Apple Vacations
Reviews and Complaints

I booked an All-Inclusive package through Apple Vacations Reservation #038RA0AP to celebrate my 25th wedding anniversary. Due to having no Covid Results returned to us prior to boarding our Flight from ABE Airport Record Locator: LGBUWD, we were denied access to flying. Since I booked the airfair through Apple, American Airlines was unable to reschedule a flight for us. We followed all protocol and got tested within the 72 hours prior to travel but due to the high volume of tests, my provider did not return my results until Jan 3 at 8:46 am.

I requested a refund for this trip on January 2. I have upwards of 40 emails with your Post Travel team and I am getting no resolution. I provided all proof required including the date my results came back to me after Jan 2.

Can someone please expedite this request for a refund for me PLEASE? Not only was my 25th wedding anniversary ruined, I am totally stressed out about getting my money returned.

The lack of customer service is extremely disappointing.

To it may concert! I went on vacation with my family. We left stl on Dec 22 and was support to come home on dec 27. Our flight was cancel this morning. When we arrived at the airport they told us that out flight was cancel without any explanation why. We stayed at pyramid at grand oasis - which was great. After our flight was cancel the representative took us at Cancun bay resort. Let me tell you about this motel, it is horrible, horrible place. Room was so ugly, with no balcony, no working shower, no lights in the room, just some in corner. Food was horrible, my kids were crying, we all got stomach problem from food. Ended up in the bathroom, with vomiting and diarrhea. We payed for covid test, $30 per person. Was four of us. This is not acceptable at all. I am so disappointed with apple vacation staff how they handle this situation. For us to stay in this horrible place especially with two kids it is unacceptable. I want my money back that I payed for covid and some
Money back that I payed for this vacation. This was support to be fun vacation but it ended up
As horrible one. So disappointed at you guys. Anela Osmanbasic. Reservations number HT4610AP. [protected]. Hopefully you will do
Something about all
Of this. I forgot to mention the room
Smell like bathroom and it is so noice. It is right next to the street that you can hear the car and buses passing by all night. Hopefully that we will be able to get some rest tonight. Dont know where the noice is coming more from street, lousy lobby or musing that is coming from somewhere in the hotel. This is like
Horror.

RE: BB8010AP / Y6W400AP

Please make sure this email is forwarded to the head of your organization. I have had the worst experience dealing with your company. I have called and each time, have been on hold on average 1.5 hours, I've requested assistance with my trip, travel insurance and refund requests. I've requested a refund in writing and was sent a reply stating the request was being worked on. I've called and requested a refund. I have had no success with anyone at your organization.

I have spoken to several people and what i've learned is not everyone adds notes in your system so one department/person knows where the previous person left off. My original reservation was canceled due to covid. When i rebooked, my original reservation was broken into two reservations. It is your responsibility to have both reservations linked in your system, as you know best how your system is setup, not the customer. In the body of this email, I requested a refund for $3, 661.61 and received a reply stating my request was being processed and to wait for 90 days or longer for a refund. No one contacted us about the refund but when i called again, i was informed that my money was gone, after Apple made me wait for 90+ days, thinking i was getting a refund. Someone at your organization failed to do their job and again, no one from Apple Vacations ever attempted to contact us. I called and spoke to several others and each person told me something different. The last person i spoke to was Jennifer in Post Reservations about my refund and she informed me that she would contact the hotel about the reservation and get back to us. AGAIN, no one made contact to tell us anything.

I request and prefer a refund in the amount of $3, 661.61 but would be willing to accept a credit with your organization for a future trip. Please keep in mind because of COVID, we may not want to travel soon but are in no position to allow Apple Vacations to keep our money. Please contact me immediately

Camille Metoyer
[protected]@yahoo.com
[protected]@hotmail.com
[protected]
[protected]

I have had a horrible experience with apple vacations. I had wonderful experiences years ago and horrible now. I dont think I will use apple anymore after this vacation. All I am trying to do is make a payment and it is impossible. Wait time over an hour! Did live chat earlier and they sent me a link to make payment. It says it cannot find my reservation number. I tried numerous times and it says invalid. I called phone number again this evening and over an hour wait again. Absolutely rediculous.

Please help me just make a payment. It should be a simple process to make a payment

My name is kerri krekeler I have two reservation for cancun 3/12/22 from cincinnati

We have contacted Apple directly without a proper resolution. All we get is a run around and excuses as to why Apple refuses to process our refund. Reservation #LZY4A0AP.

Frontier refunded Apples credit card ending 5292 on 10/11/21. Yet, Apple is refusing to forward the refund to us. Customer service is horrible. They refused to help us rebook the canceled flight that they chartered, getting an email or call back is next to impossible.

DO NOT BOOK ANYTHING WITH APPLE VACATIONS!

Currently staying at the now emerald Cancun resort preferred club plunge pool ocean view. This is not anywhere near a 6 golden apple resort, we have stayed Dreams, Secrets and even Now sapphire. This resort does not compare in all areas. Room amenities not as promised, water dripping from mold on my balcony as I enter the plunge pool. Left over dinner items served for breakfast in the buffet also the same for lunch. This is not what is promised me when I booked and is very upsetting. Jim Humphrey [protected]@aol.com [protected]

I was to get a rental car and never receive it.This was the vacation from HELL there is to must to list all that happen. the room they put us in was noisy
u could not even think they move us.Was good but in the morning they turn the water off and did not tell us I did #2 and could not flash the toilet and for
4 hrs. had to smell it. People were fighting in lobby over the same thing I will not pay for some I did not recieve the rental car please fix's this

We booked this last fall but had to cancel due to a health issue. We have contacted Apple a number of times requesting that the credit be issued and were told ok but it could take about 30 days. After many months, it still hasn't been issued. The amount is approximately $4, 200.
Please issue this credit as stated in the terms of the contract we entered into when we booked the original trip.
We have used Apple many times before and do not understand why you are refusing to issue this credit despite many requests.
Please let me know how this situation will be resolved and that you have issued the credit.

Jim Licquia
Booking 3P1G00AP

[protected]@licquia.com

we booked a vacation to Punta Cana back in April 15th for 2 rooms and 7 people. Unfortunately 3 of the kids were unable to go. so I contacted apple to cancel 1 room and the 3 kids. Spoke to agent Luisa Sanchez on Wednesday June 9th to remove kids and pay balance. She was able to get an extension while she contacted Royal splash. They extended it for 3 days. On Thursday June 10th Royal splash said they would honor the rate that I was given of $380 per night for 24 hours. I was copied on the email from Esther Perdomo(from the hotel) to myself and agent Luisa Sanchez from apple stating they would honor the rate. I saw that email this morning (6/11) and I called apple 9:55 am to finalize everything and pay so I wouldn't lose my rate. I received 3 emails from 3 different people from the SRD department while I was on the phone with Agent Jose Gonzalez Sanchez giving me "todays" rate. Totally disregarding the information from Royal Splash. I was on the phone for a total of 6 hours and 15 minutes just trying to complete my booking. I was on hold for 5 hours and 30 minutes waiting for help. The agents name that I was in contact with today is Jose Gonzalez Sanchez. He said that he could not remove the 3 children and would have to call another department. That was when I was on hold for 5 hours and 30 minutes while he was contacting them. I find it hard to believe that apple employees keep each other on hold for that long. Once he came back on the line he said that they couldn't help. It has to be the SRD department. I asked him to call them. He said they don't have a number to call so he has to email. I asked him to copy me on the email and he said he was not allowed. I forwarded Ester's email with the promised rate to the apple agent Jose Gonzalez, David Lalrin Chhana from SRD, Himasnshu Kalra from SRD, Richard Kindo from SRD all while on hold trying to resolve this. All disregarded and kept giving me todays rate. I asked to speak to someone to help me and Agent Jose said he can't give me any supervisors name or anyone who could help me. I am so disappointed with Apples services. Feel like this easily could of been fixed. We just were trying to plan a vacation with 19 other people and seems like it is not happening. Can you help with this? Please feel free to call me to discuss or give more information.
[protected]
susan

Have reservation with down payment with trip insurance for price match for Secrets Maroma Beach April 19-27, 2022. Price has come down twice in the last week, now at $5565.83. have had 8 conversations, 2 chats and numerous emails with reps and cannot get price to that amount. Down to $5765.83, have no idea where this amount came from. Have tried to resolve with the emails and phone calls, however I am getting no where. The latest chat told me my "issue was being escalated" and I would be contacted. Well, I was contacted via email with an incorrect price as indicated above. They actually asked to send them a screen shot of their own website t show their price last week, still hasn't done any good. I have attached it as indicated. I (we) have been using Apple Vacations for over 10 years and for 23+ trips, never ever had problems like this before when trip prices have come down and called and sked for the price to be adjusted to reflect same. Isn't that the reason for the insurance with price match guarantee!

I booked back in November 2020 with Carol Bock 5 rooms for July 1st 2021 vacation. This was an employee award trip so I was not sure of all the names. I gave her what I thought paid insurance and she said if a change is to be made it will be a $40 fee per person to change. I paid 20k plus and now I have left 4 messages and 3 emails that will never be answered. I have a change that needs to be fixed and the new rep Angie Mosquera has been helpful but said I can't speak to anyone higher and rules have changed and it will cost me an extra $1869.05. My reservation I booked is Y7Q600AP
to be changed for new names and reservation to M60900AP I just want the same room change the names for $40 dollars and I charge my employee for her 2 children an extra fee. Also flights are a name change. I'm so disappointed in a company I have used personally before to Dominican republic and thought I would use for a much needed break from working at a funeral home with my team on me. I am so disappointed. Because they would not allow me to speak to upper management I can only leave my message here. Hoping I get a call asap [protected] have me paged Lilly Navas Sales Manager

I have called 5 times to get money credit transferred for vacation, i leave in 17 days and transfer is not done. I leave on May 22, 2021. I have talked to 5 different people, 2 had put slips in to get resolved. One person said "dont worry it will be ok another person said she was connected to accounting and then came back and said "i'm sorry the account is closed at it was 7:03, when she she told me she was speaking to them. Very unacceptable. All I want is money transferred

My email is [protected]@hotmail.com

I booked a trip on line with Apple on 4/15. I followed the instructions for payment, including the use of my travel credits of $695.35. After the transaction was completed, it showed that I paid full price and it did not account for the $695.35 in travel credits that I had entered on the site during the transaction. I immediately called Apple only to find that the offices were closed for the day. I then called them the next day, 4/16/21 only to be informed that since I did not contact them the same day that I made the reservation, they could not offer me the difference back of $695.35.

i didnt go on planned vacation because of covid scare, i had covid and was told i would test postive for 90 days and CDC wanted a negative test to return to United States, im 75 years old and was scared i would end up in hospital there. i contacted Vacation Designers Jean Arnce, who our group booked with, she couldnt help me, i talked to someone at Apple Vacations that didnt work so i am trying this, i just want my money back .Reservation # is 2N94A0AP Ruth May Larson 1055 Saddle Ridge Portage Wi 53901
trip date Feb 2, 2021 thur 2-9-2021

We were in Jamaica by Apple vocation from February 26 to March 4. From airport we were going to the resort by the bus. In a bus were around 40 people and bus did like 6 stops. The time from airport to the resort is 35 min an ot took two and a half hours It's horable. We were so tired and when we came to the resort to check in and ask for any food or snacks they sad they don't have it become the time was between lunch and diner. I'm a diabetic and I need to eat. After I was sick with low blood sugar. Was the same on a way back home. I'm so disappointed

I have book our vacation in April 2019 for travel on June 17, 2019 to Los Cabos from Chicago for seven days. I have always booked thru Apple Vacation and never had any issues until this time. We are very dissatisfied with the whole service that we received. Once we got to the airport in Chicago we and got our boarding passes on the connecting we were seated separately. When asked to be together we were told that we will have to get this fixed in Mexico. We got to Mexico and we were informed that they seats would have to be changed at original setting. We all were seating separately. That included 3 adults and Two kids ages 5 and 7 years old. The flight was delayed and our transportation from the airport to the hotel had left. Once we talked to Apple Representative they got us another transport which we had to wait about 30mins for. Once we got to the hotel the check in was ok. The Apple Representative greeted us and showed us around a little. Next day after breakfast we met with him to confirm our departure and take a look at activities that we would be able to do. We booked our tour for Off Road Side by Sides for Thursday in the morning. We were supposedly leave at 8:15am which our transportation never showed up. We went to the Apple Representative to see what's going on. He called the and informed us that our activity is schedule for 11am with pick up at 9:55am. However we had a ticket confirming the date and time. When we asked to have it switched and for next day we were informed that this would not be possible because of their cancellation policy. Again we stated out ticket shows the time and date and no one showed up. Finally he said that he will call a supervisor and see what he can do. We had to come back again to see him. Once we come back we were told that it was switched for Friday at 7am pick up. On Monday June 24th we were picked up from the hotel and dropped off at the Los Cabos airport terminal 2 however our flight was from Terminal 1. We had to walk from terminal 2 to terminal 1 with a senior individual and 2 kids along with our suite cases. We got our boarding passes and we were suppose to be sitting together again with an aisle separating us however my husband got moved to a different seat and again two kids had to sit on their own. We also asked for the connecting flight to have seats together again my husband got moved to a different seat. On top our flight was delayed but 1:15min. I don't understand why we don't have direct flight as we did in the past. I will make sure to let all my friends and family know how affluent of experience we had.

To the Apple Vacations. Booking Number 0055287788

We had a huge problem getting from the hotel to the airport. We were 5 adults and 1 infant
The guy from Amstar told us to meet in front of the resort at 1:30 am. He explained that the van would be there in 20 minutes to pick us up. The receptionist at the resort explained that he was talking to a guy from Amstar and the van would be here in 20 minutes. We waited almost until 3:00 am and no one came. Our plane to Philadelphia departed at 5:11 am. We had to call for a taxi. Imagine 5 + Infant and baggage in a small car it was a tragedy.
Generally, it was very nice only this return destroyed our moods. We hope Applevacations will reward us for the additional costs incurred.
We often go on vacation with Applevacations.

Best regards
Stanislaw Chojnacki

To the Apple Vacations. Booking Number [protected]

We had a huge problem getting from the hotel to the airport. We were 5 adults and 1 infant
The guy from Amstar told us to meet in front of the resort at 1:30 am. He explained that the van would be there in 20 minutes to pick us up. The receptionist at the resort explained that he was talking to a guy from Amstar and the van would be here in 20 minutes. We waited almost until 3:00 am and no one came. Our plane to Philadelphia departed at 5:11 am. We had to call for a taxi. Imagine 5 + Infant and baggage in a small car it was a tragedy.
Generally, it was very nice only this return destroyed our moods. We hope Applevacations will reward us for the additional costs incurred.
We often go on vacation with Applevacations.

3 weeks ago I sent complaints regarding our trip Riu Antilles. AS OF THIS DATE WE HAVE RECEIVED NO RELY-----NO REPLY!How LONG does it take to received a RESPONSE. Travelers: Lydia A. D'Alessandro----James B.D'Alessandro----Brenda L. Davis. It was a lengthy compliant, quite justified. We will be expecting a POSITIVE as soon as possible!Please e-mail ASAP: [protected]@comcast.net. Thank you very much.

In February I called apple and asked which insurance to by for a full refund. I was directed which to by for a full refund. In July my Father in law found out he had cancer. He just passed. The funeral is Friday. We were supposed to leave thanksgiving morning. Had to cancel was told I was getting full refund. Never got it. Called again was told a voucher would be issued for each traveler. I purposely called back in February because of possible travel restrictions by trump to Mexico. So I was told which insurance to buy for a full refund. Then when I called to find out where my refund that I was told was going back on my credit card and needed for a funeral this week I heard the prior conversation that the manager was listening to the tape. I heard the woman say a full refund was going to be issued. The manager said it was a mistake and vouchers will be issued. I will never use apple vacations again which my family and friend have all used because of my recommendations. Customer service and company has change and gotten worse over the years of losing the.