AMC Theatres
Reviews and Complaints

OMG! This is a policy at EVERY theater across America! Even the ones outside the states have that rule! The rules are there for a REASON! It's a HEALTH CODE! They could get in serious trouble if a food inspector happens to see a guest with outside food/drinks. They have to ensure that all inside food/drinks are safe. If any guest were to get sick, they could be sued or fined regardless if the food/drink was purchase outside their facility. There's no way to pinpoint if that guest got sick from something at the theater or where he/she brought their food/drink from. Moreover, it's unfair and disrespectful to both the theater and other moviegoers. They have food/drinks there for you to purchase. If you don't want to eat/drink any of their food/drinks, then just eat/drink BEFORE or AFTER you go to the movie. Or at least, be discrete and pick up after yourself! If you can't, then stay your self-entitled [censor] at home! Some foods/drinks have a strong, lingering aroma, which nobody wants to smell. Or whatever you ate makes you burp or gassy, which no one wants to endure throughout the movie. It's impolite, distracting and disturbing.

Also, to the lady with the crying baby, yeah, it may be a kids movie, but not every child watching the child's movie is a baby. Children talk but rarely do because they're too busy watching the movie. However, babies are different. They don't care about movies, or anything else. You're disturbing your fellow moviegoers who are trying to watch the movie. You're being an inconsiderate [censor] by not stepping out for a moment to effectively comfort your crying baby. Someone can file a complaint to corp, and yes, the workers there could get in trouble. They can ask you to leave for whatever reason. But the manager politely asked you to step out. You're being an [censor] about stepping out for a moment to comfort your child? He wouldn't have to had you got yo [censor] up on your owe. Not everyone is use to hearing a crying baby, and it can be nervewrecking.

Moreover, I don't know your situation. So, this is mostly for the ones who bring infants, regardless if it's a child's movie or not, to the movies anyway? One of my friends brought her 1 year old to the movies for his b-day, but had to leave about 30 mins into movie because her son wouldn't sit still, cried, screamed, and etc. For one, a movie theater isn't an infant type of place.

The name of the game is called, "discretion" and "respect", folks. Try it some time.

I signed up for the website www.amctheaters.com two years ago and everything was fine. But recently I couldn’t log in into my account. I called the customer services and asked for help, and the agent told me that they sent me new password, but it didn’t work. I called them, sent emails, but they didn’t help me. They ignore my requests, complaints, emails. Crap. Maybe anyone can help me.

I don't feel as if people should bring outside food and drinks into movie theaters for several reasons. 1. Concessions helps the struggling theatre industry flourish and expand. 2. Buying concessions keeps employees on payroll so you don't have to wait in line 24/7 for your food before your movie starts. 3. Outside food is a distraction whether by noise, smell, or disposal. 4. People lake the theaters a mess with any type of food an leave their trash for the underpaid employees to clean up. 5. If you get sick from your outside food now it is an inside underpaid employees responsibility to clean up. 6. You have to sneak it in, so it's probably not a good idea. 7. It's company policy, just accept it and respect it. How would you like some random person to walk into your house and wipe mud all over your floor. It's just a rude and disrespectful thing to do. Use common courtesy and abide by the rules set forth for yours and everyone's safety and happiness around you.

Firstly, if you all were a little "smarter" you'd hide your outside beverages (say, with a jacket draped over the item, or tucked in a purse, etc) instead of blatantly walking in with it, then ### and complaining to the employees who do NOT make the rules, but DO have to implement them.
Movie watching is NOT a right, and being pregnant is NOT a "health condition" in and of itself. If you can't go 2 - 3 hours (tops) without consuming a beverage, then maybe you should stay home and watch Netflix. Instead of complaining to corporate about their policies, why don't you instead SUGGEST they offer teas and coffee (bees with honey analogy rings true here)!
To the person who suggested that it might be illegal to deny you entrance with your beverage that is needed due to "health reasons", is completely delusional! You do NOT have ANY rights to any tpe of ridiculous lawsuit because AMC denied you entry with a tea for your pregnant wife! They will laugh you out of court! This is not a matter of discrimination, and you all need to stop looking for things to complain about. Instead, why don't you try taking a course in CIVILITY, and MANNERS, and have some respect, for yourself and others, because acting like entitled brats will get you exactly what you got: Either thrown out, WITHOUT a refund, OR you'll lose the money you paid for your food/drink when you are made to toss it out, OR you leave in a huff (because of the "principal") AND lose your money for the ticket...oh, but at least you got to keep your steaming VENTI cup of Starbucks!
And to the crybaby with a crying baby, WHO THE HECK GAVE YOU THE ROYAL TIARA? It does NOT matter if it's a movie aimed at kids or not (which, BTW, if you're talking about the Tim Burton version of Alice in Wonderland...it is NOT a children's movie) if your child is crying and disrupting other movie-goers from also being able to HEAR the movie, then YES, they ARE allowed to throw you out for being disruptive (and the same goes for the other noisy kids, as well as adults).
REMEMBER, PEOPLE, going to the movies is a priviledge, NOT a right. And the theaters are a place of business, not an amusement park (which ALSO wouldn't allow outside food/drinks, with the exception of baby food/drinks, and I believe ONE water per person).. Do you go to a play and expect to be allowed to bring in outside food or drinks? No! But just because movie theaters allow you to eat during the movies doesn't mean they will allow you to bring in outside food/beverages. OF COURSE they make most of their money on concessions, and as a place of business that sells food and beverages (as toxic, and unhealhy, as they may be) they have a right to limit or ban outside food/drinks from being brought in!
Stop being such entitled, spoiled "Americans" and start having some shame! For you should all be ashamed of yourselves, acting like spoiled brats!

The reason why they dont allow outside food because it may be a distraction to other movie goers. If they allowed people to bring in their own food there'd be more unnecessary noise, strong odors and etc. I worked at an AMC theatre for almost 2 years, during the time they allowed outside food... people would bring in bags of chips, boxes of pizza, buckets of kfc, and other random foods. People can get really ghetto. Its more to allow other moviegoers to have a nice experience instead of hearing you open your bag of chips or you eating something that smells really strong and make someone nauseated. Have respect for other people. Please.

I'd been going to a local AMC theater for decades (Oak Tree Seattle), but was denied entry because I had a Starbucks drip coffee. I had probably gone into this theater with coffee dozens of times in the past, since previously this theater didn't offer coffee. The last time I was in this theater, the coffee service wasn't even working, so the staff encouraged me to get coffee outside the theater. But this time, the rude manager denied entry because I had a large coffee in hand. This manager stated it had been their policy for a year. I explained that I had been going there for years, and the last time I was there, the coffee machine wasn't even working. This was to no avail, and I had to either dump my $5. coffee or get a refund. I opted for the refund, leaving my friends to see the movie without me. I later looked at the AMC website, and it only says: "Please refrain from bringing outside food and beverages into the theater". It doesn't say zero tolerance on this, nor does it say entry will be denied if you have a cup of coffee. Needless to say, I cut up my new AMC Stubbs card, and I won't be going there ever again. It was a humiliating experience. I was treated like a criminal rather than as a loyal customer. AMC can kiss my [censor]. I'll avoid ever doing business with them for the rest of my life.

Water Prohibited at AMC - Boooo! I took my wife and kids to Secretariet today at the AMC 20 in Oldsmar, Florida. We were prohibited to bring in ice water from home. I spoke with the manager and she said water was prohibited according to "corporate policy." I explained that water to most Americans is like air and should be free. The water fountains have warm water and the courtesy cups are small. What? $50 on admission is not enough. My kids can't bring ice water from home? We had our popcorn dry which was irritating. We love the movies but will be minimizimng our trips to AMC. And, I'm going to tell at least 20 people this story! Boo AMC!

AMC Burbank in the mall is located right next to the food court. People often eat there and then go to see a movie. My wife and I did just that. As the portions were too large, the leftovers were boxed and tied shut in a bag. We were told that we would have to throw it away before entering the theater after we had already paid for concessions before entering. I wasn't about to throw away $30 worth of food which wasn't interfering with there concession sales whatsoever. I immediately asked for a refund of my movie tickets and my concessions and then went to UA La Canada and spent my money there. I will never go to AMC again, unless this ridiculous policy is revoked.

Oh right, and lets not forget that during flu season or for that matter anytime... It's never a good idea to use public water fountains. It could quickly degenerate to a health issue in the case of water.

I was stopped for a bottled water at an AMC theater as well. It was a simple half liter bottle, and I happen to live in a city where water conservation is very important. (San Diego, California.)

I got really angry, and honestly figure it's (or should be) illegal not to allow a person to bring in one bottle of water. I don't need popcorn, I don't need candy, and I don't need soda. I certainly wont spend $5 on an iced tea or on water. (I do not drink soda.)

So, then I offered to spill out the water in the bottle and fill it at their fountain. They still wouldn't let me in, even though it would be one empty water bottle I brought in. It was very hard for me to get my mind off this, but I decided to comply and threw it out. (A plastic water bottle, in the trash. Still quite full with water.)

The next thing I know, I see AMC advertising going green and conserving water. It completely ruins my experience in the end, and they're hypocrites.

Do I have less sympathy for the original poster because it was tea from Starbucks? Yes, but not much less. It's still mostly water with some sugar and slight flavor. Not by any means worth paying $5 for at the concessions stand and nothing you should be required to buy to see a movie.

I have back problems and cannot sit through a two hour movie so my 15 year old and I went inher friend got tickets to see Deadpool which I bought
for my daughter on line in her parents bought one for her online so they had them on their phone and they were not allowed in. I went in because my daughter said I need to show my ID so I went in to show the just the ticket taker my ID to let them in and he said they would not be allowed in unless I went with them I informed him I could not if I have a bad back and could not sit in the movie for two hours which is why I made sure her friends parents bought her ticket and I bought my daughter her ticket he gave me a hard time said that is not the rule and he would not let them in if I went to a manager who was even more rude and said that's impossible even though my dad had seen it two days before she had my permission I went in I bought her the ticket if I physically can't sit there I don't see how why they have to be so rude she had my permission to be there. so the manager heard me say to the girls you know what I'll find someone older and you can walk in with them and the manager said if that happens I will go in and look and make sure they are sitting together if not they will be asked to leave. in all the years going to the movies I've never seen someone asked for an ID this was ridiculous a waste of time and money she had permission both of the girls did their only two years off the age limit and cheap my dad had already seen it I am so angry I don't know what to do so my daughter can see any movies rated R if her mother has pain problems where I am legally disabled and are they going to pay for my ticket if they were going to make me go and I was treated extremely rude this just happened so I'm extremely mad Anna voice texting on a cell phone so some of it may not make sense in my grammar and punctuation is probably off and it was an AMC theater which I've never had a problem with in the two people I talk to I never seen there before ever!

Hmmm, I'm on both sides for this argument. I agree that if they are too young and their parents didn't know they were seeing it, then they really shouldn't be seeing it but if they were either old enough and just looked young or their parents let them see that movie then really what your complaining about is how loud kids are at the theatre, and if thats the case then why didnt you just A) move or B) tell the manger or someone who works there, but thats just my opinion.

I see where you're coming from, but thats just wrong of you to say you "knew" these people were 16 because "mommy" had to pick them up. I'm 20 years old, I hear all the time that I look like I'm 15, and I recently had my mother drive me to a movie as my car is being repaired. Who are you to say that these "kids" were not in a similar situation? Who are you to say that the people selling the tickets didn't card these "kids"? It seems to me that you just have an issue with young people, typing away on your keyboard commenting how you were "annoyed" because you had to sit by teenagers and how the problem is that the people selling tickets are "just as young." I have a simple solution for you; if it bothers you oh-so-much, don't go to the movies anymore!

Issue 1: Children under 17 in attendance without adult supervision. This can easily be explained by the parents buying the tickets, thus consenting to their children seeing the movies, and then letting them go off on their own. Not all parents hold the ideal that R Rated content is "not appropriate" for their children. My husband and I are firm believers that sheltering our children all the time from the "bad things in life" can soften them to the point where they won't be able to handle it when they become full-fledged adult members of society. Both mine and my husband's parents did this to us as well, the non-sheltering approach, and we both turned out fine.

Issue 2: The children being loud. If they are being loud, ask them once to stop. If they continue, report them. End of story.

Issue 3: Underaged kids selling tickets to R Rated movies. This is something you should report to management. Teens under 17 are not allowed in many states to sell tickets to movies they themselves cannot enter. Report this to management and if it continues report it higher.

Issue 4: Appropriate content for children. This is debatable. As I said above, what is unacceptable to you might be acceptable to someone else. I feel that by being exposed to more at a younger age I was more able to deal with "The real world" when it came my time. Some parents take the opposite approach and use a gradual method of exposure while some just censor everything from the children until they reach 18 and move out on their own.

Also, not all children who have "mommy" pick them up are under 16. Not all teens get their license at 16. Not all teens have vehicles they are allowed to operate (most states require a probationary period even after a license is obtained).

i would have been cracking up laughing if i say a bunch of kids crying from watching a prview of a horror movie lol xD

Ok first of all I work at an AMC and as an associate I don't get paid enough to care about your kid. It was an honest mistake the projectionist made so stop tooting your horn and get over it. Your kid will be fine, just look at ME! :) lol

This happened to us tonight. We took our kids to watch a KUNG FU PANDA II and were asked to leave because my 2 year old got excited and said "OH COOL!" AMC is NOT family friendly! My family and I will never go there again either!

i found a small local theater to go to. for a family of 5 which includes 2 adults and 3 children amc is just not in my price range. we go to another theather that is 10 extra mins out of our way. its 6.50 for adults after 7pm and 4.75 for kids.The kid packs are 4.75 each and include popcorn, hotdog, drink, and a candy.Now that i found this place i dont think i will return to amc.i love amc i just don't love the prices.

Jeff and all,

As Minnie06 stated, much of AMC's profit comes from the Concession stand. The economy has slowed and AMC is truly empathetic. We offer discounted box office prices before noon, senior discounts and student discounts in some locations, and limited time concession offers that can be found at http://www.amctheatres.com/Programs_and_Offers/Programs/Limited_Time_Offer/

New, expensive technologies in our field continue to grow, and in order to be the best at what we do, and offer the best possible film experience, AMC has made a commitment to invest in these technologies.

That said, AMC does appreciate the feedback. I truly hope you choose not to boycott AMC locations, so that we can continue to provide the best film experience in the industry
.. Thank you all.

- Jordan from AMC Theatres

AMC should be boycotted. The price of movies are over priced and the concession prices are beyond understandable. My wife and I used to go to the movies weekly. Yesterday we went and we were the only people in a just release movies. The lobby itself was basically empty and the parking lot was less than one fouth filled.

I now know that AMC stands for almighty money counts.
Boycott AMC and smile... they deserve empty seats.

Movie theaters charge so much for concessions because they make no money from ticket sales, it goes to the production companies. They need to make money somehow to pay for the electricity, projectors, seats, not to mention pay their employees. Eating at the concessions is not a mandatory prerequisite to see the movies, if the prices are to high then don't buy. They do have something called a kids pack that comes with a kids popcorn (pretty decent size for an adult too), a kids soda (looks like an actual small since their small looks like a medium or something), and a bag of candy all for $6.

Check again. In Springfield IL theaters, it was over $18 for a large popcorn and a drink. And their new twist, you can only get free refills on the large size!

The have bought out all Kerasotes theaters in this area, so there is no competition. But as I read in previous postings, the theaters are relatively empty. How can they continue to operate like this. I suppose on their movie production corp., but this is ridiculous. No movie is worth $38 for 2 people. I will wait until they come out on DVD.

Bought a large pocorn and refillable coke for $13 and $19 for 2 tickets =$32. thought for that price we'd see a second movie since the theatre was virtually empty. The girl asked for our ticket and said we could stay but we'd have to buy another ticket. The theatre was empty, I could see if there were even 1/2 full but come on. No more AMC for me, i'll give my money to other theatres

They sell quite possibly some of the cheapest made foods (pop, popcorn) at absolutely ridiculous prices. It makes me so angry that these companies do this out of greed. How much can two large pops and a large popcorn actually cost to produce? like a quarter? I mean I understand that they have to cover their overhead costs because that is just basic business but for that steep of a markup is, as far as I'm concerned, price gouging and should not be tolerated by anyone.

I agree. AMC is way beyond overpriced. How can you expect to charge so much for a bag of popcorn and some stale nachos?

THE AMC O9N DUNVALE NEXT TO SAMS CLUB ON WESTHIMER ROAD FM1093 STUNK WITH A URINE AND BURNT POPCORN SMELL SO BAD YOU COULD NOT CONCENTRATE ON THE MOVIE WITH THE AUDIO TOO LOUD ANOTHER THING HOW DO ALL TH THEATERS GET AWAY WITH ALL THOSE BLARING COMMERCIALS GOING TO THE MOVIES IDEA IS TO GET AWAY FROM COMMERCIALS IS THE MAIN IDEA SCREW PAY MOVIES I'LL JUST STAY HOME AND WATCH THEM ON TV

Wow, you suck. Of course everybody blew you off, you waited too long. From what you said you didn't even offer a ticket stub as proof, just verbal. AMC has gladly given me a refund on my ticket in the past just because the remaining seats were terrible and I went immediatly for the refund. And come freakin on, terrorist attack. Terrorists have better things to do than attack a theater. Osama is not out to take you out while watching a movie. Atlanta is an airport hub, only feel anxious at the airport. Oh and fire alarms are post fact, if terrorist action goes down, you aren't going to become a victim, you are a victim before its gone off. Sounds you're the type that would be part of the stampeding mob that would crush people to death aren't you