GearLaunch
Reviews and Complaints

Gearlaunch.com has allowed multiple instances of the sale of products featuring our logo without authorization, essentially providing a haven for intellectual property theft to thrive on their platform. Their audacity lies in their expectation that it should be the responsibility of the rightful owners of intellectual property to police and remove these violations from their platform.

Their lack of accountability and disregard for intellectual property rights showcases a clear disregard for both ethical and legal standards.

I ordered a school tee shirt from an ad on our Facebook website. After waiting almost a month, I received a half printed shirt. I immediately took pictures and contacted the company. After several emails they concluded that they couldn't replace the shirt. However they would refund me the cost of the shirt, but not the cost of shipping and insurance. I questioned them about giving me a shirt that I can't wear (and the knew it when they shipped it) but they wouldn't refund the remaining $14. This is a sham company you DO NOT want to do business with. I will never use them again.

The owner wrote back letting me know that everything but the unusable shirt is non refundable. Its another example of a BS answer from a BS owner from a BS company. They are what makes America bad, nothing but excuses...

out of 5 stars if I could.

When it comes to online shopping, there's nothing more disappointing than a company that doesn't deliver on its promises. Unfortunately, this is precisely what I experienced when I ordered a Father's Day shirt from GearLaunch. Despite placing my order a full month prior to the holiday, I never received the shirt. Naturally, I attempted to reach out to the company's customer service department - but this, too, proved to be a dead end.

Despite providing both a phone number and email address for customer service, I was never able to reach a live person on the phone, nor did anyone ever respond to my emails. In desperation, I even reached out to GearLaunch on social media platforms - but my messages went unanswered there as well. Instead, I was left to navigate through the same automated messages - which only served to add to my frustration.

Now, I recognize that issues can arise with any company. However, the complete lack of communication and customer service on display at GearLaunch left me feeling extremely frustrated and angry. In fact, I would go so far as to advise others to steer clear of this company completely. To make matters worse, I discovered that the company seems to be associated with other names, which seems like a clear red flag.

Ultimately, I had to seek a refund from my bank in order to recoup my losses. Needless to say, this entire experience has left me feeling thoroughly unimpressed and let down by GearLaunch. If you value your time, money, and sanity, I strongly suggest looking elsewhere the next time you're in need of an online retailer.

I had an unfortunate experience with GearLaunch and wanted to share my experience with others. Recently, I ordered a shirt from their website and was disappointed to find that it took over 25 days for the item to even be printed. Despite numerous attempts to inquire about the status of my order, GearLaunch was unable to provide any information about when it would be completed or provide a tracking number.

What was especially frustrating was their refusal to issue a refund, citing that the order was customized and therefore nonrefundable. However, given that the shirt had not even been printed yet, it was unclear why they were unable to provide a refund. It seemed to me that this was just an excuse to avoid taking responsibility for their poor service.

Unfortunately, this was not my only negative experience with GearLaunch. I also encountered issues with the quality of their products and their customer service skills. Although their prices may be lower than some competitors, the poor quality and lack of professionalism make it not worth the savings. All in all, I was extremely disappointed with my experience with GearLaunch and would advise others to look elsewhere for their printing needs.

After conducting some research, I regret to inform you that I found a multitude of negative reviews regarding GearLaunch. Unfortunately, I, like many others, did not read these reviews before placing an order. My experience with this company has been far from pleasant. Not only did they charge my credit card immediately after placing my order, but it has been over a month and I still have not received my item. The estimated shipping time was 5-10 days, and due to the current circumstances with COVID-19, they requested an additional 10 days. However, it has been over 30 days since my order was placed. Their customer service has been completely unresponsive, and their automated email responses are not helping the situation. Their constant excuses regarding the pandemic are not valid, as the delay has been far beyond what anyone would consider reasonable. Furthermore, my attempts to contact them by phone were fruitless as I was informed that they were not currently accepting phone calls due to the pandemic. In such a scenario, it is essential to offer phone support to address customer concerns. Ultimately, I had to request a refund and cancel my order. This company’s unprofessional, unethical, and dishonest approach has caused a great deal of frustration and inconvenience. I strongly advise against ordering from this company.

I recently had an experience with GearLaunch and unfortunately, it wasn't the smoothest ride. I had placed an order and tried to reach out to the company to inquire about my order but to no avail. It seemed like all I was receiving were automated responses and it became frustrating. However, I finally received a more personal email today stating that Covid was the reason for the delay and that the team was actively working on my order status.

While I appreciate the update, I still have my reservations about when my order will actually be fulfilled. I worry that it might always be "in progress" and that I may have been cheated. I had ordered the item as a Father's Day gift and was hoping that my dad would get it by the special day, but now it seems like I might have to wait until the next year's Father's Day.

I understand that businesses may face difficulties during these challenging times, but I can't help but feel disappointed with the handling of my order. I have made many online purchases after my interaction with this company, and all of them have arrived in a timely and satisfactory manner.

As a consumer, I urge other potential buyers to be cautious before placing an order with GearLaunch and to take note of my experience. I hope that I will receive my order soon, but in case I don't, I am prepared to take necessary steps to ensure that I am not ripped off. Companies need to take their customer service seriously, especially when the integrity of their business is at stake. I hope that GearLaunch can learn from this experience and improve their service in the future.

I recently had a disappointing experience with GearLaunch that I feel compelled to share with others. I had placed an order on their website on April 30th and received a message the next day stating that my order had gone into "Production" and would arrive between May 15th and 19th. Unfortunately, those dates passed and I still had not received my goods.

When I reached out to their customer service team to inquire about the delay, I received automated responses assuring me that I would receive confirmation when my order shipped. Frustrated with this unhelpful response, I sent another email and even threatened to cancel my payment if I did not receive a response. However, I was informed that I was unable to cancel my order as it was already in "Production", as indicated on their website.

Furthermore, I was disappointed to learn that they had no lead time available for my specific order. In my opinion, this seems like a less than ideal customer service experience for someone who has already made a purchase on their website.

It appeared that this company takes your payment immediately and puts items into production status in order to prevent you from cancelling the order, which is really not a good practice. Since I was unable to get more information from their customer service team, I had no other choice but to raise a dispute via PayPal.

Based on my experience, I would not recommend that anyone place an order with GearLaunch in the future. The lack of customer service and clear communication, coupled with the delay in product delivery, made for an extremely frustrating experience.

Recently, I had an experience with GearLaunch that left me feeling frustrated and disappointed. I had placed an order for a t-shirt, but unfortunately, the quality of the product did not meet my expectations. In an attempt to resolve this issue, I reached out to customer service to request a refund. However, despite my efforts, they refused to provide a refund.

As a customer, I believe it is crucial to have trust in the product and the company that you are purchasing from. In this instance, GearLaunch failed to deliver. Firstly, I was misled by the website's description of the t-shirt, which only stated that it was made from Hanes tagless t-shirts. However, when I received it, I discovered that the fabric was rough and itchy, which left me feeling extremely uncomfortable.

Anybody who has purchased t-shirts before knows that good quality t-shirts should feel soft, comfortable and breathable to wear. It is disheartening to see a brand sacrifice the quality of their product in order to save on costs. As a customer who paid almost $30 for a t-shirt, I expected much better quality, and I feel like it's a complete rip-off that the t-shirt feels like something I could have bought at a $5 store.

In light of my negative experiences with GearLaunch, I have vowed never to order from them again, and I will ensure to share my experience with others to prevent them from making the same mistake. I urge the company to be more transparent about their products to prevent future customers from feeling misled and cheated.

It’s critical for companies to deliver quality goods and services to maintain customer satisfaction and build loyalty. I am disappointed that GearLaunch failed to live up to these expectations. I hope that they can take steps to improve their services and restore their reputation, so they can provide their customers with the level of quality and satisfaction they deserve.

The GearLaunch company has been garnering a lot of attention online, but sadly, it's not for the right reasons. A major concern that seems to be raised by numerous people is that the firm employs workers from third world countries who engage in unscrupulous practices. These workers steal designs, use low-quality images, and employ unauthorized merchandise. It's sad to realize that almost all the content on the site is either stolen or poorly made.

Despite their apparent profits, GearLaunch has failed in its quest to establish itself as a legitimate business entity because of their blatant disregard for intellectual property rights. It's only a matter of time until the law catches up with them, and they become embroiled in multiple lawsuits that could ultimately lead to the company's liquidation.

GearLaunch appears not to be making any serious efforts to address the issue of unauthorized merchandise. Instead, they seem to be hiring more 3rd world workers to spam social media platforms like Reddit. Reddit is now rife with these GearLaunch spammers and their scam-filled posts.

Many companies have reported multiple infringements upon their design and intellectual property rights by websites powered by Gearlaunch. In fact, I myself have sent multiple links to about 40 big companies where their products and designs were replicated without permission on sites powered by GearLaunch, and I expect that more reports will follow.

In view of these concerns, it's imperative that GearLaunch takes proactive measures to address these issues. Otherwise, the company will continue to remain plagued by these allegations, and their reputation may be irreparably harmed. The ball is in their court.

Based on personal experience, I would advise fellow e-sellers to exercise caution when considering Gear Launch as their e-commerce platform. While on the surface it seemed like a great option, I ran into some issues with their sales tax policy that gave me pause.

Specifically, when I went to order a hoodie through a website that uses Gear Launch, I was surprised to see sales tax being charged on my purchase. Since I live in Massachusetts, and clothing is generally exempt from sales tax in the state, I was confused by this charge and decided to investigate further.

After doing some research on Massachusetts General Laws, I reached out to Gear Launch to voice my concerns and provide evidence of my claim. They replied that they collect sales tax due to their e-commerce company status and nexus, which is technically true to some extent.

However, I pushed back and reminded them that there are still certain items that are not taxable in brick and mortar stores, and should therefore not suddenly become taxable online. I also pointed out that with over 11,000 sales tax jurisdictions in the US alone, they need to invest in a solid sales tax platform if they want to claim compliance with current regulations.

Overall, while my experience with Gear Launch wasn't necessarily terrible, it did leave me feeling uneasy about their policies and level of expertise. As a result, I would recommend e-sellers to do additional research and find a platform better suited to their needs before committing to Gear Launch.

When it comes to creating and selling custom designs, GearLaunch is unfortunately not the best option out there. Many customers have reported stolen designs, which is a significant concern for individuals who want to protect their intellectual property. Additionally, if you have any issues with your orders or their services, GearLaunch customer support is notoriously unresponsive. Customers have complained that they refuse to communicate or simply disappear, leaving you scrambling for a resolution.

It's a real shame because using GearLaunch can end up being a complete waste of your time. Having a reliable e-commerce platform with responsive support is critical when creating and selling your designs. Unfortunately, based on customer reviews, GearLaunch falls short in both regards.

That being said, let's switch gears and talk about something a little more positive. The internet is a vast landscape, and there are many opportunities to connect with your audience. While using GearLaunch may not be the best option for everyone, there are still plenty of options available for businesses and entrepreneurs seeking a secure, reliable e-commerce platform.

In life, it's all about taking risks and trying something new. We should all strive for excellence and not settle for mediocrity, whether it's related to e-commerce, work, or life in general. As the famous song "All Star" by Smash Mouth says: "So much to do, so much to see. So what's wrong with taking the back streets?" With that in mind, don't be afraid to take a chance on something new, try out new platforms, and bring your creative ideas to life. You never know; you might just find a solution that's an "all-star" in its own right.

I had an incredibly frustrating experience with GearLaunch, and I wanted to share it to help others avoid the same trouble. It all started when I placed an order six weeks ago, and after waiting patiently for weeks, I never received any updates on my order's status. I called GearLaunch at least 50 times and sent countless emails, but I never got through to anyone. The only email responses I received were generic automated messages that didn't address my concerns.

Finally, I had enough and decided to dispute the charge with my bank. Strangely enough, a little over a week after I filed the dispute, I received an email from GearLaunch letting me know that my shirts were on the way. At that point, I didn't even want the shirts anymore; I just wanted my money back.

I sent yet another email demanding a refund, but I received the same generic response that I had grown accustomed to. I was beyond frustrated and irritated, so I wrote back in the most direct and forceful language possible, making it crystal clear that I was fed up with GearLaunch's lack of customer service and deceptive practices. I demanded my money back promptly and vowed never to do business with them again.

The whole experience was a nightmare, and I hope others will read this review before considering purchasing from GearLaunch. Their lack of communication and responsiveness is appalling, and their actions suggest that they don't value their customers at all. I would strongly advise anyone looking to purchase from them to choose a reputable company instead.

As a customer, I recently had an unfortunate experience with GearLaunch, the online marketplace for personalized merchandise.

I was excited to surprise my daughter with a unique Mother's Day onsie and placed my order on April 15th with a promised delivery date of 5/1. Unfortunately, that date came and went without a sign of the onsie, leaving me frustrated and disappointed.

When I tried to inquire about the delay, GearLaunch pointed fingers at their vendor, EWPeople, who in turn pointed fingers back at Gear Launch. It was a vicious cycle of blame-shifting that ultimately left me with no concrete answers or solutions.

To add insult to injury, I finally received a notice that my order would be delivered on 5/15, long after Mother's Day had already passed. It was my daughter's first Mother's Day, and I felt like I had let her down.

When I contacted GearLaunch customer service to request a refund for the delay and poor service, I was met with resistance and refusal. I felt like my concerns were dismissed and my loyalty as a customer was not valued.

In hindsight, I wish I had done my research and checked with the Better Business Bureau beforehand. Unfortunately, GearLaunch is unaccredited, and my experience confirmed why.

To resolve the issue, I had to take matters into my own hands and involve PayPal. It was a hassle that I never anticipated and could have been avoided altogether if GearLaunch had upheld their end of the bargain.

In conclusion, I do not recommend using GearLaunch for any of your personalized merchandise needs. The unprofessionalism and poor customer service I experienced were not worth the hassle or the money. As consumers, we deserve better than that.

There are plenty of online marketplaces that offer a platform for entrepreneurs to sell merchandise, but when it comes to GearLaunch, there's a lot of mixed sentiment among consumers. While some have had positive experiences using this eCommerce website to sell their products, others have had negative interactions with the company.

One customer's recent encounter with GearLaunch's social media marketer left a sour taste in their mouth. After realizing that the t-shirts being promoted were from GearLaunch, the customer received a derogatory message from the marketer. The CEO, Thatcher Spring, should be called out for condoning this type of behavior in his employees.

But aside from the company's unsavory social media tactics, the jury is still out on the quality of their services. While the website itself is user-friendly and easy to navigate, some customers have complained about receiving poor quality products or shipping delays.

Ultimately, if you're thinking about using GearLaunch to sell your products online, it's probably worth doing your research and looking into reviews from other customers before diving headfirst into a business partnership. Every eCommerce website has its pros and cons, but it's up to you to decide whether or not this particular platform is worth your time and money.

My recent experience with GearLaunch has left me extremely disappointed. I placed an order on their website, which was supposed to be delivered almost a month ago. However, to my dismay, I am yet to receive it. Moreover, when I tried contacting their customer service, I was disappointed to find that there was no option to speak to a human being. The phone number merely had an automated system which didn't cater to any of my queries.

With no other options left, I tried sending them an email to enquire about the order status, but again, to no avail. The lack of communication from their end has left me feeling utterly disenchanted. It is quite unacceptable to not respond to customer complaints, especially when they are regarding fulfilment of an order placed on their website.

To make matters worse, I had paid extra for an expedited delivery, and the estimated delivery time has already lapsed. Even if I had chosen not to pay for earlier delivery, I would have expected to receive the order by now. The delay, coupled with the non-existent customer support, has me on the brink of losing my patience.

At this point, I am willing to give them just one more week before reporting the issue to the Better Business Bureau (BBB). I should not have to go through such lengths simply to receive an order that I rightfully paid for. Needless to say, this experience with GearLaunch has irrevocably soured my outlook towards ordering from them again.

I had a terrible experience with GearLaunch and would strongly advise against doing business with them. After placing an order for a custom shirt, the item that arrived was not only poorly made, but it was also far too small to fit even a small child. Upon reaching out to their customer service team to request a replacement in a larger size, I was initially hopeful that the issue would be resolved quickly and easily. Unfortunately, this was not the case.

Instead of providing a resolution to the issue, GearLaunch sent me the exact same size shirt as before, leaving me with the impression that they either didn't care about the situation or that they believed I was lying about the size of the initial shirt. Their treatment of me as a customer was incredibly disrespectful and dismissive, and I would say that I was quite offended by the way I was treated.

Despite my repeated attempts to contact them about the issue, GearLaunch continued to ignore my messages and requests, leaving me feeling incredibly frustrated and helpless when it came to resolving the situation. As someone who values good customer service and timely communication, I was incredibly disappointed by the way GearLaunch handled this situation.

Overall, I would strongly advise anyone considering doing business with GearLaunch to steer clear. Their exceptionally poor customer service, subpar product quality, and lack of accountability all add up to a company that simply cannot be trusted. As for me, I plan to contact my credit card company in order to dispute the transaction and obtain a refund for the significant inconvenience that GearLaunch has caused me.

An online business owner's worst nightmare came true when they discovered the actions of GearLaunch (gearlaunch.com). The e-commerce platform was to fulfill their customers' orders, but instead, not just one or two, but numerous orders since May remained unfulfilled. Naturally, this resulted in irritated and upset shoppers who did not receive their purchases despite already paying for them.

The inquiry to GearLaunch’s customer service unfortunately did not yield any better news, as they reportedly said that the account was terminated due to fraudulent transactions. The most frustrating part was that there was no prior communication or warning about the account's termination, leaving the business owner completely in the dark as to what was happening with the orders.

This unfortunate situation could have been avoided if GearLaunch had communicated with the business owner about the fraudulent transactions and suspended the account while conducting an investigation before terminating it haphazardly. The business owner is now left with unhappy customers, angry vendors, and a loss of revenue.

The business owner is now seeking a prompt solution from GearLaunch, emphasizing the importance of promptly refunding their customers' money and fulfilling their orders. The customer-centric priority of any e-commerce platform should be to ensure a smooth shopping experience for customers, which may need extra measures to establish trust and confidence in the platform. GearLaunch must address the issue at hand, provide transparency about the situation, and find ways to prevent such issues in the future.

In conclusion, the GearLaunch experience left the business owner and their customers feeling terribly dissatisfied. It highlights the importance of reliable communication between an e-commerce platform and its clients to avoid misunderstandings such as this. GearLaunch needs to focus on addressing its operational and customer success issues if it strives to be taken seriously as a reliable and trustworthy e-commerce platform.

As a consumer, it is important to trust the companies we do business with, and unfortunately, GearLaunch has come under fire recently for some concerning practices. In fact, there have been numerous reports of art theft and unauthorized use of intellectual property by the company or their "content providers."

One of the most alarming accusations against GearLaunch is that they are using "dark posts" on Facebook to advertise their products. This essentially means they are targeting a specific audience with paid advertisements, but are keeping the content of those ads hidden from the general public. This shady practice has been employed by companies in the past for more nefarious purposes, and it's concerning to see GearLaunch using it to promote their products.

Furthermore, it appears that GearLaunch or their associated companies are operating under a number of fake names in order to avoid detection. This includes a company called customteesales.co, which has the exact same physical address as GearLaunch. The fact that GearLaunch is hiding behind multiple fake names is a red flag in and of itself, and it suggests that they are trying to avoid accountability for their actions.

Art theft is a serious issue, and unfortunately it seems that GearLaunch is turning a blind eye to these accusations. If you see an ad on Facebook from a company promoting "guns and roses fans" or any other similarly targeted group, it's possible that it's GearLaunch behind the promotion. Additionally, if you are considering doing business with GearLaunch, be aware that their shady practices have been called into question and proceed with caution. It's worth taking the time to research a company before handing over your hard-earned money, and in this case, doing your own due diligence is crucial.

When it comes to setting up online stores, GearLaunch is one platform that has gained a lot of popularity. While it may seem like a good option for individuals looking to create their own online store, we have come across a concerning issue with the platform that we feel others should be aware of.

Through our own experience, we have noticed that GearLaunch does not seem to have enough checks in place to ensure that the stores and products being sold are legitimate. This has allowed scammers to steal logos from small businesses and clubs and create their own shops that are only up for a short period of one to three days.

What's more concerning is that these scammers are then posting links to their fake merchandise on our Facebook page, hoping to entice our fans to buy their products. Even when we try to delete these posts and ban the individuals responsible, it's all in vain as they simply create another store under a different URL via the GearLaunch platform.

Ultimately, the scammers make their money and move on while the "legal team" at GearLaunch seems to not take much notice or action, leaving authentic businesses and consumers to suffer the loss.

We therefore urge potential users of the GearLaunch platform to be wary and vigilant of this issue and to ensure that they thoroughly research any stores they come across. While GearLaunch may seem like a quick and easy solution, it's important to ensure that they have the necessary measures in place to protect your business and customers against fraud.

When I stumbled upon GearLaunch (gearlaunch.com) and their vast selection of trendy and unique merchandise, I was thrilled to make a purchase. I ordered a shirt on June 4th, and according to their website, I was supposed to receive it between June 18th and 22nd. However, the following day, I received an email stating that my shirt was currently being printed and that I would receive shipping information soon.

Days went by, and no shipping confirmation was ever received, which made me a little uneasy. On June 22nd, I decided to give them a call, but no answer. I then chose to send an email, hoping to get an update. Unfortunately, the response I received was a generic email stating that the delays in processing and shipping were due to the COVID-19 pandemic, and that I should expect shipping confirmation within ten business days.

As I entered July, I still had not received any further updates or shipping information, despite sending an email on July 6th requesting one. This lack of communication felt unacceptable, and I felt I needed to pursue this matter further.

On June 11th, I took the matter up with my credit card company and chose to dispute the transaction. Although I was disappointed with the experience, I can only assume that this delay in shipping and communication is an unfortunate consequence of the pandemic, which has made it difficult for many businesses to operate at their usual level of efficiency. Nonetheless, it is essential that GearLaunch work on their communication and shipping processes, especially during these challenging times, to keep their customers informed and satisfied.

I recently had an experience with GearLaunch that left a lot to be desired. I ordered a long sleeve T-Shirt, however, to my surprise, I received a short sleeve T-Shirt instead. Naturally, I was disappointed and immediately contacted the email address provided on the website, ***@gearlaunch.com. I sent two emails, but unfortunately, the response I received from Elena at GearLaunch Seller Support did not adequately address my concerns. In the email correspondence, she simply stated that she would forward my message to another email address, ***@gearlaunch.com, and that they would get back to me soon. I was hoping for a more personal response addressing my issue specifically.

To make matters worse, I received no follow-up communication from GearLaunch. Frustrated and disappointed, I decided to dispute the charge with my credit card company. Needless to say, my overall experience with GearLaunch has left me feeling very dissatisfied. While I recognize that oversights and mistakes can happen, it's how a business addresses and rectifies the issue that speaks volumes about their customer service. In this case, GearLaunch failed to meet my expectations, and unfortunately, I cannot recommend them to others.

I was very disappointed with my experience with GearLaunch. I ordered several items from their website and was shocked to find out it took 6 long weeks to process my order. I was eagerly waiting to receive my items, but what I received was far from what I had ordered. I received 2 shirts of the same kind but was missing one item that I had actually ordered. What's worse is that another item still hadn't even been shipped yet, leaving me in the dark as to when I would receive it.

I have tried reaching out to customer service, but so far, I have received no response. I have sent numerous emails and tried calling their customer service phone number, only to get an automated response. I wasn't even able to leave a message, making me feel ignored and unheard.

Frankly speaking, I feel as though I have been ripped off. The amount of money and time wasted is unacceptable. I don't think anyone deserves to be treated like this as a customer. My suggestion to you and anyone else is to not buy from GearLaunch or any company affiliated with them. You are much better off finding another reliable and reputable company that values their customers and offers quality products.