AngelFlorist review: Fraud 45

The website look totally shiny and secure but it's NOT!
I've got exactly the same problem, No flower, No news and Money away...

I encounter the problem on V day.. No one answering the call with no update from them. I pay by credit card, anyone know if can stop the payment?

I just read that guy who used Cupid Angel Flower have been scams also with BIGDEAL website. At least they would be reimburse!

Answers from Angelflorist

we are so sorry to mess up for the last 2% orders this year due to a much higher volume orders than scheduled.

the reasons why your phone didn't get through might be a higher volume of incoming calls.

For all those orders failed to be delivered, we will refund you in full within 2 or 3 days time
(Wish you can understand that we didn't get sleep for 48 hours .)

AngelFlorist.com

I also ordered flowers for Valentines day that were not delivered. Please don not use Angel Florists and warn your friends too.

Same thing happened to me - please warn your friends not to use this company ever.

Who cares if you didnt get any sleep. Dont take orders and peoples money if you cant deliver. I hope this company doesnt remain in business for much longer after ruining so many peoples day.

Angelflorist is rubbish.They also failed to deliver the flowers I ordered on Valentines day. Never called to explained, wont answer the phone or email. I am warning everyone I speak to not to use them.

to angelflorist: how would you do a full refund? explain yourself clearly. you have spoilt the vday of so many ppl out there when we have paid for your products in advance so for gods sake don even get started on not getting any sleep. don expect us as customers to take pity on you when we have made soooo many calls n yet either your line is engaged or noone pickin up. how funny noone seemed to be able to contact you. if you have bit of common sense left in you, send a sms or email to us explaining hw you would refund.

We should all go the the shop and as for a cash refund!

And still no official email or apology, ... It's just a DON'T USE THEM EVER

I have file a letter of dispute with my credit card company. They will hold the transaction till Visa investigate.
They spoiled my whole V day and even make myself can't sleep well last night!

I got the same problem. I think Angel Florist is out there to cheat people. If they couldnt take so much order, then should do it like other florist, put a message indicated sokd out. When they encountered problem for charging my credit card, they called until you pick the phone. yet they are complaining they didn't sleep for 48hrs. They didnt do it for free. They ruined everyone Valentines day, didnt border to apologize sincerely and never mentioned how to compensate on the undelivered good.

I think AngelFlorist should make up to the 2% of unsuccessful orders with more than just a refund. If you are going to charge such exorbitant prices for your arrangements and represent yourself as a reputable internationally linked company, the least you could do is give your unsatisfied customers something that would at least ease their frustration (i.e. by providing them with a refund AND a complimentary bouquet, and i'm not talking about a plain lip service bouquet, or anything else based on their feedback). Or at least RESPOND to your emails and calls, that's the least bit of courtesy one can usually afford but you failed to do so. By not picking up the phone after numerous calls, that's just plain unprofessional and completely negates your representation on your site stating "we are one of the premium florists in singapore that you can put trust on".

Same as everyone else here. Called the morning of Valentine's Day and they assured they would deliver on the day. No delivery, no response to 2 emails and nobody answers the phone. Complete rubbish. Charge has been submitted to Visa. Called them and they are investigating, but they cannot stop the charge as it was approved for payment.

Encounter same problem here. No delivery, no phone call, no update and the best part is "You can't even get them" through phone call. They still dare to CHARGED me, this is ridiculous. I've filed a dispute with my credit card company and hopefully something can be done. What a BIG turn off for valentine day 2011.

Seems like everyone here is having the same problem... Should we go to the newspapers or something?

and one more thing..

The customer service dare to offer a Re-delivery of the SAME flowers on a LATER date at a DISCOUNTED rate...

IDIOTS...

Hi Guys,

Went to call into Newpaper Singapore to highlight on our HORRIFIC valentine's day experience. Surpise to see many commrades here suffering the same fate when i thought i was the only one.

Maybe if a lot of people call in to share our grivences, they might find that worth a story to report. I think we need to warn people in singapore about this rouge shop in case more heart are broken next valentine's day.

Date Listed 24/01/2011
Location Singapore
Job Type Temporary

$8/hrs average, pleasant looking, act as Valentines Angel (I am disgusted!) to promote angelflorist.com market awareness in this Valentines Day season. A-level (JC) graduates and Univ. students are welcome, If interested, please contact 65-[protected] OR send your resume and application to jobs@angelflorist.com

AND A job offers for poor chaps that they are hiring for us to scold...

Please post of facebook your account of ANGEL FLORIST and post on SG Message Boards. I have written to the Straits Times so hopefully they will publich the letters too.
Clearly this company has no concern for the customers - I am still waiting for an email response or someone to pick up the phone.
The only way to effect these companies is through consumer power so tell as many people as possible and get the word out.

I have just contacted CASE. Please can all those involved lodge an online complaint. The more complaints the better. http://www.case.org.sg/online_complaint.html

i FINALLY got through to a customer service representative. he had the audacity to claim that i had provided an incorrect delivery date (February 28) and wouldn't let up until i told him that i had received a text message from the company explicitly confirming a February 14 delivery date. i demanded a refund and the rep promised to process it (told me it could take up to 7 days for some reason)... still doubtful that a refund will be provided but at least i got through to a rep... i'm still FURIOUS...

This is ridiculous, I think there should be some form of compensation on top of the refund. Hopefully the media could put some pressure to it.

PLease go to insing.com to give your worst reviews of the florist...
http://search.insing.com/business/angel-florist/dover-buona-vista-ayer-rajah/id-e14f0200?title=angelflorist+in+Singapore&keywords=angelflorist&synonym=angelflorist&term=angelflorist&keywordDictionaryTerm=angelflorist&shuffling_cipher=14&businessPage=1&resultIndex=1

Still no one picking up the phone at ANGEL FLORIST. Still no response to emails and STILL no REFUND. Unbelievable!

Maybe they will leave with our MONEY...

The flowers were received 4 days later, WITHERED.
On such a special day, the least you would expect is that Angelflorist wouldn't deliver them in such a condition!
It's the first impression that counts: can you imagine received wilting flowers on V day, AT THE OFFICE?
They didn't even NOTIFY me of any change of delivery day/time. Nor did they answer ANY of my calls.
Buying from Angelflorist is PAYING to embarrass yourself.

Where can I lodge a formal complaint?

Another day and still no money returned, calls answered or emails returned. ANGEL FLORIST really should be shut down what a complete disgrace and poor excuse for a companies that states they offer 100% satisfaction.

Finally call as answered - no apology just a bad attitude. Really amazing. Apprently money will be returned in 2 - 3 days will have to wait and see. In the mean time I hope ANGEL FLORIST learns so basic customer service

Glad to know that money will be returned. Been trying to get hold of them as well. Sent email and calls but no replies. Called ACRA a few days ago to check on status of the company. Guess what their business. Their license is expiring on 25 Feb 2011. Better pressure them into refunding.

just wanted to share the same experience. it ruined my week. bf ordered from them, they never delivered, no calls or emails or explanations, and when they FINALLY did it was 4 days later with WITHERING FLOWERS THAT DIDN'T EVEN LOOK LIKE THE PRODUCT PHOTOGRAPH. my bf orders from them regularly, and i never made a big deal out of it, but today i checked what he paid for for the roses after i saw this page, and i realized that this florist is a SCAMMER. every single bouquet he has ever bought for me from them NEVER looked as pictured. AVOID AT ALL COSTS. will be posting and highlighting this on my blog with photos to prove later.

also, pls take note. valfowers.com is also angelflorist.com. they are the SAME COMPANY

Is there nothing more we can do? Can a company behave like this, ruin peoples days and offer no apology and get away with it? No compensation just rude customer service and still no refunded money. This company really should feel ashamed of themselves are obviously are out to de fraud people.

I'm from indonesia, the name Angel florist comes up first when i googled "florist singapore", so i dont hesitate to order online, i pay for a S$125 bouquet. They text me on my mobile, confirming the order, on D day (14th feb) they text me again confirming they will deliver that day. (my order no. angelflorist-self-9075).
i wait until 18.00 on 14th feb, no sign from my girlfriend receiving any flower, i tried to call angel florist but no one pick up. later that night i email the customer service, try to cancel my order. no response from angel florist.
one week later, this morning (21 feb) i received email from angel florist, the content of the email is confirming my order, and that they are charging me S$125 for my order.. #$!@$%$#. (no flower no delivery and they are charging).

Notes for angelflorist.com
you are selling your product online, i think you must understand that service is the most important thing if you're selling online, in you can't deliver dont receive order, if you cannot manage the order you have received, please make effort to call your customer or at least try to explain to the recipient, so that they can go to PLAN B or something.

after complaining to the customer service this afternoon, they emailed me explaining that they will give me full refund, please understand that the damage you have done for me is more than just about the money (because i'm having a long distance relationship, i put my hope too much on angelflorist.com). i'm very very disappointed, this is my first experience with your service, and please reassure that it will be the last.

i attached the pic of the flower i ordered, and i also noticed that you've charge me premium price for a not so premium service..

hi guys, i dont know any of you got the refund from Angel Florist or not, but I have not. Angel Florist has alreaady taken my money from my credit card issued bank. I called the bank, the officer told me that in order to have the bank to reverse this payment out, I have to fill up a complain form, then the bank will investigate. I have to pay some kind of charges for this investigation. This is very not fair. Angel Florist has cheated our money, I am thinking to report this matter to the police. This is Singapore, a company like ANGEL FLORIST cheated so many people, and yet they still standing tal in Singapore. What is this? Whoever intend to purchase flowers online, MUST NOT PURCHASE FROM ANGEL FLORIST. If you buy anything from them mean you are encouraging them to cheat morel

I received the money back on my credit card - but absolutely nothing near an apology. I would also like to point out that I have to cover the bank charges. If ANGEL FLORIST had just apologized and informed their customers that a mistake had happened people could have made alternative arrangements. But the fact the at no point did ANGEL FLORIST act in anyway near professional has annoyed me to such an extent that I continue to tell everyone I know to avoid this company and I really hope they go out of business

you may want to try an alternative florist, been using them and so far no problem. www.belmontflora.com

I am shock to see the list of complaints but I will take it as a pinch of salt. I am not here to complaint but to compliment Angel Florist. I love their website which is classy, clean and no mambo jumbo. There is follow through on their delivery and to top it off, their personal touch of responding to email is unheard of. They add 'hospitality to their services i.e care. This is what makes a business successful.
I am sorry for you all out there that have had an unpleasant experience with Angel Florist. They must be good otherwise it wouldn't have offended or you could just get what you can get and move on to other supplier.

same thing happened to me for valentines' day. my boyfriend booked for me a bouquet of flowers but it wasnt delivered and we tried calling them for the next 2 days but no one answered. when we got through, one filipino/malay man told us they were busy so they didnt answer any calls and was really rude telling me "GO AHEAD AND COMPLAIN US OR LODGE A POLICE REPORT, WE DONT CARE. OK. BYE BYE." then he hung up on u. really bad attitude.