Getaroom
Reviews and Complaints

Scam company, do not use

1. Website is set up in a way that makes you believe you are booking through Hilton.

2. Booked and paid for a room, got to the hotel and the room was booked but not paid for. Paid the hotel directly.

3. Few days later I was charged by gettaroom for the same room I had already paid for in person.

4. The charge to the card also makes it look like they are Hilton.

5. Confirmed with Hilton they did not receive payment from them because gettaroom’s credit card was declined.

6. Gettaroom kept my payment and blocked my credit card dispute.

7. Called gettaroom, can’t actually speak with a person, they tell you to call the hotel directly and then hang up on you.

8. They see my negative reviews and contact me, to tell me that they can not issue a refund because I disputed the charge. Literally all they need to do is tell said bank they messed up (or got caught in there scam)

Note- can’t get a hold of them directly, but they will respond to a negative review .

Clearly a scam website.

I was Scammed by Getaroom.com Sharks, by entering a search for two nights in holiday Inn that I have visited before, with out any issues, than I had a choice of breakfast one price and another price with breakfast.

I have clicked on the no breakfast, then they ask for my informations, then the bank details.

When I have finished the process, I have found out they have charged me a lot more PLUS Tax charge and fees for £90.

I called and one of their Agent in the name of Van, offered me 17 dollars back, when I refused he then offered me 36 dollars, I said to him, that I have paid with Britsh Pounds, and I want my £90 back or cancel the booking?

It was half an hour from the time I have found out they conned me, he refused, and said I have to pay £180 for cancellation.

I was very upset with his actions, so he hung up on me.

They also took the money out of my bank promptly! ( more signs of a scam)

I have contacted my bank explained everything, and I'm still waiting for an answer.

Please, If anyone have an edviced on how to expose these Sharks, and how to get my money back, please post it.

Thanks

Getaroom.com Sharks Victim.

I ended up on this site through the official hotel site and was not aware of it until my booking was confirmed. I have now cancelled the reservation within the permitted time for a full refund, and have now received a notice that I will be getting a full refund. However, I cannot find how long it will take to receive the refund into my bank account.

Can you tell me when I will receive my refund? If I receive it promptly I will definitely rate this experience more positively.

Thanks.

Thought I was reserving a room for night at Days Inn from my phone on March 12, 2024 but when I got to hotel, they had no record of the reservation or payment I had made! Also, I was charged for 2 people to stay, but it was only me, a much lesser charge at $89. I had to submit my credit card for charges at Days Inn since they had no clue who had received payment, then discovered a $137.36 charge from this site on my Discover activity besides the "true" Days Inn hotel charge. The hotel has no idea who this company is! You are wrongfully representing hotel reservations and I need a refund!

We booked a room through what seemed to be the hotel website. Once we clicked book we realized that was not the case because they charged more than what was advertised. After involving the actual hotel themselves and all of the "partners" involved -which was additionally a total nightmare, we were told we were going to be refunded the charge we had on our account. That was over 7 days ago. Everytime we call or email, IF there is a response it says we will get back to you within "24-48hrs" which doesnt happen or please give us 7 business days". If we can get someone on the phone, they act like they have no idea what we are talking about. Even though, we have a case complaint that was created by them on the day this happened. I do not know what else to do other than get an attorney involved as this charge is very large. HORRIBLE COMPANY. DO NOT BOOK THROUGH THEM!

I booked through unintentionally through getaroom.com. Their website deceptively looked like I was booking directly through the hotel. I see from looking at online reviews of getaroom that other consumers have had this issue as well. They also charged over $800 in "Tax Recovery Charges & Service" without an adequate explanation for these costs. I ended up staying an extra night in the hotel and when I booked directly through the hotel, the rate was almost $90 lower a night. I have contacted their support email multiple times looking for further information and received no reply. They also overcharged me by approximately $100 on top of the already inflated total, to which I have also received no response.

This company's ad appeared to be a hotel that I was booking. When I booked, I immediately saw that it was not and phoned them. I was told that Even though I immediately called, they were penalizing me 2x the amount of a 2 night stay. I contacted the hotel and my credit card company. I called them back and told them that I disputing the ridiculous penalty charge. Ben agreed to cancel and waive the penalty charge. However, they continued to tell my credit card company that I agreed to the penalty, which I did not, and they continued to process a payment even though they told me it was canceled. I contacted the FTC since I didn't receive anything and the charge was excessive. This is a scam and they prey on people.

Online price said $219 a night, free 24 hr cancelation. I started to fill out the information and as soon as my credit card info was entered I was charged $631. I did not authorize my card to be charged $631 so I called the hotel immediately. They said I was charged $209 one night & $187 the second & that my total with taxes & fee were $437 but that I had booked through Get a Room, so I called them to find out why they charged my card without me confirming anything & why the price was $631 instead of $437 they offered me a 10% discount or told me I could cancel & be charged for one night for a reservation I didn't confirm.

I thought I was booking a room through holiday inn only to find out that it was booked through this company on a no refund policy. I never book with a no refund policy. Our reservation is almost a year out and the company will not allow any changes to the reservation. Reservation #R4533057531. I don't know how I was fooled into thinking this was a holiday inn reservation.

We booked a room with Hyatt in Jacksonville Florida! The website I used looked like Hyatt.com with nothing on the site that this was a 3rd party vendor for hotels! We got to Hyatt and had to pay for our room again because Get A Room had not sent the money that we paid to Hyatt! We called get a room, they are refunding the $165, but keeping $45 for a cancellation fee? We didn’t cancel the room, they failed to fulfill their service contract to send the money to Hyatt? Where’s my full $216.50 Get a Room? If I don’t see it by Monday, I will be filing a complaint with the FTC and our AG office here in Florida!

I made an enquiry today the 1st of November at 9h45 to book from South africa a room in the inter continental hotel at or tambo. I did not approve the payment, and book a room just debited my account with R10043-43. I want this reservation cancelled immediately and my money refunded to me.

Confirmation ref no #[protected]

Ref #[protected]

Regards

Tilla Klopper

email: [protected]@gmail.com

I thought I was booking directly through Loews Hotels, and this company spoofed Loew's Hotel's website. I have booked many times through Loews and was totally fooled by this, and also significantly overcharged by this company compared to the rates posted same day by Loews. Very deceptive. I knew once I saw the entire charge go through, and at higher rates. I can't seem to get through to anyone to attempt to cancel, and having now looked online, I am very concerned I have been scammed. They charged a "tax recovery fee" of nearly $800 added on to the hotel charge which as noted was higher than the posted rates by a lot. This is so upsetting - not at all the way a company should operate - trickery - and I am typically very cautious - AMEX has flagged this now.

I had a reservation with the Hilton Hotel in Minneapolis and when I arrived they informed me that in fact I didn't on that date. They did in turn find it for the same arrival day but a week later. What they did was send an email to getaroom cancelling my reservation and inform me to do the same and then proceed to book me a room for the evening. The situation for me, is that I did call and thru there system cancelled my booking, with the understanding that they would refund my visa card. Turns out that they do not refund at all and that it's my issue. I didn't use the room and the hotel cancelled so how come I can't get my money? They are telling me that I need to call the hotel and deal with them, this makes no sense to me. They didn't pay the hotel, they still have the money sitting in their account.

I booked a 4 night stay at the Holliday Inn Express in West Chester PA from Oct. 15 to Oct. 19 2023. I had no idea that I was booking through "Get a Room". For personal reason's I was unable to make the trip. When I called the hotel to cancel my reservation on Oct. 13, I was told that they could not cancel my reservation because I had booked it through a 3rd party "Get A Room". I had no idea. I called the "Get A Room" 800 number to cancel the reservation. They told me that they would cancel the reservation, but that there was a no refund policy. After talking with them they finally agreed to refund 10% of my $660.00 for $60.00 which I have yet to see returned to my American Express card. It is a complete and utter RIP OFF!

WARNING. GETAROOM.COM IS A SCAM. Should have a negative rating. I booked a hotel with this company, after being redirected to them. Upon check in at the hotel I was told by the receptionist that no payments had been received from this so called agency and if I wanted to stay I would have to pay.

After contacting customer services numerous times they have refused to refund my money. Basically, they have taken my money and not undertaken their duties to pay the hotel...I will be taking legal action. TOTAL SCAM NEVER USE GETAROOM.COM.

I book a hotel room though Get A Room for a convention in Winston Salem NC on August 16 2023.

On the Day of my check in, Get A Room calls me to tell me my room is not available.

Get A Room was unable to find me another hotel,...yet i was able to get a room right across the street on my on...

DO NOT BOOK though GET A ROOM, very poor customer services, Phone calls are going over seas, Plus they charge a fee to your card that they do not tell you about.

The did refund my payment for the room, but have not refunded their booking fee

Do Not Book with Get A Room