Asurion review: Phone replacement

I filed a claim online Monday and received the replacement Tuesday. I went to Us cellular (my provider) and it was not compatible with the network. Please understand that I do NOT have an alternate phone to use in order to contact Asurion. I called to inform of the mix up on Thursday and was assured that the device being shipped would work on US cellular network (several times). I received the second replacement on Friday and took it to Us cellular today (Saturday). IT IS NOT COMPATIBLE AGAIN. I have no way to call until Monday to get yet another replacement. Although the representatives were nice during the four calls I have had to make thus far, the level of training is sadly lacking. They could not walk me through the website in order to put a credit card number in. Nor could they do it over the phone as that is not how the system works. There is NO link to email corporate OR chat online to get issues resolved. And the majority of the links tell you to call in while the representatives are telling you to use the website. At this point I either want a CORRECT device or a full refund. If this company is unable to fulfill their obligations, I will have no problem saying so on every social media outlet I can find. It is absolutely ridiculous how much time I have had to put in on this process. Seems like a total waste of money for the insurance at this point.