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American Drew Furniture
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2.3 3 Complaints
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American Drew Furniture Complaints 3

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9:47 am EST
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American Drew Furniture Manufacturing flaws on the headboard to bed rails connecting bolt alignment. Customer service rep claims it's wiggle room

September of 2020 purchased a king size bed headboard, bedrails and tailboard. (pictures available) Upon assembly, by delivery crew, the bedrails misaligned with the headboard by over 1/2 inch on the left(lean in) and 3/8 inch on the right(lean in). When approached, through an interior designer about the issue the sales rep. declared the flaw as "wiggle room". And the matter was dropped.
Please see the attached photos buttressing the assertion that the manufacturer created the issue.
Included is the original PO details from the inside of the bedrail.

The desired outcome is a replacement of the headboard or the bedrails(granted I think the headboard to bedrail bolts are mis-aligned from the headboard).

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1:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Drew Furniture Non-communication

Order placed online 2/14/12. Received confirmation 2/14/12, then an email from sales 2/15/12 telling me the item was back-ordered until 2/28/12. Did I want to wait? I emailed back yes. Have heard nothing since. During regular business hours the only option is a voice-mail at either placing new sales or inquiring existing orders. Each and every time I call. No one picks up. I left 2 messages, but have received no response to date. I emailed the person who contacted me on 2/15 about the back order, but have not had the courtesy of a response. No idea what to do now. Give up, I guess.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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12:00 am EDT

American Drew Furniture Shipping delay

In November 2005 I ordered Bob Mackie Oval Coffee table and Oval End tables. It is now July 2006 and I've been notified that the order will not be in until the middle of August. Each month the retailer tells me that the tables have been delayed in shipment from China. E-mails to American Drew just draw responses telling me that they have problems with shipping from China.

Previously I ordered a dinning room table and hutch set. When received the doors to the hutch were warped and the table was scratched. After waiting for three months another hutch was delivered. However, it took almost a year for three more deliveries of a table, each one with a defect, before I finally just accepted one. It was slightly warped on one end; but I figured it was the best one out of the four. Who knows what defect the next one would have.

I am dumbfounded how a company can stay in business with this kind of customer service?

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Is American Drew Furniture Legit?

American Drew Furniture earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds American Drew Furniture to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, American Drew Furniture is known for their high standards and safety. If you're thinking about dealing with American Drew Furniture, it's wise to check how they handle complaints.
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Overview of American Drew Furniture complaint handling

American Drew Furniture reviews first appeared on Complaints Board on Sep 4, 2006. The latest review Manufacturing flaws on the headboard to bed rails connecting bolt alignment. Customer service rep claims it's wiggle room was posted on Dec 21, 2020. The latest complaint Non-communication was resolved on Apr 09, 2012. American Drew Furniture has an average consumer rating of 2 stars from 3 reviews. American Drew Furniture has resolved 1 complaints.
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  1. American Drew Furniture Contacts

  2. American Drew Furniture phone numbers
    +1 (888) 299-5619
    +1 (888) 299-5619
  3. American Drew Furniture emails
  4. American Drew Furniture address
    4310 Regency Dr. № 101, High Point, North Carolina, 27265, United States
  5. American Drew Furniture social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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American Drew Furniture Category
American Drew Furniture is ranked 228 among 372 companies in the Furniture Stores category

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