Apex Battery
Reviews and Complaints

I bought a battery for my man's motorcycle it's not keeping they told me to go to AutoZone and have the battery checked and send them pictures I did and they told me that they would send me a new battery and then told me that we kept in storage and we never had the bike in storage, the bike was my man's daily transportation. Last night my man had the battery on the charger and the battery started smelling like rotten eggs. I haven't received any emails back from Apex battery since they asked me if we had the bike in storage.

I ordered a battery for my back up ups and they cross referenced the battery and shipped the wrong battery. This happened on november 7th. Once i received it i emailed them about it and never heard back, emailed again in january and they told me it was past the 30 day warranty period. It was their error to start and i found out that the first email that i had sent was returned. My error. With that said they asked me for pictures which i sent. Then they asked me for the order number and confirmation which i sent. Then they replied that they would see what they could do. Now this came from the sales manager. You would think that the manager could make a decision on this. To make matters worse the battery is a knockoff, and they are not returning my emails. So here i am. I want a credit. Do not do business with this company. Customer service stinks.

Apex Battery . com substuted a cheap off-brand battery for the Yuasa battery they had listed on their web site. Late on the page in small print they do tell the buyer that this is not the brand listed on the headline, but a compatible replacement. On the reciept, they listed the battery as a Yuasa also. Just another cheap shot to try to make a buck through deceit.

After getting recommendation for a motorcycle battery from a Vmax site, I ordered a Panasonic gel battery through apex link. When the battery arrived, it turned out to be a cheap chinese made substitute. I immediately sent an email to complain of this, and apex totally ignored me. I sent several emails over several weeks, all ignored by apex. I made a complaint through Paypal which didn't help.
I made a complaint to the Chicago BBB, which they again totally ignored. I currently have a complaint with the Illinois Attorney General office, but haven't heard from them yet. This has all taken place over a period of nine months, and have gotten nowhere with apex. This is the worst experience I've ever had dealing with an online business. This company feels no obligation to deal with any sort of customer service.