Aspen Dental review: Horrible experience.

I started my Invisalign process on March 2022. To this day it been a long 8-12 months battle with Aspen dental. When I started my process the bottom Invisalign did not fit. It was too long causing them to cut into my back gum. When I went to my next visit they saw what was going on and cut the Invisalign now my back wisdom tooth will not be fixed. I quote the doctor stated “ they didn’t do your molds correctly”. I ended up telling the front desk lady I was not pleased with this and not pleased with my fill that I got for my front tooth as you can clearly see a line from when the doctor filled my tooth. The doctor started “oh the Invisalign will correct it. From then I asked for my money back. Was told they will fix it and thats what caused new trays to be ordered. The new trays took months to come . I was using the same Invisalign I had for months . Called and was told it was on backorder and it should get here. I then asked for my money back. Two days later get a call my Invisalign's was here. Hurricane Ian happened I lost my car and stopped treatment because I didnt have a vehicle. I called and spoke to a manger on a refund and told me it was too late for that was told what she can do is when I was ready I can come back they will put my treatment on hold. Never received a phone call from Aspen until I called around September or October of 2023 was scheduled a visit. The visit seemed off as it felt like a first time visit. I was than told since It been so long i will have to restart my treatment. What happened to my previous treatment I never finished. I paid everything upfront before completing anything. Stated there was no notes made stating they were putting my treatment on hold. There was new doctors new faces so manager made it seem like i was lying. I than asked to speak to her manager who said she will talk to and let me know what they can do. I waited a month no call back . I finally called the front desk texted the manager who than responded “yes she has to pay everything again” . I was so angry I ended up asking for their managers phone number. Who the agent gave me an email. Sent an email in January to this day never got a response. Called the [protected] number. Since February I’ve been going back and forth on a manger is supposed to call me. Never does put it in their system they do and resolve their case. All i’m asking is for my money back for the lack of communication, lies and unprofessionalism.