Getaroom review: Misleading and deceptive 1

I searched for the Peabody Hotel and clicked on the site that appeared to be this hotel. I entered my information and clicked book the room. When the receipt popped up on my screen, I noticed it was this company. I called them immediately to advise them to cancel this transaction. They told me I would have to pay a cancelation "penalty" of $1268.50. Needless to say, while I was speaking to my card credit company they posted the charge from the Peabody Hotel! Not from getaroom... I contacted them again and Ben agreed to waive the penalty charges which are double the normal room fee and provided a cancelation notice on Nov.3. The hotel agreed to flag the reservation and waive any charges. The charge posted on Dec 16! On Jan. 3, I posted a complaint with the BBB. This company wrote that I was confused (thanks to their deceitful ad) but they would make a full refund in 3 to 5 days. Of course, they have never issued a refund for the excessive charges. I have never received a receipt via email or any other notice from this ridiculous company. Stay away! I have documentation of the full refund. I cannot load it here.