Mr D Food / Mr Delivery
Reviews and Complaints

Good day. I placed a order at Pick n pay on the 1st of June through Mr D. My payment was approved and just after that the app gave me a error. So my payment was made to Mr D but didn't go through to pick n pay because of the error. I'm not getting a solution from Mr d but my payment was made successfully to Mr d. Please see the proof of payment attached. Any assistance regarding this will be highly appreciated.

Thank you in advance

Order number: DFD179117577 food purchased at Spur Grey Owl Louwlardia

We ordered the food from Mr delivery on 28 October 2023 for my mother who lives in centurion, the food delivery and the quality of the food was not in an acceptable manner.

Complaints are as follows:

1. The driver that delivered the food was smoking cigarette at the time that they delivered the food. The packaging was smelling like cigarette as a result. This is not professional. Some of us do not smoke and we despise the smell of cigarette

2. The food was not fresh and my mother is now suffering from food poisoning. She is now very sick due to that.

This is not acceptable. We make use of Mr delivery with the expectation that we will receive quality service and quality food. Unfortunately, this was not the case yesterday and are very disappointed as a result.

I have been purchasing meat on Mr d from Brentwood Park pick n pay they have a halal section and on the app the meat has a clear label showing its halal However when I receive the meat there is nothing showing my meat is halal. No label nothing. I phoned Mr d and the person told me that Brentwood Park is still processing their labeling. Then why advertise it on the app? She further told me that they are just a delivery and I must travel to the store to go and return the meat physically I'm in no position to move that's why I order on the app but today I was told rudely that there is nothing they can do and I must just take their word that the meat is halal. I have never in my entire life been so disrespected never.i need assistance Mr d can not advertise halal labeled meat and if I don't receive it they just be rude on the phone with me. I have requested the manager to speak to me and I was denied speaking to the manager

To Whom it may concern.

The attached photo was taken today at Cycad Shopping centre in Polokwane.

As you can see in the Photo one of your Drivers is passing and was almost hitting my wife had she not moved out of the way.

The corridor in which this photo was taken is located between buildings and serves as a walking area for padestrians.

The drivers with there motorcycles are not permitted to drive there as this is not a road for vehicles or motorcycles.

As you can see in the photo the persons registration number is KM 33 YB.

I feel neccasary steps needs to be taken to discpline these persons. They only wave us of if we tell them it is not for them.

Your urgents response would be appreciated as I am sure you get alot of complaints regarding these drivers.

Good day

I have a huge problem! Who gives Mr D the right to change my order from a Beef patty to Ribs, my kids don’t eat ribs!

He leaves me a voice message to say he is going to change my order to a rib as they don’t have beef patties, so now my kids were without Burgers and only n little flippen Rib.

He must phone me until he reached me and got hold of me before confirming or changing the order, not let the phone ring 10 seconds and then drop it in my ear and then afterwards leaving a voice message.

He should have told steers to place the order on HOLD until he confirmed with the customer!

I need feedback asap, as money got lost now as I got a much lesser paid meal for my KIDS!

They guy who phoned me was BEVEREN! I will send you the voice message if you need it.

This ridiculous now, can I just get my R384.98 back. Firstly you failed as a company to render and deliver my order cause yet again your ozow does not work on weekends.

Your consultants have been asking for POP and banking details which have been provided numerous times but wait you still fail as a company to refund me.

Now you telling me to log in the app and request the refund but ooh you suspended the account so after 4 weeks of the same thing, what does one do?

Give me a resolution cause I just want my money back.

I've never in my life received such poor customer service, been waiting for weeks now, numerous email but everyone keeps saying the same thing like robots and no resolution.

Sigh

Yesterday I ordered from one of the restaurant on Mr D food

I choose to buy half chicken as it was stated on their menu to my surprise I received a thigh and a drumstick mind you I bought the food for my kids, I sent an email the customer service agent I spoke to Nabeel K support and Nathaniel. V came to a decision that the order is correct I am so disappointed and unhappy with Mr D food including the restaurant for promoting false advertisement!

Kind regards

Bongeka Manga ([protected])

I have twice now had orders been unsuccessful an only notified an hour late to say the order was unsuccessful this bull your service is crap and will be loading it on social media with order times and notifications as I can clearly see use don't care as I had to call use to find out what is happening.

And you get is a sorry sir.

I was on my home from work placing this order and wanting to eat when I get home therefore I ordered at this time and to get home and still no food I had to contact use and then only find out my order was canceled an hour later I could have order somewhere else or made something to eat but use don't care

Very pissed off customer.

On 27 may around 20:00 I ordered macfeast spicy at Hamilton MacDonald the guy from Mr D pick it up to Steve biko I told him to get inside coz I can't walk m in the bad condition... He refused I ask to leave my parcel at the gate I'll send someone to come n pick it up n I did when they got to the gate Mr D guy he was nowhere to be found I called him he ignored my calls even today I haven't received my food

Reference: Dfd157307074

My contact details: [protected]

I did orders yesterday at Debonairs pizza summerstarnd PE via MR D, I made two separate orders one for large something meaty R164.90 and the other medium with 1,5 coldrink R145.70 (+-15 after)...I did not receive my coldrink and I payed the to the drive cash not being aware that the app automatically took from the card, I then used the app to notify but failed to get a reply from you guys and I have not plans of using that Money on my account I am kindly requesting my refund.

No refund receiced as per discussion on delivery reference #DFD149211743. order placed 31 March 2023. Your dryver had an attitude and thats unexacptable. The driver informed that he will take the incorrect order back and that was also not done. Order was placed at Nina Park KFC and when Mr Delivery driver came my daughter saw that the order was incorrect. Need answer on when redund will be done. Mrs MC Meyer [protected]

I did oder for collection at Mr D before recording information of the success of my oder electricity issues took over then money was deducted from my account I didn't collect the order and I made quiries no money was sent to me

Date 2023/03/14

Oder number #DFD146677633 EASTER RIVER KFC Capetown

I have sent emails several times still no one assists

When my food arrived the 24th of march 2023, it was laying on its side in the carrier, one package broke and all the food was laying in the plastic carrier bag. It was fish, calamari and chips all in the carrier. When i logged a query i was told they only see one package damaged, i wasnt going to feed my family food that was delivered in this manner.

I ordered food and it never reached me. Driver claims to not have been able to get a hold of me when I sent a gate code and everything on the app. After an hour I phoned Mr Delivery a multiple times, but their phones went unanswered. I lost R300 of my hard earned cash. Now they can't even refund me. I'm pussed as hell . This is daylight robbery! Order #DFD145288680

Last night I ordered food from F Grill Diner Lambton Germiston around 21h12 on tracking indicates that order was collected by 21h36 arrived 21h39 and delivered 21h41 to my surprise that I didn't get my order I try to submit my query on Mr D app but I didn't get help I was looking for please if possible can I can I refund because order was already paid online through mastercard

Ordered sushi at 11h35. No delivery by 12h35. Phoned restaurant. Order available long ago, but no drivers to deliver the food. Went and picked it up myself. What am I paying you for Mr Delivery? To deliver my food. You charge a R 15 service fee, want a tip for the driver and charge more for the meal. All for convenience to the consumer. Except there is no concenience here. Just added expenses, for zero value. What a shame. I am a good customer, but I think I am going bad... Not good enogh!

I have ordered ducked crunch boxes and received sweet chilli.

I couldn't take a photo as we ordered during a function

We ordered 4 of it with cold drink and never even received the cold drink with it as well?

This is absolutely bad service. The order was wrong and we paid for stuff we didn't receive

So disgusting