AnyVan review: Refund

I entered into an agreement with your company on 23/2/2024. I booked a slot yesterday evening at 18.53 for Sunday (25/2/24). Agent on the phone was very pleasant and also gave me nhs discount of £6 After confirming a lot of things I asked if there was a need for a cancellation as the booking was in less then 48 hours, she confirmed a full refund if I cancelled by afternoon today (24/2/24). It just so happened the person I was buying goods worth £30 informed me her partner unknown to her had already sold the items. She did sound unsure of the collection when I was trying to confirm the slot for Sunday and I was relaying this to the agent as she patiently waited for me to give her the go ahead. When I tried to cancel the booking at 9.45am this morning via chat option I was told I will not get the refund as my booking didn't cover the 72/48 hours cancellation. I then contacted the company by telephone and explained to the telephone agent. She too gave me the same reply. This upset me. I then informed her that it was yesterday's telephone agent who confirmed that I will get a full refund should I cancel by afternoon today. She then placed me on hold to speak with management. I was then given an option they would hold my money on account for future use of their services. After the experience I was having I said no to that. She then said she will request my yesterday's call listening and will come back to me. Munira then called me back to inform me of a blatent lie that the agent of yesterday told me I will not get a refund. Unfortunately the booking didn't fall within 72 or even 48 hours as I only placed the call at 18.53 on 23/2/24. I do not need this stress at 66! As it is I am not a well person. Your rules should not apply to me when I only booked the slot yesterday evening to use your services tomorrow 25/2.24. I feel anyvan.com should be flexible with their policies for a full refund taking each case into consideration individually. I had a call back from the agent Munira at 12.50 on the phone saying after listening to my tele conversation of yesterday's booking the agent of yesterday had informed me I will not get a full refund if I cancelled today! what a lie! This is so upsetting! I am requesting you to refund me in full. Also kindly forward me the full 'unedited' recording between myself and your telephone agent of yesterday. Therefore I would request a refund of costs incurred arising from your breach: £133 I look forward to your response within the 14-day deadline in order to resolve this matter amicably.