renewed MacBook Pro, but unfortunately, I was not satisfied with the product I received. Although the name of the MacBook Pro was renewed, it seemed like someone had already used it before and just put it on sleep mode. The Mac was getting hot like a water boiler, there was a small white color fading on the display, and a full Apple sticker had been pasted on top of the Apple logo part.

I immediately returned the product to the Noon facility, but I was disappointed when no one contacted me to explain what had happened. Instead, they simply returned the product to me, stating that it was not covered by my policy. I felt frustrated and like I had been sold a faulty product.

After realizing that the item had a 6-month warranty, I requested assistance. However, I was disappointed when no one called me back for 3-4 days after filing the first case, so I had to call to follow up. This happened again when I filed a second case, and five days passed with no contact. Today, I had to call for the third time to follow up, and again they filed a case. I hope they don't ask me to return three Macs!

I have been a loyal customer of Noon for years, but this is the first time I have had such an issue. Unfortunately, their customer service and management have been very poor. I am not sure what the management does, as they seem to be ignoring customer complaints.

I don't know what to do next. I think I will have to call for a fourth follow-up and file a claim again. This is frustrating!

Despite this experience, I still recommend Noon for everything except electronics. After all, only electronics bring the E-commerce up, right?

I recently had an experience with Noon (noon.com) that left me feeling frustrated and ignored. Despite numerous attempts to contact management for answers regarding my order, I received no response. My order number is NAEC***531.

I took the time to compose an email to Noon management outlining my questions and concerns, but unfortunately, it seems to have fallen on deaf ears. Why is it so difficult to receive a proper response from Noon management? As a customer, I believe that my questions and concerns should be taken seriously, and a response should be provided in a timely manner.

Specifically, I had two questions regarding my order. First, I'm curious about the repair work that was done on my device. The reports indicate that the device and software were updated, the device received new software, and the cache partition was wiped, yet the device still has issues. I strongly urge higher management at Noon to take a closer look at the seller's quality, as this device has needed repairs three times for the same issue.

Second, during the second repair, it was communicated to me that if a third repair was required, I would be eligible for a replacement or refund. I would like this to be confirmed in writing, with the added caveat that if further defects are detected, Noon is obliged to provide a full refund.

Additionally, I did not use this phone for nearly three months while it was being repaired, so I feel that I am entitled to an extended warranty. These concerns have been detailed and provided to Noon management, yet no response has been provided.

As a customer, I believe that I deserve to receive a timely response from management. This experience has left me feeling ignored and frustrated, and I believe that higher management at Noon should take steps to better address their customers' concerns.

I recently bought a brand new iPhone 14 Pro Max from Noon, but unfortunately, the product I received was defective. I was really disappointed and frustrated with the whole experience. I requested a refund, but the customer service at Noon was extremely unhelpful and disrespectful throughout the entire process.

My phone was picked up twice, and I was shocked when my refund request was rejected twice as well. They claimed that there was no manufacturing defect, even though the battery was draining faster than any other iPhone I have ever used. I was promised a 100% refund, but it seemed like they were just trying to steal my money and run away.

I have been following up on this issue for two weeks now, every single day, but they refuse to get someone from escalation to call me back. It's really frustrating, and I feel like they are just trying to avoid returning my money. Finally, when I received a call from escalation, the person who called me was really rude and unprofessional. They told me to accept the phone delivery when it is sent back, even though the refund was rejected by quality check. They also said that I should either raise another request and send the phone back for the third time or go to Apple, get documents stating the product is defective, take videos and photos of the issue, and only then they can help. The worst part was when they hung up the phone in my face. This is not how customer service should be!

In my opinion, Noon is the worst company I have ever dealt with in the UAE. They will steal your money in broad daylight, lie to you, and disrespect you in case of any problems. They are not following their own policies, which clearly state that if there is a manufacturing defect in the product, Noon is liable to process the refund. Instead, my phone is going back and forth between Noon and myself. It's really frustrating, and I feel like they are running a major scam!

I would strongly advise you to spend your money elsewhere and boycott Noon. It's better to order from Amazon, as Noon is an absolute scam. Don't waste your time and money on this company!

I gotta tell ya, I tried Noon Grocery again even though I had a bad experience with them before. I ordered some important stuff and also snagged a sweet deal on something else. The delivery was supposed to come the next day but it didn't show up until late at night. And get this, out of the four things I ordered, three of them were missing! And those three things were essential breakfast items like eggs and sliced bread. Instead, I got two things I didn't even order and couldn't use.

So I complained through the app and sent pictures and everything. But I didn't hear anything back. Two days later, they only refunded me for two of the missing items. I called the call center and they said they could only refund me and that I should just order the same stuff again. But it wasn't even available for the same price anymore! They said someone would contact me within four hours but it took 96 hours and I had to call them again and explain everything all over again.

They still wouldn't do anything except refund me to my Noon wallet. But they charged me a service fee for the order and I'm not even gonna use that wallet anymore after this mess. The whole thing was so disappointing and frustrating. I wasted my time and didn't even get what I ordered. I'm not happy about it at all.

As a concerned customer, I wanted to share my experience with Noon.com and the seller AIM2020. I was disappointed with the slow and unreliable service that I received from this particular seller. It seemed as though they did not prioritize the orders they received and only shipped them out when they felt like it. This kind of attitude is simply unacceptable in the highly competitive world of business.

What's more, I was further disappointed by the lack of communication on the part of the Noon team. When I was a seller on the platform, I used to receive daily calls urging me to ship out the orders as soon as possible. Yet, when it was time for me to receive my own order, the team was completely silent.

I get the feeling that the Noon team is partial towards certain sellers, and this is definitely not good for business. It's important that all sellers on the platform receive equal treatment. I also found it interesting that there was no response from the Noon team in this particular case. It makes me wonder if they are aware of the issue, or if they simply do not care.

Overall, my experience with Noon.com and AIM2020 was not a positive one. I would urge the team to take a closer look at their sellers' performance and provide better support for their customers. In today's fast-paced world, customers expect reliable service and quick delivery. Anything less than that is simply unacceptable.

When I first heard of Noon.com, I was excited to try them out as it seemed like a convenient way to shop online. However, my experience with them turned out to be quite disappointing. I had placed an order with them on December 26, 2019, and received a shipment on December 31, but to my surprise, the package did not contain the item I had ordered. Instead, there was an item included that I did not request.

Naturally, I contacted their customer service via multiple channels, including WhatsApp and phone calls, in an effort to resolve the issue. I also raised several complaints (#[protected] and #[protected]) with the expectation that someone would finally help me rectify the matter. Unfortunately, despite several promises to solve the issue within 12 hours, the problem remained unresolved.

To my dismay, the customer service agent even tried to make a decision on my behalf regarding the order without consulting me, which was unacceptable. Not satisfied with the service I had received thus far, I requested a refund and asked that the amount be credited back to my credit card. However, the issue remained unresolved, and I was left disappointed.

However, to my relief, I was eventually contacted by the complaints department who promised to help me resolve the issue ASAP. As of January 8th, 2020, the problem was finally resolved, and I received a refund in the form of Noon credits. While I'm glad that the issue was eventually resolved, my overall experience with Noon.com was marred by poor customer service and a lack of prompt follow-up.

I recently had an extremely disappointing experience with noon.com that I would like to share. Unfortunately, I was taken advantage of and left feeling extremely frustrated. I purchased an iPhone from noon.com and was shocked to find out that they don't offer Apple warranty, instead they have their own noon warranty. The issue with this is that the noon warranty is essentially useless compared to Apple's warranty.

I was extremely aggravated by this and when I attempted to return the device, I found myself hitting one obstacle after another. Noon refused to issue a refund immediately, citing policies that seemed to protect their own interests rather than their customers. They also failed to provide proper customer service and follow up with the status of my return. I was provided with a return ID RNAECA00546535 and despite this, nobody has reached out to me regarding my return which only adds to my frustration.

It has also come to my attention that noon.com appears to be selling fake iPhones and listing them as new. This is extremely concerning and unethical. I would strongly advise others to avoid purchasing iPhones from noon.com as they seem to be selling refurbished phones in the name of new ones. This is false representation and I cannot stress enough how unethical it is as it goes against the principles of customer satisfaction and honesty.

Overall, I feel extremely disappointed by my experience with noon.com. I hope that they will take these criticisms to heart and change their practices, as I would never want anyone else to go through this. In conclusion, I cannot recommend noon.com and urge people to exercise caution and research before making any purchases with them.

The experience with Noon was unfortunately disappointing to say the least. As a customer, I had ordered 625 ml Nivea products only to receive 400 ml ones instead. Despite requesting that the product be returned and replaced, I was informed that Noon does not have such an option and the only resolution they could offer was to refund my payment. This meant that I would have to wait for a rather long period of time, specifically, 7-14 days for the refund to reflect in my account.

Adding insult to injury, customers located in Hatta, Dubai incur a delivery charge unless their order exceeds AED 220. As a result, to ensure savings, I habitually purchase items over AED 250. When I attempted to address the issue and obtain a waiver for shipping charges, Noon's customer support team assured me that they would try to accommodate my request as a gesture of good will for my next order. Taking them at their word, I went ahead and placed another order. Much to my dismay, I was later informed that the team did not have the necessary authority to waive the shipping charges after all.

This entire experience has cost me both my time and money, and as a result, I am hesitant to ever shop from Noon again. I much prefer the reliable and efficient services offered by Amazon, where customers are cherished and treated with respect.

I recently placed an order on noon.com for some essential items. As many of us do, I paid online with my credit card and eagerly awaited my delivery. I placed my order on a Saturday morning and selected Sunday evening for delivery since I needed the items rather urgently. Unfortunately, on Sunday night, I received an SMS from noon.com indicating that my order might be delayed. This initially filled me with uncertainty, as I had been really counting on my order arriving on time.

After a short delay, I then received another SMS saying that my order was out for delivery, and I was relieved. However, much to my disappointment, the third day arrived with no sign of my order, nor did I even receive a call from their team. When I called their customer service line, nobody picked up the phone, and they didn’t even bother returning my calls. I was desperate for a response, so I sent them an email but still received no response. I also messaged them through Instagram, but they didn’t consider it necessary to respond.

After knocking on all available doors, I finally asked them to cancel my order due to their unsatisfactory delivery and customer service. That was when they finally responded, stating that they had tried to contact me but I did not respond. To my utter surprise, it was a lie because I did not receive any call or message from them. It was really frustrating to hear this, and it further caused me more anxiety over the delay.

Overall, my experience with noon.com has not been great. While the website and ordering service itself seemed fine, the delivery and customer service were incredibly underwhelming. I would think twice before using them again.

I recently tried using noon.com during their national day event and unfortunately, my experience was less than satisfactory. I had placed several orders with varying delivery dates ranging from September 25th to October 17th.

My first shipment arrived on September 25th, however, I wasn't home at the time of delivery. I tried to arrange with the driver to deliver the package to a location that was only 20 minutes away from my home, but he refused, stating that he was only permitted to deliver to my listed address. Feeling frustrated, I decided to reach out to customer support to reschedule all of my shipments to be delivered on October 1st.

This is where my experience with noon.com started to unravel. Despite confirming the new scheduled delivery dates with the customer service representative, I continued to receive daily notifications stating that my shipments were out for delivery. Every day, couriers would contact me insisting to deliver the packages which led to me to have to call customer support on a daily basis to correct the delivery schedule. I even requested to speak with the manager, who contacted me while I was in a meeting, but unfortunately, I was unable to take the call and requested a return call at 2:30 PM. To my disappointment, no one ever contacted me again.

Finally, on October 1st, the delivery date I had rescheduled for, only one out of two of my expected shipments was delivered. When the courier arrived, they were extremely rude and disrespectful, making the entire experience even more frustrating.

Based on my experience, I would not recommend using noon.com. I was extremely disappointed with their lack of communication and poor customer service. I have decided to cancel all of my remaining orders and will opt to use Amazon for my future online shopping needs.

When it comes to online shopping, Amazon is the clear winner in many aspects. Firstly, their customer service is top-notch and unbeatable. Any issues with products or orders can easily be resolved with a quick call or chat with their helpful support team. Additionally, their prices are often the best available, and with their subscription service, Prime, orders can be delivered in a speedy manner. Even if they miss a delivery, Amazon goes above and beyond to make up for it. Moreover, the sellers on Amazon are reliable and there is access to products from the US with Prime free shipping, making the shopping experience even better.

After Amazon acquired Souq, they turned it into an even better platform and I am thrilled about it. However, Noon is another story. Whilst they have faster standard delivery compared to Amazon, they struggle with everything else mentioned above. They host unreliable and fake sellers, which often leads to canceled orders and wasted money. To make things worse, they will cancel orders and keep the money on their account, rather than refunding it directly to a customer's credit card. One order made during a special event was reportedly canceled with a message stating that the item was no longer available with other sellers. However, this proved to be false as the item was still being sold by other retailers, albeit at a higher price.

As a frequent Amazon customer, I have purchased various items ranging from electronics to perfume, and have never had a single issue. In contrast, even one order from Noon, despite being partially delivered, was canceled, making me wonder about the inconsistent customer service. It seems that Amazon remains the more reliable and trustworthy option when it comes to e-commerce platforms.

Recently, I ordered a face cream (order no. NAEDB***332-S1) from Noon (noon.com) and unfortunately, I received a very bad product. Upon receiving the package, it was evident that the packaging of the item was torn in various places and the box was opened. Due to this, the cream that came in a bottle spread all over, ruining the entire product. As a customer, I am quite concerned about the quality of products that are being sent by Noon. How could they not check the condition of the products before sending them out to customers? Such disregard for the product and packaging itself seems unacceptable and unprofessional.

Furthermore, when I reached out to their customer service agents with my complaint, my experience was far from satisfactory. The representatives turned a deaf ear to my concerns and closed my complaint case without communicating any information to me. Despite tirelessly following up with them for weeks, I was left with no solution to my problem. As a customer, I expect better customer service and a more responsible approach towards ensuring customer satisfaction.

To this day, I am extremely disappointed that my matter hasn't been resolved. Noon has been provided with my order number and all other pertinent information, but they haven't made an effort to rectify the problem. It seems like the representatives that are responding to complaints are simply bots, unable to understand human emotions and concerns. Layla, who responded to my complaint in particular, seems to be making empty promises and wasting my time instead of taking effective actions to resolve the issue.

In conclusion, I would have appreciated a more satisfactory and prompt solution to my complaint with Noon. As a customer, I have been put through a painful experience due to their unprofessionalism and lack of responsibility. I highly recommend that noon.com take necessary steps to improve their customer service and delivery quality if they wish to retain customers.

I recently purchased a Samsung S10 E from Noon.com with the help of a friend in the UAE. Unfortunately, upon receiving the phone and attempting to set it up as normal, I discovered that it was locked with some third-party companies. The service support team only offered apologies and no action has been taken in the six days since then.

To make matters worse, I have since moved to Oman and the support team has told me that they cannot do anything until the phone is back in the UAE. As you can imagine, I am incredibly upset that I have spent so much money on a phone that is essentially useless to me at the moment.

To add to my frustration, it has now been 12 days since I raised my complaint and it still has not been resolved. The delayed responses are both inconvenient and disappointing, and it makes me wonder how I can trust Noon.com and their products in the future.

The support I have received thus far has been subpar and has left me feeling completely unsure of what to do next. It is incredibly disappointing to be unable to use an expensive piece of technology, and the lack of support from Noon.com has only added to my confusion and frustration.

They finally agreed to take the phone back for a refund on the 15th of February and assured me it would be returned within two days. However, it has now been four days and I received a new update stating that they will call within 48 hours. It is incredibly frustrating to be an unlucky end user who has not been able to use the phone since I purchased it, and now I have to follow up every day just to get my money back.

I urge others to beware of dealing with people like this, as they will not only waste your time, but also your hard-earned money.