Amerisave Mortgage
Reviews and Complaints

I spoke to an Amerisave representative regarding regarding refinancing my mortgage. When they couldn’t beat my current rate, I asked them not to call me again. Instead, they call me 3 to 5 times a day starting at 8am and ending around 8:15pm. When I block one number they call me from another. This is harassment in its purest form

Amerisave is the WORST scam ever. Got preapproval and submitted everything they asked for. Worst part is we gave up a full underwritten loan with another company that was within a week of closing for Amerisave's "better" program. After paying the credit report and appraisal and waiting for about 1 month they came back and said we weren't approved. There underwriting department doesn't know how to do anything. The whole company is unprofessional (cryptic emails full of mispellings, etc.)

RUN AWAY from Amerisave as fast as you can!

Do not use Amerisave! They lure you in with low rates, yet they are unprofessional and very misleading. Andrew Rochester was my original loan processor and due to his negligence I lost out on a prime opportunity to lock at a great rate with money back. I had all the timed and dated documentation to support his mistakes, yet they were unwilling to do anything, I was at a loss. Meanwhile, through this whole process rates have worsened and worsened (partly my fault for trying to wait it out). To make things worse...Darla Castillo informed me that I had until Feb 14th to lock before my appraisal expired. She felt it unnecessary to include that the loan needed to be closed before the apprasial expired! So now I am out another appraisal fee not to mention the tens of thousands of dollars I am out from Andrews screw up. My advice, do not waste your time or money with this company, it was a nightmare from the start for me and many others.

This was the worst refinance experience ever for the following reasons:
1) poor web design - documents uploaded by borrower we received by lender, but then response from lender didnt match the actual status of the loan
2) VERY VERY VERY SLOW RESPONSE TIMES - I have a nearly perfect credit score and provided all items asked., every time that i called they gave me a different story followed by a different timeline
3) i tried calls, then i tried emails to the lender, either way a poor response
4) i was warned not to use them and I should have listen to the advice
5) appeals to their upper mangement for closure wer handled inefficiently by the lender

Do yourself a favor. read the web revies from the various sites. It may save you time and aggravation. And like other complints have stated, they will take your loan, ask you for some fees and decline it later, holding on to the fees.

I applied for a loan from Amerisave online and gave them my cc number for credit report $8.60 (excellent credit) and scheduled appraisal for next day for which I would be charged $400. The appraisal came back for $5, 000 less than what we thought, but we were told it was also based on the amounts of what other properties in the area had sold. A little disappointed, but no big deal. After the appraisal, they locked in our interest rate 2.625 as quoted. They were a few more glitches to which I only had to send them a signed letter of explanation. I am retired, get a pension, not big bucks. Yes, there was a lot of paperwork that was uploaded, but I found their website very user friendly. I closed exactly three weeks after I started the process at the promised interest rate. I checked my emails daily and there was usually at least one if not two or three explaining what was going on and what I needed to do to keep the process on track. I received phone calls almost on a daily basis during the "underwriting" process. Things worked out just fine and their website is very helpful. About the only thing I can suggest is to keep checking back daily or several times daily. I received several emails in the evening instructing me on what was needed, so I knew they were working around the clock not just 9-5. And as far as the bigger banks go? I tried to work with my current mortgage holder at the time (Bank of America) and all I received was the run-around. I received better customer service from Amerisave along with a 2% lower interest rate. I think the problem may be that with all the recent foreclosures and bank buyouts and the economy that Amerisave is trying to make sure they're making good investments. Oh yeah, when Bank of America found out I was leaving them, all of a sudden I started receiving letters on a daily basis requesting me to refinance with them and to let them help me even if I was already working with someone else. Too late!

Think twice before applying through them. My loan was processed, arranged for appraisal, charged $500 for that. Finally "Marcel Fombrun" from amerisave and their underwriter came back and said my loan was declined. Crap. Don't they know all the information upfront? No reasonable response. One of my worst nightmare.

Thinking about a mortgage loan through Amerisave? Think again. While getting the loan was no big deal, that was where the good news ended. I am trying to get them to endorse an insurance check that we received after damage to our home. The work has been 100% done and inspected by their inspector. Still no checks. They have had them over 30 days and we are still waiting. What am I supposed to do? Bottom line, don't use Amerisave.

Recently I had a horrible experience with Amerisave. My application was accepted, my credit was good, my appraisal came back fine. After a few weeks I reached out and asked for time schedule. After several more email I finally got a response. After another month I follow up again! I'm not sure why i have to keep reaching out to them? Why wouldn't they just tell me. In response I received an obnoxious email that said I should have known that it would have taken over two months (while on their website they say ten days) and he told to take my business somewhere else. When I reached out to their management it took three weeks to get a response. DON'T use Amerisave.

We were looking for a mortgage company to refinance our primary residence when we found amerisave website. We are glad to have done some research on this company before filling out the application. Our banker quoted us 3.5 with no closing cost what so ever. We have been using him for years, thanks to the complaint board, we will be using him again. A possible lower rate is simply not worth the stress and headache.

RUN RUN RUN! Amerisave - Marcel Fombrun and Jonathan Payne worst Customer Service EVER! Marcel never returns your calls or emails and the cost for the Mortgage significantly increased prior to the appraisal. My suggestion to any one considering Amerisave DON'T! You'll not only get high blood pressure but you won't get the loan.