Americarx.com
Reviews and Complaints

I experience the same problem. Stay away from that company.

I ordered the shampoo and instead they sent me the conditioner I would like to get the shampoo that I ordered thank you

African pride Shea miracle moisture intense twist and lock smoothie received in a plastic envelope one layer of bubble wrap totally busted

Order date 10/4/22 #W9872790994651

Delivered 10/12/22 Americarx.com

Pavan Kumar Darial

Ordered a Dr. Bronner's lotion for a Christmas present on Dec 08. It was listed as in stock. Other products from other sellers in same order arrived in a timely manner. This product from AmericaRX was listed as "preparing for shipment" for over two weeks. I emailed them several times to get a status and the answer was essentially "soon come". On Christmas eve I get an email saying the order was cancelled because their inventory had been damaged in the warehouse.

At that point there was no way I could obtain this from another vendor. In my emails I asked them to tell me if I should expect it to ship prior to Christmas and could never get a direct answer. I should have cancelled my order and gone with someone else.

Don't bother with this vendor. I know I won't ever again. They acted as though they were doing me a favor by not charging me for the product they couldn't ship. I know Christmas is a busy time and there were a number of delivery problems across the country. But this was different. The item was listed as "in stock" and they couldn't get the product together and out the door in a 2 week period.

I bought a product that is not readily available in stores from AmericaRx off of Amazon Marketplace and when I received it, it not only was incorrect but it had been packed so that it spilled all over the box...in short, it was a mess! I called the number listed on the invoice and got this guy who barely spoke English and did not understand what I wanted. I think I was talking to Mumbai. I wanted to return the erroneous, damaged product with them paying the shipping and remove the price from my credit card. This idiot kept repeating that he wanted a picture of the damage, I needed to do this and that and he would contact the shipping department in 24 hours. He kept on repeating the same thng over and over and over sounding like he was following a script. The best was that he kept thanking me for being on hold when I hadn't been put on hold! I asked for a supervisor and of course, they had all gone home. I have NEVER been asked for a picture of damage having always been able to return the product (from Amazon), especially if it was incorrect. I also think that it should be noted that the product did NOT come UPS even though the shipping lable was clearly marked for UPS only. I am persistant and I will pursue this with Amazon and will NEVER buy anything from these clowns again!

I received a response from AmericaRx they will not replace my defective product and I told them if I bought the product from amazon I would have received another product right away?

I am very disappointed with this product and wonder if you can address this problem with your client?

FYI: In further researching AmericaRX, come to find out that myOTCstore is the SAME COMPANY, parent company appears to be Darisi, Inc. And if you really want to see where your products are coming from (or NOT, as the case may be) try a search for their address on Google Maps (1935 Hazen St. East Elmhurst, NY). A lovely place.

I ordered 2 identical items on 04/28/2011 which were supposed to be shipped USPS First Class. I received an email with order confirmation and tracking number the next day, but the tracking number was FedEx. On 05/03 I checked the tracking on the package and the info had not been updated since they received it. Long story short here, they had no control over the delivery, which took 12 days. I emailed them about the delivery problem and they replied saying the shipping dept. would look into the matter. I received my package on the 13th day after ordering, opened it to find 1 of the product I ordered and another totally different product. After sending 4 emails with no reply, finally spoke to a human who said I would receive an email with instructions. That was 6 days ago and I've not received any email. Last night I emailed them again and today I received a reply that doesn't make much sense. It referred to the shipping dept. sending my order, but somehow I only received a partial order. Huh? No, you sent the wrong thing! I want what I ordered and paid for. I don't want this crap they sent. After all this time and inconvenience and irritation, I'll be damned if I'm going to pay any more $$ to them. This company is an Amazon Seller, but, unfortunately, I ordered through their website instead of through Amazon where we would have some recourse. This company sucks and I'd love to blackball them all over the place.

I ordered something and it passed through twice. I called them immediately and they said my charge would be reversed within 24 hours. Nope. I called again after a few days, they said it would be refunded withing 48 hours. Nope. Had to contact my card to dispute the claim. Tons of paper work. Nothing yet.
AmericaRX sucks.

I ordered three items, two for cough medicine and the other for vitamins. It took 9 days to deliver the package, it went thru FEDEX instead of the original shipping information by UPS. FEDEX delivered package with USPS. USPS deliver the package at wrong address. The resident of that address delivered my package. Instead of the cough medicine they sent me two bottles of ointment for dry skin. I said wrong item!... No wonder I called their customer service number while I was awaiting for someone to answer the phone, the automated voice was telling me you are number one in queue, but noone answered for real!.. this is frustrating for customers. I ordered thru their website because I cannot find infants cough medicine, I thought it was more affordable doing it this way, but I realize not the best way. I'm afraid if I order two bars of chocolate probably they would send me two snakes.

Same for me... AmericRX delivered me OLD Product and was not ready to accept it. Customer call is really long about 1 hour. Customer representative asked me to send photo of delivered product with email "orders@americarx.com" and was not giving any confirmation number about that call. I am not going to buy any thing from this company in future... trying to find out some way to BLACK List this company so nobody buy any thing from this company. Product what i received clearly mention about earlier delivered date 12th December 2009 to somebody(attached image), but customer representative was not ready to accept them fault. Product looks really dirty. I emailed all photo to provided email from customer representative and waiting for reply.