American Laser Skincare review: unprofessional, dangerous, painful and no refund! 609

Wasted my money. Unprofessional. Will not recommend. No results. Not sure the girls knew what they were doing. Wasted my time. Big promises to get your money, and no results to show for it.

I've been told their is someone organizing a class action law suit. Contact all of us. ALC owes all of us much more than just the money we've paid. This has been exhausting, frustrating, stressful and expensive. Lets get going!

My treatments are not for laser hair removal but for amerismooth treatments. Bought 20 treatments for 2210.00, received 15 treatment but has seen no results. On the 10 treatment I should have had pictures taken to view results, no such pictures were taken. My plans are to use the extra 5 treatment for maintenance. But have not received no results just softer cellulite. I have no desier to continue treatment I just want my money back or at least for remaining treatments. I called on 3/25/08 talk to lisa manager of am laser in stockton ca. She state that there is no refund on treatment and I had already received a major discount, there is nothing she can do but talk to her dist manager and there she is almost certain there is nothing they can do for me. Also stated that I should have used cream excersized and diet. Well I do excersized 3 times a week and try to watch what i eat, but no one told me I had to use the cream that cost 25.00 a bottle. Please help me. Advise me and yes I am willing to join your group on the law suite agaist american laser center.
Grace Lopez in California

I would like to thank eveyone for your advise and stories. I received the call about a free $300.00 certificate and if I schedule the consultation I would receive an additional $100.00. I made the appointment and started researching this company. I googled their reviews and stumbled on this site.

Again, MANY THANKS and GOOD LUCK!

I have been getting laser hair removal on my face for about a year now, and it has made a huge difference. It didn't at first, but the hair growth is now a lot slower, and there's a lot less of it. Yes, some of the girls who work there really don't seem to know what they're doing, but there are some who do it well. I find that it works best when they go over the area twice...

And yes, I have pale skin and dark hair, so in theory I'm the "ideal candidate."

Misrepresentation started from the minute I walked in. I "won" a 300 dollar contest and decided to check it out. I'm blonde hair and pale skin. Good ol' irish. I do have some dark hairs as well. I was told specifically that I would be a good candidate because my skin is pale. I asked direct and specific questions. How long would it take before I saw results. I was told 2-4 treatments. I asked how permanent is this laser hair removal. She said very permanent. I wouldn't have to worry about hair regrowth unless I had a hormone change. I asked for an example of a hormone change and she stated something women go through such as menopause.
Other questions in that session were if the laser did not work on me. I'm very pessimistic and make sure I cover all angles, at least so I thought. She said if I went to the treatments and noticed there was no change then I would get a full refund. Of course, my next statement is because I know how it was worded. What happens if I get minor change and not the hair loss in the areas I am paying for, for it to be removed. She stated directly to me there would be a full refund. I made specific sure to ask if I didn't receive full hair loss I would receive my money back.

The treatments were of course a little painful and I made sure they wasted no time maxing the machine out as much as possible on my skin to hopefully see results. I used their "cream" the first time but my skin broke out and I told them of this. I told them I wouldn't use it again and they let it drop. They didn't tell me why my skin broke out or why I needed the cream. I never really got burned and my skin never broke out again.

The treatments never showed any improvements and my hair has grown back. I was letting it grow to prove a point to the clinic but I see that is futile as compared to other people. The last few treatments they did double overpasses and I believe the final treatment I did they went over it I believe 3 times. I was in session for the chest and back about 6+ hours.

After the next month seeing my hair grow back and coming up to my next treatment I cancelled the treatment and said enough is a enough and requested my money back. I complained directly to the office manager and found her sympathetic. She stated she would write a formal complaint and send it to me and the corporate at the same time. I never received the complain and followed up for about 2 weeks. I took the matter into my own hands and called corporate to issue a complaint and they stated directly they hadn't received a complain on my case yet and would write one up. Calling the corporate office and even issueing that complaint took about 2 solid week of calling and harassing the voicemail.

The next two weeks went by and the office manager called and stated corporate had given almost an identical complaint as hers and she specifically stated that because I had showed a 10% hair loss I was not going to be issued a refund and that I must continue my treatment before they would consider a refund.

Hopefully that spells out the story and most of the details. This is the worst company I've ever dealt with in regards to treating customers.

Misrepresentation started from the minute I walked in. I "won" a 300 dollar contest and decided to check it out. I'm blonde hair and pale skin. Good ol' irish. I do have some dark hairs as well. I was told specifically that I would be a good candidate because my skin is pale. I asked direct and specific questions. How long would it take before I saw results. I was told 2-4 treatments. I asked how permanent is this laser hair removal. She said very permanent. I wouldn't have to worry about hair regrowth unless I had a hormone change. I asked for an example of a hormone change and she stated something women go through such as menopause.
Other questions in that session were if the laser did not work on me. I'm very pessimistic and make sure I cover all angles, at least so I thought. She said if I went to the treatments and noticed there was no change then I would get a full refund. Of course, my next statement is because I know how it was worded. What happens if I get minor change and not the hair loss in the areas I am paying for, for it to be removed. She stated directly to me there would be a full refund. I made specific sure to ask if I didn't receive full hair loss I would receive my money back.

The treatments were of course a little painful and I made sure they wasted no time maxing the machine out as much as possible on my skin to hopefully see results. I used their "cream" the first time but my skin broke out and I told them of this. I told them I wouldn't use it again and they let it drop. They didn't tell me why my skin broke out or why I needed the cream. I never really got burned and my skin never broke out again.

The treatments never showed any improvements and my hair has grown back. I was letting it grow to prove a point to the clinic but I see that is futile as compared to other people. The last few treatments they did double overpasses and I believe the final treatment I did they went over it I believe 3 times. I was in session for the chest and back about 6+ hours.

After the next month seeing my hair grow back and coming up to my next treatment I cancelled the treatment and said enough is a enough and requested my money back. I complained directly to the office manager and found her sympathetic. She stated she would write a formal complaint and send it to me and the corporate at the same time. I never received the complain and followed up for about 2 weeks. I took the matter into my own hands and called corporate to issue a complaint and they stated directly they hadn't received a complain on my case yet and would write one up. Calling the corporate office and even issueing that complaint took about 2 solid week of calling and harassing the voicemail.

The next two weeks went by and the office manager called and stated corporate had given almost an identical complaint as hers and she specifically stated that because I had showed a 10% hair loss I was not going to be issued a refund and that I must continue my treatment before they would consider a refund.

Hopefully that spells out the story and most of the details. This is the worst company I've ever dealt with in regards to treating customers.

Misrepresentation started from the minute I walked in. I "won" a 300 dollar contest and decided to check it out. I'm blonde hair and pale skin. Good ol' irish. I do have some dark hairs as well. I was told specifically that I would be a good candidate because my skin is pale. I asked direct and specific questions. How long would it take before I saw results. I was told 2-4 treatments. I asked how permanent is this laser hair removal. She said very permanent. I wouldn't have to worry about hair regrowth unless I had a hormone change. I asked for an example of a hormone change and she stated something women go through such as menopause.
Other questions in that session were if the laser did not work on me. I'm very pessimistic and make sure I cover all angles, at least so I thought. She said if I went to the treatments and noticed there was no change then I would get a full refund. Of course, my next statement is because I know how it was worded. What happens if I get minor change and not the hair loss in the areas I am paying for, for it to be removed. She stated directly to me there would be a full refund. I made specific sure to ask if I didn't receive full hair loss I would receive my money back.

The treatments were of course a little painful and I made sure they wasted no time maxing the machine out as much as possible on my skin to hopefully see results. I used their "cream" the first time but my skin broke out and I told them of this. I told them I wouldn't use it again and they let it drop. They didn't tell me why my skin broke out or why I needed the cream. I never really got burned and my skin never broke out again.

The treatments never showed any improvements and my hair has grown back. I was letting it grow to prove a point to the clinic but I see that is futile as compared to other people. The last few treatments they did double overpasses and I believe the final treatment I did they went over it I believe 3 times. I was in session for the chest and back about 6+ hours.

After the next month seeing my hair grow back and coming up to my next treatment I cancelled the treatment and said enough is a enough and requested my money back. I complained directly to the office manager and found her sympathetic. She stated she would write a formal complaint and send it to me and the corporate at the same time. I never received the complain and followed up for about 2 weeks. I took the matter into my own hands and called corporate to issue a complaint and they stated directly they hadn't received a complain on my case yet and would write one up. Calling the corporate office and even issueing that complaint took about 2 solid week of calling and harassing the voicemail.

The next two weeks went by and the office manager called and stated corporate had given almost an identical complaint as hers and she specifically stated that because I had showed a 10% hair loss I was not going to be issued a refund and that I must continue my treatment before they would consider a refund.

Hopefully that spells out the story and most of the details. This is the worst company I've ever dealt with in regards to treating customers.

Allen, your words are a joke. Too late for damage control. Many of us have contacted both customer service and the company itself with no response. Also, you say the company's changed ownership but some of these ALC's are locally owned, not sure how many, who knows, the one I went to was.

A woman by the name of ELIN from ALC is also posting all over the place claiming to also care about the customers. Well, ALC has a funny way of showing it!

Additional ALC complaints on this board but this here is an example of another employee trying to salvage the company's poor rep with these words, which are just that, words. Yet people continue to be burned, mistreated, disrespected, lied to, their hard earned $ lost, etc...

Please stop taking up space. Copy and paste your monologue elswhere.

I think it would be a good idea if people posted their location when posting so people in the same area can help each other out because some of the locations are locally owned.

Hello,

Please be assured we absolutely want to resolve your issue. If you have contacted the new customer service team with the number I provided and have not received a returned call, please provide me your phone number and we can make sure you are contacted within 24 hours.

Our team, including my colleague Elin, is posting on this board and other sites to let our customers know that we have an expanded customer service team and very much want to help with any past problems.

Thank you for the dialogue.

-Allen

OH MY GOD... so funny i do laser for a living and just to let everyone out there know... the "laser" they use is a fake and it will never permantly destroy anybody's hair follicles... it's not even a true laser! HAHAH

You should try Ideal Image. They know what it takes to get a permanent result verses just a temporary one. I love my results from Ideal Image!

Okay, first let me state, i'm not an employee of ALC and never have been. I have however, been using, instructing and treating patients with lasers and broadbands for many many years. I've read the pros and cons that have been written here and i can see and understand both sides.

I hate that people have been burned, it happens for a lot of reasons and not just because of lack of training. I have seen many of them in my office and can usually help them. Some reasons are patient's expectations were not adequately met upfront, the need for instant gratification, when asked questions of when the last time you were in the sun, people equate that to actually lying out in the sun when it also means gardening, talking with a neighbor in the yard, shopping etc for any length of time, meds or vitamins that make you photosensitive, using that new lotion with a tanning agent included... and yes lack of training or experience.

The rule of thumb in the cosmetic industry is "no refunds" for procedures, perceived complications from procedures and results are not guaranteed (call your local surgeon, you'll see). however, most companies will work with you to your satisfaction and each case should be treated with that in mind. I personally do not want an unhappy camper out there bad mouthing me, but at the same time, i know i've explained to you how your hair grows in three stages (go back to basic biology) and you can't get all stages with one treatment, and the darker your skin is, the more treatments it will take so that i do not injure your skin and we've talked for some time and you clearly read and signed my forms...and now you've had one treatment and your hair is not gone and you're freaking out! or there is some blistering (not always common but can happen) what would you do? here's what i do, smile and remind you of the three stages of growth, and skin type and to hang in there. i also take pictures, it's human nature to go a long time without seeing hair, and then you get a few to return (mostly working their way out of the follicle) and you think it's all returned because you're use to looking at a smooth surface for quite some time. i pull out the pictures and we laugh at how much you use to have. i promise, the hair does go away. Is it permanent, no, it's 80-90% reduction and if some hair comes back, it will not come back as coarse or dark as it was. It will be very fine and wispy. I also see quite a few of electrolysis patients and they are allowed to state that it is permanent.

I strongly feel that if you have signed up or won something ( a strategy every market driven business in the world uses, i.e. gift with purchase, women's expo's etc) don't panic. Ask questions, tell them you've read this board and how do they respond to that, hey get it in writing with their personal signature, ask to speak with other clients, ask your friends or physician where to go or what experience they had. not all ALC's are bad.

The four ALC's i've stopped by to "informally inspect" and check out these complaints have been totally compliant with state regs, they DO use a real laser, (i've never heard of a false laser unless you're referring to a broadband which is still a class 2 light device and better on darker skin types. now having said that, they were all independently owned. That could make a difference.

please don't think that all laser techs/offices are the same. ask how long the tech has been using that particular machine, what training have they had, where is their certification, etc. remember, it's your body and money. and if you are offered the chance to do it at your local hair salon or nail tech place...run! that's where most mistakes are made. and the pictures you see of all these burned people on tv after a laser tx, most of those pictures are 4-6 years old.

as for the new management, i haven't checked that out and Allen, i hope to heaven that you are sincere in your offers to work with these people. you have your job cut out for you, but it is do-able and should not have been allowed to develop this far. it can't possibly be good for you (or them) and just as important, all the ALC's out there that are honest and working with clients and getting great results and now getting the backlash from all of this.

I'm sure there's some detail i've left out or not explained to everyone's satisfaction, however, please know i'm not trying to offend anyone, just wanting to shed some light on a very volatile situation and reassure those that are attending ALC and are concerned.

I also purchased the ALC package for my chin. I went for 2 years & saw absolutely no results. When I asked about why I had seen nothing change, they kept telling me it would take longer because I have dark hair. When my 2 years were up they said I needed to pay more. What a scam! DO NOT BECOME ANOTHER VICTIM!

Kay,

Thank you for your insightful comments and holistic analysis of our situation.

We do also wish to help our clients that are not satisfied with their treatments and are working very hard to make every customer happy.

Again, I urge those who are not satisfied to call [protected].

Thank you,

-Allen

I have been going for almost 3 years for facial hair removal and have seen MINIMAL results to say the least. I have been reminded at every office that its guaranteed and also there is no refunds. I moved from Indy to Austin and have seen the same business scam at each one. I have spent almost $2000 dollars on this and want to see the results I was GUARANTEED. But I don't see hardly any results. I want to see this company sued for these procedures they offer and the lies they tell and every dissatisfied customer to get their money back if not more, for gas, time wasted, products bought and pain inflicted from laser burns. Email me if you know how to get this done legally.

HI KAY!

You are very correct in most of what you say! You are right that you shouldn't go to nail salon and you are right in saying that it is not 100% permanent and 80-90% is great results. I have been a laser provider for 6 years which if you know much of laser it hasn't been around that long so 6 years is a long time. I also will say are correct in saying you should do lots of research.. but you are incredibly WRONG in saying there is no such thing as a "FALSE LASER"... it may be the wrong terminolgy BUT>... there are devices out there called IPL (intense pulse light) and then RF (radio frequency)... which if you look on ALC website you will see they use both a combination which IS NOT A LASER... it does not have anywhere near the same wavelength as a laser it's NOT THE SAME THING>>> WHICH THAT MEANS IT IS NOT A LASER ... THANK YOU!

Hi everyone! I agree with what one person was saying about the free credit check being done, and then an account was opened in my name! I just now remembered that I was never asked if I wanted an account with CareCredit, it was just done! Anyway, I've been getting laser hair removal on my upper lip, and I can see the difference...Are you all saying that it's not going to work and that I will have to pay again after the two years is up? I hope not! I will have a complaint at that time too then!

I had a consultation today. I don't know if they're legit or not (Kind of stupid to say). The thought of results are questionable but, what really bugs me is the $300 prize.

Isn't it odd that we all got it? The odds are too good.

All of you are just pissed off that you bought something you shouldn't have. Most of you probably went in to the clinic talked to the manager that is 100 times prettier then you and you wanted to be just like them! then when you went home your husband got pissed that you spent $3, 000 on hair removal your all just mad that you can't say no to someone you want to be. You HOPEFULLY read the paperwork and you signed it. Blame whoever you want to blame but it's you fault and you all know it. I don't work for the company and i am not even a client I just get a kick out of sad people like you all that blame others for your own mistakes.

I agree. I am going through this same process of trying to get a refund for services I never received for 8 months now. Very unethical company. Would not recommend them to anybody

[protected]

I completely agree with all that has been said, I have experienced the same unprofessional treatment.

Every time I called the manager was always in a consultation or out getting coffee and never returned my calls. I will gladly join the class action law suit!

Thank you for coming forward with this information I truly appreciate this.

Hello Brett,

Thanks for sharing your experience at ALC. I represent American Laser Centers customer service department and encourage you to voice your opinion. Please call [protected] or email us at customerservice@alcpartner.com.

-Allen
customerservice@alcpartner.com
www.americanlaser.com

Hello Carrie,

I represent American Laser Centers and would like to apologize for your recent experience.

I am posting on these boards to help raise awareness of our newly expanded customer service department. We are working hard to make all of our customers satisfied.

I encourage you to either call our customer service hotline at [protected] or email us at customerservice@alcpartner.com.

I do hope this is helpful.

Thank you,

-Allen
customerservice@alcpartner.com
www.americanlaser.com

Hello Rachel,

I represent American Laser Centers and would like to apologize for your recent experience.

I am posting on these boards to help raise awareness of our newly expanded customer service department.

We are working hard to make all of our customers satisfied. I encourage you to either call our customer service hotline at [protected] or email us at customerservice@alcpartner.com.

I do hope this is helpful.

Thank you,

-Allen
customerservice@alcpartner.com
www.americanlaser.com

I am another extremelly unsatisfied customer of ALC. I have been trying to get a refund for over 2 months now. I have asked for my chart that includes pictures of my bikini area and I have been waiting for over a month for that. I have called over 40 times. The Regional manager in the East area is Carina Rodriguez. She is aweful. The rudest person. Called me once and told me I was getting a refund but I needed to call her back to schedule a picture appointment. Well, Ive called her over 20 times and she never responded. Gary Grave is the new CEO. I asked for him when I called and spoke to Jeannette. She said he was out of the offce and hung up on me when she "tried" transferring to someone else.
TO THE ALC REPS LIKE "ALLEN" THAT ARE POSTING MESSAGES HERE, STOP GIVING OUT A NUMBER WHEN NOBODY PICKS UP THE PHONE. I have called that 877 number 6 times and left messages and nobody has called me back. People: dont fall into their trap as many of us did!
Im in for the class action lawsuit!

I spent $5000 on laser hair removal. It actually stimulated hair growth. I have been receiving tratments from an electrolosys for about 8 months now to repair the damaged. I have requested a refund for the past year and have been ignored. Sent cetrified letters with pictures. Ignored. Left messages at corporate and the office. Ignored again.

Any idea what I can do to receive the refund?

Well an update. I still talk to a person name Eva, I was called and told I could possibly receive my money back 80-90% of what I spent. However, now she hasn't returned my calls. As far as the people above that state the good stuff about american laser. Customer service does pick up now. However, I can tell you this much. They don't help and they will always say you have results. I caught that from the manager and customer service and this is after they tell me they can't find my first pictures and my new ones.

I have actually had more hair growth since starting and was even asked by Eva if that picture was of me. She stated I don't look the same. I had a v-shape hair growth on my back and now because of the treatment and shaving my back I now have full hair growth on my upper back. This isn't just women dealing with this ###. I'm a 23 year old male that was getting a t-shirt done so whoever was up top needs to get his stereotypes straight! I will keep calling the corporate and the local office. I will be relentless and everyday for the next month they will hear my voice. I was nice at first, rude but not consistent. Now I will be rude and consistent.

Keep in mind everyone, the wheel that squeaks gets the oil!

But enough said, stay away from this company, stay away from their lies of complete hair loss, read the contract and find out their guarantee is meant for them and not for you. You can read my whole experience above and I will update everyone of the results on a common basis. I just want to say...

AMERICAN LASER NEEDS TO BE SHUT DOWN! I will do all in my power to give them the negative recognition they deserve!

I have experienced deceptive practices that American Laser Centers seems to do over and over again. I was called because I was a "winner" in one of their drawings for 400$ off of one of their over priced packages. I was shown before and after photos, and promised after 10 treatments, my skin would look like the photo. This statment was given to me without even looking at my stomach, which they promised that their Velasmooth proceedure had done wonders for, and even had one of the employees come in and state that she did the treatment, and it had taken away almost all of her stretch marks. After 5 treatments, I could tell that nothing was happening at all. I was burned, and I feel that their is no consistancy between any of their unexperienced technichians.
I called the manager and demanded a refund. She gave me many reasons why I wouldn't be entitled to a refund. She refused to give me the name of her boss, or contact information.
This company is a huge fraud and their techniques for getting clients is unethical. They mis-represent what they can do, and the results that you will get. I went to a real medical clinic, and they told me the strongest laser made would not help my skin, and laser treatment with American Laser is just a waste of money.
Save your Time and Money...Stay AWAY.

I am a professional who has been working with advanced laser technologies for many years. They preach to theic patients that "their" technology is exclusive to them and is the safest on the market. This is lie! The technology they use is SYNERON and anyone can get it. This laser combines RF with laser which is very VERY dangerous. RF is what is causing people to get burned. I own a laser clinic and considered bringing this technology in... after I studied the technology and saw the side effects... I refused to work with it again.
The Ameriasmooth laser that claims it can remove fat cells is a joke. All it is doing is causing suction to the skin that causes swelling. If your skin is swollen...of course the fat cells look better! BUT IT COMES BACK! The technology is a joke, the training these people gets is only 1 day long... do you think that is safe?

Stay away from this laser chain!

American laser center is a piece of crap company. they cheat you into buying things you dont want to and manipulate you to get something else than you thought. i was told i won 300 dollars for free laser hair removal, when i got in they told me i could only use packages and made me sign all these papers i didnt know . come to find out i now have to pay a monthly price, they wont let me get out of it. The people were horrible there and the treatment wasnt worth a dollar, they did it so fast . DO NOT GO THERE

Does anyone know if a class action suit has been filed. Please email me. Thanks.

American Laser Centres are the most deceptive and unethical business I have ever encountered. The company's only goal is to sell packages of laser hair removal treatments, botox, and any other skin treatments they can. I tried to cancel packages the day after I visited their store in Amarillo. I was told they don't give refunds even when you haven't even started treatments. Have called, written complaints, letters and contacted corporate office. No luck! Stay far away from this company - far far away. Go to www.complaintsboard.com to see the thousands of negative complaints about ALC!

Thanks for all the info posted on this company. I just got a call that I won their "drawing" for $300. I thought I would check out the company and stumbled across these post. I will not use their services!

I had gone to a different center before signing up with ALC here in Albany, NY (Latham office) and all I can say is I have never had any problems, complaints, or anything regarding their services whatsoever. I have a massive reduction and I started with a small package and since the results were as amazing as they are I had another package added on and then another added on as well. The costs for all my services are WAY better than pricing at any other place I have gone to and NO other center will give you a guarantee in writing which ALC has done. On most of the body parts I have had treatments, I have seen almost total reduction in under the 6 treatment minimum and I have no doubt that I will be 100% WAY before the two year guarantee kicks in that I am allowed to receive free sessions until I achieve my goal.
I was already told by the manager here that if I have ANY stubborn trouble spots even after such a time frame that it would be no problem and no cost to me whatsoever. Perhaps you people that are complaining didn't do your homework on the individual in the office that is performing your work because the ones that work at the center I go to are either fully certified technicians with much experience and knowledge of the equipment they are operating, the parameters that they are staying within and I personally have the pleasure of my technician also being a full RN.
I think if people followed the FDA's recommended treatment regarding Laser and IPL that you would not be dissatisfied with your results.
To add further note to this and out myself which I do not care because it is the reason of why I am getting the amount of treatment I am getting from ALC... I am Transgendered M-F and I have an Italian heritage and course dark facial hair which is now almost completely nil after 4 sessions, my underarms, chest and abdomen are virtually hair free after just 3 sessions, and my legs are seriously thin to the point that I am already down to shaving but once every 3 days at almost stubble free after just one session. I follow up all my sessions using the Post Laser Facial or Body Lotion they provided to me PLUS I wear my Sun Block that they also provided. My experience with ALC is phenomenal and I am 100% IN SUPPORT of such a fantastic company that has treated me most incredible. From courtesy calls to remind me of upcoming sessions to even providing calls to make sure that I am not experiencing any discomfort after I have left their facilty.
That has been MY experience with the ALC in Latham, NY.

Will you all share the phone #'s to call corporate so I don't have to try and find it? Multiple numbers ok, along with names would help too. If we all call incessantly, at least we tie up their time and phones. Thank you.

Im in for the lawsuit. Ive been dealing with these people for over 2 months now and I still haven't received my refund.
People: DO NOT GO TO ALC. Its is a guaranteed nightmare. And I have called and emailed the guy that posts here (Allen) and he has not answered me.

I just got a call yesterday and they said I won $300 gift certificate. They keep telling me if I signed up within 24 hours I would get additional $100 certificate. I am so glad I did a search on this. Thank you all so much.

I was badly burnt by American Laser Centers in Clear Lake (Houston, TX) in 2006, and have still NOT received my refund. However, I did take pictures of the burns at the time, and still have scars from the laser treatments. I had spoken to teh manager in 2006, and she had promised she would get the refund for the full amount I had paid, which was around $7000. Of course, the management has changed like 5 times since her, and she never wrote down anything about my refund I was supposed to be receiving. They never return my calls when I do call (about once a month), and they keep saying they will be "sending my information to corporate" and to wait for a phone call from corporate, which I have never recevied. I had been getting treatments for about 1.5 years from them on pretty much my whole body, but after being badly burnt on several occasions, I decided being hairy was better than having permanent burn scars all over my body. I would love to join a class action lawsuit against these ###. They are the most shady company I have ever dealt with in my life. I plan on becoming a dermatologist within the next three years (already about to finish up my 2nd year of medical school), so I can further spread the news of how damaging this company it to people's lives. Please tell me the update of what is going on with this lawsuit.