Asurion review: Asurion denies claims using lies, delays, and other unfair practices.

I purchased an iPhone 12, through my AT&T account on July 3 for my son to replace a broken and barely usable iPhone 8. Two days later, I purchased Asurion's phone protection insurance through AT&T for 4 devices. A few days later the phone was lost during an auto accident, we tried find my iPhone to track it. It was pinging not far from the location of the accident, but we were not able to find it. We file the 1st claim with Asurion. The phone app would not work at times, but eventually the claim is submitted and denied stated that I am not an authorized to handle my account. I am the only person on my account that has any rights to make purchased and file claims. I get clarity on

what is meant. I submit a 2nd claim and speak with an agent this person stated that adjusters may have denied the claim because, I didn't immediately suspend services on the phone. To which i state that I was not aware of a requirement to do that. She called AT&T to get last date of usage for the phone to complete another claim. Claim denied again, that happens 3 more.

times, the ting tong between AT&T and Asurion before a claim was completed and scheduled for delivery.

On the date of expected delivery date, I leave work early to not miss the delivery, There was no delivery, no phone call, not email, no text messages, nothing. So, I call back the next day, and I am told that someone on (my

account) called and canceled the claim to which I know there must be a joke. I'm checking my email and texts, there is nothing about a cancelled claim or

cancelled delivery. After speaking to escalation and the adjustors. They blame

AT&T and tell me to call and verify that my account it secure because something is causing a system denial before it reaches reviewers. The last adjustor said that Asurion is not required to disclose any information about why claims are denied, and their decision is final. This is a company i will never do business with again if I can help it, it's also making me.

rethink AT&T as well. Asurion has already been sued and settled a large claims denial lawsuit with T-Mobile. AT&T will likely be larger.