Arche Shoes
Reviews and Complaints

Hi

On January 9th, 2023 I bought a pair of shoes (Lamzel richelieus), which was on sale from EUR 235.00 to EUR 141.00. They have been only delivered mid February, after asking why I didn't receive them yet.. Usually I don't buy such expensive shoes but they looked very comfortable and high quality. Indeed they are very comfortable, but quality is very poor for being handmade. I live in Switzerland and started wearing them in May, when it got hotter outside. I like to wear summer shoes without socks when it's hot outside. So after a few weeks, the inner sole began to loosen and the pvc under it to crumble. Now every time I get home and take off the shoes, crumbles of pvc come out of the shoe. On one side I even tried to glue the inner sole. I can't believe this happens on handmade shoes with such a high price. The inner sole should have been sewn and not glued! Now after not even two months of wearing them and 2.5 weeks of being on vacation, where I didn't, which makes it roughly 4.5 weeks of wearing them, they're ready to dispose.. I wonder, if anyone has anything to say on this matter..

Regards,

Sabrina

Arche make stylish shoes but after buying a pair of Drick camel coloured suede shoes last year, I was disappointed that these very expensive shoes had no arch support or support for the whole foot. The sole provided little buffering when walking on hard surfaces; after an hour my feet ached. Given the square holes punched in the upper, there was no lining but the suede was soft. If I was young, they might be ok but for women needing arch support, and support for pronated sore feet, I will not be buying another pair of Arche shoes.

I bought a pair of Arche shoes online from a reputable retailer and was very disappointed that these expensive shoes provide no support whatsoever, the insoles are thin and cannot be removed and the much touted latex soles are not thick enough to walk comfortably over uneven surfaces, or even gravel! I have seen similar shoes without arch support & thin soles sell for a quarter of the price Arche charges. Never again!

I bought cute yellow shoes for over $ 200.00 because they claimed they were made for comfort. I was at the Venetian Hotel shops. I wore them to dinner at the Hotel and had 4 blisters in an hour and a half. Went back to the store after dinner for an exchange for the shoe. I was willing to try another style, even a less expensive shoe and said keep the money. They said NO because I wore them, but no wear was on the shoes, even a customer came in and saw no wear. The customer was shocked from this bad service and walked out. I was NOT given a phone number to call. I was given a web site which has ignored me. NO WAY TO CONTACT, They say shoes were on sale- Never was told, never saw a sign. Very shady, stay away. A mall cop came to help. The cop asked the Sales person( who had very poor English to add to the problem) why not exchange the shoes after he saw the blisters, the shoes, and the lack of a FINAL SALE sign. Rude Sales Lady said NO. Told me to contact Web. site. Still waiting for them to ever contact me. YOU WOULD GET BETTER QUALITY AND SERVICE AT K-MART. STAY AWAY FROM THE VENETIAN ARCHE SHOE STORE.