AMC Theatres
Reviews and Complaints

At the AMC in Barton Creek mall, Austin Texas, AMC has been showing a movie called Passages, which features a fully nude gay sex scene.

This appears to be in violation of Texas Penal Code Section 43.22.

AMC's corporate office is unreachable by phone and therefore unaccountable.

COVID-19 gave them the excuse they wanted to shut down nearly all customer service.

Hello. I purchased tickets for 7/31/23 using two vouchers. Order #[protected]. I canceled the order immediately but the vouchers I used are now invalid. Your website states vouchers have already been redeemed although order was canceled. Please clear/refund the vouchers in your system. I have been going back and forth with customer service and had no response. I would like this resolved immediately. I appreciate your attention to this matter.

These are the voucher numbers. You can verify these were used in original order.

Voucher [protected] [protected]

Voucher [protected] [protected]

[protected]@yahoo.com [protected]

Justin Ly

Hello I booked a ticked for haunted mansion at 7pm on Sunday July 30th 2023

I waited in line then after scanning my ticket I was forced out of line by the security. I asked to the manger . Melvin appeared with security threatening me to leave I wanted my credit movie ticked manger Melvin did not listen or even seem to care . I told him the security who has a weapon was threatening and has threatening now for almost a year . I’ve waged complaints to the former manger as well.

This is completely unacceptable

I’m a AMC investor I follow the rules provided

I have my AMC A List and these two individuals are completely wrong and should not have a job .

I do not feel safe any time this security Guard works . I have also witness in the past inappropriate conduct with women Guest

Touching them and escorting them to their theater while he should be at front.

These women have had looks of discomfort

This individual also has threatened numerous times because I use all my 3 movies a week with the A List .

I have also read out to AMC CEO Adam Aron

This needs to be addressed immediately

I should not of be asked to leave

I should not be mistreated just like anyone else because I’m a Investor .

Please do something about this

I have attached my 🎫 Ticket and the mangers names

I purchased 4 tickets on 17 July 2023 for mission impossible on amc website and then had to cancel. I used 2 movie ticket vouchers with the voucher numbers below:

[protected] PIN: [protected]

[protected] PIN: [protected]

also used a $20 gift card, with details below

[protected] PIN: 2197

ORDER #: [protected]

TICKET CONFIRMATION #: [protected]

PURCHASE DATE: TODAY, JUL 17

My email - [protected]@gmail.com

I have not recieved any refund so far. This is extremely frustrating and feel cheated by AMC.

Question Reference # [protected]

I went to see Oppenheimer at the Staten Island AMC Theater (IMAX) and there was no air conditioning the entire movie i was sitting in seat number P17.

This was Saturday July 22 the 7:15 pm show and it was very hot 🥵

Also for some reason when the customers go into the IMAX Theater the air conditioning isn’t on we need a supervisor which i never see at this location and maybe a district manager would be nice.

Dover De AMC Classic been multiple times and they either don't have popcorn to make or both popcorn and soda machines don't work. Went today Sunday July 23 at 12:35pm and neither popcorn machine or all soda machines worked. Was trying to go to movie for my birthday to use my stubs birthday reward on popcorn which I could not. So now as is end of month it will expire and I won't get to use. Someone needs to get this location in order or it's going to lose business. I left without seeing a movie because of all this.

The 1:45 showing of Oppenheimer was cancled due to your IMAX theater projector breaking down. I was not informed of the cancelation until I got to your theater! I want my money back! This is just one of the Technical problems in this theater in three weeks. No wifi, lines going across the screen. Your nitwit Manager Alex told me I had to get my refund from Fandango, they are giving me problems about it because the movie time has passed. This theater is a joke! If I don't get get my money back I will get in touch with BBB services and file a complaint. I'm fed up. Everytime I go to this theater there's a problem!

Concession sold my son a car in a bag that looked ok in the bag but once pulled out wheels were broken. And doll box was dented. I went to magic johnson movie theater located in manhattan and staff there didn’t want to change it, they said to call corporate. Called AMC located at 34th street where the items were actually purchased at and they said they ran out and won’t give me a refund.

Finally went to empire 25 located in Timesquare and your manager there by the name of MARQUES was absolutely AMAZING. He exchanged both items for me and was polite and understanding. I’m not here to file a complaint. Im making it my business for you guys to acknowledge staff that are doing amazing jobs, while staff in other theaters don’t even come out to speak to you and only communicate through their ear pieces. Just cold. Amc magic johnson theater and 34th street were absolute TRASH in communication. Clapping my hands for Timesquare location and their manager Marques who is theeee man and his coworker @ the register who agreed that he is an absolute sweetheart!

So they websites states available 7/20/23
Barbie car to purchase. IT DOES NOT SAY WHAT TIME.
So I went to amc Santa Monica 7 wait 1 hour for them to open I go in Finally and the manager man denies me to purchase the Barbie car.
He tells me and I Quote..
I AM NOT SELING THEM UNTIL 3 PM…
I GOT VERY UPSET LIKE IF HE OWNS THEM OR HE HAS THE RIGHT TO SELL THEM AT WHAT EVER TIME HE FELLS LIKE!
I felt discriminate because am a man and he gave me a dirty look.. I should have to explain my self but I was gonna buy it for my daughter!
Am very disgusted by this man at your amc as a manager … he needs to be re trained again.!

July 16 around 7:30-9 pm

The man in front of my partner and I was filming the movie I went to security who proceeded to tell the man to stop. A few minutes later he took out his phone again having a blast on social media, looking at lewd photos, answering a phone call, and began vaping. My partner went to management nothing was done I went a third time nothing was done. The fourth time my partner leaned over and kindly asked him to stop. The man then got up and got in face yelling at my partner. Upon leaving the theater to seek management my partner was threatened with a knife and screamed at within an inch of his face. Management and security didn’t do a thing. We had to leave and this man was allowed to stay in the theater. Many violations occurred and quite frankly laws broken. Unacceptable on many levels.

I've been hearing a lot of people complaining about your theaters across the country not having any air conditioning in their theaters, specifically for the movie Sound of Freedom. Even turning on the air conditioning when everyone left. I've also been hearing that your specific theaters refunding tickets without any explanation.

I am very curious as to why you all wanted this specific movie experience to be as unenjoyable as possible for people. It really makes me question why I should ever go to your theaters if you can't even make this kind of movie a priority to make sure it gets as much exposure as possible.

I am planning on making a point to tell as many people as possible not to go to AMC theaters again and try going to Cinemark. When I saw the movie last week, we had air conditioning and absolutely no problems with our experience.