American International Group [AIG]
Reviews and Complaints

I purchased my term life insurance back in the early 1970's from AGI agent Frank Copeland from their Greensboro office. Since than I've found out he's been transferred to Ohio where he retired from. In 2005 I was contacted via agent Kathleen Paulin (agent code 0548). She stated that she was my new agent and reviewed my policy with me and my wife. At that time she went over options with us and was to contact us in 6 months for our discussion. That was the last time we heard from her. In 2007 I sent her a letter stating that I wanted to buy a $100, 000.00 whole life policy and surrender the balance for the surrender cash value. She still did not respond. After my house burnt in 2007 I wrote her yet another letter stating that this time I wanted to surrender the term policy for the surrendering cash value. She still did not respond. Then I found out AIG moved out of Greensburg, disconnected their phones, and left town. They did not send out any notification, new phone number, or tell me whether I had a new agent. In the past ten years AIG has not responded to any of my letters or faxes.

Guys, don’t trust the company AIG Trust Financial Services. I got the letter from them and it was mentioned that I was lucky winner of $300, 000. I was shocked and decided to check this company, because I haven’t taken part in any lotteries or something like this. I checked the company and found out that their letters were scams. They wanted to get $5, 000 in order to process the fees and get you prize. I decided not to risk and didn’t waste money.

AIG Sun America wants me to pay them $500+ per year for my Life Insurance policy and charges me $110+ per month for service fees without telling me they are robbing me. Found this out after a whole year had passed. My mother and I have been paying into this policy for over 50 years and have paid well over $25, 000 into it. Cash value dropped over $1, 000 over the past year to less than $4, 000.

I recently had to deal with this company for work reasons and was completely disappointed in their lack of customer service or human decency and kindness.

The receptionist at their main number [protected]) was rude. He was short with his answers and acted as if he didn't have time in his day to do his job properly. He hung up on me rather than giving me the extension I needed.

After phoning around the company, I came to realize that it wasn't just the receptionist that was rude, it was a contagious epidemic within the company. I was even given the number to the New York payroll department [protected]) only to have it ring non-stop with no answer, not even voicemail. Even when a voicemail was left, no messages were ever returned or checked on.

To be honest, it really makes a person wonder just how AIG treats their employees to make them hate their jobs so much. Perhaps customer service isn't the issue, maybe it's more an issue with employee morale within the company. Regardless where the issue may lie, it is an issue that needs to be resolved for the future prospects of AIG as a whole. Poor customer service will eventually lead to less and less business.

I receieved a letter from an unknown company stating that my auto insurance had been cancelled. I never received a renewal letter with copies of my insurance cards, as that is how it is suppose to be done. I called my agent, which I have had to make a complaint about previously with Dora, and he said to me, "Oh yea, well the company sold a couple of times and I think I better get you a quote from a different company, meanwhile, he had moved his business and didn't tell me until I called concerning this problem. Now my auto insurance is canceled, and I am not letting this agent get away with this again. He is not operating within the law!

My partner was hit from behind when stationary. We were in the process of renewing our policy, (we lost and had reinstated our 2 years no clains bonus) Then our premium doubled . budget told us we would be reimbursed for the 2 years no claims, theyve given us £ 49.60 off of £461, my premium should be less than £200 . I can see why people drive without insurance ! All they do is take the piss! Also I contacted AIG Insurance about the pay out we're due for the above accident (the other driver's admitted liability) and was rang by a very irate woman who said I can't contact AIG unless i'm a customer! If I can't contact them and they won't contact me, what can I do?

I am a ex-customer of AIG Insurance... I got rear ended September 2006... that person the hit me actually got hit from another person who had no license and insurance that hit her to hit me... ok, so i called my lawyer, cops and i went on the strethcer into the ER. I got seen by the specialist the next week, did a MRI (backs all ###ed up again) because I had previous back surgery and a new problem began with my back... PISS ME OFF! So anyways, AIG want to go into mediation or whatever that means when I was a customer at the time paying for my monthly policy. They dont want to pay me my $20, 000 that I can get because the other person that hit me... doesnt have insurance... so AIG thinks if they pay me, then how will they get there money from the dude that has no money, insurance or license?

What can I do? Does anyone know of this situation where I can make it into a legal matter to sue AIG instead of sueing the kid now?

What should I do is the question... HELP!

On June 26 I spoke with Rafael Lopez who talked me into charging $8, 000 on my credit card. The service I was buying was “call/e-mail” blast to promote Bank Card Empire Company. I bought into the Bank Card Empire because I believed it was legit and I still do. The problem I have is the $8, 000 I spent on this program with the belief from Mr. Lopez telling me they buy new business phone numbers from the phone company and bombard them selling credit card terminals. Like a sucker I bit. The campaign supposedly started on the 16th of July but I have no proof or do I have and results from the program that was guaranteed to me. I was supposed to get $500 per terminal sold plus a percentage of each transaction. I have three accounts pending that I have found locally but nothing from the scam that AIG is promoting. I have already contacted my bank and they are investigating AIG.

I have talked a total of 4 times to Rafel Lopez who keeps telling me that the Call blast Email blast program will work and to give it time and the he has been with AIG for over 4 years and never had a unset client using this program. AIG is a scam and someone needs to shut them down and stop STEALING innocent peoples hard earned money! Just look a little bit on the net and you will find people just like me that was taken. Please help!

In Dec 2004 My husband & I refinanced w/ AIG (aka MorEquity aka Wilmington Finance). We were NEVER disclosed about an EARLY payoff (prepayment penalty) until the bank attorney sat at my table (closing). We now signed a document under duress that we had to pay a 5% penalty on remaining balance if we payed off with in 5 YEARS. it was NEVER DISCLOSED
Then in January 2009 in the midst of the US recession MorEquity SOLD us to HSBC. They gave us MAYBE 2 week's notice & said effective Feb 4th 2009. Most mtg's are due on the 1st so this was very BAD!
Then in Sept 2009 we wanted to take out a loan to payoff credit card's, car loan & have money to do work on the house. We get a call back from Capital One stating we HAVE 2 CURRENT mtg's on OUR credit. Morequity who sent us a letter end of Feb 2009 stating that we owed them nothing NEVER notified the credit bureau's. They also sent us a letter in April/May 2009 stating oops... we made a mistake you still owe the money just NOT to us sorry for any inconvienience.
Again it is now Sept 2009 & they still have NOT taken themselves OFF my credit. I called & Rebecca (Morequity tel rep) REFUSED to put me on with a manager. She REFUSED to help me in any way. She told me to dispute it with the credit companies "it'll go faster " otherwise I HAVE to fax them a current copy of my credit report showing them in HIGHLIT'S where they are still listed on my credit.
I'd like to know HOW? WHY? this wasn't already done. Doesn't anybody do the job in which they are being paid for? Why do I have to chase after them after doing all this faxing & writing (2 credit buearu's) then & ONLY THEN will they look into it.
STAY AWAY FROM ALL 3 of THESE BANK'S ! This is why AIG was all over the news this year w/ the recession & bank's going belly up. THEY ARE THIEVE'S STEALING their CUSTOMER'S MONEY ! Then they aren't even HONEST enought to notify the credit companie's ! MY hubby just lost 2 credit card's (they closed on him) because THIS IS RUINING OUR CREDIT ! (we shoulda checked sooner shame on us but we thought they did THEIR JOB they are getting PAID for !)
STAY away from MorEquity, AIG (who own's ME) & Wilmington Finance !

Over the past couple of months we have been receiving phone calls from representatives of AIG that already have our credit card numbers and experation date. They are offering gas vouchers and of course at the end they want to send us information which we can cancel. We have repeatedly told them to not call back but again today they did and I told them we did not want anything to do with it and to never call back and slammed down the phone. They immediately called back twice and I picked up and told them the same thing as they were asking why I hung up. This time I got a name and representative number which are Monty #90464 but of course it was an unknown name and unknown number with the Indian accent that is a chore to even understand. Thank you Nancy Davy [protected]@gmail.com

We had booked a bus tour to Nova Scotia in June and purchased the insurance in case we had to cancel because I have a lung condition which sometimes becomes worse. I became ill in July and did visit my regular physician, who prescribed medication, but I was unable to get to see the specialist until August. We canceled our Trip July 3. (The trip was supposed to leave July 20.) We did receive $3000 back from the bus company with a note stating the insurance would cover the balance. The total cost for the trip was $3.980. AIG refused to pay the balance because they said the doctor did not specifically say I could not go even though I had statements from the doctor stating that I was ill. I had walking pneunomia. I am out allmost $1000. No wonder insurance companies are having enormous profits! If anyone else takes a trip and gets insurance from this company, you had better get it notorized and signed by the doctor that you are definitely too ill to travel.

When my wife lost her job last year, the income reduction left us perilously close to home foreclose. In a last-ditch attempt to stave it off, I contacted AIG to cash out my Sun America annuity February 27 thus beginning a pattern of call-and-stall which I can only conclude was deliberate and methodical.

The AIG representative did send me the form I requested which I immediately filled out, had notarized and faxed to the number given before noon that Friday. Three hours later I tried calling for confirmation (I had been asked for a PIN which had not been requested before after frantically searching my records for any sign of a PIN, I called another AIG number only to find out that the four-digit PIN was merely the last four numbers of my SSN so I called the original number initiating a the next in a series of 20-30 min. holds). I finally spoke with a representative who said she had no way of knowing if the company received my fax and it might be as long as 48 hours before that could be ascertained. Nearly 48 hours later (that Friday) I found another open half-hour and called to see if they had indeed received my request. They hadn’t.
I took off from work the following Monday, calling again (the extension number I had been given to expedite my call hung up on me three times-I reverted to the original number which resulted in an additional 20-min hold) only to find out I had submitted the wrong form, and that the correct one would be mailed to me. I was also told that it could be downloaded from their site and was given a form number. Possessing reasonably competent Internet skills, I located the AIG site and search engine, entered the form number given only to be told there was no such form available. Using common sense, I located two forms that appeared to request annuity account liquidation, (one called ERISA and the other non-ERISA). Just to be certain, I sacrificed another half-hour to confirm I indeed had the right form and filled out correctly. I recited the information I had written line-by-line to the representative and asked directly if there was anything else I needed to fax. He said that since I had already sent the notarization, the form I was sending would be sufficient to release the funds.
I finally faxed this document at 11 a.m., calling back near 5 (only 10-min. hold this time!) to find out if the fax had been received. Again, the canned response to my increasingly irritable challenge was that it may be as long as 48 hours before they could even ascertain whether the form had been received. I took off that Wednesday, calling ion the morning only to find out that I had not submitted documentation proving the necessity of obtaining these funds. I asked if “Notice of Default” would be sufficient and was told it would. Again, I promptly submitted the required form, calling in the next day to see if it had been received. I was told that it had been received and that to expect another 5-7 working days before the request could be processed.
So nearly three weeks after the initial request and my mortgage default hanging in the balance (Texas law permits foreclosure proceedings to begin only 20 days after notification of default) I can only wait and beg the mortgage company to have patience while AIG holds the money I’ve paid them, taking full advantage of the time value of this insignificant (to them, not me) amount.

I received information I had purchased from Bankcard Empire for an at home business. Before I could read over the information I had a call from Miah at AIG. After an extremely lengthy conversation I agreed to purchase an advertising campaign for $4900.00 to go along with the purchase I originally made with Bankcard. AFTER the conversation, I went online and looked up AIG, only to find very bad reviews concerning the company. Within an hour of my conversation with Miah, I called the company back and told them I did not want to use their services after all. I was informed that the department I would need to speak with had just closed and someone would call me the next day. I immediately called me credit card company to see if they could refuse the charge. They could not do anything until the charge posted and then allthey could do was to dispute the charge with AIG.
I did recieve a call from AIG's Quality Control department the next day as promised and was told the deal was "non-reversible", end of discussion. I had not faxed the signed invoices back to the company since I did not want to proceed with the campaign. Once my credit card company finally gave up trying to get a response from the company and applied the charge to my account, I agreed to return the invoices. I was told that the campaign had already begun and the only way I would ever get any credit or receive a check would be to return the signed invoices. A month after the initial convesation, I returned the invoices --after many phone calls from Matthew, one of the supervisors.
Matthew kept telling me to charge the investment to my credit card rather than paying for it all upfront. By doing it his way, I would not be out the total amount and would soon begin earning the investment back to pay off the card. Supposedly, you "typically see a return of your investment in 90 days to 6 months". It is less than a week until the 6 months will be over and I have yet to see one penny. I have not seen anything to show me there is even a campaign being done and cannot get anything but a verbal confirmation from the company. At least, a few months ago that was all I could get. Now, I can't even get my phone calls returned.
I want to get this information out on every website possible to hopefully prevent someone else from being as stupid as I was. I am out all of my savings, $4900.00 (plus a $19.95 monthly charge for a website) and will not have a job after the end of May. I never thought I would allow myself to be scammed in this way, but I was obviously very wrong.

I had an accident on Dec 23, 2008 on route home from Nashville, Tn to San Antonio in Little Rock, Ar. I called AIG to report the accident and to see about getting a rental car to finish my trip home. When I called my adjuster, he told me that I had no rental coverage. That was the selling point for me changing insurance in the first place. They told me that I would get free auto rental coverage as well as towing. He finally got me a rental after arguing with him about the situation. When I read the rental paper more closely when I got home, I found out that I was only allowed to have the rental until the 27th. When I called the adjuster on Friday the 26th, I found out that all of AIG had shut down for the christmas holidays from the 25th -28th, with no one to take care of any accident calls or questions such as I had until Monday the 29th. To make a long story short, I had no communication from the adjuster on the status of my truck, as to whether it is totaled or they will repair it. Here it is today, Jan 5th, 2009, and he still has not called me to report the status of my truck. I have tried calling him and he will not return my calls. I tried getting another adjuster but they all tell me that he has been assigned my claim and that I have to work with him. I learned my lesson, you get what you pay for. No wonder they are so cheap. I can't believe that after the bail out, they all took the holidays off as if they were factory workes except that they left no one in charge to take care of emergencies. Their policy is : you can only have an accident between the hours of 8 am and 5 pm Mon-Fri. They do not work on weekends or holidays, so schedule your accidents only during their working hours. They should have let them go belly up. I am changing insurance as soon as I can get this claim completed. If you have AIG auto insurance, I suggest you drop them and find someone else before you have an accident and go thru what I went thru during my Christmas vacation which was completely ruined due to be left in the dark on the status of my truck.

I had 21st Century auto insurance for almost 20 years now. Last year they sold to AIG. I have removed/sold one vehicle this year and have an excellent driving record. When I heard on the news about their bailout, then one week later the extravagant parties in California, i decided I would not use them going forward. We pay our income taxes and they used it for parting. "Rewarding the sales personell"..who cares if they need rewarding. Don't they get commissions?

I just received my renewal notice. An increase of 145%. I will most definately not be renewing with them and I will be sending a nice cancellation letter for them to frame.

AIG Insurance received over 35 billion dollars of the 700 billion bail out plan. They then paid for a weekend for there execs in Californians at a cost of $440, 000.

Now they have paid a tab of $86.000 for a few top execs to go on a hunting trip. Wake up america, write or E-Mail your congressmen & senators and tell them enough. Make AIG repay OUR money. (Yours & Mine) Several of the top execs of AIG should be facing serious prison time.

They are throwing crap in all of our faces and laughing about it! Let's take our government back.

I also had 24.90 deducted from my bank account by AIG for a policy I never authorized. They did this in partnership with Wells Fargo who was sending out information about AIG in bank statements. I finally after several phone calls and and threats to report this fraud to the Texas State Attorney General's Office got the policy canceled. I then notified Wells Fargo that they were never to authorize any company or person to access my account w/o my authorization. I thought a bank would understand this w/o me having to tell them. Neither AIG or Wells Fargo would return my 24.90. Perhaps the split it.

In April 2008, I called AIG Insurance before purchasing tickets on Priceline to go see my sick grandmother to see if she passed away before I got there or while I was there if I could get reimburse or change my flight if required. I was told that grandmother's were consider to be immediately family and I should not have any problem being reimburse or changing my flight if something like that occurred. Well my grandmother did pass away. The funeral was on Monday and our return flight back was also on Monday. Our flight left early Monday morning and my grandmother funeral was not until 11:00 a.m., that day. Of course I stayed for the funeral but now AIG travel insurance refuse to refund our money for the airline tickets to return home. My parents had to drive from Minnesota to Michigan to get my husband, our infant child and me for we were stranded without any way back. Because I stayed for my grandmother funeral AIG said they could not refund my money back. We did not ask for reimbursement for hotel fee, gas money for our parents. Since we did use the flight to go to Michigan we only asked for the price we paid, taxes and fee for the return trip. What good in purchasing the insurance if it will not protect you in unpreventable situations such as this? I have appeal twice and AIG Insurance is still denying my claim. They said that if my grandmother died while I was there they would have refund the money but because I stayed for her funeral they will not. What kind of nonsense is that? I am not sure who I can contact regarding this but want everyone to know that by purchasing the insurance with AIG travel Assist does not mean that they will keep their part of the bargain and have specific wording of the guidelines of what they will reimbursed you for and what they will not. So even though my grandmother died and I stayed for her funeral to pay my last respect, AIG change the wording so they would not have to reimburse us for our money.

I have subscribed the Insurance through Chase Bank USA, N.A. in 2004. Couple of months ago my family in an accident was rear ended by a semi-tractor trailer and everybody got hurt. This insurance supposed to cover my family leave benefits, medical bills and more. Actually, they are giving me run-around, first they lost the application, and then they could not find the application, then after two months denial for the service that I have been paying for four years. I am no sure what is going to happen when I submit medical bills! Upon my questioning customer service rep says that the policy that you have is different than the one that I have! I cannot get it! What does it mean?!. Benefits should be explained with every policy. AIG is provided with all the information I do not know what else and at what they are looking at! No wonder they in trouble on Wall street! It is clear to me they do not know what they are doing. Watch out find a better company, I feel I have wasted my money for the TOURCHER! It is a scam! They will do anything to get your money but when you need they probably never come through!

I booked my Frontier airline ticket from Atlanta to Orange county, CA with AIG Travel Guard insurance and for which I paid extra $10. but due to some health reasons when wanted to postpone my ticket for 2-days, Frontier airlines that is selling this AIG Travel Guard insurance on there website, they said that they have no connection with AIG Travel Guard. furthermore, when I contacted AIG Travel Guard, I was told that this reason of your ticket postpone is not covered in the insurance... don’t u think this thing is worst than ***... and like day light robbery... so, I would recommend you not get capture this FRAUD by AIG Travel Guard in the name of INSURANCE and I think it should be a BIG SHAME for FRONTIER AIRLINES AS WELL... If you need further clarification, do give me a call at [protected] because I don’t want you to be a target of this FRAUD BY AIG Travel Guard...