I booked a van with anyvan to help move my house items from cardiff to swindon. I pre-paid and on the specified date which is July 6th 2024, i was sent a collection time of 12 noon to 3pm and delivery time between 4pm -7pm.
By 12 noon, i called the driver and he said he would be with me by 2pm. I have the housing agent and a driver waiting from 12 noon to 2pm and i reached out to the driver again, he said he would need another 2 hours which is till 4pm.
Now the agent is leaving, i have returned the property key and my stuff is on the floor outside the property. anyvan has not been helpful in anyway, i am stranded outside with all my house items and luggages will be kept outside till God knows when the driver will come.
Right now, I am stranded outside with my properties and this is so unfair and the amount of stress and Anyvan has refused to assist in anyway and has refused any form of refund.
I would like to take full legal actions against Anyvan.
Desired outcome: Please refund and compensate for the inconvenience caused by the fraudulent service
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