Andersen Windows & Doors
Reviews and Complaints

I have used Andersen Flooring in my home and in my parents home and have had nothing but a wonderful experience!
We also, 2 years later, had tile installed in our Master bath which again, was WONDERFUL. They answered all our questions and meet us where we needed to be in our budget. Would highly recommend!

Roland Tabor
Haslet, Texas

I live in Iowa and the right hand corner of all of my 400 series windows are rotting. If there is a class action suit please let me know who to contact.

-Vince E.

I live in Northern Virginia and bought a house built in 1986 that has two (6 feet tall) Andersen sliding patio windows. The weatherstripping running vertical along the jambs in both of them (three pieces) is worn so I wanted to replace them. That is, three pieces of vinyl adhesive strips for each window. I started this back in July and after multiple phone calls over a period of three months, trying to provide them with all required part identification numbers, dimensions, etc., here we are in November and I still don't have the parts. Their parts people have no clue of their product parts lists. And they toss you around on the phone to others who know even less.

Andersen lost the information given them in August and it was given to them again in Sept. I was charged $570 for six pieces of vinyl strips that I would have guessed cost no more than $10-20 to manufacture. When they arrived, two pieces were not even my order or for my windows. The remainder were defective and were cut too short despite me providing them with the exact lengths needed. Those were returned. Even though I paid for parts that don't apply to my door, they would not issue me a credit for those items. I was charged for them anyway for their mistake. I wrote two letters to the President and CEO of Andersen and sent a copy to their Customer Relations Manager. They completely ignored my letters. I'm still waiting for a response to my letters of complaint. They have no ethics when it comes to pricing of spare parts and appear to have no quality control and the worst product support I've ever encountered.

Like any large corporation I figured the upper management was not aware of what's going on in the trenches but they didn't make any attempt at all to investigate this and just swept it under the rug.

They don't seem to have anyone in the customer service department that knows anything about the products or how to treat a customer. I feel I've been ripped off with excessive price gouging. I could have replaced one whole window set with a new one for the cost of these vinyl strips. I'll never buy an Andersen product and would encourage anyone thinking about it to look for a more reputable supplier. Anyone contemplating having Andersen products in their home should think twice about what's coming down the road when they need service or parts.

Me? I'll never use them again or recommend them to anyone.

12/23/2022 @0908 in the morning.

I went to open the door to let my dog out but the door is frozen shut. Noticed the ice buildup on the inside of the patio doors . It looks like the doors are not sealed very tight. The doors were just installed last summer.

Double -Hung window installed in July of last year is stuck in an open position as of today 12.20.2022. Called Tempe and they cannot do anything until January 17th of next year. This is winter and the window is accessible from the street, making my home vulnerable to unforced entry

I will start with communications is everything in our world today. If product was perfect which its not, Customer service is dead on arrival. How can you talk to one with poor English skills. People that appear to care less about your door with there less then satisfactory customer service. Im still waiting on a call back from supervisor.

On July 5 I ordered a lock for my Anderson patio door, it did not work

Called for return and was told to mail it and they will charge 20 percent restocking fee.

I already have spend over 40,000 in doors and windows this year with this company and now I see their integrity

Our house was built in 1996. I always thought that Anderson and Pella windows are the best windows on the market, but apparently that is not the case.

This door has 2 closures and requires considerable effort to open and maintain. Why do these closures have so much resistance? What modifications or changes can be offered? I consider this to be an engineering problem and needs to be addressed. The door was purchased in August 2018 from HD.

Many of my Anderson windows, only 16 years old, are rotting at the bottom sashes.

Being a Realtor, I've shown homes with windows 100 years old that are still in better shape!

I'm was told the bottom window wood sashes cannot be replaced, that I would need all new windows.

I shouldn't be buying new windows after only 16 years.

Some of my Anderson double-hung windows have rotten wood in the exterior vinyl-clad sills. I plan to pull out as much rotten muck as I can. Then I'll cram as much plumbers putty in the "tube" as possible, leaving about a 1/2" gap at the ends. Finally, I'll seal the ends with Bondo. Comments, please.

Many of my Andersen 200/400 doubled hung windows rotting on bottom window sash.

I've noticed that the last few years my Andersen windows have been rotting on the bottom window sashes some from the inside and most from the outside.

There should be no reason these windows are rotting after only 14 years of use with regular yearly care.

I agree, they are worthless. Min open on their own or will not close.