Danoz Direct
Reviews and Complaints

I January 2024 I bought a product but I cannot use it because I have a pacemaker. Danoz said they would refund. I contacted them through email and they said they would refund. I sent the product back straight away and contacted them with the registration number of the postal code as they required I do. Since then I have tried to call but no one returns your call or you cant even speak to anyone. I have emailed many times and got no response.

The phone number they supply is never answered and emails have not been answered either. Please address this problem. It is very stressful and time wasting for me. Its over $250 ...I hope they don't do this to anyone else. They have the Product back but are ignoring me.

cuando compre cardio twister me dijeron que era una prueba de 30 dias que si no estaba satisfecha con el producto podia regresarlo y que no me arian preguntas despues de haber tardado casi 3semanas en mandarlo me quitaron de mi targeta como si lo enviaron entrga rapida hable para regresarlo y resulta que todavia no vense mi garantia fueron groseros y me mandaron a colleccion xq lo quiero regresar x favor no crean de ofertas de television xq de 10companias creo que solo 1 es verdadera grasias

maria

I'm writting to warn people not to buy this excercise equipment. It took 3 months for me to receive the machine and they already started billing me and taking the money out of my account before I even received the machine. I received it Oct 09 I really didn't start using the machine till Jan 10 for one month straight and the chain broke on it, when I called and complained, the first representative told me to go on the website and follow the directions that is listed under warranty after I was on hold for 25min. I then called back because it stated I had to pay for the macine to be shipped back and send a money order for a new machine. I called customer service back and supposedly another representative was helping me and he was going to send me a new machine and a package slip for the broken one to be sent back, that was a month ago and I still don't have a new cardio twister but I do still have the broken on in my living room corner. PLEASE DO NOT BUY THE CARDIO TWISTER.

This company is the biggest scam ever. PLEASE, PLEASE DO NOT ORDER ANYTHING FROM THEM. I ordered a unit and then returned it immediately unopened for my refund. I kept my tracking receipt as evidence that they did receive it back. I have been given the runaround for over two weeks that they credited my account back when they never did. I called for 2 weeks to speak to a supervisor and each time they make up a lie about why a supervisor can't come to the phone. This is the SHADIEST COMPANY and each and every one of the employees participating in this scam should be jailed. DON'T BY ANYTHING FROM THIS COMPANY, PLEASE HEED THIS WARNING!

The unit is having problems as getting lose from the handle bar. I was told not to use, to return to sender
as i would receive an ups sender invoice for shipping.
But never received that, then spoke to a costumer rep
and they told me they will send one for regular mail invoice never receive it either. Now I call, they ask for my name and info they tell me to hold on, and the hang up on me. I stopped my credit card payments. They're terrible in everything. Equipment, customer serv...

Stay away from this equipment. This product is not made very well, but the base is a rather heavy piece. When I received it, the computer system was broken. I have requested a replacement several times and have been told each time that it was being replaced and shipped to my home. Each time, I was told I would receive within 7 days. Each time the CS rep could not understand why my replacment had not been shipped. It has been over 2 months and I still have not received the part. They now claim the part is on back order. They are however still shipping the equipment. The equipment comes in parts i.e. separate boxes within a box. I asked that they take one of those as I have paid for it and ship to me. They claim they are unable to do so. I have disputed the charge with my credit card company and now they claim, they can not ship the replacement unless I lift the dispute. What a rip off. It is not worth it. Stay away from this equipment.