AnyVan review: Van house move

I am expecting this to be removed.

We have had a shocking time with this company. So many complaints to log in one post but I will try to be brief. Van booked broke down before our move. Sometimes things cannot be helped. Our arrival time was between 10-12. We were told at 11:40 that the van was not coming. After 45mins we were called and told that a van was on its way, and it arrived just before 1pm. What arrived as a man and a woman team in a long wheel based 400 van. That was expected to move the contents of a 4-bed house in one trip. They had no protective sheets, no professional tools, just a big extremely weathered plastic sheet. making things short, we had to use my tools to get the legs of the sofa and somehow the man has warped the tool (power screwdriver). We had to loan them throws to cover the black goods in transit. They have since disappeared. When the van reached its destination, they were awful. The man couldn’t operate a latch on a door and the woman was not really able to carry things to the room (as paid for as an extra everything was left for me to move) only by strength. I watched them try and rugby tackle a sofa through the front door. A 71-year-old family member had to assist and direct because these clowns were something else. We finally had the place to ourselves at 9:30pm when my better half got back, without food or water or shelter while waiting for them to get back and reload. We were offered £35 compensation for a late van but this was taken back off us when drivers refused to take, Furthermore, a tumble dryer was refused when paid for. So many damaged items that we made a complaint. After care was and still is terrible. We are 3 weeks into our claim against them and nothing is moving. We have been fobbed off no less than 8 times with time shoddy deadlines that have all been missed and we have had to chase. Leadership team (we have everyone’s names) have been deliberately obstructed and the moment we show our frustration they warn that we will have our call terminated. Every excuse in the book. If i could leave zero stars I would. We expect a call tomorrow 21/03/2024, then this will be passed to the hands of our legal representation and heading to court. The most recent instalment is where this company who refused to take our dryer even though it was inventory listed have said that if we cant prove that it exists then they won’t cover it in our claim

Please for the love of everything that is pure, do not use these cowboys.

PS. I have been chasing this company through the metaverse and I have spoken to countless people in forums who have all had terrible experiences and all of them have had their negative reviews removed from public view. Clearly something to hide. Do your homework because £45 final reimbursement with a £35 discount on our next move with them is insulting.