Arcadia Solar
Reviews and Complaints

We payin' for a $40,000.00 solar system that don't seem to help us at all, and I want the company to come and take them solar panels off my house. I wanna let other folks who wanna get solar panels know 'bout the stuff we've been dealin' with too.

As of 09/13/2022, Solar ain't making power no more. Arcadia knows about it and said they gonna fix it on 10/9/2022. But guess what? Arcadia didn't show up! Now I got a bill from *** Energy for an extra $35.00 'cause of this mess. And on top of that, I'm still payin' a monthly fee for the panels and service that ain't even workin' no more.

Unauthorized charges were made to my account on 2-3-22 for a service I didn't order. I contacted the company to resolve the issue, but they refused to refund me. Despite evidence showing the account setup was incomplete, they insist it belongs to me. The email and debit information they have are incorrect, and I have no connection to them. They suggest a family member may be responsible, but I live alone with no children. No one else has access to my phone. I demand a refund as the account in question is fraudulent.

I got a bill from APS in July for $286.62. I was shocked 'cause I got solar panels and shouldn't get a bill that high. I called APS and the guy said I didn't make enough electricity. I paid the bill and let it go. Next month, APS sent me another bill for $326.41. I called APS again. A person named *** checked my account and said I didn't make ANY electricity since June 26. They told me to call my solar company. So, I left voicemails and finally someone from the IT department called back and said someone would contact me for an appointment. But no one did. Instead, someone just showed up with a really bad attitude. While waiting for them, I got another bill from APS for $262.28. Now, my total bills are $875.31. I called and sent a certified letter to Arcadia Solar, telling them I want my money back. But they haven't responded. I want my money back!

An aggressive solicitor barged into my apartment (didn't give him permission, the dog ran out when I opened the door to see who it was, and while I was running to get the dog back inside he welcomed himself into my home). This man claimed to be from BGE, so I let him stay to hear him out. He asked to see my electric bill on my phone to "see if I was eligible". Stupidly, I gave the man my phone. While he had my phone he enrolled me in something without my consent. Once I realized what had happened I told him to change what he had done on my phone and un-enroll me or I would call the police. I asked to see his BGE identification and he flashed an "iSOLAR" badge. He used false pretenses to break into my home and enroll me in something without my consent. He said he couldn't un-enroll me and that I would have to call "ARCADIA" in the morning. BGE turned into iSOLAR and then into ARCADIA. I called the police and filed a police report for the unauthorized entry and unauthorized enrollment. His name is ***, some scum trying to make a quick buck by lying and thieving the average consumer. Worse than this scum is the business who employs him and these tactics! To have to file a police report on an altercation with a solicitor is no way to run a business. I have since stopped my electric service since ARCADIA will not respond to any emails or phone calls that have been made over the last 2 days. I have put in writing that I did not give consent to enrollment and that a police report was filed. Having to transfer my electric service and change all of my bank accounts because of the risk ARCADIA put me in, makes me feel like they should not be in business. I don't know what the *** or ComplaintsBoard.com are even for if businesses with practices like this are allowed to exist. I will be suing ARCADIA and filing charges against the solicitor if I do not hear back immediately from ARCADIA.