Jungle Scout
Reviews and Complaints

As someone deeply invested in the world of Amazon selling, I can confidently say that Jungle Scout is a game-changer. With a 5-star rating from satisfied customers, it's clear that Jungle Scout excels in providing top-notch services. One user mentioned how Jungle Scout transformed their business operations for the better, making product research and optimization a breeze. The exceptional support team at Jungle Scout stands out, offering quick responses and valuable assistance round the clock. The platform's user-friendly interface and wealth of information have helped sellers like me navigate the complex Amazon marketplace with ease. Whether you're a seasoned seller or just starting out, Jungle Scout's suite of tools, including the Web-based software suite, Browser Extension, Keyword Scout, and more, are designed to help you succeed. Join over 1 million sellers, retailers, and global brands who trust Jungle Scout to elevate their Amazon businesses. Experience the power of Jungle Scout today and unlock your full selling potential!

I purchased the Jungle Scout Freedom Builder, which included the research tools and extension tool. Unfortunately, I encountered issues with the product research tools and reported them. The tools provided inaccurate information. For example, I did not receive the same query results with revenues on two different devices. Additionally, the product revenue seemed to be inflated, and the dimensions and weight were incorrect. Furthermore, the Listing Builder did not import the description from a listing. The company did not inform customers about these glitches unless a ticket was opened, and even then, they only acknowledged the issue without providing a solution. The claims they made about their research product turned out to be false. I spent $999 on training and the product research tools during the Covid pandemic, hoping they would help me make informed decisions. It is frustrating to face hardships during this time and be taken advantage of. I am requesting a 30% refund and do not wish to receive any additional offers from Jungle Scout. Thank you.

I was charged for a subscription that I did not sign up for. I just noticed that I have been charged $50 per month for the past 6 months. They sent me an email explaining the situation. They said that when I entered my MWS keys to sync my *** Seller account and unlock the Seller Features, it started a new Seller plan. This plan allows me to use the seller tools like Launch, Sales Analytics, and Inventory. They reviewed my account and unfortunately, they cannot refund all the months that were billed. They apologized for this. They mentioned that they are a subscription service and have to bill for access to their service, not based on usage, similar to a gym membership. However, they were able to get approval from Management to refund the last three payments. They assured me that I will see this credit back on my card within the next 5-10 business days, if not sooner. They also mentioned that they have canceled my membership and any future payments. If I need any further assistance, I can let them know. They wished me a great day and signed off as Eva W. I still need a refund for the remaining 4 months as I did not sign up for or use their service.

I canceled my Jungle Scout account months ago— they don’t send any confirmation email when you cancel. My account still renewed for the annual price even though I haven’t used it in over six months and cancelled it. Again— they don’t send an email when you cancel your subscription most likely to avoid a paper trail when the charge gets disputed. I contacted customer service via email (they dont have a phone number; red flag) and they said they will not refund me because I didn’t cancel within seven days of it being renewed. I DIDNT EVEN KNOW IT GOT RENEWED UNTIL I WENT TO PAY MY CREDIT CARD BILL. I plan on leaving reviews about them everywhere I can until they refund me.

I purchased jungle scout yearly membership in 2018. I went into the website on April 30th, cancelled my membership and never used the website or downloadable extension that came with it ever again. fast forward to March 28 I was charged $97 fee from jungle scout for yearly plan I had cancelled. I contact my bank they try to issue me a refund but jungle scout demands it was a permitted charge. I try to email jungle scout they are unwilling to issue me my refund for the 2020 plan I did not wish to continue.