AMC Theatres
Reviews and Complaints

Went to see the new Harry Potter movie that was advertised to be an "IMAX 3-D experience." Only the first15-20 minutes of the 2 1/2 hour movie were in 3-D. The rest was just a regular movie on a large screen. I don't know where the "IMAX" part of it was supposed to be. It was not like the IMAX surround view experiences that I've had in the past. So for that I was charged $14 per ticket vs. the regular $10 ticket price. 40% more for no IMAX and only a partial 3-D! What a rip off. If they are going to charge me and my wife $28 for that, we will just wait for it to come out on video. I am disgusted with their false advertising.

I took my 4 year old son to see the new Ice Age movie. The audience full of young kids were excited as the previews started. To everyone's shock the preview for the horror movie The Final Destination started (lots of explosions, screams, crushings, and decapitations). Kids began to cry as the next preview started with a scream, for the new Orphan horror movie. We were all rushing our kids out of there, but the bad dream damage was done. We found the kids that seemed to be running the place, and they apparently had put the wrong movie on. They put the right movie on and gave everyone free passes, but still where is the accountability? A theater full of children should not have been subjected to that sort of careless error. We try to monitor what our children watch, and this place just blew that out of the water. Wish the manager of the place would have been here to console my son in the middle of the night, to see the damage. They are a media outlet, and with that comes responsibility (just ask Janet, Imos, etc...). They completely failed their responsibilities on this one.

my wife, 9 month old child and I entered the empty movie theater and sat in a secluded corner at 12pm to watch a movie before we ate. we wanted to beat the friday night crowd to watch new movies and did not want to bother anyone with our baby. only 4 couples came into the gigantic theater in downtown disney and out of all the open great middle seats for people a young couple comes and sits in front of us even though they saw we had a child with us. throughout the wait for the trailers to come on the couple was fine with my baby laughing while they were foundling and making out with each other. once the movie came on though, my baby made 4 suddle cries and the scrawny geeky guy tried acting tough in front of his girlfriend and rudely threatened us with, " shut your ###ing baby up and move or else", so i didn't hesitate to tell the guy that he can move and we are not moving for him, while my wife got up and walked out from being scared that the guy was going to attack her and the baby. after i yelled at the guy he ran to speak with the manager where my wife was going to and the whole time he was verbally attacking her saying that we didnt belong there and that we are stupid for bring a baby to the movie theater. once they got to the manager, my wife told the guy off and they both told their stories of what happened and the damn manager racially profiled my wife for being a mexican, socially profilling her as being a gangster or something and then after i arrive and say im an off duty police officer, she says she doenst want trouble and that she will call the cops and is asking us to leave with out a refund for telling the guy off and finally discriminating against families with babies by stating, " that we are not a family oriented business, we do not allow babies in the theaters and they are not welcomed, there is even a trailer saying to leave babies at home." after that i made the manager give me a refund, but i will never go to another AMC... so watch out for those fcuking racist, discriminating and profiling " professional business managers for that company...

I am a regular movie goer but will probably shop more. Recently my wife and I went to the local AMC Theater to see a movie. To our surprise, the cost of concessions has gone up again. That has occurred every two to three months for the last five years. For instance, five years ago the purchase of two small popcorns and two small Diet Cokes was $7 which was about $4 more than outside the theater and quite rediculous. Now those same two small popcorns and two small Diet Cokes cost $17 which is $14 more than outside theater prices which is totally unacceptable. We can go to a fairly good restaurant and have a meal for that price.

That's on top of the $10 each ticket price. For two people the total bill that night was $37 which is not anywhere close to competitive in the movie marketplace for this area and not competitive with other entertainments available. As a result we will not be attending AMC Theaters any longer and encourage other AMC customers to complain through this forum. AMC does not have a complaint or customer interface on their web site.

On Wednesday 7/23/08,   at 7:10 p.m. I purchased a ticket for the 7:30 p.m. showing of the Dark Knight at the AMC Southfield Theatre.  Midway through the movie the alarm system sounded and patrons were informed to evacuate the building via the nearest exit.  The world conditions are very serious and dangerous and I did not stand around with the crowd to become a victim of some terrorist action.   I returned to the AMC Southfield, Mi. Theatre at approximately 4:30 p.m. on Thursday August 7, 2008, and went directly to the theatre service desk.  I spoke with two people at the service desk.  One was a white male name Dan and a white female, who did most of the talking.  I asked for her name and she stated "I don't have to give that information".  I explained to them that I was one of the moviegoers that evacuated the theatre on 7/23/08.  I requested a guest pass for the Dark Knight.  There were fewer than one hundred vehicles in the theatre parking lot.The female manager/superviosr told me that they would only honor tickets that were redeemed within two week of 7/23/08.  I told them that I was not aware of the time frame in which a ticket had to be redeemed.  I could not understand why my request could not be honored as the Dark Knight was still showing.  The supervisor/manager Dan said that I could have obtained my ticket by devious means.  They both refused to honor my request for a guest pass to an almost empty theatre.  I was insulted by their refusal and insults.  To make matters worse on Monday August 11, 2008, I contacted AMC Guest Service Corporate Hotline and made a verbal complaint.   The service representative took my complaint and advised me that someone from management would contact me.  That contact never happened.  On Monday August 18, 2008, I called the corporate gusest service again to inquire as to why no one made contact with me and was advised that someone from management would contact me.  As of August 23, 2008, no one from AMC Theatre has contacted me to resolve my concerns. 
It appears that the only way I'll see the Dark Knight is to go to another theatre.  I doubt that I'll ever patronize AMC Theatres in the future. 
I will follow up with a letter to the AMC Corporate Office.