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Andersen Windows care nothing for it's customers. As far as they are concerned our role relative to them is to give them as much money as we can in order to have the experience of being thoroughly ripped off by their combination of corporate arrogance and disdain for their customers. Before you consider buying Andersen products read my horror story at http://andersonwindows.blogspot.com/
Thanks, Que Bronson
Is it true that they made the top of the line windows and the most expensive too?
We ordered and received replacement window sashes from Anderson, via Home Depot. Upon receipt we were surprised and dismayed to find they lacked necessary hardware (screws, lift cups) and we had to order this separately. This process was started in Sept. We have now been told that Andersen does not have the hardware in stock (for their own windows!), and so there will be indefinite further delay. We called Andersen and spoke with Customer Service rep, Dave. His whole attitude was arrogant, he really could not have cared less. We will never, ever deal with an Andersen product again. We have just bought an 18th century second home in CT that will need all windows replaced, THEY WILL NOT BE ANDERSEN.
The Andersen Window company has always sold everything seperately, since 1904. The Home Depot Associate should have told you that everything Andersen Window sells come seperate, before HD reordered the sashes. This is whats called as not qualifing the customer, and having no knowledge of the products they sell. Don't blame Andersen Windows for HD Associate short comings. I have sold Andersen Windows through several lumber yards since 1990, and the #1 rule is, Andersen Sells everything seperate, leaving the customer the choice to choose what style of hardware or what color of hardware they want to match their home. Your complaint is petty and most wood window companies don't include hardware on reordered sashes. Plus, the Andersen Sashes were bored for you, taking out the guess work of where the hardware needs to go.
This is true, the sales people will tell you that you have customer satisfaction guaranty but will not provide the terms of that guaranty because its "private". They also claim to record phone conversations to decide who makes mistakes in ordering but will not allow you to hear them if there is a mistake.
Did not follow through with guarantee and installation of defective glass in casement windows. One of their district managers told the local Anderson rep to take our new glass sashes out of the warehouse and just drop them off where ever they could at our house without even providing for them to be put in. This company is a joke. We even visited their plant and they were all kisses and hugs, then after you buy the windows they change. Why would a multi/million $ company supposedly with the #1 window in the country treat customers so badly? Feel free the email me and I will tell you the entire story. J & J Naef
I had a sales rep from the local Andersen Window come out to answer several questions I had, and give a quote for casement window replacements. Well, two sales reps came to my home with a double-hung "salesman sample"...not the casement sample as I had specifically requested. I asked why didn't they bring the casement sample. Their reply was, "Well, there's really no difference between the two windows!" Yes, they actually said this. I guess these two clowns must of thought I would buy their dog & pony show. These bozos were immediately shown the door. With all the hype of "best in the business" windows, why Andersen would hire these two losers is beyond me.