Aspen Dental review: Full bottom dental implant

I had a full bottom implant that was completed in August 2023. The implant does not fit. I had gone back to the office 3 times to have adjustments made. On the last visit the technician said that she couldn’t shave much more off because there just wasn’t anywhere to take it off. She wasn’t a regular employee. She was doing some extra training there, but she was from the Bloomington office. I went home and knew they were never going to fit. I had paid up front. I tried using Fixadent to keep them in my mouth, but it would only wind up coming loose every time I ate anything. I finally went to another Dental clinic that had a 5 star rating and got a second opinion. They did x-rays and a CT scan. They showed that the posts were not parallel, but were crooked. They were both leaning toward each other substantially. The cat scan showed that the dental implant would not fit right on the gums, suggesting that the impressions were not done right. The dentist said that the implants were not the best ones that should have been used. He stated they were weak magnets and that they should have used the more heavy duty ones, especially knowing that they had only put two posts on in the very front of the mouth. He said the implant’s should have had at least two more posts towards the back of the mouth to try to stabilize how much they would move in the mouth especially when biting down and chewing food. I made another appointment with him to do a consultation to fix the problem. At that appointment he gave me two options to fix all the mistakes. I choose to go with the fixed implant. I want a full refund from Aspen dental since the implant from them is never going to fit me. By the way, the temporary implant they gave me after pulling all my bottom teeth never, ever fit me. I kept telling them the temporary one’s didn’t fit either. I went back to them several times to have adjustment made but I got the same response from them, that they couldn’t do anymore adjustments, so I was left completely toothless on my bottom. I lost a lot of weight and dropped down to 96 lbs. My doctor and family were very worried about the weight loss and the fact that I could only eat soft or liquids for all those months. I had my surgery to remove all my teeth in January 2023, so it was at least 7 months getting my implants. There is so much more to to this nightmare, but that will require a lot more time to gather all the information. I believe there is an issue with them charging me $1299 more after I paid in full up front. There is the matter of them owning me $3500 refund that they refuse to give me. I paid for a bridge that would have been put in on the upper gums where I had several teeth pulled. That was included on the estimate I paid in full on. I told them I wasn’t going to do it, but they refused to give me a refund. They said I owed 1299 more and I gave them a $500 check that day as partial payment. I want a full refund for the entire cost because I went thru almost a year of pain and so much stress and am still not able to eat and enjoy food. My stress level is at maximum now that I know I have to go thru all of this again and have to pay thousands of more dollars to fix the poor work that was so unnecessary! I pray you will help resolve this full refund issue. If not, I won’t have any choice but to get a lawyer. I can give you the information to contact Madison Dental Health and get the CT scan, x-rays, his treatment plan to fix the mistakes and poor quality work. I do have a lawyer that will take this case if not resolved to my satisfaction. I only want my money back. At this point I am willing to negotiate for a full refund including the $3500 for the bridge I paid for and didn’t get done, and the $500 dollar check I paid towards the $1299 they said I owed them despite paying for everything up front At the beginning. As you know if it goes to my lawyer, I will ask for more for all of the stress and weight loss and the fact that I have to suffer through this whole procedure again which feels like I’m in a nightmare. FYI I lost my husband of 50 years shortly before I started the process of doing the implants. That in and of itself was the most devastating experience in my life. I am 75 years old and am not looking forward to any of this! But I’m moving forward with this course of action now because I am stronger now and know that it’s the right thing to do.