Provident Funding Associates
Reviews and Complaints

I entered into a refinance of my 264000 mortgage August 3, 2011. My credit score averaged about 800, debt to income ratio for the mortgage would be about 18%, my total debt to income ratio is about 22%. I have bank assets close to $300000 & have been with my same employer almost 14 years. I told the provident agent the house was worth between $350, 000 & $400, 000. The provident person said I would need an appraisal of $330, 000. I was told that $500 was needed for an appraisal deposit and if every thing looked good one would be ordered. I received a call to set an appointment for an appraisal, it was done and came back at $365, 000. This should be an easy loan to close. Provident sent the loan into appraisal review and said the appraisal is not good enough because they don't have comparable sales that are acceptable. This was their appraiser, if their appraiser is not competent enough for them why did they send him to my house.
When I was informed of this I told them if they don't like the appraisal from their appraiser that was fine just refund my money for acting in bad faith. I was told this is not how this works and I can keep the appraisal but the money was not to be refunded. They told me i could use the appraisal, they won't use with another lender. At this time I am just starting my process of trying to get a refund.

I can understand. Provident Funding is a master of scam artists

They are the worst they are not only vindictive towards customers but also the brokers who try to sell their loans.
They blackball brokers for months at a time at a whim. THE WORST ... PROVIDENT FUNDING IS POWER HUNGRY

They charge the customer $405. They say that they have a technology fee of $50 and a management fee of $50 and then they get $10 because they require you to use a credit card. They make more than a nickel off of every piece of the system.

Provident Funding lacks seriously in the communication department. They hide behind voice answering machines and email addresses that never get you a response. You cannot get a live body on the phone when you call them and they will only respond to your email if it suits them. You cannot locate any information on the net in reference to who you can contact there with a complaint. They tell appraisers their service is free to them, yet I am sure the borrowers are not paying "$295.00" for an appraisal, which means Lendervend is taking a huge chunk of the appraisers fee for themselves and their shotty so called service. I don't call that FREE. I hope appraiser's wise up and stop competing for their orders. Maybe when they need US, they'll be the ones begging us to take their orders, instead of vise versa!

Provident is in the process of ripping me off for flood insurance as well. They forced me into purchasing flood insurance when I don't need it and then charged me a $350 premium after I found a policy with an independent agent. They stated the $350 was for a two month period in which my home wasn't covered. Let's examine this, there was no coverage, there was no flood, there was no claim made against any policy and I owe them $350! Hey Provident, go pound sand!

My name is Steven K Craig and I am a published author. While finishing up my latest novel, I’m beginning the next. This next book entitled “Mortgage Lenders-Destroying America” is an expose’ on Provident Funding with my personal dealings with them in order to save my home. I’ve read story after story from other homeowners who have been treated so wrongly by this company. I’m seeking these other homeowners who have had their lives destroyed by Provident Funding and their unethical policies. Also looking for anyone else with a story concerning Provident, (i.e. Brokers, ex employees, etc.) Do you want your story told? Seeking some sort of justice? Now’s your chance to be heard! Send me your story for possible inclusion in the book. Please have documents to back up any claims against Provident Funding Associates. Keeping quiet is what will allow these companies to continue “Destroying America”, speak up and be part of the revolution. Freedom Of Speech, Freedom Of Press! Most forums will not allow me to include a link to the anti-Provident website so search ProvidentFunding (dot) info. www.providentfunding.info

I hate this company as much as you. They tried the same thing with me, but I'm fighting back!
I will be that Trojan Horse that topples this company, the little man will win this time, thanks to the power of the Internet. see www.providentfunding.info

agree 200%, they dont care about the people they "deal" with (screw) they dont want to try and help in any way shape or form, oh we'll send the packet, told this by two people a month ago still nothing, you miss a payment 1 day later you get something in the mail saying you owe an ungodly penalty. STAY AWAY from this "reputable company"

WOW! All I can say is "Thank you, Lord" because our loan refinance was denied because we have a manufactured house. The company we delt with in NJ knew this from the beginning of the process, but they choose not to tell Provident until the last minute, thats when they denied the loan. After reading all of these complaints, it is a blessing in disguise for us! The company I delt with in NJ were also a bunch of shucker & jivers too! All they told us was lies. Everyone who put in a complaint were right...they should be put out of business and run out of town. They treat seniors like they are stupid too. Do they not know that when you get olderrrr...you get wiserrrrr! We are hardly stupid and know they are telling us lies. Most of us have bought and sold houses before and know when the documents don't add up that heres a problem...

Wow! We just had the SAME thing happen. I mailed the check on 11/2 and on the 17th got a call saying it hadn't been received. That evening they processed the payment and wouldn't refund the late fee when we called them out. I feel like this is a scam. On top of it all - we've been clients with them since 2003 and never missed or been late once. Nice customer service. I swear, I own my own company and let people out of late fees all the time because I want to retain their business. Unfortunately, we don't have that luxury with Provident Funding. One other thing - we didn't get one of our bills one month so I had to call to find out what their address was to remit payment to. It took me 45 minutes to get the information. I'm thinking, what kind of ridiculous company makes it HARD to give them money? I asked that of the customer service rep when he had to go digging for the address (it's not listed on your previous stub either, dumb heads that they are at PF) and he laughed saying, "oh, you have no idea how hard we make it." Nice.

Sounds familiar. I mailed my payment on October 10 and it wasn't received and processed until Oct 21, so I was hit with a late fee. I called, as I've never made a late payment. To avoid this in the future, I processed my payments electronically through my bank. On Dec 15th, my bank notified Provident the funds were available, yet they didn't pick it up until the 19th, assessing me a late fee. I disputed this with my bank and the answer came back, well since you paid after the 1st, the due date, they wouldn't pay my late fee. So, this month I moved my payment date up to 1/15, giving them 2 days to process payment. Well, I created another payment for my late fee, also for 1/15. Guess what? My late payment was processed as scheduled, yet, my mortgage payment, paid the same day to and from the same account wasn't processed and I was assessed another late fee. I wonder why my late fee payment, which they can't assess me another late fee on a late fee, they process that one, but not my main payment. They're horrible. I'm going to contact my bank again, write the BBB and the President of the company about this. If they're doing this to the few that are here, how many others are being ripped off. I bet there could easily be a class action suit against them for ripping people off, when they can show bank records to indicate payment was made. That would be like mailing payment, they receive it on the 16th and not process it until later. I never had that when I mailed my payment. I'd believe the electronic process would be a much smoother process; nothing to open or log in.

It's not the entire office that is rude, it's one person in particular - the branch manager. He obviously hates his life and his job and takes it out on anyone he speaks to. The rest of the support staff are actually quite helpful and pleasant to work with.

I completely agree, Have the same issue with first payment. Never got the invoice and suddenly I received a called threatening me with late payment fees and reporting to credit agencies. Customer service people are trained to be nasty, mean, unfriendly and everything opposed to what a real good customer service is supposed to be. Unfortunately by the time you have to deal with this people you don't have a choice. Eventually the word has to get out so nobody will have to suffer the way their actual customers do.

Go to this Web site from Freddie Mac and you can download and print the Doc's youself. The are required to accept this paper work if you loan is owned by Freddie Mac.https://www.hmpadmin.com/portal/docs/hamp_servicer/sd0907.pdf

I have had a mortgage loan with Provident Funding for almost 7 years.

I tried to refinance through my mortgage broker. They requested my equity line of credit to be closed which I paid and closed. I sent them the letter from the bank and a copy of the deed that was stamped, paid, dated and signed by the bank.

They requested a court filed copy. which the court did not file until a few days later. I have a small pension
that the 1099 doc was given to them but the social security area was covered by my CPA. They wanted a new 1099 for the year 2008.

I called my bank and they said it will take up to 10 businessdays- I sent the 1099 for the year 2006 which showed my SSC and the October 2009 pay stub which showed year-to-date pay amount ( payment is the same every year). Today, November 9, 2009, I received a letter that my loan was not approved due to excessive obligation in relation to income.
If that were the case (which is not correct, since the mortgage company has already received the approval of the income from Provident), why did they then send an appraiser to my house, charging me $455.00 USD. My application was denied two weeks later, which makes no sense.

I have excellent credit, and have never been late in any payment, and the house according to their appraisal had equity much more than the amount of the loan. Yet when I called and spoke to one of the managers based in California, (whose first name was Chris), he informed me that they had received the application from the mortgage company on October 19, 2009, which is not correct. I received the disclosure statement from them on October 9, 2009 (which negates their claim of having received my application on October 19). Then they told me that they do not wish to do business with my mortgage company, but they are willing to go ahead with my loan (which is no help since I have already applied with another bank and it has already been approved as well). Now I have to pay another appraisal fee.

What does not make sense is that they want to go ahead with my loan without my mortgage company, when I had already rejected their offer, and then they send me a letter on November 3, that they have denied my loan. But they had declined the loan a long time before, through my mortgage company.

I just want to say that this is a terrible way to treat and faithful customer, and the Richmond, VA. manager had a very condescending attitude towards me.

All I want to say that the Manager of Richmond Virginia is a very unprofessional and accused me of harrasing when I requested my apraisal fee to be refunded.
I have called other authorities in provident and they all transfer me to the same Richmond Manager.

We have applied twice for a loan modification from provident. Both were denied. At that time we were not behind on payments. We decided to stop paying thinking that they would be more open to working with us. WRONG.. After missing two payments we attempted to start paying them again, they denied us and sent back our payment.. This left us with no choice. We chose to file bankruptcy. Agian thinking that they would be more inclined to help. Still Nothing. As a whole this company is a joke. We have sent in again our third set of modifcation papers, but we are not keeping our hopes up. So far from our experience Provident is the worst company to have a loan with. Before our difficulties we made every payment on time and were never late. I wish I could contact the owner of the company and let him have it!

I tried modification with Provident funding because I cannot refinance my home as it is underwater and I just recently mo job as well. Both times I filed modification with them, I got the same generic response : denied because not in imminent danger of default.
Should I stop payment and let them know that I am at default before they even start to look at my files seriously?
I have never heard a success story of modification with Provident funding. Reading all the complaints, it seems like they do not care if you are at default. they will not help you and will try and collect as much money as possible from you as possible from late fees, deliquent fees, etc without help. They do not care if you go to foreclosure or short sale. I have heard which maybe rumors that they are backed up by an insurance in case of default or forecluosure, so the customers going the foreclosure withh not be helped as they are going to get their money no matter what.
My parent company is freedie mac which was helped by tax payer's money and now the taxpayers are just shovelled off to a ditch, just left to rot.
I am beginning to feel that corporate america is one big scam and Uncle Sam either closes their eyes on them or is with them. Why else would they not help out the commom american in any ways? But go and spend trillions of our money to bail out their lame [censor] company?
I paid 2500 to a mortage company to buy a modification package, and they took my money and just ran off and are now out of business. This is what I am talking about corporate america when they are on the sly and are just for your money.
It seems like " I paid a thief to catch a thief' ---> merchant of venice by Shakespeare. and there is no relief in sight.

Uncle Sam (Obama) has a new refinance help for us that they outlined, but it seems like most of these modification companies, most notably, Provident Funding do not participate in any one of Uncle Sam's Plans. So, where do we stand ? Who do we turn for help? Are we left to rot in times of troubles? When we are doing good, uncle sam squeezes every cent from us in the name of tax, but when we are in trouble, Uncle Sam seems to turn its back at us and blow a big ugly fart!

I agre e with all the comments. We have tried with assist from a company that specializes in loan modification and they have said they have never dealt with a company of this caliber. They request information and when received they say they had requested something different and we have any the requests that would make them liars. Then when we faxed the information to person handling the case we were informed that he was no longer handling this case and after the run around was referred to another person. It has been one problem to thte next and all they were talking about was foreclosure. They tried to day they were going to foreclose on a certain date and we had papers from the courts saying we had 6 months to modifiy and they keep dragging their feet. Very unprofessional! Dubuque Iowa.

Any response from Provident on your second submission?

I submitted paperwork 3 months ago. It took 2 months to get a really generic form letter telling me that my request had been denied. Guess I'll try again?

I'm about to do it. Have you done anything?

I have been reading modification complaints on several companies and its the same every where. I think this is a goverment rip off, the just want to get rich, this copanies are doing this because they are getting money from the goverment the more they rip us off the more money they get from the goverment.
Mortgage companies apparently are not help any one out.

provident funding called me and schedule my closing at 7 PM, got a call at 5 Pm asking me for Wire money?
called my wife to come home for the closing, and did tons of things they asked me, everything they ask i provided
come one, rude, lairs,
end of story, i got them every document they requested, i work for Microsoft, with master degree in network security
But Provident funding can not keep its word
stay with your health, stay away
Lord forgive them

They just keep saying that they don't participate in the HARP program. I am hoping that all their PAYING customers go to another lender for a refi.

Unbelievable. Most of the complaints here are because charity was refused. The only consistant real problem seems to be with posting payments in a timely manner, and charging undue late fees. This is a business for profit. You signed a contract that both of you said you could live with. If you decided not to purchase mortgage insurance, live with your decision. Yes, it would be nice if they would forgive/reduce payments, but it is not required. It may not be your fault that you cazn not make your payments anymore, but neither is it theirs. Life took a turn, and you took a hit. Sometimes life sucks. Why do you think anybody else owes you charity? If the company gives you a break, they will do it at my expense, by charging me higher rates. And I'm just not willing to do that. I wish you all the best, but I owe you nothing. It would be great if some rich benefactor decided to help you out; that would be wonderful. Until then, take your lumps and be gratefull your personal rough spot was not being in the twin towers, or getting cancer, or losing a child. Its a house. And its gone. That's a ###, but you have the rest of your life to live. Stop sniveling and start moving. And stop posting invalid complaints against companies. It won't make them give in to you. It also clogs up these sites so that I have to spend 10 times the effort to check out a company.

They are bad people there, especially Sirian Wang, she is a ###. She lies to her customers, promised no cost no fee and then when the load will be closed, they charged a lot for the closing cost. She a lying ###!

I hate this company. Due to an unexpected divorce I had to do a short sale. My real estate agent has told me that this is the hardest company to deal with in his experience. They have taken several months to approve the short sale. Now that it is approved they have hit me with a $5, 000 fee for approving the short sale. Again my agent told me he had never heard of this. From my stand point it is crazy. Here I am TRYING to do the right thing and not let my house go into foreclosure and they want me to pay for it. Lets not focus on that we could go to the process taking longer then expected and when we called them to tell them that the buyers were going to leave because it was taking so long...they stated that it was not their problem. Then we could talk about the customer service. The people seem respectful, but they do not seem full of knowledge. Either that or the rules change when you go to the next step.

Provident Funding has terrible payment option. Only automatic online pay is free. You have to mail a check to them in order to pay additional principle. One time online payment costs $15. These days, who want to mail a check with thousands of dollars but have to wait two or three weeks to have the principle paid? Bad company, I definitely will refinance very soon!

I also have a loan with Provident for the past 4 years and I tried contacting them in 2009 about the Making Home Affordable Program and they said they would not be participating. They have their own loan modification program but it is not the same as what was presented by the government. Go to www.makinghomeaffordable.gov and then once you figure out if you have a Freddie Mac or a Fannie Mae loan you can find alternate vendors to work with you. We are not behind on our payments but our home has lost value and I am about to lose my job. I just would like to be able to refinance before I lose my income and get a lower interest rate and a payment we can afford on one income. It is unfortunate a lender would prefer to get you into a bad situation before they offer any help. They told me they would rather put my house out on a 'short sale' than offer me the refinance at a lower rate and current market value.

I've had a number of issues with Provident Funding, but my most recent complaint is their unwillingness to allow biweekly payments. I didn't realize it was a problem, and I set up biweekly payments through my financial institution. Provident Funding rejected the payments, even though the total due was paid on time, and then they stuck me with a late fee because my payments had been rejected. They ended up sending me a check for each of the two payments, and told me to resent my payment in whole, and refused to waive the late fee.

i have a legit complaint, i used to send them my clients to borrow money for home loans.
They damn near ruined my reputation and business before I fired them, they are the worst company in mortgage history, and that says a lot.

I could go into details but just trust me on this one, stay far away from these weasels.

i had a heart attack in april of 2004 . i was takeing care of my elderly mother 76. we made our payments on time . but because of my health i missed several payments and providnt uped my money payment from just over400.00 to almost 1000.00 a month. mine brother tried to help but they did not care. we started get 3 and 4 phone calls a day really nasty ones . my mothers health due to the stress of it all passed away 1-1-06 .she could not bear being put out on the street as they did to me 3-2006. and then they foreclosed on my home and sold it. they never informed the credit companies that they foreclosed on my home . they left it as an open acount, which it is not. this warlord is tired of their games . it has been 5 years since the foreclosure and they still cannot get it right.

Provident is posting lower rates, but then they trying to get you as much as they can. They make you to loose the lock, to pay re-draw fee, to the extend you have not seen anywhere in US. They are loan Nazi.

There's always two side to a story.

Instead of complaining on this blog you should be contacting your broker.

I can't offer you any help, but I empathize with your plight. Provident is a horrible company bordering on incompetence.