Provident Funding Associates
Reviews and Complaints

I recommend to stay away from Provident Funding.  My latest experience with them was terrible.  I have mortgage loan with Provident.  Recently interest rates went down and started looking around for a good refinance deal.  One company I reached out for a quote contacted Provident to obtain my pay off quote.  This was done without my authorization with no loan application in process.  Provident provided the statement and charged me for the document that can be generated on their site for free.  I contacted Provident multiple times asking them to reimburse the charge for the statement they provided without my consent.  Provident Funding refused to do this.  They have also refused to admit their mistake.  I would stay from Provident Funding due to their unsafe security processes, their inability to admit a mistake and their refusal to reimburse for the charges resulting from their mistake.

I have been a model customer for many years, with never a late or missed payment. When making my most recent payment, a system glitch or mouse malfunction resulted in my payment not being "submitted." I thought my payment had gone through and was surprised to receive a notice with a hefty late fee. I called and explained the situation to the rep and requested reversal of the reverse the fee. My request was denied. Harsh policy for a company that has greatly benefited from my business over the years. No customer service. Avoid them if possible.

This company is the worst! The recent equifax breach caused my bank to quickly close all my accounts. Unfortunately, the bill pay for provident already was sent when the bank closed the account. I quickly sent another payment on my new account and it arrived before the payment was even due. I obtained a letter from my bank to explain I had been a victim of fraud and to please waive the fee. No soap! I got a letter from provident that said they have very strict policies and since they were not at fault, I had to pay. I called today to explain further and ask for a waiver and they didn't want to hear it. So bogus! I routinely pay before the deadline and this is the customer service they provide? This is customer "no service"! I will never do business with them again.

I made my February payment on the last day of the month 2/28/15 at 2:59pm. When i pulled my credit report it shows they gave me a 30 day late because the lender chose to apply it on 3/2/15. i contacted provident who was unwilling to hear my dispute and told me this was disclosed in my contract that i signed with them over 10 years ago. Really? I spoke with two horrible managers Jessica and Brian who were no help and didnt care about what the customer had to say. i even provided a screenshot of the confirmation. They said because it was the last day of the month, it needed to be submitted on the 27th which was a business day. How is it possible to recieve a 30 day late when I made the payment 28 days from the due date? I will be making a complaint to the CFPB, FCRA, FTC, CDIA...anyone who will look into this deceptive act against consumers.

During loan application and after two attempts on line and no help from three telephone calls to set my home loan on automatic payments could i get any ones attention to set this up. But after being One day late. literally one day! I I was able to set this up and was charged a late fee of $96.83. I called today to see if this could be waved and was denied ask for supervisor was referred to Beau Ryan he said it was against company policy. Spoke to another supervisor Aubry I.D. # 8281 told me same thing.Asked Mr Ryan To speak to the President Craig Pica and was told Essentially not to bother.Funding was a nightmare still being asked for documentation after funding. The term " buyer beware " never has had more credence. James Uranga

I've been trying to get out of this company for three months now and they won't release documents to let us leave them. Their customer service is awful, I don't need their contact information. I spoke to a stupid Jason 7724 last week and a rude Brian 7726 this morning. That's all I need to know, direct line and email is not necessary. Neither is another department. They could help me, they promised. Yes, they were sure. I'm wrong - I don't need that information. Oh, THAT information? Yeah, I did need it but they still weren't wrong, they only misheard me. They already sent that info to me, there was record of it right here. Too bad I didn't receive it. No, their email address is unavailable to customers. So is supervisor communication. But they thanked me for being their valued customer. Well buddy thanks for pretending to appreciate my service and enjoy it while it lasts - I talked my mom into leaving them too. Don't mess with a pregnant woman, you better get competent.

My name is Duane Downs and my wifes name is Ida, on 9/21/12 Ida called provident funding (since you are our lender), requesting information about refinancing. We recieved a call back from a Jessica Schumacher that day. Since we were gone at the time of her call back, I emailed Jessica to let her know that my wife would get in touch wit her in a couple of days, since she was out of town.
My wife called Jessica on 10/3/12 and left a message with somebody that was to let Jessica know she called.On 10/4/12 I sent another email stating that we would be home all day on 10/5/12. Since we didn't hear back, My wife called again today 10/5/12 and was told by a "Chris" that they would make sure that jessica would call us back by 6:00 p.m.Suprise, NO CALL BACK! What's going on?

My recent experience with Provident is actually quite apalling. I have excellent credit and was approved for a refinance on an already existing Provident loan. The appraisal came in 2% less than it should have to make it an 80% LTV. They would not dispute the appraisal regardless of substantial evidence proving the additional 2% was there and finding several mistakes on the appraisal. The solution was simple, just request a dispute(I can confidently say this because my place had been appraised 3 times before and value was consistent). I finally decided to withdraw my loan since I realized the stress of dealing with incompetence was simply not worth it and I did not want to come out of pocket the 2% difference as the value of my dollar is more effective elsewhere given the mortgage deduction. I sent a request to withdraw my loan in writing and then a few days later they send me a letter stating my loan was denied. I know this does not affect my credit score but the act itself of being vindictive by a company is really stupid. I'm not quite sure why they would fraudulently and falsely do something something like this since there was a paper trail with approvals but apparently they do not want to accept that not everyone has to do business with them or wants to do business with them. The low rate was attractive but definately not worth it and dealing with Stephanie Austin (mortgage consultant) was absurd. Here demeanor was unprofessional and she always attempted to be condescending and interestingly enough would not address e-mails with a greeting such as "Ms." or "Thank You" or "Regards" it was simply blurts of words further supporting her inability to communicate effectively with people. I'm thrilled to not have to deal with them any more and I encourage you to go elsewhere to refinance even if it means 0.125% more.

I find the customer service, and overall responsiveness of Stephanie Amora, your agent at Provident Funding quite unacceptable. We had a pre-approval letter for a loan from your company on a housing investment.. Stephanie began communicating and asking for many additional items. At the end of the three weeks she said she would not approve unless I withdrew almost half the price of the house from our IRA's to put down on the home which we had previously been told we would be able to purchase with 20% down. She only knew of our additional funds because of our loan application. She told me we did not have a history of spending so she could not approve the original request. This does not make sense. After investigating Provident Funding due to our treatment. I found many people who would not deal with them as well as title insurance
companies and realtors who have bad impressions of your company. I would suggest you teach your employees communication skills and how to treat people in a more polite manner. We can not be dependent on to be return customers for this reason. I will take my business to an ethical, well functioning organization such as RPM Mortgage rather than work with Provident Funding.

Absolutely the WORST lending experience I have ever encountered. Sure, they have great rates but their turntimes and customer service are the most abysmal I have even seen. They DO NOT communicate, they lay condition, after condition, after condition.Over the three month period, I have provided over 40 pcs Conditioned...information. On 5/23/12 I was told my loan was not approved. Not knowing why?maybe because My credit report is 800. I was told to apply through another broker again because my chinese broker was removed from the broker list...Not stated why?/ They Never respond to anything. They delay, and delay for 90 days. They could not close a loan in 90 days for sure. They ask unreasonable conditions such as a letter from cpa stated my cpa himself will have to assure the stability and continuance of a my income. Sound ridiculous? TRUE.
I am 200% agree with the comment provided by Jim S. dated 5/2/2012. Absolutely 100+ % true. If you don't want to waste your time, money, and aggravations, MAKE SURE YOU DO NOT apply for your next loan through Provident Funding. Your locked low rate which was good for 30 days, but you will NEVER closed the loan in 90 days. Believe me. You will regret if you ignore my waring . I am filing a complain with the Texas Department of Savings and Mortgage Lending
2601 N. Lamar, Suite 201
Austin, TX 78705
Email: [protected]@SML.TEXAS.GOV
Fax: [protected]

They definitely need to be investigated by the lending institution for their practice. Be sure you file your complain with the saving& mortgage lending in your state. LET YOUR VOICE BE HEARD.

I've gone through teh most harrowing experience dealing with Seckel Capital and Provident Funding as the lenders:. It was clearly told to them thta the loan (which happens to be a short sale) has to be closed by a certain date a month and a half in advance|. It's been 10 days since the closing date has elapsed and yet, they are coming up with missing documentation". They are the most incompetent lenders and I would highly recommend people to not use them". They will take 24 hours to review a document no matter how much the client is suffering and then 24 hrs turn into 48 hours". After reviewing the document, they'll come up with a fresh demand and on top of everything else they would not consider lowering the rates even after your rate lock has expired no matter how low the market rates are at that point, . They've been harrassing us for two weeks now and despite providing all the documents, they are not closing the loan:. Please do not fall into their clutches.

I have been a customer for 14 years & never been late. This month when paying online, I made a typo & the transmission did not go thru. I noticed on my own when checking my bank balance. I called Provident to inform them there was a problem & to make good on it. They are charging a late fee & an NSF fee even thought the funds were there.

I explained how sorry I was, that I am caring for my father who is dying & just adopted 3 foster children. Due to extra stresses I made a human error. Do you think they would wave the fee's for me ... Absolutely not ... even after talking to a supervisor. They were not only NOT helpful but absolutely RUDE about it.

I told them that in this economy they ought to be a little nicer to their good customers ... at least I am paying. I am really angry. The real kicker is that I used to work in the mortgage industry and funded many loans thru this horrific company and they can't wave 1 late fee for a customer who's never been late in 14 XXXXing years...GREEDY ###!

Provident Funding is a horrible mortgage insurance company to work with. I deeply regret refinancing with this company in 2010, lured by the appeal of a lower rate. Dealing with this company negates any benefit of having a lower rate. This company has held up paying my home owner's insurance premium because the company has lost or misfiled the copies of my insurance policy and invoice. It is unacceptable that this company is holding up my money, money I have paid to them, to pay my premium from my escrow account. I have had multiple dealings with customer service, and clearly no one knows what they are doing. This company is making interest off of my money and has no right to delay the insurance premium payment, especially after receiving two sets of insurance policy records over the course of 4 weeks. If you have a choice, I strongly recommend that you not choose this company.

Provident’s IS THE WORST! Their escrow department and their customer service department are screwed up so bad. It’s outrageous but, more than that, they have been unresponsive and unprofessional in the way they’ve handled my concerns. My problems began when I realized they were withholding so much extra money and I wanted to have the problem corrected. They requested a supplemental tax assessment and promised things would be addressed at this time. When I forwarded the new lower amount from the tax collector and ask them to address the problem and send me the refund, they kept sending me in circles. At the end, they told me they will send me the check after they pay the county tax which is several months later. They have the corrected amount sent directly from the county tax assessor and they still refused to send me the refund. They are holding on to almost $3, 000 of my money in addition they have to have extra $2, 000 on top of that for escrow account. They kept sending me in circle and refuse to send me the difference so they can collect interest. I have continued waiting patiently for a resolution but, in the end, I was disappointed. I received a notification that they are STILL planning to pay the property tax to the county on March the 17, 2011 with the wrong amount – despite having verified documentation of the corrected amount. This is preposterous and inexcusable. When I called the service department again, I was now informed that I would have to ask the County to send me the return. I have been checking with the County every day (and even again today which is 11 day later) and they haven’t received payment yet – despite an email from Provide Funding indicating they sent the payment on March 17th. This was even more frustrating and, when I called Provident Funding again to try to address this concern, I was told they are not sure if they can change the amount and they don’t know if the tax department has sent in the payment or not. I requested to speak with the tax department or personnel who handles escrow and I was informed that they do not accept customer calls nor allow customers to contact them. This wasn’t just bizarre – it was unreasonable but I wanted to address it through the company’s protocols. I asked how I could get my message to them this time since I have been calling for so many times, faxes sending letter and NOONE was doing anything but did not receive a valid response. I can’t deal with this bank anymore and looking into refinance it ASAP, and get out of this nightmare.

Those sorry sons's of ### stole my house. They sent paperwork to my house for loan modification on 2 feb and then forclose on my hour 3 feb. They never returned any of my phone calls (6 months) and that girl Rebecca Orr should be working at Wal mart taking toys off a truck so she does'nt have to talk to the customers. She is horrible! There has to be a class action lawsuit going on somewhere, these people can be allowed to get away with all the crap they are doing.

Provident Funding is a wrose company I have ever deal with. They rather have your house foreclosed. They are not willing to offer any help the borrowers. No matter how harsh your situation is, they simply ignore your inquiry, application, phone calls or so. They are rude to customers. After reading the comments from others, I just realize that I am not alone. I feel very angry about this company. With all these complaints, they should be rejected for business license and I wish they are out of business real soon. With their ignorance and imhumanity, their management should be charged for criminal as they rather to see borrowers to die, hopeless, and helpless. And they will kick your ### and laugh at it borrowers for stupidity of being their meat on dish. They can cut you any style they like. Anyone who have business and consider to have business with this company should reconsider other options even this is the last option, it is highly recommended NOT TO DEAL with this company. They suck blood of people. The way they make money seems to be pushing every borrowers to hell. They are not willing to give you a helpful hand but push you to hell. I am looking for a way out from them. I am considering to walk away and give my house back to them as they are not willing to refi my house and push my family to financial hell. Anyone who can tell me how can I walk away, please advise.

Many thanks,
Rock

Unbelievable! having problems ever since the loan was bought from GMAC. The first payment was mailed on 11/11 and they posted it on 11/16 -c harged me a $94 late fee... and now this month the payment was returned because they had given me a wrong address on the letter assuming the loan! Refund on the late fee? You gotta be kidding. Customer service agents are rude! Won't even listen. Wanted me to return the envelope the check was mailed in so they could review it...The check was done through my bank on epay. I have the letter with the PO BOX as 5916 and the zip code as [protected].

I sent my insurance check to Provident almost 3 weeks ago, overnight delivery. I have not received my check back, nor any acknowledgement from them. Since the check is for roof repair and I live in Minnesota, it's more than a little important to get my roof done before any more snow falls. I've also had issues in the past trying to change my payment due date. I wanted to change the date from the 1st to the 15th but I was told I couldn't do it on a commercial loan. Since I live in a single family home, I told them repeatedly it wasn't a commercial loan but a residential loan. They refused to help me, insisting it was commercial, not residential. Basically, Provident has ZERO customer service and I don't know why they're still in business.