Arrow Renovation’s earns a 3.9-star rating from 7 reviews, showing that the majority of homeowners are satisfied with renovation projects.
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Arrow was very quick to respond and had excellent customer service
Arrow was very quick to respond and had excellent customer service. Their work was very good. I will use them again. Thanks so much ***!
The complaint has been investigated and resolved to the customer's satisfaction.
Great team at Arrow
Great team at Arrow. Full basement remodel on time, on budget and was actually a great experience. Would recommend for any home improvement job.
We had a 6 month 'experience' with Arrow Renovation (could have been less than a week) that I would not wish upon any homeowner. Please stay away at all costs. In fact, I chose them not as the lowest bidder, but hoping to capitalize on their larger size and experience. Given that they use a variety subcontractors, it's actually a disadvantage. The entire experience was negative from the subcontractors, to the office management, and in between. I was clear and objectively took pictures and shared with them the complete lack of quality and contract fulfillment two times over. The third time, they chose to serve me with a letter from their lawyer threatening action if I didn't pay for the contract. We eventually settled on the final price, but the end product was much less than desirable and will have to be re-done. And if this was any example of their competence in the industry, then please beware. I realize this was not up to their average performance, but it may not be their worst either.
We had a very similar experience to Tony's, except our 3-5 day project spanned 12 months. If you are considering having work done by Arrow Renovation I urge you to reconsider. If you should choose to work with them, be sure that anything you are told they are going to do be thoroughly described in your contract, and document that they are doing what they promised - I would definitely not let them do work when you are not around to watch and record the work as it is being done. They use a number of different subcontractors, and to my knowledge a project manager was never on sight as promised to make sure the work was done as specified. We were made promises by the salesman and project manager that were not honored. When these promises were brought up to the office manager, her response was that we had been lied to. Every representative of Arrow Renovation that visited the 'completed' project readily admitted that there are visible issues with the work, even the employee who was sent to pick up our final payment noticed issues. In the end, when we were sent a letter of intent to lien we thought it best to pay them off rather than deal with Arrow Renovation any longer. In short, working with Arrow Renovation was an extremely unpleasant experience.
Arrow Renovation did a great job on our basement and deck
Arrow Renovation did a great job on our basement and deck. The professionalism of the workers and staff was outstanding. The job was completed within the timeline that was given. We will use them to remodel our kitchen in the future.
For over a decade we have had several projects worked on by Arrow
For over a decade we have had several projects worked on by Arrow. Our experience has always been professional and always to industry standards and above. Communications have always been a paramount in our dealings. Every phone call and or emails have been answered or returned promptly. Our experience to date has been a positive interaction with a more than satisfied conclusion with great quality on every project completed.
From drab to FAB!
From drab to FAB! *** and his team helped us renovate two (very dated) upstairs bathrooms. It was a BIG PROJECT. *** is extremely pleasant to work with and honest. That counts for a lot in this business. He had great suggestions and was available when we called. ANOTHER HUGE PLUS. Everyone from the seasoned electrician to the young artisan who laid the tile for our new heated floor were TOP NOTCH. We LOVE our new bathrooms. THANK YOU, *** & TEAM ARROW!
We had a 6 month 'experience' with Arrow Renovation (could have been less than a week) that I would not wish upon any homeowner
We had a 6 month 'experience' with Arrow Renovation (could have been less than a week) that I would not wish upon any homeowner. Please stay away at all costs. In fact, I chose them not as the lowest bidder, but hoping to capitalize on their larger size and experience. Given that they use a variety subcontractors, it's actually a disadvantage. The entire experience was negative from the subcontractors, to the office management, and in between. I was clear and objectively took pictures and shared with them the complete lack of quality and contract fulfillment two times over. The third time, they chose to serve me with a letter from their lawyer threatening action if I didn't pay for the contract. We eventually settled on the final price, but the end product was much less than desirable and will have to be re-done. And if this was any example of their competence in the industry, then please beware. I realize this was not up to their average performance, but it may not be their worst either.
We had a very similar experience to Tony's, except our 3-5 day project spanned 12 months
We had a very similar experience to Tony's, except our 3-5 day project spanned 12 months. If you are considering having work done by Arrow Renovation I urge you to reconsider. If you should choose to work with them, be sure that anything you are told they are going to do be thoroughly described in your contract, and document that they are doing what they promised - I would definitely not let them do work when you are not around to watch and record the work as it is being done. They use a number of different subcontractors, and to my knowledge a project manager was never on sight as promised to make sure the work was done as specified. We were made promises by the salesman and project manager that were not honored. When these promises were brought up to the office manager, her response was that we had been lied to. Every representative of Arrow Renovation that visited the 'completed' project readily admitted that there are visible issues with the work, even the employee who was sent to pick up our final payment noticed issues. In the end, when we were sent a letter of intent to lien we thought it best to pay them off rather than deal with Arrow Renovation any longer. In short, working with Arrow Renovation was an extremely unpleasant experience.
Arrow Renovation Complaints 0
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Is Arrow Renovation Legit?
Arrow Renovation earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Arrow Renovation. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Arrow Renovation has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Arrow Renovation has claimed the domain name for arrowrenovation.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Arrowrenovation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
About Arrow Renovation
At Arrow Renovation, their team of experts has the knowledge and experience necessary to tackle any renovation project, no matter how big or small. From kitchen remodels to full-scale commercial renovations, they are equipped to handle it all, providing top-notch services from start to finish. They use only the highest quality materials and cutting-edge tools and techniques to ensure that their projects are not only aesthetically pleasing but also built to last.
Arrow Renovation is committed to providing their clients with exceptional service from the moment they make contact. Their knowledgeable and friendly team is always available to answer questions, offer advice, and provide guidance throughout the entire renovation process. They understand that renovations can be stressful, and they work tirelessly to alleviate that stress by offering timely and transparent communication, ensuring that clients are always informed about the progress of their projects.
One of the things that sets Arrow Renovation apart from other renovation companies is their dedication to providing unique and customized solutions for each of their clients. They understand that each renovation project is unique, and they take the time to listen to their clients' needs and desires, tailoring their services to meet those specific needs. Whether it's a modern bathroom remodel or a rustic kitchen renovation, they have the skills and experience necessary to bring their clients' visions to life.
Overall, Arrow Renovation is a trustworthy, reliable, and experienced renovation company that has earned a reputation for excellence in the Kansas City area. From the initial consultation to the final walkthrough, their team of experts is committed to ensuring that every aspect of each renovation project is done to perfection. Whether you are a homeowner or a business owner, if you are seeking high-quality, custom renovations, Arrow Renovation is the company to choose.
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Arrow Renovation Contacts
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Arrow Renovation phone numbers+1 (913) 703-3000+1 (913) 703-3000Click up if you have successfully reached Arrow Renovation by calling +1 (913) 703-3000 phone number 0 0 users reported that they have successfully reached Arrow Renovation by calling +1 (913) 703-3000 phone number Click down if you have unsuccessfully reached Arrow Renovation by calling +1 (913) 703-3000 phone number 0 0 users reported that they have UNsuccessfully reached Arrow Renovation by calling +1 (913) 703-3000 phone number
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Arrow Renovation address305 E Dennis Ave, Olathe, Kansas, 66061-4519, United States
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Arrow Renovation social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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Great team at Arrow. Full basement remodel on time, on budget and was actually a great experience. Would recommend for any home improvement job.
For over a decade we have had several projects worked on by Arrow. Our experience has always been professional and always to industry standards and above. Communications have always been a paramount in our dealings. Every phone call and or emails have been answered or returned promptly. Our experience to date has been a positive interaction with a more than satisfied conclusion with great quality on every project completed.
Arrow Renovation did a great job on our basement and deck. The professionalism of the workers and staff was outstanding. The job was completed within the timeline that was given. We will use them to remodel our kitchen in the future.
From drab to FAB! *** and his team helped us renovate two (very dated) upstairs bathrooms. It was a BIG PROJECT. *** is extremely pleasant to work with and honest. That counts for a lot in this business. He had great suggestions and was available when we called. ANOTHER HUGE PLUS. Everyone from the seasoned electrician to the young artisan who laid the tile for our new heated floor were TOP NOTCH. We LOVE our new bathrooms. THANK YOU, *** & TEAM ARROW!