Amazon ES review: Order no. 404-5742308-1045930

I live in the UK and have a house in Spain.

On 8 January 2024 I ordered [protected]. This arrived and my neighbour kindly unwrapped it and put it in place as I was in the UK.

The fridge/freezer was too small, so I started a return with Amazon. I ordered an alternative fridge/freezer 404-9785517-6885151. All this was done on the internet whilst I was still in the UK. I was due to arrive in Spain on 23 January.

I requested the replacement item be delivered on 23 January as I would be there on that date. I received an email stating delivery had been attempted on 22 January and there was no one at the property to accept delivery. (Obviously)!

The item did not arrive on 23 January, and I had still not heard anything about the small fridge being collected for return. On 24 January I received an email stating there had been a delay and the replacement fridge would be delivered shortly.

On 25 January a delivery van arrived with the replacement fridge. The same delivery driver asked if the wrapped item (the original fridge) which was standing next to our doorway, was to be returned to which we affirmed. The driver, with the help of my husband, loaded the returned fridge into the van and brought the replacement fridge into the house.

It states on your returns page that the delivery driver will affix a returns label. I do not have any other documentation. I did not ask the delivery man for any as it clearly states he will attach a returns label and I had commenced the return details with Amazon es online.

It has now been over 3 weeks and I have not received a refund.

I have contacted Amazon es online on numerous occasions only to be told I will get a refund and my complaint has been sent to the relevant department.

Nothing has happened. I am being fobbed off at every corner. This is a lot of money Euro 439.99.