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This booking agency is a huge scam. I booked a room in Cancun, Mexico thinking I was getting an amazing deal through getaroom.com. When I called the hotel to review my reservation they had no reservation and advised I call expedia who told me to call getaroom back. I was on the phone with a terribly horrible women who did not help me in anyway and told me I would not be refunded. Obviously I am furious at this point. I called hotels.com and they told me they would give me a call back. In the meantime I am going to call the Texas Attorney General (since this company is based out of Texas) and file a consumer complaint in hopes that a civil lawsuit can be filed against them in time. I have lost almost 2, 000 dollars and still have no reservation. Do not let this happen to you and if it already has, then call the Texas Attorney General at [protected] and file a formal complaint so an investigation can be launched against this company. I do not want this to continue happening to others! I now have no room to stay at on my vacation and no money to buy one since they already charged my card and refuse to refund. Terrible people.
The complaint has been investigated and resolved to the customer’s satisfaction.
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DO NOT USE THEM. Their website's testimonials laud their excellent service. NOT SO!
On July 2, 2015 I made a reservation for two rooms for the weekend of the 4th. Getaroom.com was immediately paid. On Friday, July 3, 2015 (prior to our arrival), when I called the hotel to confirm, THE HOTEL COULD NOT FIND MY RESERVATION. Getaroom's email confirmation had no valid hotel confirmation number. Upon speaking the 3rd or 4th GAR rep, the hotel confirmation can take 3 days for them to receive...(Getaroom: DO NOT take a booking one day in advance). Please know that Getaroom was the default ?vendor when I booked online.
Needless to say, after speaking with several representatives at Getaroom, Expedia (they were not the vendor as stated), and the hotel - all to no avail - I was livid. One Getaroom representative EVEN GAVE ME A BOGUS HOTEL CONFIRMATION NUMBER. For over an hour, what I thought was a routine call turned into a clustermess. It's been over an hour and I have yet to receive an email confirmation from Getaroom with the confirmation number the hotel recognizes.
Fortunately, I was able to confirm the rooms with the hotel. NEVER USE GETAROOM! Your vacation/holiday/respite may turn into a major nightmare! DO NOT TAKE THE CHANCE!
We made reservations for a stay in Seattle, WA, for a June trip. Upon checkout, the Desk Clerk advised us that we do not get a bill from them. We get one from getaroom.com. I thought that was unusual, but accepted that as we were in a hurry to leave that morning. However, the receipt I was, subsequently, emailed by getaroom did not include a breakdown of my hotel rate per day or any applicable charges. I only received a breakdown of the total rate and tax due, without any info as to what getaroom charged me for the booking. I, subsequently, contacted getaroom at their 800# and was informed by both the initial person who answered, and a Supervisor, that I cannot get a further breakdown on the charges. The bill I did get appeared to me to be a lot more than the rate they quoted me for my stay, when I made the reservation, so I was curious to see what additional fees I paid them. They insisted they could not do that. Well, that makes me even more suspect as to what the actual room rate was, as opposed to their included charges! I will never again do business with an agency that refuses to give me an honest breakdown of my bill. I will never book with getaroom.com again. I believe in complete transparency. Obviously, they do not.
CCI/Get a Room fraudulently charged me for 3 rooms, 3 nights. When I asked to have the charges taken off my credit card and the rooms cancelled, these thieves charged my credit card 5 months before the hotel stay and then cancelled the rooms without informing me, leaving me paying for something they took away. My credit card company is currently investigating. If anyone knows where their headquarters is located, please let me know. I would like to contact the local police in that city, as they have brazenly moved beyond fraud to theft.
Their headquarters is: 3010 LBJ Freeway, Dallas TX 75234
Do not use getaroom.com even for small trips... I went to Las Vegas and endeed up paying 250 usd per nigth from Monday to Thursday at the Ballys in October 2018, when regular price was 100 usd per night, I have been dealing with them about a refund since then but they just ignore me. hope they get a class action lawsuit soon . NEVER USE GETAROOM.COM, NEVER USE GETAROOM.COM, NEVER USE GETAROOM.COM, NEVER USE GETAROOM.COM...Get it ?
never use getaroom.com, be safe never usegetaroom.com, never use getaroom.com, understand ? never use getaroom.com
WORST service I have ever received. NEVER USE THEM. Representatives are rude; phone was disconnect 3 times; they lied telling me my reservation with the Hyatt was cancelled and I would expect a refund in 3-5 days. No cancellation was made and have been yelled about their lack of follow through. Hyatt should not use them. No one should use the service and the 2 Founders, David Litman and Bob Diener should be held accountable for their horrific customer service. I know that the Boardroom Elite magazine named them the Best Hotel Booking reservation site in 2017 but in 2019 they should be named the WORST Booking site!
getaroom.com, Sucks ! They ripped me off for $27 bucks, I called 3 different phone # got the same recording each time ! never got to talk to a person ! So what the 27 bucks was for I do not know !
I am amazed that they are still in business and that they are allowed to continue with their deceptive business practices and customer service. As a matter of fact a nonexistent customer service system would be preferable to having to put up with rude lying agents. Only use them if you would enjoy paying a huge premium over booking a room with the hotel itself
Do not use! Did not honor their cancellation policy. Customer service was extremely rude and dismissive. Would not provide a name or number of a supervisor.
People lesson learned! Don’t call any reservation of hotel rooms just go inside the hotel and talked to the front desk in that way you are not victimized by this big scammer Priceline and getaroom another name is consumer club inc…they will ripped people’s money I don’t know how to stop them a lot of cases filed against them and sucks why the law enforcement or court let them still do the dirty jobs ? Who can stop these freakin people ?
Scam - booked in one city and received confirmation for different state. Funds were withdrawn from my account immediately but will take 3-5 business days for them to process refund. Would never book thru this agency again. The hotel was pleasant and readily available to assist. This cite was resistant difficult.
No refund! This was robbery! My credit card company suggested to not stay in the room that I was trying to get a refund for so I got charged twice for two rooms and stayed in one room.
No refunds. Charged me for a 6 night hotel room, when I only stayed 3 nights. A scam. How to join the class action suit against getaroom.com?
A scam
Agree with those who got scammed. This company pretended to be the hotel I was booking 2 rooms at. Should have known something was up when they couldn't confirm I could get connecting rooms. Called the hotel directly and found out they did not have the reservations as I had booked them. Called them back to get money back but was refused. Tried to cancel with my credit card company but they already processed payment. Avoid this site like the plague!
I cancelled my booking via GAR for AXVictoria hotel in Malta and they have not refunded my money, provided a phone number that works or reply to my emails. They and priceline.com are a scam. Stay away. The hotel did not help either
I was robbed by GAR too. I cannot believe they are allowed to operate like this. Impersonating hotel websites and scamming clients out of 100s of dollars. There is a class action against them. How can we join it?
Just was Scammed by getaroom.com | never used their business intentionally thought the hotel I connected with was the actual Radisson affiliate
Country Inn Suites. Once I realized when I received a receipt not coming from the actual hotel I cancelled it right away. Not realizing they treated it as a non refundable reservation . The reservation came through as cancelled recept although the payment was just posted as a payment with my credit card . Called their so called customer service they said I cannot get my money back due to their policy . which is clearly ecommerce FRAUD.
Be aware reported to actual Radisson affiliated location plus FRAUD unit for my credit card .
This company needs to be reported and brought down ! After further investigation and research their are thousands of complaints about them on BBB , tripadvisor and other review sites that they acting like you are getting a reservation from the actual hotel reservation online service - they add bogus fees and no ware on the booking info indicates its a non refundable transaction . Please help others by invesigating further -just found out this company was acquired by priceline.com who now is the parent company .plus their is an active
https://topclassactions.com › fees
Top Class Actions
GetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
GetARoom.com faces a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods.