Menu
For Business Write a review File a complaint
CB Travel and Vacations Getaroom Hotel booking r4639399769
Getaroom

Getaroom review: Hotel booking r4639399769

L
Author of the review
1:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Fraudulent excessive charges and fraudulent currency invoicing (invoiced AUD and charged USD) both undisclosed

We made a hotel booking. Ramada by Wyndham in Scarborough Perth WA

My wife cannot remember the website through which she started but she was finally redirected to this obviously fraudulent website in the process: getaroom.com.

She made a booking for 3 days and made an online payment for AU$981.17 using a credit card

Two frauds have occurred:

1. We were charged an extra undisclosed AU$337.59 which did not appear anywhere in the transaction process but was then present on the invoice sent to us.

2. The whole amount was then charged in USD rather than AUD despite the invoice being clearly in AUD. The abviously we were then also charged $68.08 international transaction fee!

We contacted the hotel and they have actually booked the reservation. The hotel however only has the AU$981.17.

I can understand that some of these booking companies charge a “booking fee/tax” but the excessive additional AU$337.59 were not mentioned anywhere in the transaction process. These undisclosed fees are illegal.

Charging USD rather than AUD is obvious fraud especially if the invoice and every part of the transaction is in AUD.

We have been unable to contact anyone at the booking company despite multiple attempts. Their phone numbers go nowhere (classic scammer playbook).

I've cancelled my credit card under advice from the bank and have started a fraudulent dispute investigation through my bank.

We contacted them via email. Response is that beacuse company is based in US they charge US dollars. This is nonsense, The online payment and their receipt sated Australian Dollars!

DONT BOOK WITH THESE PEOPLE. I'm doing my best to warn everyone!

Claimed loss: Online payment was for AU$981.17. We were charged AU$1945.36 – this is AU$964.19 of at best erroneous but probably fraudulent overcharge

Desired outcome: return undisclosed surcharge and the extra cost incurred by the incorrect conversion to US dollars. Refund AU$964.19

Confidential Information Hidden: This section contains confidential information visible to verified Getaroom representatives only. If you are affiliated with Getaroom, please claim your business to access these details.

View 0 more photos
Jan 09, 2024 11:54 am EST
Getaroom customer support contacts
Address

3010 LBJ Freeway Suite 1550, Dallas, TX, 75234, US

File a complaint Write a review
Thank you for making us aware of this issue, and we’re very sorry that your experience with our staff was unsatisfactory. At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. We take any lapse in our standards very seriously and will address this as soon as possible. A Customer Service Resolutions Specialist will review your case and reach out to you soon.

Sincerely,

Getaroom
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Getaroom reviews & complaints

Getaroom - I have a charge on my credit card that needs explaining. the name listed is cci*hotel reservation 855-707-6654 tx 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - No refund 39
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Wrong room trickery 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Huge scam 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Getaroom - tax recovery charges and service fees 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Incorrect booking date
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Sucks!! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Getaroom - Book a room
Replied
The company left an official comment to this complaint.
Getaroom - Please get a full refund and don't ruin our honeymoon!!!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Getaroom Contacts

  2. Getaroom phone numbers
    +1 (800) 468-3578
    +1 (800) 468-3578
    Click up if you have successfully reached Getaroom by calling +1 (800) 468-3578 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 468-3578 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 468-3578 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 468-3578 phone number
    Customer Service
    +1 (800) 293-2602
    +1 (800) 293-2602
    Click up if you have successfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 293-2602 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number
    Booking
    +1 (469) 675-5368
    +1 (469) 675-5368
    Click up if you have successfully reached Getaroom by calling +1 (469) 675-5368 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (469) 675-5368 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (469) 675-5368 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (469) 675-5368 phone number
    International
    +1 (800) 293-2602
    +1 (800) 293-2602
    Click up if you have successfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 293-2602 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number
    Customer Support
    More phone numbers
  3. Getaroom emails
  4. Getaroom address
    3010 LBJ Freeway Suite 1550, Dallas, Texas, 75234, United States
  5. Getaroom social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 13, 2024