I have been trying to get the right fitting dentures for over a year @ the Sedalia, Missouri but because of been very ill have to go through the procedure of the bottom denture all over again, because they messed it up the first time. I or My husband called the office every time that I was too ill or in the hospital to go in for my appt, In Sept of 2023 when i was in the office the worker wrote down on my file about me being so ill and having to have multiple surgeries. I was told the next time I called that I would have to come in and set and wait to get in because they would not make me an appointment. They had to reline upper and lowers in Sept. until I could get in to get fitted for my new lowers. May 1, 2024, I went to the Sedalia, Mo office and waited until they could bring me back, the lady was very rude to both me and my husband and informed me that we had to start the process all over again, I asked for my dentures to be relined and was told they would do that on my last visit. So now, I have no dentures to wear she said that it would take at least a month and a half. My next appointment will not be until May 16, 2024 @ 1:00pm
Desired outcome: I would an apology, and my dentures fixed and given to me before then. My phone number is. [protected]
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