Aqua America
Reviews and Complaints

I have been living in this residence getting to 3 years now and aqua has been the water utility provider for the residence. I have been recieving and paying my aqua bills ever since then until this month, July 2019. I got an unreasonably larger bill that is over $200.00 more than i normally recieve. I call aqua for some explanation. Twice the representatives i got on the phone said the company has been under billing me for their own error and insisted that i have to make good the balance which they put on the current bill. I reminded them the error, if it's what is was, was their error, not mine and that i paid every single dime in the bills they had been sending me. They tried to reassure me that no manager or court could change that conclusion that i must pay for their errors of over 2 years or my service would be disrupted. Their remedy is to have a payment arrangement in place to pay it off if thats what i need.

I have never encountered this type of issue with any corporations before and haven't talked to anyone who has. My first reaction to this was some scam attempt. I need inputs

Good Morning I already went to my township and was told you are doing the construction on boot and morstein road in west Goshen two. I have lived in the village of Shannon since Dec of 98 and I have only gotten one flat tire in all that time and it was an accident. In the last 4 to 5 weeks I have gotten THREE flat tires one a chunk of glass was in my tire it was flat right away happened on boot road next one I had a hook in my tire and the third one I had a bolt which I still have since it was the third one and a nail. All made the tires flat right away and this is from the corner of boot and morstein you can see the debris as you turn from boot and make a right onto morstein. one tire to the next was 6 days later this is crazy I have stopped taking that road and rerouting myself to hopefully avoid a 4th flat tire. I live and work from home I see the street dug up every day well it is coming down the street and sitting in that intersection. This needs to be cleaned up and I would love to be reimbursed for my three tires. One aggravated customer of Aqua also for over 20 years

We paid the bill and they deducted the funds twice. I was told they don't give refunds. They told me to call speed pay. James they supervisor yelled at me, threatened me and hung up on me. I called back twice to speak with another supervisor so I cam figure this out and get my funds returned. This is my family's grocery money that you are holding. James got on the line both time and refused to let me speak with anyone else. He did as before and yelled, threatened and hung up the phone. I need these funds.

I am not a customer, which has added to my frustration. Customer Service does not know what to do with someone who is not a customer. Work was done in our neighborhood and they never came back to repair any damages. But, trying to get someone to help me was very frustrating. I have called Customer Service a number of times. They supposedly submitted a request for a supervisor to call, which didn't happen. They were going to submit a claim, but couldn't provide a reference number because I am not a customer. When I asked to speak to someone in management, they are not available and can only be reached via email and they will call you back within 24 hours or at their convenience. There was no other number to contact someone other than the same number I had been calling. - Customer Service. Please provide a way for non-customers to get assistance. You never know - they could potentially be an Aqua America customer one day --- but not with the lack of assistance and professionalism I've received.

I received a letter to keep my current payment arrangement I had to pay my balance on August 25, I paid my bill on the 23rd over the asking amount. Today is September 5 and my services were disconnected because I was told I didn't call in my payment from 2 weeks ago and never received a disconnect notice at all. The customer service representative could clearly see the letter mailed, the asking amount and the paid amount and treated me like I made the mistake. Now I have to pay a reconnect fee for a bill I paid ahead of time

I am an aqua America customer. My water was turned off two days ago. The notice I received on my door stated someone will be out to read my meter. I called aqua scheduled an appointment. I took off of work just to wait for aqua, the morning of my appointment I receive a call from aqua stating the guy is unable to read my meter due to another emergency. The guy says he will call me back. An hour later my water is turned off. I live in a house with a 2 year old. I don't have family here. I call aqua they said unfortunately we have to give you an appointment on a different day. The lady on the call states I had several notices ok then WHERE ARE THEY? As if they know what it's like to not be able to cook or bathe my child for another day. The communication at aqua is terrible wait I take that back there's no communication at aqua!

This water company had not shown up to 2 appointments back to back, and they had shut off my water today. Even when I had paid mt bill as of 8/4/17. They had not given me a call or email or a visit to reschedule their service. I don't know what kind I company shuts off their service without any notice. And most of all, after not showing up twice in a row.

Paid bill foe 199.17 and mu service was turned off. When I called said I had to pay reconnect fee even though it was turned off
after I paid. So I paid fee anyway and was told it would be the next day it was only 10:44 in the morning! I explained to them I was a disables veteran and that with the weather I would need it on the same day. I was told that they would not do it! Thank you Aqua for treating those who fought for you with such good care!

This is how many times in the last year we have had problems in the Sand Creek area.
City/County: Travis Co
Start: 1/6/2016 12:00:00 AM End: 1/8/2016 12:00:00 AM
Project: Outage: Because of a main line break, Aqua has issued a precautionary boil water advisory for the following streets, Lendeman Lane, Cherry Hollow Crossing, Creek Bluff, Sweet Spring Court and Clear Spring Court. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for two minutes and let it cool before use. Repairs should be completed 1/6/16.
City/County: Leander
Start: 1/8/2016 12:00:00 AM End: 1/10/2016 12:00:00 AM
Project: Outage: January 8, 2016, the Boil Water Advisory is lifted for Aqua customers in Hill Country NW Cherry Hollow. Call 877.987.2782 with questions.
City/County: LEANDER
Start: 1/18/2016 1:00:00 PM End: 1/19/2016 12:00:00 AM
Project: Outage: ALL customers on Sandy Creek Drive will experience little to no pressure for up to 4 hours while we install a new service tap.
City/County: Leander
Start: 2/3/2016 12:00:00 AM End: 2/12/2016 12:00:00 AM
Project: Outage: PLEASE BE ADVISED THERE WAS NOT A BOIL WATER NOTICE ISSUED FOR SANDY CREEK ON Friday 1/29/2016. PEASE APOLOGIZE TO CUSTOMERS FOR ANY CALL THEY GOT IN ERROR
City/County: Leander
Start: 2/22/2016 12:00:00 AM End: 2/24/2016 12:00:00 AM
Project: Outage: Customers near Summit view, Lane Loop and Joyce drive may experience a reduction in pressure while we repair a leak. A Repair crew is enroute to assess the issue and repair damage
City/County: Leander
Start: 2/24/2016 1:00:00 PM End: 2/26/2016 2:00:00 PM
Project: Outage: *****Update***** The following is for customers on JOYCE DRIVE only This is an important notice from Aqua sent February 24, 2016 to customers in the Sandy Creek water system. Due to a main line break, Aqua has issued a precautionary boil water advisory to any customer that experiences a loss of pressure or service. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for three minutes and let it cool before use. We will notify you as soon as it is no longer necessary to boil your water. We apologize for any inconvenience and thank you for your cooperation. Please call Aqua at 877.987.2782 if you have any questions.
City/County: Leander
Start: 2/29/2016 12:00:00 AM End: 3/3/2016 12:00:00 AM
Project: Outage: This is an important follow up notice about your water from Aqua sent Wednesday February 24, 2016 or customers in Sandy Creek Water System. The boil water advisory has been lifted. Laboratory tests results were good and you no longer need to boil water for consumption. Call 877.987.2782 for more information.
City/County: LEANDER
Start: 3/8/2016 12:00:00 AM End: 3/10/2016 12:00:00 AM
Project: Outage: Customers on Rockcliff drive may experience low to no pressure while we repair a leak. A telephonic notification has not been sent at this time.
City/County: Leander
Start: 3/18/2016 12:00:00 AM End: 3/19/2016 12:00:00 AM
Project: Outage: We are aware of a leak in the Sandy Creek water district and are working to repair it.
City/County: Leander
Start: 3/21/2016 12:00:00 AM End: 3/25/2016 12:00:00 AM
Project: Outage: Customers may experience reduced pressure while we repair a leak. We have an operator onsite and a crew enroute
City/County: Leander
Start: 4/11/2016 10:30:00 AM End: 4/12/2016 11:00:00 PM
Project: Outage: We are aware of a Possible main line break in Sandy Creek. There is a crew enroute to repair it at this time updates will follow
City/County: Leander
Start: 4/21/2016 12:00:00 AM End: 4/24/2016 12:00:00 AM
Project: Outage: Customers on Layne Loop will experience reduced pressure due to a leak. We have a crew enroute to repair at this time. Estimated time for repair is unknown NO boil water notice has been issued
City/County: Leander
Start: 4/25/2016 12:00:00 PM End: 4/25/2016 6:00:00 PM
Project: Outage: Customers in Leander will experience reduced pressure due to a leak. We have a crew onsite for repair at this time. Estimated time for repair is unknown.
City/County: Leander
Start: 4/26/2016 12:00:00 PM End: 4/27/2016 11:00:00 PM
Project: Outage: Customers on Long Hollow Loop with experience a loss of pressure due to a main line break. We expect the water to be turned on shortly and have a crew onsite repairing it as we speak. No Boil Water notice has been issued at this time
City/County: Leander Texas
Start: 5/2/2016 10:30:00 AM End: 5/7/2016 12:00:00 AM
Project: Outage: Boil Water notice sent to Cherry Hollow customers affecting only Cherry Hollow Dr to Highline Dr. Main Line break and repairs are being done. 5/4/16 boil water lifted - swiftreach sent to notify customers.
City/County: Leander
Start: 5/17/2016 12:00:00 AM End: 5/20/2016 12:00:00 AM
Project: Outage: Customers in Sandy Creek will experience low pressure for approximately 2 hours due to a main line leak. Crew is onsite repairing at this time.
City/County: LEANDER
Start: 5/18/2016 12:00:00 AM End: 5/31/2016 12:00:00 AM
Project: Outage: CREWS ARE ENROUTE TO REPAIR A MAIN LINE LEAK, CHSTOMERS MAY EXPERIENCE LOW TO NO PRESSURE FOR APPROXIMATELY 4 HOURS.
City/County: LEANDER
Start: 5/19/2016 12:00:00 AM End: 5/21/2016 12:00:00 AM
Project: Outage: Customers may experience low pressure while we repair a leak.
City/County: LEANDER
Start: 6/1/2016 11:35:00 AM End: 6/7/2016 12:00:00 AM
Project: Outage: Customers on Lindeman Lane, Clear Springs, Sweet Spring Clear Bluff and Cherry Hollow Xing will experience low to no pressure for approximately 3 hours while we work to repair a service line.
City/County: Liberty Hill
Start: 6/7/2016 11:00:00 AM End: 6/10/2016 12:00:00 AM
Project: Outage: CUSTOMERS BETWEEN 1400 AND 1600 SAN GABRIEL RANCH ROAD WILL EXEPRIENCE REDUCED PRESSURE WHILE WE REPAIR A LEAK
City/County: Leander
Start: 6/9/2016 10:00:00 AM End: 6/9/2016 2:00:00 PM
Project: Outage: Customers on Rock Cliff Drive in Sandy Creek will experience low pressure for about 4 hours (10:00 a.m. to 2:00 p.m. CST) while some repairs are being made.
City/County: Liberty Hill
Start: 6/9/2016 2:00:00 PM End: 6/12/2016 12:00:00 AM
Project: Outage: Found a leak on Rumando Street. Techs on way to repair.
City/County: Leander
Start: 6/22/2016 12:00:00 PM End: 6/30/2016 12:00:00 AM
Project: Outage: Customers in the Sandy Creek Area around Sheep Hollow Trail may experience low pressure due to a leak we are searching for. Once we find and repair the leak your pressure will return to normal
City/County: LEANDER
Start: 6/22/2016 12:00:00 AM End: 6/30/2016 12:00:00 AM
Project: Outage: Wednesday June 22, 2016, Due to high demand in the Sandy Creek area if you experience Low Pressure please be sure to boil water until further notice. Also if you know of any leaks in the Sandy Creek area please call Customer Service at [protected] to report the location.
City/County: LEANDER
Start: 6/23/2016 12:00:00 AM End: 6/30/2016 12:00:00 AM
Project: Outage: *********************6/29/2016*********************** All known leaks have been repaired and test samples have been submitted. We should have results sometime in the afternoon on 6/30/2016 A BOIL WATER NOTICE FOR THE SANDY CREEK AREA WAS ISSUED 6/22/2016 PLEASE SEE BELOW 6/23/2016- We have isolated the leak that was draining our holding tanks and the wells are recovering, please be patient while the repair is in progress you will be updated via telephone when the boil water advisory is lifted Wednesday June 22, 2016, Due to high demand in the Sandy Creek area if you experience Low Pressure and no water please be sure to boil water until further notice. Also if you know of any leaks in the Sandy Creek area please call Customer Service at [protected] to report the location.
City/County: LEANDER
Start: 6/30/2016 11:00:00 AM End: 7/15/2016 12:00:00 AM
Project: Outage: This is an important follow up notice about your water from Aqua sent Thursday June 30, 2016 for customers in Sandy Creek Water System. The boil water advisory has been lifted. Laboratory tests results were good and you no longer need to boil water for consumption. Call 877.987.2782 for more information.
City/County: LEANDER
Start: 6/30/2016 2:00:00 PM End: 7/1/2016 12:00:00 AM
Project: Outage: Pressure will be reduced on River Fern while we repair a leak
City/County: LEANDER
Start: 7/1/2016 9:30:00 AM End: 7/6/2016 12:00:00 AM
Project: Outage: CUSTOMERS ON JOYCE DRIVE WILL EXPERIENCE LOWERED PRESSURE DUE TO A MAIN LINE BREAK A CREW IS ENROUTE TO REPAIR IT AND PRESSURE SHOULD BE RESTORED BY 5PM TODAY
City/County: LEANDER
Start: 7/12/2016 12:00:00 AM End: 7/15/2016 12:00:00 AM
Project: Outage: THERE IS A POSSIBBLE LEAK, CUSTOMERS MAY EXPERIENCE LOW PRESSURE, PLEASE CALL IF YOU SEE A LEAK OR KNOW OF ONE
City/County: Leander
Start: 7/13/2016 12:00:00 AM End: 7/16/2016 12:00:00 AM
Project: Outage: Customers on Longhollow Loop may experience low pressure due to a repair to a service line. Pressure will be restored as soon as possible
City/County: Leander
Start: 7/29/2016 3:00:00 PM End: 7/29/2016 6:00:00 PM
Project: Outage: Crew is on site making repairs. Some customers may have low pressure.
City/County: Leander
Start: 8/3/2016 12:00:00 AM End: 8/7/2016 12:00:00 AM
Project: Outage: Customers on or Near Fawn Drive may experience low pressure while we repair a leak, the boil water notice for Sandy Creek is still in effect.
City/County: Leander
Start: 8/16/2016 10:00:00 AM End: 8/20/2016 11:00:00 PM
Project: Outage: CUSTOMERS ON LINDEMAN LOOP MAY EXPERIENCE LOW TO NO PRESSURE WHILE WE REPAIR A LEAK
City/County: Leander
Start: 8/24/2016 11:00:00 AM End: 8/25/2016 6:00:00 AM
Project: Outage: CUSTOMERS ON JOYCE DRIVE AND THE SURROUNDING AREA WILL EXPERIENCE REDUCED PRESSURE OR NO PRESSURE WHILE WE REPAIR A LEAK. THIS SHOULD TAKE APPROXIMATELY 3 TO 4 HOURS AND YOUR SERVICE SHOULD BE RESTORED BY 4 PM
City/County: Leander
Start: 8/26/2016 3:00:00 PM End: 8/30/2016 12:00:00 AM
Project: Outage: Customers on Long Hollow Loop may experience low to no pressure for approximately 3 hours while we repair a leak. Your water pressure will return to normal today
City/County: LEANDER
Start: 8/31/2016 11:00:00 AM End: 9/3/2016 12:00:00 AM
Project: Outage: Customers on County Road 214 will experience reduced pressure while we investigate the cause of a 2 inch main line leak.
City/County: LEANDER
Start: 9/14/2016 6:00:00 AM End: 9/20/2016 12:00:00 AM
Project: Outage: Customers may be experiencing low to no pressure, we are investigating a leak and will update you as soon as possible
City/County: LEANDER
Start: 9/14/2016 9:00:00 AM End: 9/20/2016 12:00:00 AM
Project: Outage: This is an important notice from Aqua sent September 14, 2016 to customers in the Sandy Creek water system. Due to a main line break we are asking that all customers in the Sandy Creek Water System Specifically Fawn Drive to boil their water until further notice. We have a crew enroute to repair the leak. We We will notify you as soon as it is no longer necessary to boil your water. We apologize for any inconvenience and thank you for your cooperation. Please call Aqua at 877.987.2782 if you have any questions. This message will repeat once if you stay on the line.
City/County: LEANDER
Start: 9/15/2016 12:00:00 AM End: 9/21/2016 12:00:00 AM
Project: Outage: We are aware of an issue in the South San Gabriel water system and are investigating you will be updated as quickly as possible
City/County: LEANDER
Start: 9/15/2016 8:00:00 AM End: 9/16/2016 12:00:00 PM
Project: Outage: Customers on Big Sandy may experience low pressure for approximately 2 hours while work is being done at the water plant on
City/County: Leander
Start: 9/15/2016 11:00:00 AM End: 9/15/2016 11:00:00 PM
Project: Outage: September 15, 2016, This is an important follow up notice about your water from Aqua sent Wednesday September 14, 2016 for customers in Sandy Creek Water System. The boil water advisory has been lifted. Laboratory tests results were good and you no longer need to boil water for consumption. Call 877.987.2782 for more information.
City/County: Leander
Start: 9/16/2016 11:00:00 AM End: 9/25/2016 12:00:00 AM
Project: Outage: Customers on Big Sandy and Big Sandy Cove may experience low to no pressure while we repair a leak your water should return to normal in an hour
City/County: LEANDER
Start: 9/27/2016 9:00:00 AM End: 9/30/2016 12:00:00 AM
Project: Outage: CUSTOMERS ON CREEKSIDE DRIVE MAY EXPERIENCE REDUCED PRESSURE WHILE WE REPAIR A SERVICE LEAK
City/County: LEANDER
Start: 10/12/2016 9:30:00 AM End: 10/12/2016 5:00:00 PM
Project: Outage: There is as possibility of some pressure loss due to work on the well, this should only last about an hour.
City/County: Leander
Start: 10/17/2016 9:00:00 AM End: 10/21/2016 11:00:00 PM
Project: Outage: Customers on Joyce Drive may experience reduced pressure due to a leak. WE have a crew enroute to repair the leak and have y our pressure back to normal as quickly as possible
City/County: Leander
Start: 10/20/2016 11:00:00 AM End: 10/21/2016 12:00:00 AM
Project: Outage: Customers in the Sandy Creek Water System may experience low pressure for about an hour, we are installing 2 new pressure valves and service should be restored to normal soon soon
City/County: LEANDER
Start: 10/24/2016 12:00:00 PM End: 10/28/2016 12:00:00 AM
Project: Outage: Customers in Sandy Creek may experience reduced or no pressure, we are replacing valves in the system and your water will be restored to normal as quickly as possible
City/County: LEANDER
Start: 10/26/2016 12:00:00 AM End: 10/27/2016 12:00:00 AM
Project: Outage: Customers on Spreading Oak may experience a fluctuation of pressure due to a repair. Pressure should be restored to normal in about an hour
City/County: LEANDER
Start: 10/27/2016 12:00:00 AM End: 11/4/2016 12:00:00 AM
Project: Outage: Customers on Fawn Drive will experience reduced pressure for a few hours while we repair a leak.
City/County: Leander
Start: 10/31/2016 12:00:00 AM End: 10/31/2016 4:00:00 PM
Project: Outage: The water will be out for about 4 hours (until about 4:00 p.m.) for customers on River Fern Court to repair a main break.
City/County: Leander
Start: 11/16/2016 10:00:00 AM End: 11/18/2016 11:00:00 PM
Project: Outage: Customers in Sandy Creek will experience low to no pressure on 11/16/2016. Crews will be working to install a tie in on the new stand pipe that date. If you experience lower than normal pressure during this time be assured that your water pressure will return to normal as quickly as possible.
City/County: LEANDER
Start: 11/28/2016 8:30:00 AM End: 12/1/2016 12:00:00 AM
Project: Outage: Customers on Quail Valley Court may experience low pressure while we repair a leak in the area.
City/County: LEANDER
Start: 12/5/2016 12:00:00 AM End: 12/8/2016 12:00:00 AM
Project: Outage: Customers will experience a fluctuation in pressure while we look for and repair a leak
City/County: LEANDER
Start: 12/5/2016 12:00:00 AM End: 12/13/2016 12:00:00 AM
Project: Outage: This is an important notice from Aqua sent December 5, 2016 to customers in the Cherry Hollow East water system. Because of a loss of pressure resulting a water main break, Aqua has issued a precautionary boil water advisory for any customer that experiences a loss of service. Aqua advises you to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Bring water to a boil, boil it for tow minutes and let it cool before use. We will notify you as soon as it is no longer necessary to boil your water. We apologize for any inconvenience and thank you for your cooperation. Please call Aqua at 877.987.2782 if you have any questions.
City/County: LEANDER
Start: 12/9/2016 12:00:00 AM End: 12/20/2016 12:00:00 AM
Project: Outage: This is an important follow-up announcement about the Boil Water notice Aqua Texas sent Monday December 5, 2016 for customers in the Hill Country North West Subdivision. The precautionary boil water advisory has been lifted as of December 9, 2016Laboratory tests results were good and you no longer need to boil water for consumption.
City/County: Leander
Start: 12/20/2016 10:30:00 AM End: 12/23/2016 12:00:00 AM
Project: Outage: Customers are reporting no water..We are aware of the situation and have a service technician enroute to evaluate the issue. We will update you further as we know more
City/County: LEANDER
Start: 12/20/2016 12:00:00 AM End: 12/30/2016 12:00:00 AM
Project: Outage: Due to a main line break we are asking that all customers who experience a loss of pressure or no water and those on Sandy Meadows and Big Sandy boil their water until further notice. We will notify you as soon as it is no longer necessary to boil your water. We apologize for any inconvenience and thank you for your cooperation.
City/County: LEANDER
Start: 12/22/2016 12:00:00 AM End: 12/30/2016 12:00:00 AM
Project: Outage: December 22, 2016, This is an important follow up notice about your water from Aqua sent Tuesday December 20, 2016 for customers in Sandy Creek Water System. The boil water advisory has been lifted. Laboratory tests results were good and you no longer need to boil water for consumption.
City/County: Leander
Start: 2/1/2017 9:00:00 AM End: 2/1/2017 4:00:00 PM
Project: Outage: Main break on Quail Court, Maintenance Crew contacted.
City/County: LEANDER
Start: 2/10/2017 12:00:00 PM End: 2/10/2017 1:00:00 PM
Project: Outage: CUSTOMERS MAY EXPERIENCE A FLUCTUATION OF PRESSURE FOR APPROXIMATELY 20 MINUTES IN THE SANDY CREEK AREA SPECIFICALLY BIG SANDY DRIVE AND BIG SANDY COVE WHILE THE CREW IS WORKING TO REPLACE VALVES.YOUR PRESSURE WILL RETURN TO NORMAL IN 30 TO 45 MINUTES
City/County: Leander
Start: 2/16/2017 12:00:00 AM End: 2/18/2017 12:00:00 AM
Project: Outage: Customers may experience low pressure while we repair a small leak
City/County: LEANDER
Start: 2/21/2017 9:00:00 AM End: 2/21/2017 5:00:00 PM
Project: Outage: CUSTOMERS ON 21311 TI 21429 CREEKSIDE DRIVE WILL EXPEREINCE A LOSS OF PRESSURE WHILE WE REPAIR A MAIN LINE LEAK.
City/County: LEANDER
Start: 2/23/2017 10:00:00 AM End: 2/23/2017 11:00:00 PM
Project: Outage: ******************************UPDATE***************************** Water has been restored on Jennifer Lane. CUSTOMERS ON JENNIFER LANE MAY EXPERIENCE LOW TO NO PRESSURE FOR ABOUT AN HOUR WHILE WE REPAIR A MAIN LINE BREAK
City/County: LEANDER
Start: 3/2/2017 1:45:00 PM End: 3/3/2017 11:00:00 PM
Project: Outage: WE ARE AWARE OF A LEAK ON FAWN/LIVEOAK/FULKES ROAD A REPAIR CREW IS SCHEDULED TO COME AND FIX THIS LEAK.
City/County: LEANDER
Start: 3/3/2017 12:30:00 PM End: 3/7/2017 11:00:00 PM
Project: Outage: THE PRECAUTIONARY BOIL WATER ADVISORY FOR HILL COUNTRY NW(CHERRY HOLLOW)HAS BEEN LIFTED AS OF 3.7.17 @ 10:00 am Customer on Creekside Drive from 21413 to 21433 will experienced low to no pressure for approximately 2 hours while we repair a main line leak. At this time we are issuing a Precautionary Boil Water notice at this time for residents who expeience low to no pressure thru out the system
City/County: Leander
Start: 3/7/2017 10:30:00 AM End: 3/7/2017 3:00:00 PM
Project: Outage: pCustomers on Chapparal Drive and Anderson Trail may eperience low pressure for about 2 hours while we make repairs to the plant
City/County: LEANDER
Start: 4/26/2017 12:00:00 AM End: 4/27/2017 12:00:00 AM
Project: Outage: WE ARE INVESTIGATING AN OUTAGE IN THE SANDY CREEK AREA PLEASE HOLD ALL SERVICE ORDERS UNTIL WE UPDATE YOU We are still investigating a leak, we are aware this has caused issues and apologize for the inconvience. We will notify you when water has been restored
City/County: LEANDER
Start: 4/28/2017 12:00:00 PM End: 5/1/2017 12:00:00 AM
Project: Outage: We are aware of a issue in Sandy creek and are working to resolve the problem, your water will be restored shortly.

HISTORY:
Just to be clear on this, Aqua is only the latest of three water-slumlords to own and operate our water system out here. The system was originally built and owned by Gene Bilberry who subdivided the Fulkes Ranch and sold off lots for homes. Bilberry built the water system as cheaply as he could so he could sell his lots claiming that they had water. The water system was crap, and at one point was reportedly #1 among rural water systems in the state of Texas for losing water through leaks. Some 30% of the water pumped into it never made it to homes but leaked out along the way. Bilberry was a class-A sleazeball and lost his real estate license and got out of the business.

Bilberry eventually sold the water system to Bill Long, who didn't have gumption enough to manage it. One summer during a drought many folks' water went away and Long was getting so many threatening phone calls that he got an unlisted phone number. Water, in the drier parts of Texas, is a fighting matter! He and his family nearly went into hiding and he sold the water system to AquaSource (now Aqua Texas), who have kept the rates sky high but arguably have done a better job of keeping it up. Things may be bad now, with outages and leaks, but they used to be a lot worse. The water system is still crap, thanks to Bilberry. Pipes weren't properly bedded, stream crossings not properly placed or reinforced, and design and construction were cheap and shoddy.

My understanding (which may be wrong) is that of the 4 or 5 wells which originally fed the system, the only one still in operation is the well at the top of the hill on Big Sandy Dr. This was always the best and most reliable well in the system.

RESOLUTION:
Replace the pipe infrastructure in the original SANDY CREEK RANCHETTES properties of this area.

Just moved from Oregon. I could not believe the cost of the water utility fees from Aqua America. Fees for sewage base facilities in excess of $60 a month. Monthly fees for water base facilities in excess of $40. And on top of that water usage charges. I do not know if they service all of Texas, but their fees are ridiculously high. If you are looking to move, include water utility fees in your budget big time. And plan to pay a lot more.

Logged in to www.aquaamerica.com to set up paperless e-billing, and primarily to avoid the "convenience charge" assessed by Aqua or their Western Union Speed pay buddies for paying over the phone. When attempting to log in, it stated that my account was in "revoked" status, and to contact customer service, which I did. The rep informed me that due to a payment that did not go through in 2013, when we changed banks almost 3 years prior, that our Aqua account was revoked from being able to use their free online payment method for the LIFETIME of the account?! Seriously?! It's bad enough to pay monopoly prices that Aqua charges for water service, but banning a customer from using online services, forcing them to have to pay "convenience fees" every month is a poor business practice by a big money water company that has bullied its way into owning water utility services all over the US. What benefit is derived from making it more complicated, take more time, and involve an additional fee, just to pay their bill? I can't imagine Aqua's investors would see any prudence in their decision to make impediments to customers' attempts to pay their bills.

Be careful with these guys. Unfortunately, they are the only water supplier in our location. So here goes, our water meter was read wrong in October and our average 30-40 dollar bill was 480 dollars. We called and they said they would send someone back to re-read it. November came and we received a new bill with November's added to October's bill and a notice that our water we be cut off in 10 days. I called them back and said no one ever came and read the meter again so gave the reading myself over the phone. It was corrected in December and I paid the new balance of 68 dollars over the phone. However, apparently their system hadn't been updated and they withdrew the full payment of 491 from my bank acct. I have 3 kids and wife, and going paycheck to paycheck right now due to lack of much work. Tried to get our refund and was told it would be processed and we would get it back at the end of January or February. Bye bye Christmas Their errors, my loss.