Bonfire
Reviews and Complaints

I have never had customer service like Bonfire! I ordered a medium hoodie for my teenage daughter and it was too small since she likes oversized. We asked to exchange for an XL and they immediately responded and is sending a new one! They are letting us keep the other one to gift to someone! Easiest exchange ever! Thank you Bonfire!

The absolute BEST customer service I’ve dealt with! Ordered two shirts to help support a friends daughter and one was too big, they sent me a new one right away and suggested I give the one that didn’t fit to a friend! The quality of the shirts is great, and I love the design! I would 100% recommended them to anyone in the future ?

I received a Hoodie that ran smaller then I had experienced before. I had not tried the hoodie on until I had it a two months. I reached out to Bonfire and Hannah bent over backwards to help me. I was asked if I wanted a refund or replacement. I took the replacement. It was so appreciated to get such great customer service from Hannah.

I ordered one t-shirt to support a work-related fundraiser. The logo was a bit off. Beka replied to my inquiry quickly and professionally. Beka was so friendly and responsive, she made the return process totally easy. T-shirts can be purchased anywhere, but the customer service at Bonfire makes them really stand apart. Keep up the good work!

First of all I want to say the design on products I ordered was really super good looking. However one item didn’t fit and I didn’t like the material on another. I contacted the support team to explain issue. They got back to me way quicker than I expected and was able to replace my items with a better option. I was so impressed with the professionalism and courtesy they showed ! Thank you so much !

Beka is the BEST! I had a question / issue which I really did not think could be resolved, but Beka responded immediately and fixed the situation! The order I placed for a GA House Rabbit t-shirt was my first experience with Bonfire. Beka has inspired confidence, and I am likely to use Bonfire again because of her. Beka represents Bonfire extremely well, and she helps customers extremely well, too. Beka is the BEST!

As a business owner, customer service is very important. In the midst of COVID-19, I placed my initial order as a new customer. Not only did Paige and Lauren provide exceptional customer service to ensure design accuracy and timely delivery, Lauren went above and beyond to correct an innocent mishap with my order. I’m an extremely happy customer! Thank you both so much and all continue to be safe and healthy. ? #NoMoreRunning #EmpowerOneInspireMany

Lauren deserves a 5-star, A+ rating for her superb customer service and sales skills. I have worked with Lauren this past year and have been so impressed with her from day one. Initially, I had worked with other sales reps and was not as impressed as I was with Lauren, so I made sure to keep her contact information so she could be my number one contact. She is very friendly, knowledgeable, professional, customer focused, and has always been so responsive with any questions or issues I ever had. She is also very knowledgeable of all Bonfire products and procedures. Recently, we had an error with our last campaign, and I was so upset and stressed, but I had confidence in Lauren and the Bonfire team that they would handle the issue in a professional manner and stay true to their top-rated reputation, and they did. Lauren handled the situation so professionally and in such a timely manner, my customers were also very impressed with the results as well. Even when there was an unfortunate error in our order, she handled it like a pro and in turn impressed my customers and kept Bonfire’s top-rated reputation. I believe we have had such successful campaigns because I always had Lauren by my side to direct me and support me with any questions, or changes I needed to make. Thank you, Lauren and the Bonfire team, for providing excellent and friendly customer service and support, along with great quality products.

Bonfire... What can I say. What an incredibly easy way to raise funds for those in need. I went in with my own custom logo, added font using Bonfire's website. In just over an hour I had a campaign set up and launched to raise funds for a dear friend with ALS. In less than 24 hours using Bonfire's impressive customizable webstore and the reach of social media we have already raised over $*** and sold over 100 items. None of the above cost me, the campaign head a single penny. I highly recommend Bonfire or fundraising.

Bonfire is already an amazing site to find creative, fun, unique, & quality items that support amazing causes, but also, their customer service is stupendous. I found an item and a cause to support and went through purchasing it, but then, OH NO, 48 hours later I found a new campaign to support that I loved even more. I'm ballin on a budget, so Callie from Bonfire was able to help refund me for the first item so I could put all of my funds toward the new one. It was easy and she was super helpful/nice. 10/10 will be a customer again!

This company is TERRIBLE at communication! They have no phone number you can call to actually speak with someone, and clearly no one answers the support emails because I have sent two without response. When my order was delayed, and I knew I would be moved to a new address by the time it was ready, I tried to have the shipping address changed but NO ONE responded. When my order was finally shipped it, of course, went to the wrong address and is now stuck in limbo. Who knows if I will ever see my order or a refund! Worst customer service ever!

A hugh thanks to Angela, who gave me fantastic support with my problem. The delivery of my ordered T-shirts took more than 2 months, due to the fact that the customs office of the Austrian Post made a mistake and returned my shipment to Bonfire without trying to deliver it to me. After I informed Angela of my problems, she helped me to get finally my T-shirts. It seems it's easy to order something online, but you can't be sure, that the delivery from US to Europe works without problems. Bonfire can really be proud of such courteous and competent employees like Angela. THANK YOU !

If I could rate the product that I received from this company as zero, I would. I am completely dissatisfied with the quality of the product and that they actually allowed it to ship. For the amount of money and the quality received, it is completely unacceptable. The product being a shirt with vinyl print that is barely visible, but you can surely see where they pressed it on. Colors are not the same and overall very poor quality for a company that claims to work with charity and fund raising organizations. If you dont want your money stolen for a crappy product, avoid this company.

We have ordered from Bonfire for a few years. And in the past they have always been ok quality for what you get, and it was always a fundraiser so we just did it. This time we were BEYOND disappointed. We ordered in mid-July and received mid-August. The products we received are wrong sizes, wrong items, crooked and faded printing, and holes in the shirts. We held a kids large up to an adult large and the are practically the same size (about 1/2 off on each side). We have a lot of unhappy people and will not be going back to Bonfire for orders again. Out of about 20 shirts sold, not one single shirt was good quality!

I placed (at different times) 3 orders. The first order was fraught with delays & repeated unmet est. Del. Dates however the other two (placed weeks after the first problematic order) went smoothly as per the original est delivery dates.Throughout the first experience the customer service was on-point, responsive & professional. Bonfire (I conjectured) was inundated with an unexpected volume increase from COVID surge & important social issue needs. It may have taxed their production platform but customer service stayed strong. Callie was my CSR & I think she represents the CSR standards. Nonetheless she was exceptional in her efforts.

I was really excited to use this platform given it's good reviews, however, there has been a gap in customer service. When I was first launching my campaign and acclimating to Bonfire, the customer service reps are very accessible, reply quickly, and frequently check-in on you. This was a green flag. However, now that I have an urgent issue with the quality of my print, no one has responded. The print on the shirt is dull and ashy, almost as if the color of the shirt is showing through the picture. This DOES NOT look like the proof. I am disappointed, frustrated, and embarrassed as my buyers have purchased something of poor poor quality.

I wonder who these *** positive reviews are coming from? Internally I'll bet. I tried Bonfire for the first time to print a shirt for myself and like minded friends. They refunded my money and refused to print my "Don't Shed Your Vax On Me" shirt saying it went against their community standards...in particular the one against spreading medical disinformation. I could find NOTHING about spreading medical disinformation anywhere on their site... it must be new just for me. I'm sorry but any company that has "community standards" and actively suppresses free speech is either likely based in CHINA or has sold out to them. An UN American company... and if you like getting ripped off and silenced by China... this is the place for you!

My experience with Bonfire might be the worst online transaction I've ever had. Customer service responses are very slow, they never address the question or concern, they offer less than suitable resolutions, I could go on and on. I placed 3 orders about a month ago with 3 separate tracking numbers. All 3 tracking numbers have said only that a shipping label was printed. 11 days have gone by and no movement or order received. I even received an email from Bonfire saying that "Now that your shirts have arrived...", the only explanation I've gotten is that all 3 orders must have been lost in the mail. The only resolution that's been offered is to either cancel the order or start over. I've called, emailed, left a voicemail...it's almost as if no one even works there.

BEWARE! I launched a fundraiser as a class adviser to raise money for a junior class council. The fundraiser started in August and the masks were supposed to be delivered to those who tried to support the class by mid to late September. When I did not receive mine, I emailed to company. They said that because of Covid, *** was having issues, and my order was delayed. After a few weeks I emailed them again. This time they told me to submit a request for a replacement/refund from their contact page. Come to find out, several people (all of the people?) who bought a mask via this fundraiser never got them either. One of the PARENTS had to contact Bonfire to get refunds/ replacements for everyone who did not receive theirs. I am MORTIFIED! I feel like I lost all credibility with future fundraisers. Those who supported us might not in the future because of this. I am beyond disappointed.

I ordered a bulk order from this company (11+ items) and then I ordered 2 items from the same design template. When I got my order, the coloring and texture on the bulk order were completely different from the small order. I reached out to them and they refunded me the money which I thought was nice of them. They told me they could not reprint my small order to match my bulk order because they have different printing processes for small and bulk orders. That is fine, however, that was never indicated to me as a consumer purchasing their products. The quality of the products is nice I just find the inconsistency very irritating. I ordered these sweatshirts/shirts as the PR rep for my acapella group and now two of the girls appear to be excluded from the group which is not a great look for group culture. The customer service responded fast, however, their lack of transparency causes a problem for me that can not be fully remedied.

I had no issue receiving rapid communication from their customer service upon contemplation of purchase. After I made my purchase, however, I found it near impossible to hear back from their customer service team and was blatantly ignored. It took 4 weeks for me to receive my items without any updates (unless I had reached out and asked.) They aren't following their own exchange/return policy and I wanted to cancel my order prior to it reaching production, however they didn't get back to me until it was too late. Then once I received my product it was HORRIBLY made, very obvious lack of care in their production despite it taking 25 days to produce and the price of each item being extremely expensive. I've asked for a refund numerous times and haven't hear back from anyone, I've made atleast 4 attempts to contact in the last 10 days.

I ordered a T-Shirt from Bonfire on June 30. At that time, I received an email from Bonfire stating that My Order #*** would arrive between 7/09 and 7/20. However, after tracking my order it's still stating that it is located in Sandston, VA. When I asked the Customer Service Representative, Ms. to provide me with an update on my order, as it has been over 3 weeks now. She replied, "We have an estimated arrival time of today, but since it is processing in the Sandston location right now I do not estimate that it will arrive then. Some orders are experiencing delays to to COVID-19, to up to 7 days. I will set a reminder to check back in at that point and see what the status of your package is. If it is not processed at that point and at your door - I will send another one out to you - on us! (: Best

I recently started a T-shirt campaign with Bonfire to raise awareness for my daughter who is battling pediatric cancer. The campaign received numerous support from family and friends with about 85 t-shirts/hoodies sold. The first campaign ended on March 26th almost 3 weeks ago and the status of the T-shirt orders have not changed. The estimated time of arrival was 4/15 but as of today the status of the orders still just say processing. I reached out to someone via message (which is very hard to get a response in a timely fashion) and was told that the shirts had printed and were just waiting for *** to pick them up, yet as of today the shirts are still not in the care of ***. I have numerous people contacting me regarding their order which is a little embarrassing for me because it seems like I ripped them off or something. This company based on the previous complaints i have read and my personal experience, i will never choose to utilize for a fundraiser again.

On Dec. 11, 2020, I placed an order. Payment was processed the next day. I received a confirmation email stating estimated arrival between Dec. 23 and Jan. 5. The tracking status has been stuck on 'Order processing' and later updated to 'order printing'. There is no customer service number, the 'talk to a human' link is broken, and my emails to support have been ignored. It's surprising a company without contact information is operational. The shirt I ordered is for a brain tumor survivor group and has my name; I prefer it over a refund. However, if it's not coming, I want my money back. Many have reported similar issues, and I regret not checking the ComplaintsBoard.com first. This business practice is unacceptable.

I created a T-shirt fundraising campaign for the Class of 1995 -- Wellesley College. I am the class President. We sold over 60 t-shirts and everything was paid upfront. This week we all started receiving our T-shirts and they are defective -- it looks like they did not let the ink dry before they placed another shirt on top of them. No ones shirts came out correctly. I emailed Paige and Oliver, as well as the general customer service line on Friday, June 26. No response. I emailed again the following Monday, Tuesday, and again Today -- NO RESPONSE. I have called and left a voicemail -- NO response. Members of my class that purchased the t-shirt are all coming to me upset. This is ridiculous -- what kind of company is this. If you create a defective product - fix it. We paid over $*** a piece for these T-shirts. We also have not received our funds that we raised from the profits of the shirts. I need someone to address this issue immediately. I sent pictures of the T-shirts 4 times!

If you are reading this, then you too have an issue with Bonfire.com. I had a campaign with them and decided to purchase one of my shirts to see what my customers are receiving. I was shocked to find the colors were nowhere near what I had uploaded on the template. What was supposed to be a brown color was actually in blue. I have tried several times to reach out to Bonfire however I have discovered some shady business practices. 1) they don't have a phone number. 2) They insist on conversing through email claiming they are a small company. A pet grooming business is a small company and they have a phone number. 3) The email address taken from one conversation is: *** These 3 examples tell me this is a very shady business. There is no way to speak to an actual person. Their email address is a random, spam-like email. I am learning from my mistake and moving to another company. You should too. Bonfire: If you reach out to me over the phone, I will be happy to amend this complaint.

I am extremely dissatisfied with this company. I placed an order for a t-shirt on 10/26. They billed me the following day, October 27 for a product I have YET to receive. It is now November 17th. According to the USPS tracking information, they never even received a package to ship. It has said "Your package is on its way to a USPS facility," since November 3. I have tried to no avail to contact Bonfire. I used a form on their website to submit a request for a replacement shirt this past Friday (11/13). The form said to expect a response in a few business days. I have heard nothing. There is an option to "talk to a human" on their website that doesn't actually work...it is not clickable. I have also tried contacting USPS, and through their infuriating automated system prompts, also cannot contact an actual human. To say that I am frustrated is an understatement. I was trying to do good by supporting a non-profit organization with my purchase, and instead I ended up being scammed. I REALLY wanted the shirt, but I would settle for getting a refund at this point. It is extremely bad business practice to take someone's money and then not only not deliver the product, but not be responsive to solving the issue.

I placed an order with this company through my daughter's school. I ordered two items. One was shipped early (a sweatshirt) and this item was fine. The second item I received wasn't even close to what I ordered. I ordered a long sleeve, light gray t-shirt and received an olive green, short-sleeve t-shirt. I went through the company website and sent photos of the item I received. They said they would send a replacement to me. This was supposed to be a Christmas gift and now it would not be delivered until after Christmas. I received the replacement shirt only to find that it looks like the shirt is burned where the design was pressed on (like it was left too long under the press). There is a light brown square around the perimeter of the design. This is just unacceptable. I tried going onto the site again and going through the process of contacting them again only for the website to say that I had already opened a case with them for this order, so I could not contact anyone. Then I went to the "Talk To A Human" link which would not allow me to click it, so I can't even contact anyone about the problem. I have been extremely dissatisfied with the customer service and the quality of the items I've received. All I really want now is a refund for the long sleeve shirt that was burned.

I launched a campaign with Bonfire on April 20th. The first batch lasted from April 20th to May 4th, with orders expected to be delivered to all of my supporters no later than May 21st. After May 4th, I have received false updates from Bonfire's customer support teams, with little to no responses to my messages. Bonfire informed me on their website that orders they shipped orders on May 12th; however, from tracking information provided by Bonfire, I can see Bonfire created the shipping labels on May 13th and delivered the packages to USPS on May 15th. According to the tracking information Bonfire provided to my supporters, all orders are still at the shipping facility as of today (May 23rd). I have been continuously emailing Bonfire about the shipping delays, and have not received any useful updates as to where the shipments are. The last update I received was from a woman named Courtney, and she said she would reach out to their production coordinator and email me back. Courtney still has not emailed me back with an update. All 117 buyers/orders are now days late, and Bonfire has failed to provide updates to all of the buyers. Bonfire has posted updates on its blog that COVID-19 has not been affecting delivery times. To quote Bonfire accurately, Bonfire states on their COVID-19 update blog post, "Yes! Orders are arriving within normal timelines."

I started a campaign on Bonfire for Brain Cancer Awareness Facemasks to help with my husbands medical bills. The campaign did great and we reached our goal in total sold. The campaign ended at the end of July, and everyone was notified that the items went to print on August 5th. Since then for myself and about 90% of the people who purchased from my campaign, our orders never went to delivery. I submitted a claim on Monday, August 24th. I heard back on Wednesday, August 26th being told that everyone in my campaign has had the item delivered and was then asked if I received mine. I told the representative ,John, that I did not. It took him a day to reply and since then I left him multiple messages since he wants everyone to wait until the end of the week. However he never addressed my concern on why they all say delivered. Only 2 people received their package out of the 32 who ordered, and he wants every single one of them to file a complaint. I asked for a phone call as I was getting no responses via the chat that they use, however I received no call. Today after hearing nothing but being able to see that he has seen my messages, I asked to speak with a manager since no one is responding and explaining anything as to why so many are missing. I feel guilty that these people have decided to help my family, however they have not received their product. The lack of response or even any concern is horrendous. I understand that it is posted that orders can be a week late due to Covid, which is why I waiting that week to look into this. However the lack of explanation has me feeling like we got scammed.