CB Airlines and Air Travel American Airlines IB 4935 Shared through American Airlines) eDreams Booking # P1PY0

American Airlines review: IB 4935 Shared through American Airlines) eDreams Booking # P1PY0

Tony OShea of US

Nov 14, 2023 2:30 pm EST

Verified customer

Featured review

On my eDreams itinerary this flight shows as IB 4935 Departing Nov 4th 1:30 pm.

I arrived from Melilla on flight IB 8251 Nov 4th at 11:40 approximately. The aircraft doors did not open for almost 15 minutes. I had from 11:55 to find the check in desk for American Airlines. It was closed. I found out from a ground porter the desk closes two hours before the flight departure. I also checked in with the Information desk in the center of of the concourse. He confirmed the flight had closed out two hours ahead. I frantically went to Iberia for assistance. They told me there was nothing they could do. They gave me Iberia and AA phone numbers to call. I called AA but could not get an answer. I tried Iberia. They kept me an hour on the phone and booked me on BCN/BOS IB 2625 Nov 4th 18: 45. I had to overnight in Boston for a flight B6 0159 Jetblue 07:25 Nov 5th BOS/PHL. Iberia exchanged the ticket over the phone with no charges. Hwever the ticket clerk could not find an electronic ticket nmber. Iberia then spent 2 hours trying to get a ticket number. They failed. I had to see an Iberia supervisor who was very rude to me & insisted I had to pay for a ticket. I returned to the ticket clerk and called Iberia again. They fixed the issue in 15 minutes. He sent me an email. The clerk issued my boarding passes. This was a very painful experience. American Airlines are totally to blame for the messup. Iberia were awful to deal with. Rude and very unhelpful. American Airlines & Iberia should refund me the cost of my overnight and taxi fares in Boston. I can provide receipts.

Claimed loss: Overnight Hotel Westin Boston Seaport $262.33. Taxi to and from airport to Westin $50.

Desired outcome: To get an apology from American Airlines and Iberia fro the messup and inconvenience and heartache they caused me.

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American Airlines Contacts

American Airlines phone numbers

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More phone numbers

American Airlines emails

aacustomerrelations@aa.com

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Confidence score: 100%

Support

American Airlines address

4333 Amon Carter Blvd, Fort Worth, Texas, 76155, United States

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