American Medical Response
Reviews and Complaints

Since October 2022, after receiving poor care from the ambulance service, the paramedics were unable to channel my vein and I was left with consequences from the bruises they gave me. This is the first time I have mentioned it and I do so because what that service has given me is unfair, has caused, since then they have been charging me for the service and they had not sent it to my insurance company. Since then and throughout this year I have made numerous calls to AMR and the insurance and even 13 months later it has not been resolved and they ask me to pay the entire amount for that service. I think AMR is the worst service in my area of residence.

Had insurance and submitted it to hospital and agencies involved. Never received a bill outside of this until 5 years after from Commonwealth Financial Systems/Pendrick Capital Partners LLC. Seems spurious to say the least. stating they are billing for service from 9/27/2018 and received notice only after pulling credit report and challenging this fraudulent item. They have a due diligence to bill and utilize insurance in a timely fashion, which it appears they had not.

Amount stated to be original charge $2273.63

Amount requested: $1122.46

I guess I had an ambulance ride back in December of 2019, almost four years ago, and I never once saw a bill from AMR. I had good insurance at the time, I figured they handled it. I mean, it's been four years. Suddenly, almost four years later, I get a letter from Phoenix Financial, a debt collector, saying they are collecting a $2487.09 debt from me for this 12/12/19 AMR ambulance ride because I didn't pay for it. I didn't pay it because I NEVER SAW A BILL FOR IT, EVER. I requested information on this from PF, they sent me very little information to confirm - like, nothing more than what they already had. I had different insurance back then, I can't even access that information/company to find out what went on with this bill FOUR YEARS AGO, if my insurance paid any or all of it - no idea! - never received a bill EVER!, and suddenly they want me to pay nearly $2500 with NO DETAILS, just hey, we sent you to a debt collector?

on 11/14/22, I received services from AMR for a work related injury transporting me from my residence to Northside Hospital in Atlanta, Georgia. Workers' compensation has paid the workers' compensation rate with AMR for this service. However, letter after letter written to AMR by my attorney, AMR South continues to bill me for the balance due. In a workers' compensation matter, the provider is not to bill the patient for any balance due after payment by the workers' compensation carrier.

If my credit rating is jeopardized by this, I will take AMR to small claims court.

Sincerely,

Linda Jordan

[protected]@att.net

[protected]

The cost of the ambulance service provided on 6/14/23 totaled $2,870.08.

AMRs bill stated only to pay $2,439.57 if done online.

I called AMR and the customer representative corroborated the lower payment.

I received a check from my insurance for $2,439.57 which matched the new lower amount as stated by AMR (both in writing and via phone).

I have tried to pay the $2,439.57 for weeks and the customer attendants simply state I owe $2,870.08 and they deny there are any records of the lower balance due.

My insurance states they are paying the bill in full and I should not have to pay the additional $430.57.

I am unable to talk to any manager at AMR and they say their job is to collect what is on their records.

Today the balance is past due and I continue to try to pay it.

I had to use AMR Aug 14 2022. I never received a bill and tho it was covered under the hospital billing when I got a call in March 2023 from Credence saying I had an outstanding bill with AMR that was now in their hands. I called AMR to confirm. They didn’t have my correct information and though they said they had sent me a bill I never received one. My insurance said that they don’t pay to debt collectors and for AMR to send them the bill. I called once a month for 4 months to see if they got the bill back from the debt collector or sent a bill but it was always under review with the supervisors. Finally the issue was expedited in Aug. My insurance said that AMR had one year to file the claim or else they won’t pay. It is Aug 10 and still they have not sent my insurance a bill.

I was given 2 epinephrine injections, continuous albuterol nebulizer treatments and 50 mg Benadryl for a severe allergic reaction. The doctor who was with me ( I was at a residential treatment center being treated for an eating disorder when this happened) called 911 since my symptoms were getting worse and it is protocol to call 911 after injecting epinephrine. I was transported 17 miles, given oxygen and an EKG in the ambulance. An IV and meds were given in the field. The majority of the $4700 charge was the 17 mile trip! I asked if this could be reduced at least bu half or written off, but after several calls they refused. I was told they appealled to my insurance. In fact, I never even knew I had a bill from that day 4/6/2022 until exactly one year later, 4/6/23, when I received the surprise bill.

for several years now, I periodically receive mail addressed to Arlene L.

in bethany, ct. I have lived at this address for approximately 15 years and there has been no one here by her name.

I have various numbers in your organization many times only to be told there is nothing they can do and I should return the letter (which I have everytime).

I am requesting that you correct your database and remove my mailing address from her name.

AMR has been billing me out of network costs for emergency ambulance services. This referred to as “ balance billing” which is illegal accounting to both Federal and State law. It is also illegal for a company to bill out of network rates for emergency services. I have spoken with my insurance company who has assured me repeatedly that this is an illegal billing and I owe nothing. Have tried to clear this up speaking with AMR but so far I have been confronted with obtuseness, claims of ignorance, misdirection, and flat out lying. It has come to the point where I am about to report them to the state. In face if no satisfactory resolution and response to this note in 24 hours, is just what I will be doing

Last May, 2022, My husband was dropped off a gurney onto the ground during transport to the hospital by two AMR EMT's. He is a tall large man and it seems that they needed more help than just two people to lift him. He was semi conscious when this happened and wasn't able to speak, he hit his head on the door of the ambulance when he was dropped, he had some bruising on his head and his feet were bare and had scrapes on the toes. Since this incident, my husband has had CAT scans, showing normal, but he has had nightmares about being dropped and his memory is foggy at times.

No one from AMR has ever contacted us.

The billing department has sent me a bill 10 times, stating that my insurance company has denied it. I have conferenced AMR supervisors on the phone with the insurance company at least 3 times. AMR was billing an incorrect insurance address. Each time I speak with them, they say they will fix the address and don't. There are still no claims submitted to my insurance company after 3 months. If this goes to collection, my complaints will escalate. I started to question if this was even a legitimate company! How can an ambulance company have such a substandard billing company? The most recent supervisor I spoke to is Kim ID# [protected].

My friend Thi Nguyen received a ambulance bill that she did not call. She passed out while working in a restaurant in Stockton CA. Someone called the ambulance and when the ambulance arrived, she already restored your conscious and she refused to go the hospital because she does not speak English.

A few days later she received a ambulance bill ID [protected] foe the amount of $2139.31

Since did not call the ambulance and she passed during working at the

restaurant, she did not even get the ambulance. She is not liable to pay this bill.

The level of noise pollution on Pleasant Grove Blvd in Westpark, Roseville California has increased in the past 3 years of residency due to one contributing factor. Fake runs to get through the lights by AMR ambulance drivers. This increase is exponential at the intersection of Monument Drive and Pleasant grove Blvd.

The sudden burst of sirens at from mainly 7 am to 3am is constant, aggravating and has reached the point of disturbing. Often 3-5 times daily, and up to 5 Times on the weekend. Only last for 10-15 seconds, hence indicating no apparent emergency.

Residents have been harassed by this behavior for over 3 years. And it has produced a disorder or peace breaking in our small neighborhood.

ambulance driver...tall guy no bedside manner... acted like he didn't want to be there to assist. Rude, very aggressive in manner and nature and condescending.

Mother was in the van and I heard her in discomfort at that time so. I walked over and saw him trying to give her an IV. I said to him her veins roll and there small..I saw the needle in his hand and i asked if that was a needle finder and he said no.

My neighbor walked over with me as well and she said(the neighbor) can't you do that at the hospital. the girl driver very kindly said it was required for them to at least try, and I said ok and walked away.

When I got to Mtn View Hospital to see my 89 year old mother who has Alzheimers/Dementia in an unfamiliar place and no family. I was told that I could not go back to her room when she was admitted because of what the AMR Driver said to the emergency room nurses.

(Unacceptable) This statement is Untrue and Unfounded, I was told by front desk who got the order, from the nurses in the back when my mother was brought in by AMR Driver. I have been my mothers caretaker since my dad passed away in 2017 and unfortunately ended up with bedsores. I work, I come home and take care of my mother from the time I get home from work at 2:30pm until 7, 8, 9pm at night. I then go home and wake up at 3am for work 5-6 days a week. So, I would like for your AMR driver to tell me exactly what I said to him through out this entire situation with my 89 year old mother to state such a derogatory lie.

My son has 2 important surgeries today 3/21/23 one at 11am and one at 1pm,at UCSF San Francisco.My son is disabled and bedridden.American medical response was supposed to be at our home no later than 9am.It is now 11:12am and they're still not here.They were contacted about the the situation of not showing up and their response was that it was an error.I don't understand what error,because on his transport documentation it Cleary states that he needs to be at the hospital fir surgery. We've wItkng 2 months for thus surgery and it's very unprofessional of that company on how they treat us customers. Thus isn't the first time this has happened with this company.How can a company keeps operating when they treat their disabled customers in this manner

03/15/2023

AMR came to my mobile home park at 12:40am and was parked out in front of my elderly neighbors house. These guys were talking loud right by our bedroom window as to wake us over the diesel engines. That is too loud! Then I got dressed and went outside over the concern of where they are parked. I asked which house they were actually at and the short emt said 'it's way down the road' now what kind of crap is that. I can stand there for a minuite and see which house they are at. So I told him if it's my neighbor your in front of I take care of him every day. The short emt said I won't tell you because it's personal all rude and snobbish. So I waited two minutes and saw a fire rescue emt come out of the other neighbor on the other side. His rudeness was was something to witness. I want this guy fired.