Asurion
Reviews and Complaints

Actual filing a claim: Filed, then they needed pics for products, front and back, send screen captures of your product receipt, send picture of your asurion receipt, wait 3-5 days. Then they tell you its in process, thats all, NO prepaid mailer to send out to repair shop. Go to live chat, as no place to call them, took 50 minutes, Asurion still couldnt figure out how to get my prepaid mailed email to me, then they open and refiled the claim again. Now I have lost 7 days and in the process of starting all over and I had to resubmit the same pictures all over again and they claim its another 3-5 days to approve a claim, that was already approved. Yes, this happens every time I deal with filing a claim with asurion, every time. Asurion claims easy 5 minutes filing, claims processed fast. Nope My experience using them multiple time has been delays, multi chats, everywhere from 7 to 20 days to get an item sent out and then another 5-20 days to get it repaired or amazon gift card. They are fast in taking your money for the warranty but its like pulling teeth to get them to get the claim filed correctly and processed. This was not like this 4+ years ago, so something has changed at asurion and for the worse. So while you do eventually get a repaired, replaced or gift card, its like a month before its all done, they need to figure this problem out.

This agent came out to repair a 4 year old Samsung washer that I paid $900.00 for . It was constantly go out of balance and shake till it would shut down . The only thing this man was right on was the balancing rods were bad . Then he showed me the clutch system was leaking oil and was wet only on the clutch housing . I ask him why there was no oil on floor or sides of washing machine sides and he said because it started doing it . Due to his outrageuse cost for to replace all 4 rods at $122.00 a piece I turn down the repair . I've done repair maintinance for a living 40 years it didn't make sence why no oil on floor . I called Samsung Mfg. and found out no oil in clutch system but grease . When I went back to look at my washer notice no sig n of oil and he must have out water on it . Because this con he did I already bought a new washer for $600.00 that I didn't need and I repaired the the machine for $45.00 with all new balancing rods . I feel like he owes me for service fee and cost of new washer that I shouldn't have had to buy due his con game he did.

I submitted my claim six times and got denied. There is a question on the claim form that ask you if you own the device. I answered yes every time, but it keeps defaulting to no. I called and let them know, i own the device. They told me this always happens. I went to every level and no one will help me. Most of the employees can verily speak English. If you ask to speak to someone who can speak English a little better, they say you will need to call back in. If you ask to speak to a supervisor, they tell you it will take up to four hour wait. I got hung up on several times, they will only give first names and no employee id. I think this insurance is a scam, and this is part of the run aroung.

I recently was having an issue with my NEW Samsung S23 phone. Hearing aid connection for phone calls. After talking to a myriad of different folks in different stores...phone store, hearing aid store, samsung people I was directed to take my phone to the Wolfchase location in Memphis TN for tech help. Although ZACH was not able to help solve the issue, he spent a fair amount of time trying to determine what was causing the issue. He was pleasant and did not make me feel as though I was a total tech-dummy. I would return to that location for any further issues I might have with my phone.

I am not one to write reviews, but I had such a terrible experience with Asurion that I feel compelled to share my story. I have been without a properly working replacement iPhone XR for over two weeks now, and it has been an absolute nightmare. I have visited two repair stores, five Sprint stores, made five calls to Asurion, and received two replacement refurbished phones with messed up screens. All of this has cost me $900 for insurance that has not properly responded or cared about getting me a properly working replacement phone.

The timeline of events with Asurion is a blur, as they truly give you the runaround as a customer. All I wanted was a replacement, but from the very beginning, it was a troublesome and cumbersome experience. What's worse is knowing that they are the only option for all major providers, but my solution is to choose nothing over this.

I created a claim on February 14th, and the website UI required me to go to a repair store, even though I had already created the claim in a repair store where the phone was broken beyond repair. Once I talked to the repair store a second time, they told me I'd need to call Asurion and tell them my Sprint PIN to talk to them further. It took me over 48 hours for Sprint to set up 2FA via email, as I had forgotten my Sprint PIN.

Once I finally got that set up, I created a claim over the phone, and it took over five days and $225 to get my replacement. Once I turned on my replacement, it was glitchy and looked like a ghost was typing crazy on it. They advised me to do a factory reset in-store, but it didn't help.

So I created a new claim for a replacement for their replacement, and the second phone replacement was also glitchy as hell, with a messed-up screen. By the way, when I called them this time, they tried to upsell me on all electronics coverage, which I declined.

I called again to create a third claim, and the agent disconnected from me. I called again to create a third claim, and now they say, "Oh, we need your first phone back." I had already sent it back to them, and it was still in transit. They told me to call back once I got an email confirming they received the first phone. Every time I got a new phone, I had to physically go into a T-Mobile store to set up my SIM card, as they'd only send me Sprint SIM cards that apparently don't work for some unexplained reason.

The first phone got back to them, and I got email confirmation. I called back, and the agent first told me to wait 24 hours before an adjuster calls me. I said I'd like to talk to them now. The agent got back on the phone and said the adjuster now requires "Oh, now we need your second phone back." Seriously. Not kidding. Of course, they didn't mention this in the prior call. Also, they made no promise of even getting me a new phone. Oh, also, they upsold me on additional device coverage for a second time, even while they still haven't even fixed getting me a replacement for the first phone that I reached out to them about two weeks ago. I told the agent to stop upselling me while they haven't fixed the problem. She then apologized as she was required to do that as an agent.

As soon (if ever) as I get my replacement iPhone XR, I plan to immediately cancel my coverage. It makes more sense to just buy a new phone or get coverage directly through the manufacturer.

Asurion is a company that claims to offer protection plans for electronic devices. However, my experience with them has been nothing short of a scam. I purchased a 4-year coverage plan for my Brother printer/scanner in August of 2019 for $39.99. I was hesitant to buy the plan, but the salesperson at Staples assured me that Asurion was a reliable company and that their customers had never had a problem with it.

Fast forward less than 2 years later, and my printer stopped printing. I followed all the troubleshooting instructions, but nothing worked. I suspected that a software re-set was needed. I went online to file a claim with Asurion/Staples, but the website claimed that it couldn't identify my product with the information I provided. I called the tel # given in the documentation and waited almost 6 minutes for a representative to answer.

The representative input the claim for me using the exact information I had entered online, but which was not accepted when I entered it at Asurion's site. At the end of the data collection, she cheerily announced that Asurion would be sending me a gift card for $119.25, the sale price I paid back in 2019, so I can purchase another item. She said the gift card would be sent to me once I return the printer using the pre-paid shipping label they would email me.

I informed her that I couldn't print the pre-paid label because my printer was broken, and I couldn't get a comparable item for a sale price I paid 2 years ago. Product stocks are low everywhere, and choice is very limited right now due to the supply chain clogs resulting from COVID. I wanted my barely-used printer repaired, because that's what I paid for with my 4-year protection plan.

The representative and I went back and forth on this, and I finally accepted that I'd been scammed. When I asked which agency in my state I could report Asurion to for bad-faith business practices, she put me on hold while she connected me with her manager, "Andy." Three minutes later, Andy finally came on the line, and it went like this: "Hello. Good afternoon. My name is--" and then the line went dead.

To summarize, Asurion attempts to discourage online claims by rejecting claimant's information. They further attempt to discourage claims with long wait times on the phone before a representative answers. They refuse to repair items and attempt to "compensate" with low-ball reimbursement. Persistent claimants receive an accidental-? On-purpose? Disconnect when transferred to a manager.

I am out the $39.99 I paid for 4 years of protection. I won't be returning my multi-function printer because I don't know if any affordable high-quality ones are even available, and certainly not for $119. Now I will have to search locally for an authorized repair person and pay out-of-pocket for the repair. Even if I opted to return my barely used printer and then wait for the insufficient reimbursement from Asurion, do you think I'd trust Asurion to follow through with the reimbursement once they had my printer?

In conclusion, Asurion is a scam through and through. It's a shame that they are still in business, and I hope that more people will become aware of their shady practices.

Asurion, oh boy, where do I even begin? Our experience with this company has been nothing short of a nightmare. Let me tell you, they seriously dropped the ball, over and over and over again. We had an issue with our Gaggia Espresso machine and sent it to their warehouse for repairs in February. Sounds simple enough, right? Wrong. We received it back in terrible condition; it was wet, dirty, and smelled absolutely rancid. To make matters worse, there was a new broken piece on the top. We contacted customer support and spoke with multiple people, but all we got was a half-hearted apology. We spent a long time cleaning the machine before testing it, only to find out that it still had the same issue it was sent out for in the first place. So not only was our machine never fixed, but it was sent back to us in worse condition than before.

We continued to communicate with customer service reps, and they eventually offered us a refund for the full purchase price. We were given the option of an Amazon gift card or a check, and we chose the latter because it was closer to the original purchase price through the manufacturer. We were told to ship our machine back to their warehouse, which we did, and we purchased a new machine through Gaggia for a lower price than on Amazon. However, upon Asurion receiving our old broken product, we received an email stating that it was going to be repaired and that we would receive an update in a few days. We had to contact customer service yet again to clear this up, and we thought everything was under control. But then we received an email with a link to an Amazon gift card, even though an Asurion rep specifically told us we would receive a check. We reached out to customer service again, and they told us to wait another day for a resolution. No one contacted us, so we had to reach out to another customer service agent, only to be told that we were stuck with the gift card.

We spoke to six or seven different people, and they all reassured us that everything would be cleared up. But here we are, with nothing resolved and hundreds of dollars tied up in an Amazon gift card that we can't even use to cover the cost of our new machine. It's absolutely ridiculous. We are beyond livid and will never do business with this shady, unorganized, and unprofessional company ever again. This has been the worst experience we've ever had with a company, and we wouldn't recommend Asurion to anyone.

So, let me tell you about my experience with Asurion. It's been a long and frustrating journey, spanning over 7 months. It all started in late March, when I accidentally cracked my MacBook Pro 2020 screen. I took it to UBreakiFix and paid the $100 fee to have it replaced. A week later, I got my computer back with a new and improved screen. But about a month later, I realized that my camera wasn't working. I tried every setting I could think of, but nothing worked. I even went back to UBreakiFix to double check, but they couldn't find anything wrong either. It turns out that my MacBook Pro was given back to me with a fixed screen but a broken camera.

This is where my nightmare began. It took me over 15 phone calls to get them to take it back and fix it. Asurion was the company that dealt with it, and by this point, every employee knew me by name. After they told me it was "fixed", I was told to watch my text updates from Asurion that stated it was on its way back to me and got a UPS tracking number. A couple of days later, UPS said my computer was delivered, but I hadn't received it. The only address stated on the form was literally the word "Other". This caused a lot of confusion, and I had to call them every other day to get an update. They told me that this was now a UPS issue and I would have to file a request with UPS to get my package recovered. I did this, and it took me a good two hours.

Just when I thought my frustrations were over for the day, I received an email at 9:28 PM that exact night stating that my "repair was still in progress" and to "Look for it in the next 5-7 business days. Use the label to send your product to us so we can take a look. You'll need a shipping box and some padding or bubble wrap." I was shocked because I didn't have my computer. I had told the supervisor that morning that I did not have it, and they directly told me that UPS must have lost it. The next day, I checked my status, and it said my computer was being worked on! I called back and was transferred to a supervisor as the front employee's admit that they cannot do anything for me and that I should "disregard any emails I get". About an hour later, I spoke to yet another supervisor, and she gave me her personal # and said she would talk to their UPS team and get back to me two days later.

This phone call informed me that I needed to file a police report, and I did. But I didn't receive any information until exactly three weeks after this. At this point, I had called over 20 different people that continuously transferred me to another sector within this company since no one seemed to have any clearance. It was 2 days before I started college, and I had been speaking with managers, supervisors, and the police for a total of 6 straight hours. Finally, I got verbal confirmation that I would be receiving a reimbursement check (that's $268 below the price I paid for my brand new Mac that I got 2 months before I turned it in for repair) of course AFTER they receive "confirmation". I understand that once you purchase a computer, the original price is lowered, but for as long as I've been dealing with this situation, it feels as though I'm paying $268 for their screw-up.

At this point, I was exhausted and had wasted over 30-40 hours of my life calling, speaking, and being transferred to any person affiliated with Asurion, UBreakiFix, and Home+. About a week later, I received the check and bought a new computer. A couple of weeks after this, I called and demanded a refund and was reimbursed a little over half of the payments I made to Home+. I do not recommend either UBreakiFix, Home+, or Asurion to ANYONE. They will lead you around in circles until you've wasted a total of six months of your life on an issue that should have taken a week. I quite literally had to call them myself every step of this six-month process because no initiative was taken on their end whatsoever.

I am so frustrated with Asurion right now, I don't even know where to begin. I recently contacted Verizon, my cell phone service provider, to have my iPhone screen repaired under warranty. They directed me to a local UBreakIfix shop, but when I arrived, I was told I needed a claim number from Asurion. I was never informed of this by the Verizon agent, so I had to file a claim with Asurion on my phone. The process was confusing, and it only gave me the option to have a technician come to my house to fix my phone, even though I was already at UBreakIfix. This meant I had to schedule another appointment for a different day, which conflicted with my work schedule and cost me money.

When the day of the appointment arrived, the technician never showed up, and I received no communication from Asurion. I had to call them, which was a long and confusing process, and was hung up on twice before finally getting through to a representative. By this time, the technician had left my area, and I was left with a cracked screen and a lot of frustration.

The representative was nice, but I was so angry by this point that I didn't want to schedule another at-home appointment. Instead, I asked if I could get it fixed at UBreakIfix, which is what the Verizon agent had originally told me. The representative asked for my zip code, and we scheduled an appointment at the correct UBreakIfix location.

All of this frustration could have been avoided if Asurion had provided clear instructions on how to get my phone fixed. The claim process was confusing, and the scheduling directions were unclear. If they had simply asked where I wanted to get it serviced, instead of assuming I wanted an at-home appointment, it would have saved me a lot of time and money.

When I finally got to the correct UBreakIfix location, I was told that the Asurion phone representative had put in the wrong location. This was the final straw for me, and I am beyond angry with this company. They are the worst company I have ever dealt with, and I would never recommend them to anyone.

I recently purchased a Lenovo touchscreen laptop during Black Friday 2019 and decided to get Asurion accident coverage for $349.99. Unfortunately, my son accidentally dropped the laptop and broke the right hinge and knocked the wifi card loose. However, I was relieved to find out that Asurion covered the damage and I was able to use the fully functioning touchscreen and keyboard to download my son's files onto a drive before sending it off for repair.

I received a text last week stating that they had ordered the necessary parts for the repair, which was great news. However, I was later informed via text and email that my laptop was "beyond repair" and that they would be sending me the $349.99 that I had paid for the coverage. This was much less than what my fully functioning laptop was worth, so I immediately called Asurion to inquire about the situation.

The representative told me that they couldn't repair the laptop because they couldn't get the parts, even though I had received a text stating that the parts had already been ordered. I was frustrated and confused by this response, especially since my laptop was only from 2019. I asked to speak to a manager, and after being transferred a few times, I finally got to speak to one.

The manager informed me that they were unable to find a specific part, part #5CB0S17413, which was needed to repair a key on the keyboard. However, there was nothing wrong with the keyboard, and I had clearly explained this on the form that I had sent in with the laptop. The manager had no explanation for why the service department claimed to have tried to order an unnecessary part, and I felt that this was dishonest.

I asked for my laptop to be returned to me, but the manager informed me that it was impossible because they had already "salvaged" it. I was outraged by this response and felt that my personal property had been stolen from me. The manager refused to transfer me to anyone else and told me that the executives of the company were too busy to handle my complaint.

Overall, I am extremely disappointed with Asurion and will never use their services again. I caution anyone who is considering sending their property to them for repair to think twice, as they may end up losing their personal property. Asurion clearly does not value their customers or their property, and I would not recommend them to anyone.

I gotta say, I had a pretty rough experience with Asurion. I sent in my broken phone and they kept telling me it was an S1 instead of an S3, even though I knew for a fact that it was an S3. They offered to refund the price of my protection plan and return my broken phone, but I had a feeling they were recording my call and just trying to get me to cancel the claim. When I asked for an email with their technicians' findings, they said they couldn't do it because the claim had been cancelled. It all seemed pretty shady to me.

So, I contacted Amazon and they agreed to refund the full price of my phone. I'll be sending my broken phone to them to complete the issue. I also let Amazon know that they shouldn't allow Asurion to sell protection plans anymore because of their shady business practices.

Then, out of nowhere, I got a call from Asurion saying that "upper management" had approved a full refund for the purchase price of my phone. But I had already gone to Amazon and they had agreed to refund me, so I just wanted Asurion to return my broken phone to me. I don't trust them anymore after what they put me through.

It's really disappointing because I had no reason to doubt Asurion's integrity before this whole thing happened. I gave them everything they asked for and they still blindsided me with gaslighting. I'm sure I'm not the only victim of their shady practices over the years. It's just unacceptable.

I recently had an experience with three companies involved in one transaction: Tractor Supply, Asurion, and Cub Cadet. I purchased a Cub Cadet XT1 Enduro, 42 in. lawn mower from Tractor Supply last year on May 27, 2021, along with an extended warranty from Asurion. I was excited to use it for the spring and summer of 2022, but after only three uses, the transmission belt came off and destroyed the fan blade on top of the transmission due to STICKS in my yard. I was extremely upset because it had not even been a year since I purchased it.

I called Asurion because of the extended warranty, but they said that because it was under manufacturer warranty, Cub Cadet had to handle it. Since it was so close to the end of the manufacturer warranty, I asked if they could take over. The lady that I talked to said sure and they would handle it. However, she lied to me and sent the case straight to Cub Cadet, who wouldn't handle it because it was not a manufactured warranty issue. Asurion has used every excuse on why not to honor their contract with both Tractor Supply and Cub Cadet. If you research Asurion, you will find many people saying the same thing.

I also contacted Tractor Supply, but they could only go so far and then I started a three-day journey into abyss. I was told time and time again that the extended warranty should cover this, but Asurion said that it was just like the manufacturer warranty and they would not cover it. I had been told at one time that Asurion would not handle it because Cub Cadet started the claim. Now that happened because Asurion lied to me and said they were going to handle it. As of 5/19/21, I am still dealing with Tractor Supply and Asurion. I asked Tractor Supply why I paid $400.00 for an extension warranty if it won't even cover it and if sticks will cripple it, then that means that I bought a $3000.00 paperweight. TSC never answered that question. TSC sent me an email that said my problem was not covered according to Asurion, even though TSC's own people said that it should be covered.

Although I did not deal with Cub Cadet on this issue directly, I mention them because this is the kind of crap that they are making. Even the TSC's store told me that this is a tough lawn mower and could handle my lawn. Like I mentioned before, I paid $400.00 for an extension warranty that won't even cover it, and if sticks will cripple it, then that also means that I bought a $3000.00 lawn mower for nothing.

In conclusion, I urge all people who want/need a lawn mower not to buy a Cub Cadet and, by no means, buy anything from Tractor Supply. For all that it is worth, do not buy anything from anyone that uses Asurion to cover it. Just before I got ready to post this review, Tractor Supply did tell me that they will give me $200.00 back from my extended warranty cost. That equals only 6% of the total cost that I spent that the three of them stole from me and people like me with their bait and switch and false promises in order to make a sale. I had a boss tell me one time about dealing with the public, "Sell them the dream, sell them the dream."

Update 05/31/22 - I complained enough that Tractor Supply gave me back $200 of my extended warranty price. The only thing that they did not tell me was (wait for it), a "TSC GIFT CARD." I called them back and said to them "Are you all serious" and said "yep."

Overall, my experience with Tractor Supply, Asurion, and Cub Cadet was disappointing. I hope that others can learn from my experience and avoid these companies.

Our experience with Asurion was one of the worst customer service experiences I've ever had. We bought an $800 Samsung Galaxy Book Go 5G, 14" laptop for our daughter, who has a disability that makes it difficult for her to grasp objects. We also purchased a padded protective cover and Asurion insurance through AT&T. Unfortunately, she dropped it and the screen was damaged.

We submitted a claim to Asurion and received a pre-paid, padded box to return it in and an affidavit to fill out, including making copies of our ID's. We were honest about how it was damaged. A week later, we received an email saying the unit could not be repaired but would be replaced by a comparable model, likely refurbished.

However, two weeks went by and we heard nothing. We checked the status online, but there was no information listed. We called their support number, but the CSR was unable to provide any information. We were told that the people who would know were not available on weekends, even though their customer support hours are listed as being operational during weekends. We asked if someone could call us on Monday to update the unit's status, but no one did.

A week went by, and we checked the status online again. Same results. No info. We called again, and this time, we were told that we never submitted the needed affidavit and proof of identification. We included it in the box with the returned item, but the CSR disputed it, saying that's not possible and telling us they need us to resubmit before they can proceed.

Another week passed, and we still had no updates. We were now five weeks into the claim. We called again, and this time, we were walked through a series of "security questions." The questions asked were irrelevant, and the CSR still couldn't tell us anything about the status of our device. We asked again if they could contact us during the week, but we received no phone calls or emails.

Seven weeks into the claim, we sent a complaint via their website contact form, which was nearly impossible to find. Two days later, we received a call from Chantal, the executive assistant to the CEO, who wanted to personally take care of the problem. Unfortunately, she did nothing during that phone call to take care of the problem other than telling us she had to investigate further.

Two months into the claim, we finally received an email from Chantal with a link to login and select a replacement device from a choice of three options. However, only one device was listed, and it was not even close to the same model we originally ordered back in September. It was a Samsung tablet with less memory, a 3" smaller screen, and a much less powerful CPU. It was worth at least $200 less than the original device we bought, and it was a tablet, not a laptop.

We called Chantal back and said, "this isn't even close to the same thing, I was given one option, not three." Chantal agreed, but it was going to take the Exec. Asst. To the CEO two more days to investigate and provide us with more options. We asked, "why can't you just replace it with the same model we had?" She said, "it probably isn't available in the warehouse."

Eight weeks from claim submission, and we still had no resolution. The Exec Asst to the CEO was still unable or just not empowered to solve the problem. We didn't expect a new unit, but we did expect a comparable, refurbished unit.

In conclusion, Asurion isn't interested in honoring their claims, only in finding a way to pay as little as possible to satisfy their obligations. Their customer service is terrible, and we would not recommend this company to anyone.

So, let me tell you about my experience with Asurion. It all started when my phone took a tumble off my work desk and landed on the ground, in its trusty Otterbox case. I've dropped this phone countless times before, but this time was different. Something inside the OLED screen broke, leaving a thick white line running up and down the device. I called Sprint to see if this was covered under Asurion's "$29 broken screen guaranteed fix", which they assured me it was. However, the nearest Asurion repair center was over 2 hours away, so I went online and filed an insurance claim. Asurion mailed me a loaner phone to use in the meantime, and I mailed my phone out on 1/25/21, keeping hold of the tracking number.

Let's talk about the loaner phone. It was a 16GB device that couldn't hold more than one large app at a time. Want both Netflix and Facebook? Tough luck. Want it to run properly? Good luck. Want to use the data on your plan that you pay for? Good luck with that too.

I got confirmation from FedEx that my phone was successfully delivered on 1/26/21 to Asurion repair, and I gave them a few days to fix the phone as it typically takes two days. However, as 1/29/21 rolled around, I got nervous as Asurion never sent an email letting me know they had received my device, and the online claim did not update at all. So, I called. I spoke with 3 different reps before someone was able to confirm that my device had arrived and was with the repair team, and I would hear from them in the next 2 days. On 1/30/21, I received an email from Asurion that said in large letters "THANK YOU FOR SENDING USE YOUR DEVICE! Someone will be looking at your phone shortly and you should hear from us soon." Really? USE? Not US? Okay, whatever, just seems really unprofessional for such a large insurance company.

By 2/1/21, I started to get anxious as I had gotten no other notification, email, claim update, or call from this company. They had had my phone in their possession for almost a week at this point, and I had gotten no confirmation other than when I had called to request it, so I called again. After waiting almost an hour on hold to talk to someone, and then again to have a rep reach out to the service team for more information, I was informed that my phone was "broken beyond repair" and that I would need to pay a $499 deductible to have my phone replaced.

I was astounded by this considering I had been told my phone was fixable under warranty. Why would I be paying $15/mo. For insurance that refuses to fix a phone when it is broken? Later, I found out from a friend who used to work for an Asurion repair location that Asurion does not stock the parts for my phone, so they tell any customer who sends this phone in broken that it is fixable beyond repair and requests the deductible to replace it, and normally they replace it with a refurbished phone they got in at some point broken instead of a new device.

Not knowing this information at the time, I requested that Asurion send me my broken phone back so that I could have it repaired at a location close to me, my friend who now works for a U Break - I Fix. They said they were able to do this, and the phone would ship back to me the following day, 2/2/21, and that FedEx would send me tracking number once the broken phone had shipped back.

I called the next day, 2/2/21, to confirm that my broken phone was mailing back, and the customer service representative had no idea what I was talking about and requested I pay the $499 deductible to have my phone replaced. She called the repair team, who had NOT been informed that I would like my broken device back. She informed them of my decision, and I let it go after she said it would mail in 2-3 business days and that FedEx would automatically send me the tracking when it arrives.

2/5/21 comes around, and I'm pretty upset that I haven't once been reached out to by this company, haven't gotten an update on the claim online, no emails, NOTHING. I called again, and they hadn't even bothered boxing my phone up again. They offered to have me pay the $499 deductible again. I start getting angry. They say they'll send it out in 3-5 business days. I'm getting pissed. I start tweeting at the company, asking why nothing is getting resolved.

After 3-4 days of calling them out on Twitter, calling repeatedly, getting lied to by over 9 different associates, I'm fuming. Nobody is giving me a straight answer on what is going on or where my phone is, or why nothing is updating. I'm stuck with a crappy loaner phone and just want mine back to fix it.

What happens next, left to my imagination, is that they probably had lost my actual device. They offered to send me a replacement device via a Twitter rep.

Okay, cool, whatever, I just want to be done dealing with this company at this point. I can't even sleep at night that I'm so stressed out about this, because my device is not a cheap one. They have someone call me (the first time anyone had physically reached out to me about this) to take a $29 deductible payment for the replacement device, and tell me that my device will be sent out that night and be to my house the next day, and that FedEx will send me an email with tracking the moment it is available. I give my card information, the rep tells me that everything is set, and we get off of the phone.

Guess what, I never got the tracking. I call the next afternoon using the same number that had called me to ask why I haven't gotten tracking yet. It says I'm within calling hours, but I go to voicemail for 2 hours before asking someone through Twitter why the rep isn't responding to my voicemails or emails. They say, "she will call you momentarily." 10 minutes later she calls me and I ask why she hasn't answered her phone. She says "It's on, but I haven't gotten any calls." I tell her that I've sent her a voicemail and email twice and hadn't heard back yet. She says "I haven't gotten anything from anyone today." I asked why she called me and she says "Oh, because I got your voicemails". BULL$#*! Okay, whatever, I don't even care. I ask why I haven't gotten tracking information yet and she says "Oh, that would be my fault, I'm so sorry. I should have called you back last night to let you know that there was an issue with your payment, but I didn't." You didn't? You don't say! She goes on for about 10 minutes about how it's her fault that this happened, very unapologetically.

I provide proof that the charge is pending in my account and she tells me there is nothing she can do. We had a roundabout conversation for about 45 minutes about why she couldn't override it and have my device sent out to me, and that she could offer a one time buyout check for the full price of my device. She kept saying "there's an error here that we can't fix, so this is your only option."

At this point, I'm fuming. I've been dealing with $#*! customer service for weeks, I'm tired, I'm stressed, I just want to be done dealing with this company.

I tell her I really need the phone for business purposes, by the next day. She says there's nothing she can do. She says "We can work on trying to fix this issue, but the check is going to be your best bet." I tell her to work on the issue and I'll decide later about the check.

I end up calling back a few hours later to have them process the check on the same day, so it can be expedited and sent to my house by the next day so I can get this taken care of. I asked about the pending charge to my account and was told that the charge would not go

I brough my Pixel 3 to the uBreakiFix store in Union City, CA on February 2nd to have the power port replaced as it would only slow charge (sale #23786702). After several hours I was told to come back another day as they had to order parts. When I returned they said they had to order more parts. The third time I came to the store they returned my Pixel 3, dead and functionless and said that is just how it is with older phones. There is data on that phone relevant to some legal issues I am involved in. I sent the phone to Data Recovery and they said several components had been damaged by a high voltage power surge; that could only have happened at the Union City store. They want $1800 to recover my data. My lawyer and I believe that you have some responsibility here and should pay part of the recovery costs.

I acquired an Electric Guitar (IBANEZ JEMJRWH STEVE BAI SIGNATURA) on January 2019.

A component of the guitar was broken in 2023.

I opened a Service Requuest # [protected] and sent all information required (tickets, form with detailed information).

Some days after they told me that my claim proceeded and that the check will arrive for 449.99, date of confirmation November 28th 2023.

Today, February 6th, I haven-t received any check.

I am able to provide any additional information, copy of my receipts or Service Request. Thank you for receiving my claim to Asurion company.

I have tried for months to file a claim on the website. Each and every time, it comes back with an error before I can even start the claim. I've tried from multiple devices and computers, it is the same thing every single time. I've tried calling to file the claim, but am informed I need to file online first. Frustrating! Meanwhile, I am using an old crap phone that has somehow lasted far longer than the replacement phone I was sent last time. Please get your website fixed so I can get a replacement!

Claim # [protected] was summited and i was asked to send in proofs of purchase of tv and protection plan and a [censored] load of pictures of the tv front and back: why was my claim cancelled i purchased the protection plan my product failed wtf.

The technical problem for my TV is the HDMI ports do not work anymore; it pixelates; it gives me horizontal lines and sometimes it gives me vertical rainbow colored bars and sometimes it just pixelates.It just doesn't give me a screen and I can still hear what I was watching and a couple of times it just turned off by itself so I don't know what ithe nsurance problem is. I was in contact with their technical person and the technical department and they asked for all these pictures, proof of purchase and I send it all then I don't hear anything from them and I checked their website and my claim was canceled

I filed an insurance claim which was approved to repair a screen. The location to complete the repair listed in the system is over an hour from my home. The agent told me to contact the local location, check for the part needed and the claim can be switched. After spending 2 hours in the local

Store, Asurion is giving the agent the run around, command center is not answering and my time is wasted. Finally got an agent to connect me to command center only to be rude and state they can’t help me because I’m not the store rep despite the store rep being with me and in the call. Again, I’ve waited 2 hours and still no resolution to the claim. I’m not able to travel an hour away for a repair, especially with a store being 7 minutes from my home. I would like a full refund for every payment I’ve made to this company due to breach of contract!

Before starting my account I called and asked about coverage, and if a tv would be covered if if broke in a move (screen) because it happened last time we moved . I was toldl yes. Well the screen on the TV broke and because i had not yet signed up the call and information does not show up that they told me it would be covered. I now have paid my account and the screen on my tv is not covered. I think I have been frauded and the employes are mis informed. Maybe it is just to get people to spend money.

Poor Consumer Cellular Service unable to activate new replacement phone. Hours wasted on ineptitude of service. Now I also have a broken phone due to be shipped back to you as well as a replacement that does not work! I'm changing carriers and no longer need this piece of equipment nor the lack luster service of Consumer Cellular. I can be reached on land line [protected]. Any refunds?

On October 14th 2022, Asurion repaired my iPhone 13 Pro Max under Claim ID [protected]. Recently, my screen failed again and I took to Apple Store for fix. They opened up phone and found moisture damage because when Asurion fixed phone they did not remove the PSA liner from bottom part of phone causing it to not seal correctly, allowing moisture in. Photo of error per Apple provided.

I paid for an extended warranty through Home Depot on a fridge I bought. The ice maker stopped working within 3 years and Samsung took ownership of the claim since it was part of a class action lawsuit. I was not able to use my extended warranty due to this. I called Asurion as my fridge has been deemed unrepairable. Home Depots website states they have a no lemon policy and they also refund if you never used the warranty purchased. When I called to question this they said my policy expired 6 months ago and a manager will NOT call me back. They do not honor what is on the website and they refuse to provide customer service. The money I spent on thr warranty is down the drain due to not being able to use it with the class action lawsuit on Samsung. Customer service is horrible.

Bill to Asurion wireless was paid to the company using an unauthorized payment form. My debit card. I am seeking reimbursement for this fraudulent payment. Chase Bank has been informed of this. Now I am attempting to become Debited funds back to the account from Asurion for this fraudulent activity. The company makes it very difficult to be contacted Michael Waite [protected]@gmail.com

Have Claim Number [protected]

Been a week they tell me the phone is on back order for over a week paid deductible - still no phone. It is difficult to operate without one. If the phone is backordered maybe someone should contact, you with option of ones you have available!

Went to parts of your umbrella organization Verison (three stores): All three had the phone available but you cannot get one.

If this a stall you are using to get additional time not to adjust claims; you are treading on a class action lawsuit.

I have Consumer Cellular. I traded in my iphone 11. That process is handled by Asurion. My trade in was completed on June 8 with

Trade in ID- CCIAT-I55LQBBYXH for $140.

To date, Consumer Cellular has not received notification to credit my account. CC does not see that it was ever received by them. I have made 4 lengthy calls to CC to get this resolved to no avail.

There is no way to talk to a human when calling Asurion. CC has also had major difficulty getting in touch with anyone at Asurion to resolve the issue.

This is POOR business practice and Asurion has stolen $140 from me.

And I'm sure Asurion has sold my phone for triple the trade in amount and has made a profit while I have nothing.

I got my phone on September 19 2023 I went on a trip on the 23 rd of September and my phone was stolen I filed a claim right away because why would I wait it out and I keep getting denied I sent all proof my phone was stolen and still I’m denied now they are saying program abuse I’ve only filled 2 claims this is not alright I got the insurance in case something like this happens and it happened I don’t have the best of luck and not asurion has not followed through with the insurance I bought to protect my devices my phone and tablet are stolen and they are doing nothing about it